Careem
Reviews and Complaints

Dear sir I am careem captain and also a student in pakistan lahore dear sir
In last year my careem captain id has been blocked by careem in pakistan I have no criminal issue and any other issue etc but I dont know why my id has been blocked by careem paksitan I have never issue with customer I have never tease a customer but please I dont know why my id has been blocked so please dear sir please open it my careem number is [protected] so please sir I need it hardly I want to. Came back...

Yesterday i booked ride from ur service.. then i called ur driver name shaz sajid naz golden cultus (AML-972)... it was literally showing 4 minutes away from mine location. I asked from driver when will u reach .. he mentioned me that i had ur point of acess nd i will reach in 6 minutes. I waited there from more than 10 minutes.. then i again called him he said that i will reach in few minutes... then after awaiting for a time i called him again... then he mentioned k ap ride end kr do..men nai aunga... what kind a service nd captains are serving ... i dont know after that long time that i waited... he mentioned that k ride end kr do... nd u charged me 172 ... what rubbish u played careem.. what kinda services u always mention... u only chatge ur customers... u have the worst captains i have ever faced.. kindly correct its

Yesterday i booked ride from ur service.. then i called ur driver naming syed murad ali... it was literally showing 4 minutes away from mine location. I asked from driver when will u reach .. he mentioned me that i had ur point of acess nd i will reach in 6 minutes. I waited there from more than 10 minutes.. then i again called him he said that i will reach in few minutes... then after awaiting for a time i called him again... then he mentioned k ap ride end kr do..men nai aunga... what kinda service nd captains are serving ... i dont know after that long time that i waited... he mentioned that k ride end kr do... nd u charged me ... what rubbish u played careem.. what kinda services u always mention... u only chatge ur customers... u have the worst captains i have ever faced.. kindly correct its

Abdul Rehman
LRL...1357
Driving... Suzuki Baleno...
... when l booked a ride yesterday... and I got into the car... he misbehave... abused us...
He is such aterroble person... he asked ys to get off the car... asked me and my family to step down the car... without any reason...
This is the Holy month of Ramzan... and it was almost AFTAAR. time... but he didn. t listen to me and cancelled the ride... I was having small kids with me... although... but he was such a rude person... didnt listen me at all...
Such a SATAN... should not be the part of ur good srrvice... or must be taught to behave with families having small kids... We missed our Aftaar because of him...
Secondly asking us to get out the car on the road in front of the pubic is very disgracing...

Dear Sir,
I hope you all are doing well, as per the subject cited above, i have received the call from [protected] Lahore office of careem. (the screen shoot is attached.)

On that call i was congrats by your employ as winner of UMRAH Ticket from the customers who has maked rides till 17th may.

When it saw the announcement of Facebook page, my name was not shown in that, i think concern careem member have taken bribe or he is in some pressure and replaced my name.
i have contacted several time on that number and your fb page, but i have not received any satisfied response, Facebook concern said, its by mistake. it not professional nor the believable response.

its injustice and you have hurted my feelings.
its quite worst and unethical behave, i need justice by receiving the winning prize.

awaiting for your prompt good response.

Regards,
Waleed raza
[protected]
+92 [protected]

The captain with whom I just drove in by my account of maham rajpoot just made me mad.. The driver was flirting throughout the ride and used vulgar language, he was harrasing and he was clicking my pictures during the ride... Not only this, he also contacted me after the ride... You need to kick him out from the careem services as it's not safe to drive with such a pathetic man for a lady... As most of your careem users are females so I want you to kick him out of it right away otherwise I am going to take a serious action against him...

Dear Careem Team,

As I was enjoying best services from Careem for the last few months, I had several issues which was resolved in a very efficient and professional way.

This last experience I was disappointed from the way my compliant was treated.

To cut it short, I buy packages for my kids to go to school morning and afternoon. when I was checking the charges, I found out that in this trip, charges was deducted without using the package.

I simply contacted the company to complain, they asked me to send screen shots details...

At the end my case was not revolved and I didn't her from Careem except the confirmation of receiving my complain.

Regards

Rami

Dear Associates,
I am Nabeel Noman (Careem Bike Captain ID 1550894) my weekly guarantee 5160 pkr was showing in my portal and now i again check my portal then my guarantee having id [protected] was reversed due to fraud. I want to know that why my guarantee is reversed and share with me my fraud detail in Careem point of view. I have worked hard all day and company reverse my 100% guarantee. Check my Captain rating and Acceptance rate first.
Please find snap shots of guarantee issuing and reverse time and resolve my this issue on priority basis.

Nabeel Noman
Captain ID: 1550894
Cell: [protected]
EMail: Nabeel.[protected]@gmail.com

I have used careem ride at around 9a.m for my office, i have careem package and there was 127 rupees cash in my account which was off (use credit first ). After the ride careem charged me 600 rupees after package discount which is normally rupees 200-300 without package or discount. Careem also deduct my credit of 127 which was on off mode. I still have no detail of this ride in my history after passing 11 hours neither i received any recepit. I am a regular customer and this is totally unfair to charge me vaguely. I want careem to send me details of ride with receipt and pay back wrongly charged amount. Otherwise i dont trust careem next time and stop using it. I am sharing link for the ride that i shared with my family during the rids and its the only proof that i have. Please probe the issue with providing details of ride below. I hope careem will coordinate with me and dont let me disappointed.

Track my Careem ride!
Hey I booked a Careem! The Captain is Muhammad Anwar, driving a Grey Suzuki WagonR, LEE-4726, mobile number is +[protected]. Follow the link to track the ride http://careem.com/trackride/fqf4pm5g

I am Noor ul Arfeen, and my id is [protected]@gmail.com. i recently installed careem app in my cell phone and called for a ride in an emergency situation. I was at NICVD karachi and wanted to go to MBCHS karachi, i called for ride, but the captain said he cannot come and he transferred the request to another captain, the other captain also did the same, and it wasted much of our time, it was my compulsion to cancel the ride so that i can call for another ride, the moment i cancelled the ride, i was charged 150 RS as penalty for cancelling the ride. I want to ask, was it my fault? Why was i charged? Secondly, few days back, i called for another ride, and the captain did not come, after waiting for few mins, i simply turned off the careem app and went to my destination by myself. Today, when i needed a ride, i saw that, 302 rs was outstanding amount written for me in the app along with a warning that my id will be blocked next time. I simply want to ask that why have i been charged so much penalties when it has not been my fault ? I m seriously disappointed by the way charges have been imposed to me.. And i request to remove the imposed charges from my profile.
Regards Noor ul Arfeen
Email. [protected]@gmail.com
Contact: [protected]

I have package of 20 rides. On my ride driver told me that the ride is cancelled and after awhile I got notification of the same while I did not cancel my ride. It was deducted from my package though I did not do any cancellation. The driver received a call from a customer waiting for him 15 min and the driver told him the same thing that he canceled the ride too while the customer is not aware. The driver is cancelling as he may not know how to use the app properly. Please add back the ride to my package.

The driver took the original fare from me even though there was already some money in my wallet. He didn't take the deducted fare as there were money in my wallet as well. I want that amount of money back in my wallet as the driver took the total fare from me. If he took the total fare then there must be money in wallet but my wallet is also empty. I need this issue to be resolved as soon as possible.

I booked a ride on 6th May, its billimg summary is as follows:

Reference ID #[protected]
Thank you for using Careem on Mon, May 6.
Your ride fare was PKR 91.
Pickup
06:54 PM
Street Number 63 - Rawalpindi
Dropoff
07:48 PM
Morgah Road - Morgah Road - Morgah - Rawalpindi - Punjab
Your fare breakdown

Starting
76.00
Moving
80.03
Waiting (initial + in-journey)
170.10
Peak surcharge
32.61
Service fee
3.00
Tollgate
0.00
Subtotal
361.74
Credit
-271.00
Amount charged
PKR 91
Cash

Zahid Hussain Khan
GO Mini Silver Suzuki
Mehran NM

But i was charged Rs 650/- !
The captain showed bill of ride on his mobile ad Rs 650/-
But when we got bill through email then the captain/pilot was contacted and he oplogized that due to network error i was wrongly charged and he will rerurn the money but since then he is unreachable!

Complaints were also launched with Careem and they on the first day confessed that due to software problem i was wrongly charged and i was refunded Rs 113/- instead of Rs 559/-
Again complaints were done with Careem but now they say that captain is unreachable so they cannot refund or payback me

Shame on Careem and its captain

i booked cream last hour and the captain reached to the wrong location when i try to call him to inform my location, his contact number was unreachable...his mobile was switched off...isnt it a dirty trick to impose unjustified penalty on customers...after 15 min i had to cancel the ride because i couldnt even contact him...kindly take an action or pay me back the amount of penalty you imposed on my account... otherwise i will published it on social media.

screen shot of the captain is enclosed.

I took Creem Ride on 1st May, 2018. A person who was driving the creem cas as careem captain was nice in starting of ride. later on he begged us money but we refused. he in the end beg for 5 starts. I gave him 5 star rating in the car. Bill was of 425 and I have given him 1000 note. I said him to add remaining amount in my account. but he was so cunning and clever he said leave the car I have found an other ride. He said us Do noty worry I will add your ammount inyour account. but later on he just add 175 rupees only. He had to add 400 but he did not add that amount. Kindly do contact with that cheater captain and give me my money back in my account.
I am attaching a proof as well. Yasir Iqbal was not in the car, there was another person showing himself father of yasir Iqbal. He told his no is 03087888872 and name is mehmood.

Kinldy note down my complaint. My complaint is your captain did not add balance ammount in my account. He was a cunning man. He cheated us that time. Kindly return me my balance amount that is 400 rs.
Captaion name was Mehmood 03087888872

Its my humble request please clear my dues.

I had not entered and/or ridden the ride I had been charged for. The ride I had booked did not even reach my location (the location was correct last time I checked). Why am I being charged for a luxury I have not even used. Please look into this as I cannot use careen due to my outstanding payment fees which is 155 rupees (again, I don't know why I'm being charged).

I booked a ride with careem whose fares were not more then 300 at the time of booking but I got charged 900 and the ride details are still not appeared on my account ride was booked at 11 pm at 3 may 2019 and now after 12 hours there is no details of that ride in my history still waiting for that history I stoped using uber same issue happened with me when I was using uber. Now careem is doing the same with its pessengers I m sure people will launch complaints about it.
Name : chaudhary sb
Car number : LEA 9234
Driver mobile: 03154064099
I want this issue be resolved

I was creem a auto 2-05-2019 for mehran block to maraghzar road. I try to contact him and make call 5 to 6 time but he did not pick my call. On my creem status show he arrived.but i try to find him he was not showing there. i was waiting his call but he didn't. I call him again i want to ask him why he was not attending my he replyed very badly and rudely is you have buy a rikhsha for who are you to call me. Why i attend your call.why i get you call balabala...

This is very embarrassed i even not in the position to speak a single word after leaving fitting condition i cancel the ride.
Please dont make your customer embarrassed this have to become. I want to do the same thing that he does not do with anyone again.
His biodata is
Muhammad irfan
Orange auto rikhsha
LEU 6796
+923015862682

I booked a taxi from Gulberg palace hotel near waheed murad chock on 30th April at 7Pm but captain called me and asked me to cancel the taxi because he was on another ride. But I still got the cancelation charges Rs 108 without having a ride. I would like careem to clear the balance from my account because captain was not available. Farzana Hashmi.

Respected authority,

I booked a ride n driver said that he reached, I was unable to find him near me.
I called him, texted him even with your own voice box, the number was closed.
And after struggle of 15-20 minutes, I saw -161 as my credit. As if its my mistake... highly disappointing.

I booked ride from katcheri chowk.
The number of the driver is +923328554808
His info is as follows.
Hey I booked a Careem! The Captain is Sohail Ahmad, driving a Grey Suzuki Cervo NG, UC-085, mobile number is +923328554808. Follow the link to track the ride http://careem.com/trackride/substrate

I hope you will find a way out.
For more queries you can contact me [protected]@gmail.com