Camping World
Reviews and Complaints

We purchased a 2017 Jayco Greyhawk was last July your Camping World, Reno, NV and we purchased the extended warranty through your company. We were told that the service department is amazing and can get repairs done in a timely manner since we bought from your company. We were also told that if we bought the Good Sam Elite membership, we would also have better service over those that don't have it. We believed all of that unfortunately for us, since it's not true.

We took the RV for it's first ride shortly after purchasing it and noticed that the hydraulic lifts did not work and that there was a propane smell and the alarm was going off. We took it in immediately and they found the source of the propane smell but they told us to wait 90 days to get the hydraulic lift fixed so the extended warranty would cover it.

In November we called to get the hydraulic lift fixed (and to winterize it) and were told they were backed up and to call later to make an appointment. We took the unit to another place to get it winterized. We finally got an appointment for March 8, 2022 at 1PM. We dropped it off on time and were told that it would take 3 weeks to be fixed. The Service Manager, Tim said he would contact us. We waited until April 1 and during that time, no one bothered to contact us with any updates. Tim, to this date has never reached out to us.

I called Tim on Friday morning, April 1st and was told by the receptionist that he was busy and that he would call me back later that day. I never got a phone call back from him, so on Saturday, April 9th, my husband and I came in person and talked with Travis, Service Advisor and he was honest saying that the RV hadn't even been looked at he would figure it out and call us back on Tuesday. He did not call back on Tuesday, so I wrote him an email. He did email back the following day but did not have any answers.

As of today, the unit still has not been fixed. I had to email Travis again on June 7. He did email back stating that the pump was installed but that now the seals don't work and he has to wait for the installer to get back to him before he can contact the insurance company.

I did call the insurance company and they said that there was a claim sent from Reno Service department that was approved on April 23rd.

I really would like to just have the RV fixed in a timely manner. I feel that since this problem with the jacks has been there since we bought the unit, it should in good faith have been fixed by now. We are going on almost 11 months since we brought this to their attention. They have been in possession of our RV since March 8th and still have not made a commitment to get it fixed in a timely manner.

Thank-you for any help you can give me in this situation.

Purchased Wildwood Heritage Glen 12 June 2021. Got it home same day and found that front left leveling jack was twisted. Took Picture and sent to Salesman. He said it would be taken care of at the 90 day inspection and if we noticed anything more to continue to take photos and send to him. All will be addressed at the 90 day inspection.

1: Twisted FL Jack

2: Rip in Floor due to screws in slide

3: Leaking Gutter

4: All Door Hinges loose

5: Hole in corner of Shower Base

6: Fender Cracked

7: Emergency Brake away Cable broken

8: Curtain at table will not stay down

Took back for 90 day inspection Items worked on:

1: Not Repaired

2: Cut flooring from under Stove to Patch Floor(looked terrible and didn't hold)

3: Silicon placed in gutter (moved leak to another location)

4: Not Repaired

5: Filled with Silicon (Looks Terrible)

6: Replaced Fender

7: Replaced Cable

8: Repaired Curtain and Stained the Curtain Behind Recliners

They replaced the Back Splash in the Kitchen? and left Silicon everywhere

Asked to have new Service Rep and was denied.

On 05/20/2022 I went to Camping World in Las Vegas to pick up my 2022 Delano Sprinter. I had an appointment for 03/03/2022, that was when I left my RV there. They had it for 90 days. Warranty issues were not resolved. I have new issues now, also. The slide is not extending fully.

I believe I could have accepted that. Until they pulled my RV up for me to take. It was filthy. I wouldn't have been able to see out the windshield. I opened the door and all of the manuals were spread out on the floor being walked on. I live in my RV and work in it. All cabinets and drawers were open and had been gone through. They opened photo albums and dropped photos on the floor. Files were all over the floor. My attached (to the cabinet area) 3 in 1 computer was gone. I had asked the service manager if it would be okay, he said yes. He happened to have not been there when I picked it up. The managers just stood there looking at me. They refunded my 1100. for the oil change and a few other work not covered by warranty. Would have been nice if my computer didn't cost $3000.00. It truly looked like someone had been living in it. They did wash the outside and help me clean up the inside. I appreciate that. Also when I read the work reports they were done by an intelligent person who knew what he was talking about. So the whole place can't be bad. I bought my RV at Camping World because there are so many. I will not take my RV into another Camping World. Unless it is to drive it through their plate glass showroom.

My Name Warren Lancaster

Took my Jayco RV to Camper World Roanoke for Warranty Work on April 4, 2022. Keaton was the name of the service manager. He explained that it could be at least four weeks. He would call when it was complete. Additionally, he would complete a state inspection. On May 4th I visited Camper World and saw my camper. Warranty work looked completed, but inspection was not. At 0900 May 9 Call Camper World for a status of my RV. Service receptionist explained that Keaton was transferred to a new job in the company and that another service person would call me back. Received no call back. May 10th placed second call; receptionists explain the same information about Keaton transfer. Someone would call me back. No Call received. May 11 Called again.

Receptionist will have someone call. explained that this is the Third time a call request has been made. No Call. Did you Steel or sell my RV. This has to be some of the worst customer service I have ever experienced. So, it is not completed, I can understand that is you just call and tell me what is going on. I didn't buy a 60-thousand-dollar RV to just sit in your lot. My next action is to call the Sheriff office for a stolen RV. Please contact me ASAP. Phone number [protected], Email [protected]@cox.net

Hi,

We purchased camper trailer with "Extended Warranty" in 2019 at camping world.

In 2021 Auguest we sold the camper and emailed concerned staff at camping world to cancel warranty and refund remaining money,

After multiple follow ups and calls over the phone to cancel warranty. Its is still active today as on 5/13/2022. Whenever I call for follow up to cancel, The representatives take my number and would say the relevant finance /warranty team will call me back but I never receive a call from them. Same thing repeats every time I call the office and I never recieve a follow up call back from them.

On email, they asked me proof of sale deed which I dont know why I have prove them that I sold my camper but anywayz I shared them the proof but yet no response,

Please help!

Over a month ago I tried to establish regular service on my 2013 Thor Hurricane with 18000 miles. The nearest to me was the Pooler Camping World store. The Service Writer there (Chris) seemed to be interested and ready to bring my rig onboard. Then he failed to follow up, make any attempt to schedule an appointment for even routine oil change or generator service for nearly two weeks. I needed service because I rent this rig out and have to have records to indicate regular service and maintenance. I also needed a foreward AC replaced. The Service Mgr Chris Searcy arranged a referral to me with the Ridgeland store. About April 10th I called and spoke with Service Writer Steve and scheduled an appointment for service on 4/14/22. On our arrival the place was basically deserted at 10:30am. Half the bays were empty and there were NO customers at all. We met with Steve and a well-dressed, friendly African American male who seemed to be happy to get our business and ready to work with us. I explained we wanted to start a service relationship with Camping World, likely spend $[protected]/yr on service, and would gladly drive 90 minutes to get competent care and maintenance. i explained that we also needed a fore AC unit due to a seized motor. Steve assured me that this was no problem and he would have it done with the maintenance. I also mention on 4/14 that I was not in a particular hurry but that I did have another rental on 5/15 and would need the unit by 5/13. I was assured this would be no problem. Over the next week I got (2) texts from Steve, each time promising that he was still trying to get with a tech to handle the AC. I heard nothing for the entire week of 4/25. On 4/29 I called only to find out that NO ONE had even touched the AC or assessed it and that Steve had gone on vacation without having any one follow up. We are picking up our rig on Monday 5/2 and I expect that the oil/generator service has yet to be completed as well. I am now stuck with no AC, no one to install even if I order the unit, and rental customers less than 10 days out. Unacceptable! This is a company that is supposed to be managed by Marcus Lemonis. Really?!?

Bought the Thor Challenger Motorhome in June. It hadn't been checked over so salesman said to go on vacation and see what needs to be fixed and bring it back. We had also purchased the extended warranty. Brought it to Gander, it was closer and salesman said they were the same, and gave them the list of repairs like pulldown drape over window fell off, drawer opening while driving, entrance door spring broken, steering very loose, and radio was freezing up.

They said it would take two weeks before they got to it. I said I need it for a trip in December. Late November we hadn't heard anything so called and was told most was fixed but waiting on entrance door to be ordered. Called back several times over the holidays and the first of the year with no call back, except one from service rep, who said they were waiting on the door. We stopped by and were told everything was done but waiting on the door. The next time we stopped by we were told the door cost $1000 plus paint and installation, but she would call the warranty company and let us know. Never heard back so went by the shop in April and were told warranty co. wouldn't pay for door. We asked to see the coach and after 20 minutes they pulled it

up and we found out nothing was done except the diagnostics. Our rep said they didn't fix anything because they didn't know who would pay for it. Jax service mngr said they wouldn't pay and deal with Gander. Gander said Jax service mngr told them they wouldn't pay. 6 months and we are in the same place with no repairs, except we have accumulated diagnostic fees.

On 5 April 2022 I picked up my motorhome it was supposed to have the heating looked at a slide engine fixed when I picked up my motorhome I couldn't even start it The key ignition switch was so loose it wouldn't start they had to come out and fix it. It was never broke before. So they tightened it. But they were never supposed to break my ignition because they weren't even supposed to look at it so they broke it. Second they were supposed to fix my heater and they did not. First of all I was quoted an engine for my slide would be about $700 it ended up being $2,300. When I brought my RV home I could not take the key out of the switch. So they said I have to call this Marcus guy because he'll make sure that I'm happy so I called him. There is no Marcus guy it's a call center. And they switched me to the general manager which said you're going to have to get your own key out you're going to have to pay for it has nothing to do with us. He was very rude his name is David at the bowling Green Kentucky camping world facility. They said I would get more help if I paid for a good Sam premium membership which is $79. I told him I'm not even bringing my motor home out if they can't even fix it the first time and they break things they weren't supposed to even look at. They're horrible they're very rude do not go to the bowling Green camping world they are not trustworthy and they make you feel horrible. He just made me feel like crap he tried to make me feel like I wasn't taking care of my RV. I watched a guy bringing around somebody else's camper and he was bumping the wiring that you hook up to your vehicle on the ground and the chains were just dragging then I watched him going back for another camper and the vehicle he was driving that has the hitch on the front of it was just bouncing off the ground it was only an inch above the ground and hitting the ground causing huge gouges in the asphalt. My friend and I made a comment that that's probably why they're overpriced because they're breaking all their own equipment.

We purchased this camper in December of 2021, Had it for about a month and the thermal coupler in hot water heater went out, found out that those go out all the time, Why wasn't this disclosed to us at the time, or at least give extra ones, along with fuses,

After 3 months on the road, which the camper was great, the water pump starts filling the fresh water tank from the city water hookup.

finding someone who will do the warranty work was a joke. All I got was the royal run around, also got the extended warranty good sam. again what a joke,

The sales person that talked us into that, said it covered everything, Wrong!

Frist time camper owners, we feel we were not enough information after purchasing the camper.

I purchased a beautiful Roadtrek in June of 2021 in Raleigh, NC. The owner had arranged to have the macerator looked at as it did not work when he went to de-winterize. While it was there I asked for a 45 point inspection. The inspection reported that it needed a macerator pump, water pump, grey water cable and a fuse replacement for the AC. The RV was picked up 4 weeks later and I drove it to Florida for it's shake down cruise.

The first night out, the generator would not operate. They had left a half a tank of water in the grey and black tanks so the next morning decided to pump out and the macerator pump would not work. I called the next Camping World in SC and they were able to take a look. They agreed the grey water cable was so tight it could not be opened and closed without extreme pressure but had no time to take a look at it. I arranged for the next camping world on my way to Florida and they could not pump out as their pump out system was broke. I drove 2,000 miles without the use of all water systems as could not pump out.

When I got home, I took the RV to Cummins to have the generator serviced. It had not been checked as it was out of oil. The refrigerator did not work but did start so they had not checked that either.

I then took it to a reputable RV repair company and they assured me the macerator had not been replaced, nor the cables, the water pump needed to be replaced and refrigerator. Bottom line, they had the RV for 4 weeks and said it was ready to go and had not done any work at all. The sellers of the RV paid $1,858.53 for the work that did not get done and I paid $330 for an inspection that was not done.

I am an employee at camping world in Midway fl. There is an employee by the name of morgan hearn. Everytime I walk by her she is always coughing on me or in my direction. She coughs over my food when im eating lunch. I have made her bullying aware of to the manager but noone has did anything about it. She is always making sexual comments in front of customers and it is very bad as well as always cussing in front of them. She is always harrassing me as well by saying comments and it is very uncomfortable to work around her. She is nothing but a bully. I have asked the manager to deal with the issue of her but nothing has changed. If things do not change I will be forced to resign my job because it is impossible to work around her.

Bought a brand new 2021 Forest River Surveyor from Camping World of Windham in the summer of 2021. We fell in love with it until their negligence bit us in the end. There were water stains found on the dinette bench seat cushions before purchase and we were told "someone left the window open when it rained". We asked that they check to be sure so we wouldn't have any surprises. They looked and said it wasn't taking on any water when they tested it. Well their tests were useless because two days after purchase, the camper was taking on water by the gallons, coming in through the closed bumpout.

We took the camper to a service station closer to home which was also part of the Camping World franchise and they found right away that the bumpout was off its track. They found that the bumpout was off its tracks and needed to be realigned. After they did that, they could see the bumpout would actually close all the way. I don't understand why didn't Camping World of Windham figure this out before we bought the camper. They missed a major problem.

We asked the dealer manager Dan Caron for a refund on this camper and he told us our fight is with Forest River. I disagreed for the reasons mentioned above. So I humored him and called the manufacturer of the camper. When I talk to Forest River they say the responsibility would fall on the dealer who sold us the defective camper. So now we are put in a run around situation.

We didn't buy a camper brand new just to watch it get flooded within 48 hours after rolling it off the lot. No warranty can replace the grief over spending our hard earned $$$$$ and then sending away this new piece of garbage for the next several months to be serviced. This might have been a small oversight on the part of Camping World of Windham but it created a total nightmare for my family and I.

Camping World of Windham, why won't you own up to your mistake?

My husband and I purchased a forest River Travel trailer from Camping world of Fayetteville in February of 2021, two weeks later the slide would no longer go out, we took it to camping world and it was in their service department for 3 months, we took it for 2 trips and the slide stopped working again! At this point we decided to trade it in, we ended up choosing a whole different manufacturer and on the first trip the water heater was leaking so we had no hot water, took it to camping world when we got home, they diagnosed it and we took it home to wait for parts, that was Labor Day 2021 it is now 10/23/2021 and still no part, my husband and I are moving to Florida and having to stay in the trailer until we find a home and they didn't put the water heater back together correctly so when my husband turned the water on it flooded the inside of the camper where the water heater is.

I took my 2014 Winnebago Vista 35b to Camping World Manassas, VA for repair of a leaking shower. On the first visit they replaced plumbing and sealed (most) of the surround. We took the unit out for a 2 week vacation only to find out that the shower still leaked in the exact same place and way as previously identified. We then took the unit back for them to repair and after 7 weeks the unit was returned. They stated that they resealed the shower surround (again). I then took it out for a long weekend and found that it was still leaking in the exact same place, the exact same way as previously identified. It takes a few minutes for the water to start leaking out from behind the surround and I don't believe the repair person waited the needed time, if at all, to see the leak. We have remained patient with Camping World but on both service times we ended up having to contact corporate because of the lack of communication from the Manassas location.

We purchased a brand new 2021 Forest River back in August from this location. We had concerns about water staining on the dinette cushions and asked them to inspect the slide. They told us everything was perfectly fine and we proceeded with our purchase. Within 48 hours, we had three inches of water in the camper, come to find out from another Camping World, was due to the slide being installed off track. Here we are two months later, with no camper, and Camping World will not accept fault for their technician's negligence in identifying the issue and they want to give us back our camper after it sat for weeks soaking wet. 24-48 hours is all it takes for mold to develop. The general manager Dan Caron, doesn't want to advocate on our behalf to the manufacturer for the defective product his business sold us. This place is terrible to do business with. Run in every other direction possible. They are not qualified to be selling, inspecting, or repairing RVs. Don't be like us and throw $40, 000 out the window. They don't care about the consumer despite what they advertise.

I depleted all sources of financial accounts set aside for Retirement in excess of $100k+ for the purchase of a dream RV, which quickly turned into a nightmare. This issue only became apparent after the purchase and arriving home in L.A. one week after taking possession (delivery) of the unit. At the time of the first incident, LAFD was dispatched due to the noise factor from the Generator and called in by a local resident. Upon their arrival, they requested paramedic transport after administering field toxicity tests, including a level reading of Carbon Monoxide emissions which were located in the front of the cab. The tests were conclusively considered to be "lethal" and "off the charts." They could not determine where or why such a reading would exist inside the Coach, however explained they are first responders, not mechanics and advised I had best contact the party who had sold it to me.

Two days thereafter, once again, LAFD was called to my unit for a welfare check, as I barely made it out of the door prior to my knees and legs giving way, and falling to the ground. As I scratched with my nails to pull my body to safety, I was found unconscious, laying on the sidewalk next to the RV. Naturally, transport was dispatched, yet again, levels of emissions/exhaust were read, again, same area, same circumstance, same result.

The second hospitalization, the Dr. (s) informed me how very close to death I had come and out of ordinary course, if it didn't kill me while asleep, rest assured the third time, whether wide awake or in slumber, would be the last breath I would ever take.

Approximately two weeks thereafter I received two separate citations, both for $750 each, however, the second citation included a Polaroid photograph reflecting a Federal Mandate dated June 2014 that the detector MUST be replaced. I purchased the RV Deathtrap in late August, 2016.

After 6 to 7 months of attempting to resolve this issue with Camping World (amongst many others) who vehemently denied there was anything faulty with the Generator, I was eventually placed on ignore, blocked from all Social Media Platforms to voice my experience and when I did receive any communication it was always demanded by way of a telephone call rather than a response in writing.

Throughout my Top Security Cleared career with the DoD/D.I. A., I learned early on when a company states by way of recorded message or after a call is answered, you will ALWAYS hear the identical announcement that the call may be monitored for the purposes of quality control (right, what quality and what control?) This is done for the sole purpose of not leaving a paper trail construed as an admission of guilt on the recording parties' end. The recordation, if it exists, is then deleted from all servers, resulting in no evidence of any call or complaint ever received, logged nor located.

The RV was salvaged within less than one year of ownership, leaving me with no place to live, and no funds by which to live on. I had no other alternative than to reside in my Insta-tent, where I remain to date. Camping World refused to accept any responsibility for almost killing me, yet has accepted my having to reside in a tent after happily taking every last cent I'd ever had for its' purchase. Shortly after resolving myself to this most unwelcome and unasked for set of circumstances, I was diagnosed with late stage BIA ALCL (Anaplastic Large Cell Lymphoma) requiring Surgery and follow-up Treatment. As of today, I have had the surgery (absent Oncologists' knowledge of my living conditions) and have commenced treatment (also absent Oncologists' knowledge of my living conditions.) I find I am in a race to see which scenario I will succumb to:

a) complications from treatment due to a - zero immune system; or

b) exposure to the harsh elements and present uninhabitable living conditions, as the weather has turned quite hot overnight; or

c) infection of COVID-19 exposure running rampant in this County, resulting in probable death due to a severely compromised immune system.

There were, of course, many additional issues of concern, such as an Ensen at PT. Mugu NAS falling off of the soldered ladder which apparently had broken and band-aid repaired prior to the sale. He hit his head and was transported to the hospital where he remained under observation for close to one week.

Additionally, Camping World held the Title to the RV hostage until the time of salvage. During this time, I chose to contact the Texas DMV and spoke to a Supervisor regarding their failure to send the executed Title, preventing me from legally registering it in my home state, including, without limitation, the ability to place the unit into storage, as required for proof of ownership. Nevertheless, CW did send a form from the DMV requesting I complete, execute and return to CW, for a duplicate Title, as it was lost in the mail. (My dog ate my homework) The Supervisor then asked me a series of questions such as had I ever seen the Title within their file? I did not. Had they ever shown me the Title? They did not. I was then informed by the DMV that they never maintained possession of said Title to begin with, being the reason they required I request a duplicate. This form was to be executed under Penalty of Perjury and therefore I was not about to commit fraud. I received a call from the Supervisor a couple of days later to advise of a certain Code Section directly relating to Dealership advertising and/or selling any vehicle absent possession of the original Title. The following is Code §43 TEX. ADMIN CODE §245] This Rule can be located in pertinent part under the Texas Administrative Code TITLE 43, PART 10, CHAPTER 215, SUBCHAPTER H, RULE §215.245 (d) (2).

Upon closer review of the form CW provided, I noted an unfamiliar unknown address filled into the area of where to forward the new title. I then contacted the U.S. Postal Inspector in order to obtain the name of the entity to whom the address belonged to. It turned out to be a UPS Postal Box registered to the Salesman at CW, Ron Ellisor in Houston, Texas. With this knowledge and confirmation in writing forwarded to me, I again contacted CW's RM Eric Olsen advising him of this illegal activity. He responded to my eMail with "please call me at the office to discuss." At this point I replied stating "no more telephone calls, PERIOD." Any further Communication will only be acknowledged by myself in writing.

Inasmuch as I do realize that it would appear I have exceeded the Statute of Limitations, I actually have not. I had previously requested all service and maintenance records to be sent to me regarding the RV. Each request always stated they would comply and send out the same day, yet I never received anything. Approximately 4 months thereafter I did receive an envelope from CW which did contain certain records, of which were only from the date of my purchase through the date I received that envelope. I had requested ALL documentation and service records.

This last past year, I was served twice with a Federal Notice of Deposition for Personal Appearance and Demand for Production of Documents on a matter I was not involved in as a Plaintiff or otherwise. The subject matter of this lawsuit pertained to a specific model of a refrigerator I happened to have installed within my RV at the time of purchase. Throughout the course of 2 full days of testimony, upon conclusion both counsel provided me with copies of all documentation pertaining to my RV which were received via a Demand for Production and served upon CW. Upon review of volumes of paperwork, I located a service order dated two days prior to my flight from L.A. to Houston to pick up the unit. Said service order pertained directly to a faulty generator which was emitting Carbon Monoxide from the exhaust and terminating into the front of the cabin. The record further requested a response from the GM as to what should be done with this issue. The GM wrote leave "AS-IS" and prepare for delivery. This record clearly reflects their knowledge of a pre-existing problem which the GM insisted from the beginning there was nothing wrong with the Generator and it was all in my head. It has been less than one year since this document was discovered.

*Please note, I maintain ALL documented and photographic evidence supporting all claims set forth herein.