Carl's Jr.
Reviews and Complaints

I believe it was around 3 or 4 in the morning after being at the hospital all night do to my sister being raped on Nov. 21 2019. We had decided to pick up Carl's jr we had a car in front of us and one behind us. So we pulled up to order and this guy yelled WE ARE CLOSED for know reason at all. Was he being completely rude. Which I thought was strange because it said 24 hours. But, with his attituded we then processed to leave the drive thru. As that wasn't rude enough the car that had been in front of us had gotten food. So I was managing to overlook that as will. But after getting his food the front car processed to stay at the window blocking us in why they had a conversation holding us up and normally it wouldn't bother me but they didn't plan on moving there car out of the way so we can leave. So my friend got out of the car and approached the window. Upon arriving at the window the car in front of us pulled out almost running my friends foot over. At this point the man working the window had locked up the drive thru window a hid in the back of Carl's jr. I am shocked of this type of behavior and cant believe the type of people working drive thrus. This is the Carl's jr on Occidental rd santa rosa ca. I all so have some of this on video. I will add video asap

I'm confused why a plant based burger is as expensive or more expensive than a beef based burger.
When I heard about these beef replacements I assumed (I know) they would be less expensive than beef burgers. Then I went to a Carl's jr and checked the prices and was surprised and mad at what I saw. I left without purchasing anything and will probably not go back.
Please make prices more reasonable (lower) and you will then get my business.
Paul.

I made a late night stop for dinner and went through the drive through. When I got home and began eating my hamburger I noticed that the bacon was not fully cooked so I removed it from my burger then as I was eating my zucchini chips I found one which someone had taken a bite and put in my order. There is no question if it had a bite taken out of it as the bite was a perfect bite shape with a crisp deep fried crust on the outside and fresh zucchini showing where the bite was taken. I don't usually complain but if someone working in the restaurant did this as a joke then they need to be talked to and as far as the undercooked bacon, someone needs to slow down and prepare the food better before someone gets sick from undercooked pork. Thank you for checking into this issue.

Tony Freitas
[protected]
Tony.[protected]@efca.org

On September 7, 2019, my son took several family members to the carl's jr restaurant in cheney, washingon and paid for everyone's meals, almost $76.00! Yes, it was that much. We had all just finished moving my granddaughter to her apartment for college, we were all tired and very hungry.
Slow filling of order. When food/drink arrived, several errors were discovered. 3 times my son was back to the counter to correct the order and was polite. Large special fries ordered, small regular fries received. One order of regular fries, not received. Shake was ordered, it was not received. 2 double meat cheese burgers were ordered. Both burgers received were single burgers. An order of donuts ordered, but was not received! There were more errors but my son was mad and stopped going up to the counter. I told a waitperson about the errors. He said they were 'short staffed' suggested we go to the counter. Told him my son did...3 times. Waitperson walked off. I wanted to go to the counter, my son stopped me.
I told my son to fill out a survey, that was the only way to express non satisfaction.
I offered to do it and needed the receipt. He kept the receipt, said he would fill out a survey, but I do not think he will, so I am writing you.
Such a shame and these workers are wanting $15.00 per hour wage?
Thank you for allowing me to share my experience.

I had not been to a carls jr for six years. because on that occasion i ordered a hawaiian burger, got home and wow no burger inside the bun! went back, the manager said you should expect these things while we are training people! are you kidding me! today after my six year absence, i decided to get lunch thru the drive up. i ordered a guacamole bacon cheese burger. got to my office and wow its chicken tenders! i go back...again! the lady doesn't apologize or nothing! i will never ever return to a carls jr anywhere!

Saturday August 3, 2019 I went through the Carl's Jr. drive through in Hayward California, sometime after 11:30 am. I had a coupon for a free small fries and coke with a purchase of a beyound burger. After eating about 1/3 of the beyound burger my upper lip started to swell. Then my throat and gums began to get scratchy. I am allergic to peanuts, cashews, mildly to peas and other legumes. I took 50 mg of benadryl and waited. I have insurance but the er is out of my budget. The benadryl seemed to work. About 4 hours later my face and neck began to feel like it was on fire. My face turned dark red as if I had a horrible sun burn. My arms began to welt up and burn. My entire face, ears and both lips began to swell. My tongue started to tingle. I was scare and took another 100 mg of benadryl and I was taken to the emergancy room. I stayed for a few hours. I was given an iv with benadryl and other meds to make sure it would stop the symptoms for the next 24 hours. The er doctor said the pea protein was concentrated and reactions could occur several times with in a 24 hour period. I have never had an reaction to peanuts occur more than once from digesting peanuts by accident or by peanut oil in the air. Carl's Jr needs to tell all their customers about the ingredients to their beyound burger. It is alittle hard to find 3 articles on what the beyound burger is made of. Basically peas are not on the list of allergies that must be told to the public. There are going to be a lot deaths from this burger if the public is not informed. It would be great if Carl's Jr pays from my er stay. My HMO is mailing my bill in the next few weeks.