Burger King review: wrong people taking managers position 370

If she was professional she would have let you know there would be a wait, and she also would not have been rude to you, no matter what she overheard you saying. She is in customer service and should not be rude or offputting to a customer, especially since what you said was not to her.

on june 21, 2017 while trying to order food at thye drive thru window I was made to wait while the manager was in an arguement with someone at the counter. I tried twice to order and was told to wait. I drove up to the window and asked to talk to the manager. The women said she was the manager and I stated my complaint. I was told to go to McDonalds. I went inside to ask for corperates phone number and her name. She removed her name tag and would not give me the number. This same woman was not only disrespectful but very unprofessional. I plan on doing whatever I can to make this situation known to corperate. This person needs to be terminated and/or replaced.

I wonder if you lost any sleep over this. It's hilarious, really. To think the whole root of your endeavor to send this broad to the unemployment line stems from your "need" for greasy fast food. This doesn't excuse her behavior (assuming you're not exaggerating), but at some point you just have to let some things go. The lady works in customer service. Her life is obviously ### enough, and your being a vindictive ### doesn't help. Relax, for ###'s sake

I went inside place an order to go.The lady up front took my order
when she told me the total, I ask was she sure she had my order right, and she rolled her eyes at me took a deep breath and said yes real rude.I should have left then but I did not.I paid my total and she handed me alot of cups .I said mam what are the cups for ans she said they go with the combos.I told her i did not order any combos, and she very rude.She said OH YES YOU DID, of course i said i did not, she looks at me throws her arms up and said then what do you want.Still in a very rude tone, at that time i said i did not want anything accept a refund, Amanager was in the lobby on a cell phone and would not help me, he walked outside and started smoking, another manager came from drive thru and helped me.She was the only person at the restaurant who had a personality, but it did not stop at that point the employee told her i had not paid her and i did so i showed her my receipt, she had no way of knowing other than counting the drawer, and thats what she did and sure enough the register was over 25.84 wow that was the amount i spent.The goofy mgr outside never tried to help what a joke i will never ever go to burger king again, and this was adults not teenagers maybe the adults should leave fast food to the younger generation.

I agree with Burger King being the worst food ever. My husband and I were on vacation and driving from Miami to the Florida Keys. We were starving and stopped off at a Burger King. I ordered the Chicken Sandwich and thought I was going to die. The fries were horrible and we ended up going to McDonald's. Thank goodness for a good old standby. I'll never go to Burger King again after that experience.

I don't mean to be rude to every person who works in fast food as a matter of fact I have worked for St.Louis Bread Company or Panera Bread before. But it's like most of these people are incompetent. I went to Burger King in Overland, MO (suburb of St. Louis) and ordered french toast my order came to 1.07 I gave her 1.12 okay people we all know I was to get back a NICKLE! She gives me 14 cents back! LOL Oh My Goodness this is sad. Not to mention she never said good morning have a nice day Nothing! How sad. She was so into her conversation with her co worker tacky I might add to do in front of customers. If I worked for Burger king Corporation I would have to fire her due to her representing Burger King in a bad light. She actually is the reason I don't want to give them my money again. If these companies paid these kind of workers better I feel their attitude might be a little different, but who knows because some people just would find something else to have an attitude about.
More money should go into training these people however if a person is ignorant no training class can fix that. I just wish people took more pride in what they do because no matter your position or title in a job YOU should still have character and that would shine through in whatever job you have. There are ###s at the top of the pole and bottom. This is funny all this came out of my taste for french toast serves me right I'm supposed to be dieting!

On Saturday May 23, 2017 at 9:30am my family and I stopped at Burger King in Charlottesville Va to make a quick rest stop before preceding to go to my nephews graduation from the military school. I went into the stall to urinate, once i sat down I noticed there was brown matter on my foot. At first I miss took it to be mud until i left the stall and one of my family members pointed out the matter was also on my ankle, leg and the side of my dress shorts. It was then I realized the brown matter was in fact feces. I told the manager about the situation and the feces all over the base of the toilet. It took her 30 minutes to come in to clean it up, she was rude when I asked for her name so I could report this. I was very irate, I had fecal matter on my clothes, humilated because I had to remove my shorts and stand in the bathroom in my panties to wash the stain out and became late for the graduation. I feel like something needs to be done about this. email me back. I am in the process of taking corrective action.

Hi,
On my way to the airport yesterday morning, around 9 or 930 am pacific standard time I stopped through the drive thru at Burger King on Rosecrans Street in San Diego, CA. The Drive Thru kept my debit card. Usually when you go through a drive thru, they are suppose to give you your debit card back before they give you the food. They gave me my food and receipt and said there you go, have a nice day. I drove down to turn my rental car in and noticed that Burger King still had it. I then went back around and they said I just drove off. They were being very rude. I was just wanting to know if there can be something done about this. I even asked just for keeping my card if they can reimburse me and they laughed and said No! I then used a little language towards them because they were incompetent and could hardly speak English. So can there be something done about this?

Robert.

Burger King - the same company that is trying to reel in parents by pitching a healthy eating for kids campaign - is running a disgusting ad. Thus far, it's only in Singapore, and in response to complaints about it, the company has abdicated responsibility by saying "Burger King Corporation (BKC) values and respects all of its guests. This advertisement is running to support a limited promotion in the Singapore market and is not running in the U.S. or any other markets. It was produced by a locally-based Singapore agency and not by BKC's U.S. advertising agency of record, Crispin Porter and Bogusky." Well, it's still a Burger King ad, and they are responsible, and it's a disgusting message to send the same kids they are marketing to. Shame on them.

i am writing this so people will know how badly b.k. treats their employees. they are over worked because the managers that are payed salery dont want to work the hours they need too so the store can run at top performance. one manager is a woman which it always has to be her way for instance she will make sure all the good employess work on her shift. the other manager is a young white male and he gets what he wants because he is the son of one of the district managers. then there is only one black asst. manager that has to deal with all the crap by himself. they never have good employees working on his shift, he is always having to finish eveyone elses work so they can leave on time. he is always stuckwith overtime that is not his fault because the other managers and asst. managers dont want to work. i just think that this is not fair because the black manager is a really good worker. no matter how bad the company treats him he always deals with the customers with a good attitude and a smile. i just think some one should help thisguy out they are using and abusing their employees. times are hard employeesare scared to speak out afraid of loosing jobs. this needs to stop. get labor board or n.a.a.c.p. involved

My family went into this Burger King at 7:55 AM on 7/3/09.
We ordered as a family of six. There were no other patrons in this place. For starters, I ordered and then my Mother ordered the same meal standing right next to me. I assumed the clerk ordered what we asked for cause she looked right at both of us. Then my husband ordered for himself and three children. When we got our order, I did not receive my order at all. I looked at the receipt and she did not punch my order in, as I thought she did. So I took the receipt back to her and told her. She was very rude and stated that we ordered only one #1. I told her no, that I ordered one and so did my Mother. She then told me that it wasn't on the order!. And turned around and walked off. she didn't ask me if I wanted to order a #1, she just left the counter. I went back and sat down, then got up again to try to order and she and another clerk were back in the back, talking and she would not even turn around to look at me. She just kept talking to the other girl. So I will recommend to any of our friends who come through there often to not stop at that Burger King. The clerk was very rude and did not try to accommodate us.

My husband and I were out for a Sunday afternoon drive by the beach and decided to grab a burger. I first stopped in to the rest room which I was surprised at how filthy it was being token operated. Next we went to the counter to order our burgers which it was a full 5 minutes before either one of the girls behind the counter looked over at us, when they did we ordered and then we waited and waited and waited. There were others waiting just like us, a couple of them said it's always like this at this particular Burger King. When we finally got our burgers after waiting over thirty minutes with no apology or communication from the two Mexican girls behind the counter, we looked for a clean table in an almost empty restaurant and there were not one, so we went out side and were able to find one in the large outside seating. Finally we eat, I took one bite of my burger and said to my husband what the heck? The meat had been boiled or micro waved was mushy and so was the bun. Where was my flame broiled burger that I love. I went back in to inquire and could not get an answer from the two girls that barely spoke English, deposited my burger in the trash and got out of there. This really put a damper on what was a nice Sunday afternoon with my husband.

Here here! I

I went into burger King for a quick lunch. When I left I realized I forgot my wallet there so I went back. The workers claimed they did not see a wallet. Yet when i was there the first time and the second time there were no customers so it is very obvious who stole it. So I guess one of them will have fun today with the 400 dollars they made off with wich to pay off my tuition at college.

I ordered #4 whopper junior meal--coke-frys with two bbq sauces!no mayo-no special sauce- add pickle lettuce -tomatoe- August 5th--I ate it in my car in there parking lot---I drove to the store-picked up diapers-drove home which took 23 minutes. I walked into the house laid doen and immediately had excruciating pain in my stomach and esophagus-I was screaming in agony--then i started to vomit and have diarrhea simultaneously--I had shooting pains in my stomach and was so weak i could not move!

My husband bought peptobismol-vernors ginger ale-zantac-gas x tablets-7-up-chicken soup --pedialyte-and i was so sick until 10th August.

I will never eat at the Main street and Ventura Avenue Burger King again. This cost us a lot in supplies to get well. I reported it to my doctor.

They should pay our out of pocket expenses!

Its my understanding you cant get sick from food that quickly. What did the doctor determine the problem was?

When we placed our our we request a big fish with no bread and to add: mayo, pickle, catsup, and onion. The cashier accepted the order but when it go to the prep people the manger came out and refused to make it that way. Now mind you, we had ordered the same thing through the drive thru at this location only 2 weeks earlier with no problem. We got a refund and left the store...we will never go back there again!

What ever happened to "we make it your way"?

Suggestion: Retrain employees to have better customer service skills and to understand that the customer should be treated with respect and not disgust.

Don't ever go there, they steal your money and provide a bad customer service, I tell you because it happened to me. My husband is a Soldier and we went there for lunch (through drive-thru) we waited 15 minutes for the food, which was only 1 meal (the steak burger) and it never came. I called and they were going to "find out" what was going on with my order but no one ever came out with anything. I called a second time and a man told me that he did not know what I had ordered and if I wanted my order to go inside. I think it's stupid to go through drive-thru and have to wait that long for the food. My husband decided to leave because he was short on time so we lost around $8.03. What I'm mad about the most is that he didn't get to eat at all because he didn't have time to go anywhere else.

I gotta say...I kind of agree with the policy. I hate when I pull into a drive thru and the idiot in front of me is ordering six different meals, each with a different set of instructions for preparation. I feel your pain when you say that you were the only car there but if they let you get away with it, then word gets around and others will want to get away with it.

This complaint is about Burger King. I had gone to shop with my sister. After we finished shopping we decided to go to Burger King to have our lunch. We experienced the worst service ever there and that really made me upset. There were only two employees. One was busy in some thing else. The one who was serving took more than ten minutes to recognize that we were in there. I found this very strange coz we were standing right in front him. The other guy was just clearing the trash. After some time that other guy was no where to be seen. Later many more people came into the restaurant and looking at this the waiter started to get angry. I never came across such a filthy restaurant. I am sure he was overwhelmed coz he was the only guy there and he would be the only one to wait on all of them. Later when I looked around the store there were so many tables filled with trash. I wish I had never gone to this location of Burger King this was the first time I ever had such a bad experience with Burger King.

This is not the first time.. But the time.. I just could not stand still and do nothing. We went into the burger king in mt. Shasta, ca after church today around 12:30 pm. There was no one at the counter to take our order. We were 2nd in line with others behind us. Others tried to get the attention of workers walking back and forth.. Making orders.. But we were all just ignored! No response at all! Not even..."someone will be with you in a moment".. Or anything. They (More than 3 employees) just acted like we were not there! Finally when someone did come to the counter to take our orders... Some comments was made (Not nice)... After that begining experience.. We sat down to a dirty table to look around at dirty walls, floor, chairs, etc. Makes you wonder what condition the kitchen is in.

Never again... Even if it is my grandaughter's birthday! Cutsomer lost! I will make sure the word is passed along also!

Burger King's cleanliness has always been suspect in the countries I've been in, NZ, Australia, etc.

I prefer their burgers to McDonalds, but their service and cleanliness is inconsistent and usually lacking.

Then, as OP said, I remember I prefer A&W, or Red Robin. Waay better.

I have been told by my Doctor that my blood pressure was higher than any figures he had seen. The restaurant at which I eat has been putting additional salt on my food. I dont mean like salt on the french fries. I mean on a fish sandwich or a whopper they add so much salt when I show up that it is non- eadible at times. (Althought out of hunger I ate it knowint they had porpusely salted my food.) Ur staff is full of bigots. Urs is not the only restaurant I ve caught doing this to my food. But I thought maybe u should know u have a problem with ur people in Fort Myers and the East Fort MYers Store. I dont know maybe u dont care if ur people r poisoning people with salt and I dont mean the natural salt that comes on the food . The last time I was in the Cleveland ave store across from the Edsion Mall I ordered a Fish sandwich. They had added so much salt to the tarter sauce I couldnt eat it. But I noticed no one else who ws eating one had the problem. It hs been over a month since I went to ur store so it will do no good to scold anyone now. U have such a high turnover of people anyway. Like the other restaurants that have been doing thsi to my food I have stopped going there except when I felt I had to eat something. Since ur probably a bigot to this wont matter and ull delete this email. But I wont be the only one God may judge.

wait, i don't understand. you are complaining that their food taste bad? why do you keep eatting it? get something healthy and quit eatting f-ing burger king. I'm sure they are not over salting only your food. you justify eatting it because you are hungry? you obviously don't care about your own health, why should they care how much salt they put on their food? i'm sure you have a subway in your town you can eat at...or better yet, pack yourself a salad and then YOU can choose how much salt is on it!

Quit eating fast food altogether - salt or no salt, there's other components in their food that contribute to high blood pressure. Get off your lazy ### and learn to cook something healthy.

I ordered 2 breakfast sandwiches, advertised for $3. I did not, however, want the sausage on them. Logic would dictate that if you remove an ingredient, especially meat, the cost should be cheaper - but not more. I was told however, that I *had* to have the meat to get the price! This is no joke! I asked if I could get the sausage patties on the side, and I could throw them out, and was told that was the only way to get the promotional price. So, I litterally took the sauages patties out the bag, and threw them away.

its never have it your way

since when does bk have tacos?

Then order a plain ###ing sandwich. You can just get the sandwich bun. NOT THAT DIFFICULT

My e.mail address is; johnandpauline1@hotmail.co.uk. My grandaughter Danielle Chester applied for a job at Burger King, Lincoln.
Took her on for a seven hour day and then told she was not wanted. No payment! Three other girls were treated he same which means that this outlet had to my knowledge 28 hours of free labour. Maybe more. This is sharp practice and cannot be condoned. The original interview she was not told it was trial only, she would be able to work around her University schedule, and up until her course started could work full time, she was told she needed correct dress and bought trousers to suit. out of pocket by £10, gave up her other job at Cleethorpes, her home. Jobs are hard enough to find without conning students who are hard pushed enough to find temp. employment.

Wrong Order Again!
I always order Big Fish, that’s only I eat at this place. But today, I did not check when I was driving away. I got to my Office desk ...and here ago.. again.. DOUBEL WHOPPER! I hate this! I have no time drive back, has only 30 min lunch…

Rockville, Maryland 20850

Was going to complain to Burger King about the fact that they give lots of money to LaRaza. I happened to walk into a location early for breakfast. It's a location that typically hires Hispanics, most of which speak broken English. As I was waiting for my food I was watching the people behind the counter. None were wearing gloves while they were touching the food with their bare hands.

Having owned a restaurant where the health department was regularly body slamming me for the most minor of violations, I'm just a little annoyed that Burger King can get away with this and the fact that most of the staff at that location were probably illegal aliens.

I agree most heartily! As a schoolteacher in Southern California I am sick and tired of illegals getting what REAL AMERICAN CITIZENS dont get!

I was at Burger king an asked for the number 6 in the menu that is a chicken burger; I asked to have it with a SMALL milk shake, then I saw at the screen that they were charging me for a medium milk shake. I repeated my order thinking that they didnt hear me clearly, so their answer was that they are not allow to give you an small milk shake with the meal. It means that it is not my way…. The small milk shake was $1.79 and the medium milk shake is $2.29 the difference of .50 ….. so it means that I will be wasting 50 cents, plus I will be wasting the food because I know what is my way….. I do not eat like a cow. And my way is not double or triple…. If I could have it my way that will be small. Other think imagine that every customer, every time is paying to this corporation .50 cents more, because it is the way the do it. The corporation is stolen money from their costumers to HAVE IT THEIR WAY… no to HAVE IT YOUR WAY. Anyway I was upset; I got off of the car and I asked to talk to the manager, because the employee from the window was rude, because I didnt want the medium milk shake, and the manager response was that he can do anything that that is the way the computer have the prices and sizes fix. By the way the Burger King is in 34819 Pacific Hwy. So. Federal Way, WA 98003. I think that BK should train their managers better.

are you serious? It's a business, deal with it or go ###ing home and cook your own burger and make your own damn shake lol you people are obnoxious.

the food had some sort of down syndrome the pickles we brown and my burger was put together really sloppy

The last four times I went to this store the service was unbearably slow and poor. If there were another store in town I would go to it and never go to this store again (Store # 2472). With just four customers ahead of you, it takes over 15 minutes to place your order and receive your food. The third time I went the cashier was putting on lip bum while running the register. She took my order and when I got it I did not look at it until I went home. The sandwich was not properly prepared. One of the buns was overlaping the other but not on top of each other. The lettus was in the wrapper and not on the bun. I ordered onion rings. The container was only half full. I also ordered apple pie. When I opened it, it was burnt until it was black on top and not edible. I did the survey, but it willnot let you talk to a live person. No one will answer as the store most of the time. I went back a forth time. Again it took almost 12 minutes to place the order and there were only four people ahead of me. I ordered my meal to go. So I waited and waited and watched all of the people ahead me leave and all of the people who placed their order after get thheir food. The cashier went to the food counter several times to check for my food but did not ask anyone where it was. After 12 to 15 minutes, I said "where is my food"? Only then did someone make my sandwich. I love Burger King food but the store #2472, the service is always very very poor and slow. The store appearance and cleanliness are always poor. I had stopped going to this store for over a year, but it is the only Burger King in town so I went back only to be disappointed and angered by the poor service. I have talked to several of my co-workers and they say they do not go there because of the poor service. I ask that someone from corporate headquarter visit this store unannounced and discharge the management and take corrective action the bring this store up to proper standards. I have no plans on visiting this store again until it is under new management and it can service its patrons in a timely manner and the store is well maintained.

yep, thats the only reason i kept dealing with BK's BS for as long as i did - it was a hop and a skip away from my house. now we drive far to McDonald's but its worth it.

When ordering a sandwich where, on the menu, it says what the sandwich includes...why should I have to pay extra for it? The menu says the american chicken sandwich comes with tomato and cheese...Why am I being charged extra for it if it's supposed to be included. This isn't the first time I've been charged extra for things that are supposed to be included and I know I'm not the only one either. I love BK food, but I won't pay extra for included items.

I went to Burger King in Claymont, Delaware on Sunday November 29, 2017 and I ordered the six sliders meal, hoping to get my "New Moon fan pack" as the commercial says. I got the six sliders, the french fries, and the soda, and no fan pack...now, I had to go to work, or I'd have gone back inside and pushed the issue, but didn't the commercial say "get a 'Twilight Saga: New Moon' fan pack with the purchase of any slider value meal?" I'm not imagining? If that's the case, you should be able to get your free stuff with a medium size, and not have to upsize to get the stuff. Really! I'm shocked! Oh wait, no I'm not. Get it together Burger King, and give me my stuff, pronto, or I will take it to the BBB