CheapOair
Reviews and Complaints

I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn’t part of my original itinerary. While they promised a full refund if I didn’t accept the changes, they’ve failed to return my money despite numerous follow-ups.

Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.

This agency does not stand by their customers They will not refund money they go by airline policies this is how they get around no refunds. Very crooked company! They are not cheap by any means they show you cheap options when looking then you go through the check out process and they tack on more fees! So I dont reccomend this agency to anyone! Dont use them.

This is on booking#[protected] for a roundtrip flight Boston to Manila and back. The return flight was August 7 arriving at Narita at 1 pm and then with a transit flight to Haneda back to Boston. I have found out that commute to Narita takes 2 hours without traffic. I then need to go through customs at both airports which may take God knows how long and then you are expected to be at Haneda 60 minutes before your flight back to Boston. Not considering time spent because of language barrier, why would cheapOAir include this unreasonable, unjustifiable route to passengers who are without know how of the actual place and language? This is a terrible business practice and endangerment of the public who would want to enjoy their travel. I called their customer representative who said that changing the flight would cost an additional 1400 dollars! Please send contact for person who handles grievances so I could formally send my burning sentiments.

I had booked 2 rooms at quality inn and suites at Niagara Falls with checkin on 11th April under booking id [protected] I had tried to cancel one room thru Cheapoair but they did not cancel saying that the hotel is not agreeing. I canceled one at the hotel and they issued a refund. I have shared the refund receipt with cheap pair but they have not responded to my mail and have also not issued the refund.

I booked a flight for my son and I 4 days ago through Cheap O Air. They declined our purchase though we had just put money in our bank. Then they held our money from the declined purchase and wouldn't release it for 3 to 5 days. On day 5, I got an email from them saying they "cancelled" our flight and the money will be returned in 7 to 14 days to our account. In the meantime, I have no money and no tickets to go on my trip. Cheap O Air is a scam company and should be shut down for the many complaints against them. Why they are still up and taking bookings for unsuspecting customers is beyond me. Known scammers should be sued and banned from conning the public.

Cancelled reservation within 24 hours. I never did received my refund. Cheapoair also lied about several things.

1. Cheapo air lied about the bank did not disclose the refund.

2. Hotel did wont pay the refund.

Cheapoair is not just unreliable but untrustworthy.

I would never do business with them ever again. I spent over 2000 dollars. I did not use their services.

The company should be shut down.

Booking [protected].

I rang support immediately after booking flights when I realised that the dates were wrong. If the support person would have told me that I could change flights within 1 hr of making it (as per Jetstar's Website) I would have been able to reschedule.

Instead I got the run around, ended up losing the money on the Jetstar flight and got charged a $50 USD cancellation fee. I am not happy that within minutes of booking the flights I could have rescheduled as per the airlines procedures but was not made aware of this. Not at all happy.

I bought this ticket, but then somebody called me to told me that the airline change my flight,but I told them that flight did not work for me.and i need my refund a right to customer,but the workers from cheapoair tried to scam and lied me that my flight was already cancel and they send my comfirmation by email,but i never received that

the agent told me that cheapoair is scammer and my money never refund,

they lied to the customer

ue, Oct 31, 2023

Toronto Pearson Intl, Ontario

YYZ - 8:00 pm

Calgary, Alberta

YYC - 10:39 pm

Tue, Oct 31, 2023

Hi to whom this may concern, I had a booking with cheapoair, booking number [protected] and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines. After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers. If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked to hear the call as it was recorded. No one is trying to help me. I am a single mother and is to much for me to lose.

When money was deducted for booked flights we immediately noticed that cheapoair deducted more than the quoted amount. We then cancelled the flights. Now we are told that they will only repay 7-14 days. We need this money as we are immigrating.

Cheapoair keeps sending me emails stating that they tried to phone me but I have not received any phone calls. I even went to my mobile service provider to ensure I can receive international calls. We are in South Africa.

I need my money please!

I will not advise anyone of my friends to use cheapoair.

Booking number [protected]

My flight was booked through Cheapoair on May 09/2023, flying PIA Lahore to Karachi, August 31st, then Emirates, Karachi to Dubai, then Dubai to Mauritius also on Emirates . Cost ($675.94) I had added travel insurance ($44.95) Booking [protected]

The PIA flight was overbooked so I was denied boarding and there were no other flights to get me to Karachi, in time to catch the Emirates to Mauritius flights. However, the travel insurance should have covered this problem.

When I rang cheapoair to rebook, they wanted $1500 to rebook. Eventually I was able to rebook online through Facebook Emirates but at a cost of $974, which still left me a lot out of pocket. So, I am requesting a refund for the ticket as the ticket insurance should cover this situation.

Thank you,

Sandra Roberts

Good morning

I have not expected this from cheapOair, purchased a ticket with booking #[protected] on 09/19/2023 and it was automatically cancelled by the system but the amount was deducted from my account. I have tried talking to the responsible department but nothing has been done.

Contacted the bank and a reversal process was initiated but the amount was deducted same time it reached my account on 21 September that's according to the bank statement though I didn't receive any bank alert.

Please assist me on this matter.

Please find the below attached bank statement for your reference. Thank you

My wife and I called Cheapoair customer service on Monday 9/25 around 11:00AM EST to request information on a previous cancelled flight. I believe the person's name we spoke to was Harmon (?). This representative was the most disrespectful and condescending person I have ever spoken to. Not only was he not helpful, but he was very argumentative. When we asked to speak to his manager, he even threatened to block our number for future calls.

My name is Judy Dunn (email address [protected]@outlook.com). We have an account with Cheapoair and use your services quite often. Being treated like this makes one think twice.

Please address this issue as needed and do what is necessary to prevent this type of issue with customers in the future. I believe your calls are recorded, so please review for your information.

Let me know if you need anything else from me.

Thanks.

I have cancelled my flight from Boston to Istanbul on 31th of August (Ticket number [protected]). I am calling Cheapoair every day and receiving a reply that I will get my money back in 7-14 business days. 19 days already passed. The issue is not resolved. Still no refund, even no confirmation that my refund has been processed. Awful customer service. The refund amount is $ 1437.20. Cheapoair charged a cancellation fee and still to response

For the first time I put a complain after 5 years of being a customer.One representative from the billing section (K.I initial)really stressed me out a lot the way He handled my issue.He kept talking instead of listening first to my concern that leads us to a lot of misunderstandings.He was very impolite and kept repeating the things that I already said with his sarcastic voice that made my blood pressure up..

I hope that this kind of issues will be resolved and addressed specifically to that representative.

Thank you

Jeanette Quijano