Caribbean Airlines
Reviews and Complaints

I came on a repatriation flight from Trinidad to jamaica on july 31, 2020 and when I arrived at Kingston air port one of my check in baggage was missing. I made a claim and on my way home I got a call to say that a passenger mistakenly took my luggage and they took it back to the airport. I am living many miles from the airport and it will cost me a lot to go there to collect it so I asked the customs worker if it could be courier to me and he says no because it is not their fault. And he says also that the passenger will not pay for my expense to come back for it neither. Imagine I paid so much money to come on the repatriation flight and then I am told I have to see my way through with all the expense to get back my stuff to me when I am not the one who is at fault. Is it so easy a passenger can snatch another persons luggage and security or the workers don't know? U guys should protect my goods and now I have to go borrow money to charter a car to go for my goods. It's unfair. I might have to use u guys enuh

On 8th April 2020, I canceled my flight re ETKT 106 [protected] for Geoffrey Simmons to Kingston Jamaica, and requested a refund due to circumstances of covid resulting in the closure of borders. Your response stated that I would be refunded within 15 to 21 working days however it has been exactly 3 months to date, and my credit card has not been refunded. I have been rather tolerant however I need to have an updated timeline in which I can expect my refund. The payment was made using Visa Card #[protected] in name of Geoffrey Simmons.

I anticipate your urgent feedback
Geoffrey Simmons

I have been waiting on this refund from March of this year. It is basically now July. This is way too long for one refund process. I am just about tired if calling and emailing and not getting the help I need. I wish to just collect my refund and be on my way because if I don't contact the airline they don't follow up with me about the delay with an apology. What is the reason for this delay? I was told that it would take 21 days but 3 months later Here I am still waiting and writing a complaint at 11:07pm for a refund that was requested early march.

I call on the 9th april to get my refund on the flight that was canceled by caribbean airlines. I was told my refunds would return to my acount 15 to 21 days. Its almosy 2 months and no refund. This is way too long. I would like an undate as to when my refund will be back in my account. I can accept a month but 2 months is very long. Will be waiting on answers.

Arrived in Trinidad on 11th March 2020 for my sister funeral. I made a request for my refund on April 30th to Ms Cherisse Edward. I received an email today 15th May 2020 wherein she state that my claim was denied because it exceeded a 60 day clause.
The attached copy of my ticket clearly shows my return date and the date of the submission of my request was within the required time frame.

I have copied for you revirw may response to Ms Edward it is as follows

Good Evening Cherisse
I refer to your email received on May 16th regarding the denial of the request made for the departure tax on a ticket I attached to you in an email sent to you office on April 30th 2020.
My claim was made within this supposed 60 days time frame. I returned to Trinidad on March 11th 2020 to attend my sister funeral. According to my calculation the March 11th to April 3oth is 40 days and therefore my claim should not have been refused.
You have only responded to this claim today May 16th 2020 and this i guess is due to the present lockdown in the country at this time
My greater concern though is how legal is it for CAL to refuse to refund a retiree this particular tax refund. By law we are not suppose to pay departure yet
this airline continues to insist we pay the tax up front How legal is this i do not know but see this as a serious infringement on my right to travel tax free (departure)
This tax exemption clause is clear and may I state that there is no conditional clause for receiving this tax relief. I therefore view your 60 days condition as strangely absurd.
Please review the document I sent you and have my refund prepared.
It time that this departure tax to be excluded from senior citizens tickets and that CAL should also cleary define the seniors refund on its website so that seniors can be fully aware enjoy this tax break easily.

I thank you for your kind assistance and look forward to a speedy resolution of my complaint.
i would really appreciate having my refund prepared in the usual manner.
REGARDS
MARVA LEWIS
my contact numbers
[protected]

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I traveled on BW525 on the 03-17-2020 .Mysuit case was mishandled and at the bottom of my suitcase its broken. My suit case is orange!

I did have a confirmation number which was given to me at my report in trinidad airport baggage claim. Picture is shown at the bottom!

For my wife's bday we were supposed to be boarding a flight at 11:50pm. There were no delays as we checked the flight before leaving. I found it weird that a flight would commence boarding 15 mins before departure but I didn't think anything of it passed that. It is 1am and they still havent started boarding ! Your airline sucks !there are a bunch of elderly people waiting patiently and they havent even offered water as we wait this whole time. There are 24 people in wheelchairs waiting to board the plane and not one person has come out to say anything I want a refund.

My name is Robert D.

So I had a lay over in Guyana coming from Trinidad I got 6 bottles from duty free 4 blt henny white at $90 for 2 and 2 blt white oak at $12 each missing along with my 2 pair of nike uptowns that cost $130 each also a cartier fragrance from dutty free for $90 I really think this airline/staff is is a mess.
I would like for someone to get back to me on this as soon as possible please.
I'm calling all the numbers and can't get to speak to someone.

flight info BW601 Trinidad to Guyana 610am to 720am. Wednesday feb 26th
from Guyana 23:45 to 4:45am NewYork flight BW726 paid for one suite case check-in $34.
please reach me at [protected] or [protected]@yahoo.com

hello good day my family, my wife and baby girl and i traveled to Tobago on Friday 21st February 2020 . Our flight was at 4.25 pm as a habit we arrived early, when we went to check in we were told our flight was canceled and we did not even received and notification from them about that and had 2 options a flight at 3.15 pm with 3 sets remaining and the other at 5.25 pm. as I had my baby with us we took the 3.15pm flight . when we boarded our sets were 2a, 2b, 2c, there were other passengers in those sets so i went to the air-hostess and she told me we can set were ever we got a place. we ended up only getting 2 sets . the air-hostess notice that we paid for 3 sets and only got 2 sets and told us call the airline and we will be refunded . so yesterday Wednesday 26th February 2020 i called and they told me they can't do anything about that. I am very disappointed with in which this matter was handled with so little regard to Caribbean airlines customers and to be told we will not be refunded our money . if you don't have any regard for your customer then how do you expect to be a world class provider. good customer service goes a long way. and also communicating to your customers about flight changes should also be a priority of yours . families with small children and babies can not be felt out in the cold like that . with little ones to care for information on flights must be current and updated and sent to all passages so that they can make an informed decision.

Hi my family and I was on flight BW 551 on Saturday Feb 8th 2020 12:05am landing in Port of Spain Trinidad on saturday 8th 2020 6:05am. while on aircraft mid way we all started feeling abit nauseous so we ask the air hostess for water . Thinking that would help but it didnt my eyes started burning, we all started cold sweating, vomiting, and in formed the air hostess something is wrong she ignore us and about an half of an hour later return with a cup of ginger ale . All three of us was vomiting . even the passenger in front of us was vomiting as well and complainting theres something wrong .
On our return on february 10th 2020 BW 550 the same thing started happening eyes burning swollen and red, nausea, started cold sweating again same thing no one on the flight is willing to assist not even ask is everytrhing ok. This is unacceptable, this was our worst flight ever.

passengers are: Samantha wolff, parbatie roberts, leelawatie boodram.
contact number : [protected] .

Caribbean Airlines BW600 from POS to YYZ. Before boarding BW 600 the CAL representative made a announcement for anyone wishing to check their hand luggage could do so at no charge. My sister, cousin and I took up on the offer. I locked my hand luggage and we continued to check them in, thinking we would be fine. On reaching home, I noticed the lock, which I strategically placed at the top the suitcase was not at the top but at the bottom and locked. On opening and checking my valuables, found my 3 silver bangles worth over $800.00 CDN was missing. My cousin also suffered a loss of her duty free perfume which she bought before checking in her carry on.
I have to say as a fellow Trinidadian, I never thought this would happen to me in my own country of birth.
Those silver bangles were heirlooms which I thought were safe. Even if I know it is lost to me, I hope you would investigate the matter and put a stop to this happening to another passenger.
My booking reference is VEGCRY.

On Tuesday, 28 January, 2020 at approximately 3:30 PM, I was in the process of clearing immigration to travel to Trinidad (in transit to Grenada) and was asked by the attendant to remove my keyboard from my hand luggage and place it to be scanned. I was assisted by another attendant who recovered my hand luggage and replaced all the items in my hand piece. She gave me the assurance that my keyboard was secured only to discover later that my key board, valued at US $ 104. 00 was missing and I need it urgently to work with my tablet. Please assist me in recovering it or be compensated. Thank you very much for your assistance.

To whom it may Concern
Dear Sir's,
I Erica Jackman and my husband Melvyn Chavkin are frequent Business Class travelers with Caribbean Airlines and we are very disappointed about the service we received from our past two flights.
We traveled from JFK to POS on BW551, October 18th 2019. We checked in three hours prior and processed to lounge to relax until boarding, which was scheduled for 11.30 pm., after sitting there watching the clock and eleven- thirty came and went and no announcements were made, we proceeded to the desk to inquire about the flight, if it was delayed, only to be told, they didn't know, they didn't get any information about the situation yet! As soon as they got word they'll let us know.
At 12.30 am the gentleman came to us and said he found out that the plane was rerouted to Philadelphia . We asked what was the reason and we were told it was because of the weather. We perfectly understood that safety is top priority and we are very happy about that but communication is just as important, it is the key to success and we felt we were treated unfairly. We had to be going back and forth to the desk for information, it is very uncomfortable sitting and waiting for eight hours (8hrs), the flight eventually left at 5.00am. We got to POS after 9.00 am by which time our transport left and we had to take an airport taxi to the hotel.
One of my pieces was also damaged in the chios.
On our return flight from POS to JFK we also had a problem. We returned on November 25th BW550 which was scheduled to depart at 5.30 pm, we checked in at 2.30pm and proceeded to the lounge, boarding was supposed to be at 4.30pm, needless to say that didn't happen, again we had to go to the desk to inquire, only to find out that the aircraft was still in St. Lucia. We have a local phone but Caribbean Airlines didn't find the need to contact us. This flight departed around 8.00pm . Again we were stuck waiting for an extra few hours. Let me say, " It is not healthy to sit for a long period of time " . Especially senior citizens or people with health issues. On December 26th 2019, we had a sudden death in Trinidad, we booked a flight to travel on January 2nd 2020 BW551 again there problems! One with the agent, whose name is Akili! He was very rude and disrespectful to us and when we asked to speak to a supervisor so we can explain our situation, he went on to say that a supervisor cannot make a flight for us, when we insisted on speaking to the supervisor he said he'll have them call us back, we told him we would hold on until we spoke to one, he placed us on hold for forty-five minutes and then hang up. We called back from another mother and the said Akili answered the phone, when my husband asked to speak to the supervisor he asked what was the problem, he told him he couldn't help and he needed to speak to someone in authority, I got on the phone and told him he had me on hold for 45mins already, he said hold on and never came back. We called again and eventually got some in charged . We were going through a tough time and to be treated like that was very wrong and in poor taste. The next is after going through that and we finally confirmed our booking we tried to preorder our meals, there was nothing for me to eat! The options were not good! Everything was meat and one vegetarian meal which I was allergic to. I am not a vegetarian, I eat some fish, but you'll really should to take into consideration that some people have food allergies. We feel we should be compensated for all the trauma, stress, disrespect and poor customer service that we encountered.
Looking forward to a timely response to this matter.
Disappointed Customers,
Melvyn Chavkin and Erica Jackman

So i bought my ticket on flyfar my day to travel was December the 30 but I Missed my flight for some reason I got the time mixup with the time. Anyhow this lady at the airport try to check me in so she was the one who told me that I miss my flight, so she told me that I would have to pay a little charge and she send me to a next desk any how when I got the I explain to her and she told me that I have to buy over the entire ticket and if I keep the same date to return it would be more and she literally insist it was my first time going home from i been in the states so I was just excited and wanna go see my family, I pay almost 700 for the ticket to go and come, which that was just too much for me but I was just crazy to go home . After speaking to one of Caribbean crew she told me I didn't have to buy over a ticket so I should try to contact the airline

On December 31st I went to Jfk for flight 521 to Port of Spain on reaching the counter I handed my Passport to attendant asking for a window seat, I was told there's no more window seats I was assigned to 5B

I took my assigned seat and started a conversation with the 2 woman on each side of me I was telling them how much I hate sitting in the middle or end on flights the lady by the window told me her cousin is sitting in Aisle 9 by the window she'll asked him if he wants to change seats with me, of which he obliged

After the flight was boarded, to my surprise all the seats in Aisle 8 was empty on the opposite side Aisle 8 and 7 all seats were also empty. I been traveling With Caribbean Airlines for many many years I have never been treated so badly
Ann Chacon
991 President Street
Apt 2J
Brooklyn New York 11225
[protected]@gmail.com

Good day, I recently traveled from Trinidad and tobago (POS) to Florida (FLL) on your BW480 (MEUEP9) confirmation flight. Upon checking in, it came to our attention that my name was incorrect. I did not have my surname in my booking information and instead had my middle name processed as it, this was an error of the agency I booked my ticket through. However, the lady that checked me in said that it was okay and did not see the need to rectify the problem and accepted it even though the name on my passport did not correspond with the booking information. Which lead me to question what are the security procedures of Caribbean Airlines. How come was I able to leave my country so easily with the wrong name on my ticket? When I arrived in Florida, the problem was spotted in immigration and I experienced some issues which took a while to rectify but thankfully they was able to solve that and i was able enter the country after being questioned. I would have liked to not experience this issue at all.

I was not given this luxury of the benefit of the doubt on my return flight with another airline company who made sure I rectified my name before checking in, after spending hours in the airport which were one and a half hours away i stayed until after one in the morning the night before my flight which were at 7:30am. This situation could've been avoided before i left Trinidad. So again, i am questioning the security procedures of Caribbean Airlines. Is not having your name on your passport correspond with your name on your ticket not a problem? Doesn't this make it for anyone to easily commit fraud?

I am very interested in knowing because I believe in doing things properly, even if it was an error of the travel agency, allowing me to go on board with a wrong name should not have happened. This lack of professionalism and attentiveness led me to face more issues and I certainly was not satisfied with my experience traveling with Caribbean Airlines. I hope something is done for this tiring and stressful experience.

I hope for a respectable response. Thank you

Contact information:
E-mail: joshua.[protected]@hotmail.com

Flying Caribbean airlines was the worst mistake of my life. We planed this vacation over a year and a half ago. The wrong airport was accidentally booked with Caribbean airlines- I called to change it- Airline said non changeable and non nonrefundable for all 4 tickets. I had to eat the cost of each ticket and rebook. Once Vacation times rolls around- My luggage never made it to St. Vincent. There was a total of 4 of us traveling- My luggage was the only one to not make it to the island and it is still LOST. The trip was a month ago. I have filed claims- no response. Every person I speak to at the airport for Caribbean airlines transfers me to someone else. I have been hung up on. I am sick to my stomach of loosing my luggage and clearly Caribbean airlines does not care. On our way home- our flight was delayed so long we missed out lay over in port of Spain- Had to stay there for 11 hours which then caused us to miss our flight in JFK. ABSOLUTE DISASTER. DO NOT FLY WITH CARIBBEAN AIRLINES. we travel to extravagant places twice a year and I will never use this airline again. I want to find my luggage. Not having any luggage for the entire trip was terrible- they could at least show some compassion

Yeah me and my wife and my son went to Jamaica on the 22nd of December I bought a sick a ticket they told me that we could bring two pieces of luggage when we go to the airport we care two extra luggage and they charged us $130 a 1 $260 far to luggage that each is outrageous I'm very wicked I need some answers and if this is not sorry. I promise I would never go back on your plane anymore again cause that is very wicked how people could have a heart to charge us $260 for two extra luggage that's not fear

On 14th december 2019, I arrived in guyana at 7:30 am on a straight flight from america. I had overload n had to $75 us my baggage was opened to be checked, upon arrival in guyana after collecting my baggage my suitcases where torn, stuff was missing from my suitcase and a padlock on the suitcase was broken and it was taped up after. I have evidence. I would like compensation for all of my items stolen and my suitcases replaced. This is a list of stuff that was missing: tablet$1000 us. Iphone $800 us. Bags for gifts for friends, $500 us, clothes and goodies $800 us. Booths and clothes for kids$450us. Blood pressure machine$200 us

My relative travelled for the first time from Port of Spain to JFK. She purchased a new suitcase for her trip and when it arrived at JFK, the retractable handle was broken and it is not expanding. The claim form and all relevant documents were submitied online and a response was sent saying a refund would be posted within 21 days. She never received any payment. The last response was received on the 5th November. It's been more than 21 days and we have sent numerous emails to customer service and never received a reply. I have tried calling the airline only get transferred to different departments for each one to say they are unable to help and I have to sent an email to follow up.