Burger King review: wrong people taking managers position 370

Today, my father went inside a Burger King on Milgen Road to get a few Whoppers, fries, and two sodas. Normally our experience here is an excellent one (one of my friends works there as a cashier) but this time wasn't very good at all. Here's why:

1. 60% of the order was messed up (We ordered three burgers with only lettuce, tomato, and onion, but they put everything on them) The only things they got right was the fries and drinks (which is self serve)

2.Upon eating one of the burgers, my mother found a black hair, which makes me question their sanitation standards.

3.Ridiculously long wait time. This is inexcusable due to the order being wrong.

Like I said, we don't usually have this bad of an experience at this location, but this one is unacceptable. At least the staff was nice and didn't have any attitude.

I usually don't take the time to complain about ANYTHING, but I have to give my opinion on the latest string of Burger King commercials. In a world of parents killing their children, children going to school and blowing away everyone they can, children using guns they find at home and killing a sibling, and multitude of people resolving their disagreements with deadly violence, the last thing we need is a burger chain depicting moms solving their beef against the "King" by cutting his breakline or running him over. It would be one thing if the moms were taking the "king" to court or just having an old fashioned coffe clutch where they bad mouthed the "King". But to suggest to our youths that the best way to solve their problem with the "King" is to KILL him is down right disturbing. I mentioned to some of my family members that I was upset with the recent commercials that Burger King produced. They immediately said, "Yeah, I don't like the violence that they portray. It disturbs me !" I hadn't even mentioned the particular commercial I was talking about yet! You need to IMMEDIATELY pull these commercials. They are a bad influence on our youths and many parents (if they have an once of intelligence) will stop buying their burgers from you! There are just too many other "burger places" from which to purchase their fast food. What happened to; two all beef paddies, special sauce, lettus, cheese, pickles, onions on a sesame seed bun?! I've been a Burger King customer for about 30 years, but I have doubts that this will continue if you have no concern over what you "feed" our youths!

My husband and I went to get my son dinner from Burger King on Valentines Day. I had forgot that this particular Burger King doesn't have great customer service and are usually pretty slow, until we were sitting in the drive thru.

We decided to stick it out and go ahead and order. When we got up to order, the guy was mumbling our order back to us incorrectly over the speaker. I had to ask him to repeat himself twice. By the time we finally got to the pick up window (which the same window was taking money and giving out food) it had been 20 minutes which is really outrageous. I paid in cash and when the guy gave me back my change, he knocked my hand and dropped some of the change on the ground. He didn't acknowledge that anything had happened, so when he came back near us my husband said "you know you knocked some of her change on the ground, don't you? and the guy said "oh, sorry" and walked away.

Meanwhile the lady in line in front of us, had pulled up past the window like she was waiting for her order. We watched her get out of her car with a bag she had just been given, and walk into the store with it. I thought they must have screwed up her order. This girl that worked in Burger King came up to the window and said she was going to give us our money back. I said what for? She said, because he accidently gave your food away to the girl in front of you and it is going to take a full 4 minutes to make your order. So here's your money back. Like just leave, we're busy. I looked at her, and said I didn't wait in this line for 30 minutes to leave without my order I want my food.

So she looked at me like I was crazy and left to drop the order I guess. Meanwhile a few seconds after that our guy at the drive thru hands me the bag of food that the lady just walked in from her car that he had given her by mistake! Can you believe this? My husband told him, we just watched that lady walk this bag of food in, and we don't want that. I told him I thought it was against the law to do that, and I was pretty sure the health department would have a problem with it as well, and we wanted our food fresh! He too looked at us like we were ridiculous and walked away. A few minutes later they thrust a bag of food in my hand and just looked at me. I gave them back the other bag and we left.

Now the icing on the cake, is that my son wasn't with us when we went through this ordeal. I brought the food home to him and gave it to him to eat in his room. A few minutes later he comes out and says, I don't know what they did to this chicken but I can't eat it, and I'm pretty mad about it. I told him not to eat it, for fear of what they did to it!

We will never go back to Burger King again. We reported them to the health department the following day for passing food out the window to one customer, taking it back in over the counter and passing it back through the window to another customer! Hopefully something will happen over that!

If you care about your customers!
I go to Burger King once or twice a week with my child and wife.
This past Saturday I went to the store 407, at 3629 Forest Lane. Dallas, TX. The Cashier was in a terrible mood already.

She did not greet my wife or me and just gave a blank stare. I ignored that and just placed my order. She took the order rather rudely and instead of giving me the receipt; choose to throw it on the counter.

I didnt do anything to provoke this behavior but I didnt say anything... just didnt take the receipt.

At this point she said rather loudly told her manager that "They guy didnt take the receipt, I am not gonna serve his a**".

That was more than any self-respecting man can take, so I jumped in the conversation and clarified to the manager her behavior and how she threw the receipt on the counter. The manager did not say anything at all. Wonderful customer service...

After that I stood there to make sure they didnt spit in my food. After collecting my food I went back and was quietly discussing the extremely unprofessional behavior with my wife. At this point the server had the audacity to come to all the tables (except ours) and loudly talk to them that they are how customers should be.

I ignored the rather insulting situation and proceeded to talk to the manager.
When i asked manager about formal complaint procedure, she just ignored ...almost indicating that she didnt understand English well enough.

I had gone there to have some a family outing and lunch instead we got a heavy dose of insult... FOR WHAT!

If this is how customers are treated at your place, I am want to step my foot again in your chain.

I called the [protected] number and the lady disconnected without hearing my complaint. I felt so helpless and weak ... there is nothing that one can do when the manager and employee get together and decide to treat customer as dirt.

I am hoping you guys would be able to help. If not, i would post on numerous blogs, consumer forums and anybody else who would lend ears to this Insulting story.

Here are details from my receipt

Burger Kind Resturant 407, 3629 Forest Lane. Dallas, TX
Order Dine In # 38
2-veggie burger combo
Saturday Dec 12 15:39 T-1 C=104
Server Name ---> Kachhele (Black Teen Girl, with foul mouth)
Manager Name --->Alejandra Martinez

Customer
ricky_z001@yahoo.com

I just wanted to put a complaint. I went to Burger King in waukegan ill. and order my food, my food was cold and went to the back, and I wanted to change. and then asked for my money back and I want him back and went about my workers laughing. please do something. not fair.
i went today Sunday December 13 2017.

This happened on Valentine's Day and your posting a complaint on December 10th? This must have really stuck with you.

It's possible that, in the future, if you park your car and go inside, things will be less traumatic for you.

Toodles! :-)

I have never had one of your hamburgers, but my friends have and have enjoyed them. I ordered 2 "original Whoppers" not knowing that I had to tell the counter person exactly WHAT I wanted on them. I guess I thought it would come with ketchup, mayo, mustard, tomato, lettuce and onion. I did not get ANY mayo, ANY mustard, ANY ketchup, 1 piece of wilted lettuce, 1 slice of terrible tasting tomato and 2 small slivers of onion. That to me is not a good hamburger. I do not want to come back to that restaurant, let alone any others. You have lost a customer for life.

My husband went to Burger King to get the family supper. When he got home, our son's kid's meal was not in the bag and the food that we did get was smashed and looked like dog food. I called the restaurant and spoke with the manager about the situation and she kind of laughed and said we have your son's kid's meal right here. The only problem with that is that we live abou 20 miles from the store. This is not the first time that this has happened. I can assure you that we will nt be eating at that restaurant again and if asked I will let people that I know about the service that we have continued or should I say the service that we continue not to get.

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

I pull up to the drive up and the guy in front of me(after placing his order)leaves. The woman in the speaker says "dammm girl i couldnt understand a thing he said -she says "sir was your order this and mumbles out a few things and i say ma', am he left. she says some nasty things i will not repeat then after about 3 mins of wiating says sir whats your order-not may i take your order. so i say yes i would like 4 double cheeseburgers with bacon on your special for $6. takes about 8 mins then get to window and i hand her my last $20. this man comes walking up and she starts talking to him and says he cant order food walking up. i notice that she has $3 and some change in her hand and quickly tell her i gave her a $20. she says sir "you did not give me a $20 you gave me a $10. I am 100% certain of this because it was my last money and i dont get paid till friday. i tell her politely that she is incorrect and to check her drawer again that i am sure it was a $20. she again without even looking tells me this is not possible. ok she did not give me a receipt with my meal and told her that i would call the police if my money was not given to me and her response was "go ahead and call the police shiiiit i dont care" the manager comes over and tells me i need to pull forward so teh people behind me can get there food(so i have to wait)that she needs to count her drawer. after waiting for 10 mins waisting prob $5 in gas i pull back and ask what is going on? she said right away (without even looking at the drawer)sir her drawer checks ok. I assured her this was impossible. i then asked for a buisness card so i can call someone to get the money back that was stolen from me. This was theft -plain and simple. she then gave me a receipt cause she had no buisness cards and circles the number on it. i said so what can i do to get my money back and she had no answer but, to tell me to call the number. if i wasnt sure if it was a $10 or $20 i would never have made an issue of it. but, i am certain of this fact. this is the worst service ever by any restaurant i have ever been to. i was treated very poorly and was robbed. there was no effort at all to help the situation. i got back home and 2 of the burgers didnt have bacon and 2 were ok. this was at 1130 pm on saturday night 12/26. the guy in front of me left i assume because he was treated poorly as well. i can only wonder how many more people have been robbed and didnt recieve there orders correctly. i use to frequent this restaurant when i was younger with my grandma and the people were freindly and nice. what happened ? why is every employee there black? why can i never eat there again? why is burger king letting these people ruin there image? i am sure that they have lost at least 50-75% of these buisness because of this. iin hard economic times this is worse than traggic. i am not predjuice, my brothers girlfriend is black and we are good friends. what i saw tonight is a shame and all i can hope is that someone will read this and realize that this is true. YOUR COMPANY is FAILING because of racist, uneducated people running your restaurants . if you want to stay competitive in these hard times you will get rid of these people. dont fire them (cause then they can ruin the system by collecting undeserved unemployment)but, cut back there hours to like 10 hours a week till they quit. otherwise i am sad to say you have lost a customer for life. I have been eating there for 20 years and now that is over. if you want me back, and not to file a report for theft with the bbb then i will hear some answer and soon.

EXTREMELY unhappy customer and victim of theft from burger king employee.

Burger King located in Port Arthur Texas needs to improve their service. There are only a couple of Burger Kings within 30 miles of my home, but this Burger King consistently has poor service. The people hired to work there seem to be mentally challenged, but most mentally challenged people are nice. These workers are rude. They rarely get the orders right. They take the money for a drive up order, then tell you to pull up where you wait for a long time. We ask for sweet and sour sauce for our chicken tenders, they do not bring it with our order, but I have to holler from my window because he is trying to get away from me so fast, to ask him to bring me some sweet and sour sauce, he returns with just a couple even though we had a larger order of 3 and had requested extra sauces. When I asked him for more, he said rudely I brought you more! This was the first we had! He did not bring me any more so my daughter had to go in and get some more. We love the food at Burger King, but we always get so mad at the service. Of all the fast food places, the Port Arthur Burger King has the worse employees who you can't understand when they talk and they are so rude, and they always get something wrong with the order! Most upsetting!

I very much doubt it was a year, if so I bet you went once ordered did not get any because they were out of stock, then went again. At most in a year you went three times and they were out of stock.

The morning shift is from hell!
Besides having a face of nasty criminals, you hardly understand what the order takers say, (their English is from another planet!)
They rudely keep asking "anything else?" while you're placing the order then they give you 1 or 2 ketchups and 1 napkin either dining in or out and if you ask for more they charge you .25cts each (they haven’t overcome the misery in which they lived back in their countries)

I understand these people are uneducated and get paid real cheap wages, but they represent Burger King, and what comes out to, is that Burger King is disrespecting its customers by not training these people on customer service techniques. Just because you’re getting a cheap bite to eat does not mean that you will be treated nasty.

The store has the rudest female employee (No name tag, red polo shirt) who likes to yell at customers and very unfriendly. I came to pick up food at drive thru window and the order she rang up was totally wrong. When I said nicely that I did not order like that, she yelled and called me a liar! She sure needs to be trained how to speak to customers first. That is an unacceptable attitude. No respect and no courtesy. I definitely will not come back to this store.

I was at the BK on Tower St. in Waterloo, IA a few minutes before 3:00, on Mon. Jan 4, 2017. As I was ordering the food, at the drive-up, the employee taking the order was rude. At one point I couldn't hear her, told her so, and she yelled her question at me. When I pulled up to the window, she said something to another employee about how something was really "f---ing" bothering her, and then she shoved my order at me. I usually have children in my car and would have found it really offensive if I had. But I found it disgusting anyway. I took the food to my Mother's house. She is housebound and enjoys the grilled chicken sandwich - I buy it for her several times a week. The order was screwed up big time. I asked for no onions on the Whopper Jr - there were onions on it. I ordered onion rings - I got french fries. This isn't usually how it plays out when I go there, and I know the employee was not someone new. I guess I will have to go to a Burger King that is really inconvenient next time, or maybe I'll interest my Mother in a sandwich somewhere else.
ALSO - another complaint which has make me more upset than the first one. I have been on the internet for quite some time now and cannot find how to make a complaint DIRECTLY to Burger King. What a racket. Mc Donald's is sounding better and better.
Yours truly, but maybe not for long,
B. Bullis

So, why are you telling us then...loser

Really, was it FILTY?

On the 9th January I went into the Burger King on Queen St in Cardiff, I queued up and ordered a vegetarian burger and handed the cashier the money. He said it would be a few minutes so I went and waited at the side, twenty minutes later my burger still hadn't been given to me so I went up and asked where it was. Their response was to deny that I had ever ordered a vegetarian burger, the manager came over and backed up his staff who were lying and said that I wouldn't be getting one! I consequently took down the guys names, krashina and dino and left, I will never be going back!

Your TV adds are atrocious using 3rd world country villagers. They are simple-minded & patronizing and not at all appealing to me as an American consumer. Furthermore I don't believe that those folks you gave free burgers to would ever voluntarily pay for a whopper.

You have LOST this customer. You sound desperate as a company who is not doing very well now and certainly will continue to lose customers if you continue with this add.

Why is the Burger King on St. Francis in Santa Fe so terrible? Everything from watered down drinks to cold fries to inedible burgers.

Today's lunch was a horrible experience! Ordered orig. chicken---out; ordered Italian chicken---out; ordered value meal---out of ff; looked at drinks and 4 of 8 spigots were "out of order" so ordered wopper w/water. Asked for ketchup---out; napkins---out. Then looked up at wall and saw 79 on last health dept. ck. Left burger on table and departed. Will never go back to this location and may not go back to Burger King . Love you products usually but can't stand you gay King!

I ordered a whopper jr. and small fry as I am a diabetic and cannot eat large portions. I usually end up throwing away some of the fries but like the taste of some w/hamberger. I was charged $1.70 for the small fries. I asked the order taker at the window what fry was $1.00? I was informed it was the value fry. Just another case of big business ripping off the small guy! Haaving worked in the food industry I know that fries are a big money maker as they have a large markup. You can serve a large portion and cost is still only about 15 cents! BURGER KING ANOTHER BIG COMPANY THAT TAKES FROM THE LITTLE GUYS.

How do you know "these people" are uneducated? I am 17 years old, work at a Burger King, and take multiple AP classes at school and get straight A's. And you act like they are charging you .25cents for some malicious reason, you can't just decide to charge someone extra money, the computer calculates everything. If "these people" are inconveniencing you that much then just keep your nose up to the sky, roll your eyes, and drive your precious BMW out of there before they mess that up too.

Lol, what? I can barely even read your complaint with your horrible grammar, spelling, and punctuation errors. I work at Burger King and I am clearly 100% smarter than you are, so your remark about the workers being "uneducated" is incorrect. I am also WHITE, and I work with alot of African Americans and they do their job properly just like everyone else, so I don't understand why you even had to state that. Especially if you insist you aren't racist. And as for your $5 dollars in gas, maybe you should have turned your car off. People try to say they give me $20's instead of $10's all the time, when the truth is that we rarely have $20's in our drawers so we can recall when we receive one.

One word: paragraphs.

Brooke doesn't like my daughter for personal reasons and she's been harrassing her for several months so when my daughter went in there for lunch one day brooke waited on her and practically threw her food at her to the point that she almost shoved it across the counter into the floor. After that she was behind the counter staring and snickering at my daughter and her friend while they were eating and making them very uncomfortable. She also keyed my daughter's car at some point and then called the cops on my daughter b/c she said my daughter threw something on her car. It turns out that the cop she called was best friends with brooke's mother. So this girl is 21 and my daughter is underage and brooke is using the cops to get away with whatever she wants to do. Now we cannot even eat at burger king for fear of getting our food spit in. Someone needs to put a stop to this because burger king is losing a lot of money because we used to get food there every time we went to a fast food restaurant.

I've given this particular store more chances than it deserves. Always been greeted by very rude staff, who obviously do not want to be there or be bothered by the customer, this has been EVERY time I been there. And this is only the tip of the issues with this store.

Orders have been wrong more than not, when I brought back a Whopper that had onions on it one time, the cashier yelled at me, actually YELLED at me.

This last time was this morning, at 10:00 am, I asked if they were serving lunch yet, and the always so rude staff rolled her eyes, shook her head, and sternly said "No, 10:30!" So trying to be polite, I just said, "Ok, I will come back" and she flipped her hand at me and said"No matter to me".

I just looked at her, and said, "No, I will not come back, ever, and I am reporting this store to your corporate office", and she actually laughed and said "I don't give a [censored]"

So, if you like to be treated like crap, get your order wrong, and have a bad experience, the go to this BK.

If not, AVOID IT AT ALL COSTS!

9120 Richmond Highway
Fort Belvoir, VA [protected]
[protected]

Went to eat inside in a supposedly warm inviroment. While dinning in employees opened the front door & kept it opened. Several customers were complaing because it was very cold that day ( Feb. 1, 2017 ). The customers would close the door but the employees would open it over & over again. As a result of the door being kept opened I became very ill. I haven't got over my cold, sore throat, cough & congestion. The reason the door was kept opened the employees said, " Was cause there was to much smoke in the cooking bay. " I enjoy eating at Burger King alot. But with this incedent I think I will change my place of eating. I hope you can help resolve this problem.

Sounds like another wonderful Burger King (of Crap) day. I think a LOT of these places have just given up. You'd think with unemployment so high, we'd get a better caliber of employee, or at least not some ###ed ghetto a-hole that never learned manners or anything else at home (even English). As you said, the managers don't even care. My local BK on Hesperian Rd., Hayward, CA didn't even answer their phone when I called to complain my order was wrong.
I haven't seen a better example of true mental-deficiency than what you get at the Burger King counter.

I think it was nice of Brooke to give blowjobs to her boyfriend and all his friends, and during halftime so as not to ruin the game. When will Burger King start selling blowjobs? That would give the Whopper a whole new meaning

Oh get over yourself, bitter betty! they're just having fun with it.
Get the stick out of your square pants!
WHAT 'S MOST OFFENSIVE IS>>>> that you take small children to ANY fast food chain and make them ingest that crap!
Cook them a good healthy meal!

My husband and I stopped at 141/44 Burger King to get granddaughter Kids Meal. We got that with Sponge Bob and a medium diet coke. The cost came to $5.26. The advertised price for a kids meal is .99.

If someone could explain the math to us(besides the person who took the order and dispersed the food) we would greatly appreciate it.

CAPS LOCK IS CRUISE CONTROL FOR COOOOOOOOOOOLLLLLLLL. ITS LIKE I'M YELLING. I'M SO ANGRY BECAUSE MY DAUGHTER WON'T SHAKE HER HOT 14 YEAR ### TO MAKE ME MONEY. SERIOUSLY, ANYBODY WANT TO HAVE A GO AT HER? I NEED THE MONEY AND MAYBE THEY'LL MAKE A REALITY SHOW OUT OF IT AND THEN MY CHILD WILL BE USEFUL FOR SOMETHING.

If you haven't realized it yet i'm making fun of you. You're and idiot. Burn in hell. Nobody but a sick disgusting mother###er would see any sexual reference in this commercial. Maybe you should get your head checked out because that is a little ###ed up if you're only thinking of dirty things when you're watching young girls shaking their square butts on the tv.

P.S. You're embarrassing. I hope you get cancer.

And let's hope that when the good lord comes he'll make sure he'll purge all of the sins of this commercial and send it to hell with the blacks and jews.

Seriously, when i watch a burgerking commercial the sexual part of my brain clicks off. Thats what it does for normal human beings. Next time the commercial comes on just turn off the tv dickwad. PROBLEM SOLVED

Visited the restaurant on 2-27-10. The employee that waited on me was rude and acted like she didn't want to be there. She took my order, which I had to repeat to her 3 or 4 times, hoping to get it right. I watched as they prepared my order. The employee took 2 burgers from a wrapped stack sitting on the counter. I told her I wanted fresh ones and she proceeded to make these for me. I again told her I wanted FRESH ones, NOT ones that had been sitting out on the counter. She then made me 2 fresh burgers. There was NO ice in the machines and when I spoke to the manager she seemed like I was bothering her. She walked away without checking the machines. I asked the counter employee for some ice and waited about 5 minutes to get some. I had previously received my order, which was getting cold. I looked around the restaurant and saw that it was filthy. There was trash on the floors. the tables were dirty and the condiment and soda machine area was the same. The trash bins were overflowing onto the floor.
I asked the manager if this was a corporate or franchise store and was told it is owned by Burger King. I attempted to contact the corporation by internet and could NOT locate a site to reach them. I did find a number, long distance, which I called. I received a prerecorded message saying all employees were busy. I waited aboutr 10 minutes and then received a prerecorded message saying I could leave a message and some one would call back. I did this.
Seems like Burger King doesn't care about its customers, only how much money theyu can make. I'm waiting for a call back.

This is about the night I went to BK around 10:30pm Sat night to order a regular decaf and an angry whopper which really made me angry but could not show it. I told the crew I want a whopper and a decaf and that I asked her to add 2 cream and 1 sugar to my coffee which she did not made any comment. She only told me about the amount which was $5.12. So I went to the cashier's window and found out there was no cream nor sugar in my decaf and that she told me " we are not allowed to. We are not like Mcdonald's. It's $5.12". So I paid and said you could have told me you can't add the cream or the sugar and she did not even look at me. What an employee you Burger King has or hwhat kind of training do you have in your company? And yes, you don't even have complaint section in any of your link or website. Now I know why Mcdo is way way ahead of you. Number one is the customer service. By the way, the store was in Haines City, Fl and store number is 9502.

I visited the drive thru at store #1160 this evening, 7-1-09 and had a horrible experience. First the manager was the one who was at the window and was incredibly rude. The manager threw my food at me, rudely insisted I pay and get out of the way, didnt give me half my order and when I said so the rest was thrown at me. And to top it off my kids didnt get the kids meal toys they were promised..which actually happens more often than not at this location. This was not the first bad experience my family and I have had there but this one just put us over the edge. This had to be the worst experience we've ever had at any restaurant and having a hospitality management degree myself I can tell you right now the manager at this store should not have a job!

I went to Burger King the other day, to try the "NEW RIBS". The drive up window was backed up at least 20 cars, the parking lot full, and a huge tracker trailer truck parked in front of the entrance. I parked, and went in. The newly renovated place was complicated to negotiate as they had you walking around a huge stainless steel circular railing just to get to the counter. There were only 3 servers up front, including the one from the drive up window, the line waiting to order was only slightly shorter than the one waiting to get into the line to wait in line to order. The people trying to exit after filling their drinks had to squeeze by the people backed up waiting in line, and staying at all was up for debate. I got to the ordering station, and the girl taking orders walked away from the cash register, and proceeded to "help" the person putting up orders at the hot plate; leaving everyone standing waiting to order and then wait. She finally came back I ordered four 3 pc ribs only units and waited. I waited, and waited some more as these are only cooked once the orders for them are placed. The cost was 10.61 cents including tax, but the ribs pictured in the lighted signs looked delicious, and certainly worth the money. I got them home and discovered that they were about 2 inches long at the most, and it was hard to tell if they were beef, or just pork being flavored to taste like beef. I felt that the value for dollar was poor, they did not taste that spectacular, and it was very disappointing. I called the store the next day, to tell them what I thought, and how I was disappointed, I wanted a couple of coupons for free whoppers or something because I felt the ribs deal was unacceptable. After I explained, and was told, yes the ribs are about the size of your thumb, I asked why the ones pictured looked at least 4 inches long? I wanted to know if they were sold by weight, or by the piece, and why they didn't know right away if it was beef or pork? She told me she had not tried them, that they were sold by the piece, not by weight, and that if I had a complaint that I had to go onto Burger King's web site and take it up with corporate there. I went on line, BUT my MSN media center II is not a computer, and the BK site required additional soft ware down loaded to navigate it. I don't have the ability to install extra stuff to watch speedy video, complicated sites, so I was unable to contact them. I called the store back to get a number to call BK, and was informed that they Manager did NOT have a direct number for Customer Service, she gave me an 800 number she had and the extention. I called, got a recording saying that the extention was not recognized. I called the 800 information operator to see if they had a number and was informed that Burger King does NOT have an 800 number listed in their 800 number directory. I called another store, told them what I was looking for, and was informed that THEY REALLY DO NOT HAVE ANY KIND OF NUMBER LIKE THAT... (It seems that customer service of BK likes to remain incommunicado) but if I still had my receipt I could call the number on the back of it, and leave my information there. I did not have the receipt, he found one, gave me the number and I thanked him. The number was an invitation to participate in a survey, automated, anonymous, and futile because I did not have the store number required to get into the survey. I dug through my trash, found the ticket, called, told them what I thought about the wait, the store set up, the value for dollar and the disappointing ribs all by giving each item a rating of 1 for poor up to 5 for excellent. At the end of the survey I was given a validation code, for a free chicken sandwich when I made a purchase of any size drink and french fries. Then I was informed that the receipt had to be presented at the time of purchase, there was only one ticket per household allowed, and there was only one free sandwich, or current deal allowed per month. I still was not able to have any satisfaction about the inconsistency in the ribs sales, and I am still upset about the inability to contact corporate Burger King to let my dismay be known. I realize that they are not unavailable, that it is my state of on line challenge that makes it impossible to access them, BUT I am sure I am not the only web tv user who has decided that they are not happy with the Burger King site requirements.

I would like it to be known that Burger King should be just as fast with their service as the one next door to it which will remain McAnonymous, that the layout of the new lobby is uncomfortable and it is stupid that they only had one employee on the register at the peak of lunch rush. I also would like to know how to contact Burger King so I can let them know I would like coupons for 2 free whoppers since I felt ripped off by the rib cost.

how the ### can you determine the size by looking at a picture? You must be that new kind of genius i've been hearing about that can determine like rain main what something is. So, if all you wanted was some free ###ing whoppers why did'nt you just go back to the store and tell them straight up what your looking for instead of waisting the time to write this complaint that no one in BK will ever see. Just my suggestion. It's a dog eat dog world and were all wearing milk bone underwear [censored] bag. Sincerely, the realalistic feed back guy.

as some one with Friends working at burger king, dont. u said u would never eat there again so dont. dont lie though and go back there cause let me tell you, they hope you aint lying and u never go back. why dont people all get a job for a day at fast food so they can see how dumb they look fussin it sound like they got u this time.