Carl's Jr.
Reviews and Complaints

On October 5th I went thru drive thru and there was no lights on except open sign. The drive thru curb lane is too long when you go to make a right turn u go o we curb or u will hit an oncoming car. Maria the manager says it's not their fault. Yet the curb has been painted bright yellow. And outside lights have been added and are on all day. This is the worst experience when I went back I witnessed several cars hitting the car during daylight time. Management disclosed to me that the curb is problem and not been taking care of by higher up.

Was given the wrong order with no receipt, in turn over charged, and when I called asking to resolve the issue the supervisor was rude. Other manager tried to help & said to come back for receipt & refund & overcharged items, but when I showed back up with food, no receipt & lies. I over paid, was lied to and had raw chicken! Almost $30 over pd!

Took me 25 min to get my burger because workers were standing around talking to eachother & on cells instead of taking & fixing orders! The lead asked them several times to take my order & as well as the man behind me also. They ignored him standing there forever too & was told multiple times to take our orders. A young black boy came, clocked in & made my stuff. Idk how long it would've taken had he not showed up.

My complaint is 2 hours ago someone at Carl's Jr used my credit card the Carl's jr. On Panama is the only one I go to have not been out of my house today and my card is in my possession there will be an investigation on this matter so who ever use my card be aware you are going to be investigated thank you Angela

We tried the new "Sourdough Star" hamburger. When we got it, it looked nothing like the commercial. It had no 1000 island, very little mayo, wilted lettuce and soggy bread, it was dry and flavorless. We were totally disappointed, as it was completely different than what we saw on TV

What a waste of money and calories.

Anne Hicks
[protected]@gmail.com

Hello. I went to a Carl's Jr. location on July 22nd around 3:30pm and I am realizing that I got charged twice. I do not have the receipt but I can show my bank statement. The total was $40.01. This is about the second time that this happens to me. The first charge was about $11 so I was not too worried about it. But this time I got charged 2 times for $40.01 both charges.

164 the Vancouver WA is the worst Carl's junior ever. Inside is still closed and your not hiring. Wthell. They messed up my order for the last time. Customer service sucks. They can't even put Carl sauce in bag. They forgot. I will go elsewhere. They burgers look like crap. No love. Is it really hard to make a burger. Hell no it's not. I don't wanna hear your china virus complaints either. I had and have challenges at my job. You do them or your fired

On 6-25-21, i visited a Carl's Jr #1100812, at 11:38 am . Purchased a Famous chbgr, once i got home to eat my burger, i noticed a real funky smell from the burger . Stunk so bad, i couldn't eat it . I called the store to speak to a Manager, and was told that no Manager was there . I stated my concerns about the burger and was not offered a remedy . I wasted $5.46 on a funky burger . It's not fair . I filed a complaint the same day, to this day, i've never got an email, expressing an apology or replacement of my money, or a better replacement burger . It appears to me that, you don't care about customer complaints .

My whole meal tasted like fish. Judging by the grizzle on the food I imagine they used very old oil. Apperantly capitalizing on inflationary standards, even though I spent $25 worth on food, I threw it away as it didn't even really resemble food. I feel ashamed that I ever went there. Really, Carl's Jr. is just a blight on the entire industry.

On 2/11/2021 at approximately 1:25 pm I went into the restaurant & the manager Daniel took my order, rang me up, took my money & did not give me a receipt for my purchase. When I got home I found the chocolate cake and the zucchini I order & paid for were not given to me! I don't know why I even bother with your company/restaurant as there was only one other gentleman ordering so it was not busy! I called the restaurant and asked for Daniel & was told her was not in the restaurant and the person who answered the phone a female wouldn't give me her name so I left a message with her asking for Daniel to call me regarding this issue! I never received a call back from Daniel! I called again on 2/13/2021 at 5:40, 5:41, 5:41, 5:43, 5:44 & this time a female picked up the phone and talked to who ever & while I was saying hello she continued to hang up on me! The last time I called I screamed HELLO and she finally recognized a person was on the phone! This was Sandra and when I asked for Daniel she told me he was not in the restaurant and before I could ask to leave a message for him Sandra started to talk to another who ever instead of talking to me! I am sick at the level of incompetence you seem to hire! This was at 28022 Scott Road, Murritta, CA. [protected] at this point in time I am going to put this out in all & every social media site and name names and the address of this restaurant and boycott this location! Also, I'm asking for Carl's Jr as a company to be boycotted because I am over being ripped off by you! Your customer service is a joke stealing from a senior citizen! This number is a joke [protected] this just takes you in circles your prompts don't work guess it's because you don't want to speak to pissed off customer NED lyerly! Also, I'm going to file a complaint with the ca BBB!
My number is [protected] because you don't ask because you don't want to deal with your pissed off customers! My name because you don't ask is Antoinette!
No pictures unless you want me to pay more money to uber over and take pictures of your employees who steal from senior citizens I will!