Carl's Jr.
Reviews and Complaints

8/3/22 12:47:46PM

2 signs outside store "Super Star Special $6.99" Price has been going up almost weekly, but when I ordered was charged $7.39. I complained but was not offered a refund for the excess charge (40c plus tax). Annoying!

This restaurant is usually my favorite burger place. Use to be good food with value for your buck. We senior citizens usually split a meal. That couldn't happen today.

Today I try your crispy chicken sandwich. I was so disappointed; I took pics just to show you.

The piece of chicken was small... so small that it did not fit the bun.

It certainly was NOT worth $12.48. It was a sorry sight. You might want to stick to burgers.

Sorry to say, I will not frequent Carls Jr again.

Regards

Elisher Taylor

[protected]@aol.com

What you sell does not look the one ones in your advertising.

The ones in ads show chicken overflowing the buns.

The ones you sell DO NOT have that much chicken, are bland & dry.

Seems Carl's wanted to sell chicken sandwiches & threw 2 chicken straips on a hamburger bun with a little pickle & mayonnaise. Very uncreative. Try Popeyes, Chick-fil-A. Or even burger king

For a premium burger joint. You really dropped the ball on this sandwich.

On 7/3/2022 the manager at the Carl;s Jr. at 7033 Plaza Center Dr. in West Jordan, Utah refused to give me the discount she said I could have, even when I provided the handwritten (and signed) discount for $4.00. She said the Star burgers for $1.99 were a special and that they did not provide the special even though I was able to get the special at the initial purchase several days pervious. She said all Carl Jrs do not participate in the special Star burger offering, whereby she would not honor her receipt that was given for this purpose...

Though I could have had the $1.99 burgers on the initial date of purchase, since this is what I wanted but was given the Super star instead for a larger cost, the manager at the time offered to provide for the cost of the two $1.99 bugers to be purchased at a later date. She is a bold faced liar.

I was going to cancel the initial order which provided the wrong burgers but she said she would provide a means for me to purchase the lower cost burgers at a future date. She did not honor her own signature.

17450 AVALON BLVD CARSON, CA 90746

2nd time filing a complaint with this location. I returned to this location after 6 months for my order to be wrong again. I ordered the Hand breaded chicken combo add onions and extra mayo. I didn't receive lettuce and tomato nor onion and extra mayo.. I received extra mayo on the side with no utensils to add the mayo. The Manager was rude talking over me with nice nasty verbiage. What is wrong with this location?

226 Broadway in Boise ID

I was disappointed you were out of ice cream, I asked when you would have...staff said they didn't know as they have been without manager 3 months and no one can order?

Poor Recruitment in my opinion and no back up plan when no manager...

7:30 p.m. on Sunday June 19th 2022

I went to drive thru window today at lunch and ordered guacamole buger meal and 6 poppers. When i got back to work i started to eat my burger and after a couple of bites I realized my burger was raw. I could not eat it $22.00 down the drain. Brown on the outside but red and mushy on the inside. Now my stomach is upset thinking of raw meat. This was at the 1st St and Shaw location in Fresno ca

June 1, 2022 @11:45am

went to Carl's Jr in Oakhurst California. I order a combo and asked to substitute the fries for onion rings. After completing the rest of my order they gave me my food. I checked it and the the young man where are my onion rings. He said you didn't order any onion rings he then ignored me and said do you want to order or what. I said can I see a manager and she took forever to come to the window and was rude and then said its a 50 cent upgrade. I asked I ordered my onion rings where are they. once again I was ignored and asked for the number to call corporate. she came back with an internet address. I spent $58.00 there and that's how I was treated very rudely. I also order a hamburger for my service dog and he wouldn't even eat it.

Went to the location in Bakersfield off of Calloway rd amd Brimhall rd. Went through the drive through and ordered 2 meals and some jalapeño poppers. After getting home I realized the jalapeño poppers were not in the bag, so I drove back to there and explained the situation to the girl who gave me the bag when I was there the first time and the manager, who said her name was Myra. They agreed to make poppers for me but the girl had attitude and continued to tell another coworker that she put them in my bag the 1st time. Asked for money back instead and myra refused stating she never heard her staff member say anything. I just thew away all food. Never going back there

5/26/22 7:45pm the rudest Carl’s Jr. worker we’ve ever encountered. She was rude to me and my kids, had a very hostile air about her, did not give us our drinks, and when food was extremely rude in giving us the drinks. When I told her we did not get our bottled milk with kids meal, she rolled her eyes, sighed loudly and slammed the milk in front of my kid, instead of apologizing for the mistake, Possibly racist. She’s whitewater and we’re Asians. She kept saying, “Ok! Just a minute! I’m by myself ok!” And made up some three coupon rule that you can’t use more than three valid coupons. Please deal with this terrible employee that had zero customer service attitude.

My local Carl’s Jr. changed the bun on the Santa Fe chicken sandwich from the wheat bun to a white bun of some sort. They said they do not have wheat buns anymore. I just wanted to let you know the change is a huge disappointment. Not having a wheat bun is a poor choice for customer attraction. I only eat wheat buns, but tried the new version anyway and it was terrible. The Santa Fe chicken sandwich was the best thing on the menu and among the healthier choices if you substitute the American cheese. Now there isn’t anything on the menu I can order and unfortunately won’t have a reason to eat at Carl’s Jr. I hope you reconsider removing wheat buns as an option.

I feel is racism yes it was 7 o'clock and the door is supposed to be open at Carl's Jr. cause I come here a lot but I notice it was a mask and some gentleman in there no telling what they were doing in there because why is the door lock is there now is no work being done at all no work at all so why is your man's in there they don't have the doors locked instead of being open like always unless it's a black thing OK and I don't appreciate it OK at all because I know the door do open here at 6 o'clock 7 o'clock is still lock know something right with that picture OK I'd greatly appreciate it that you check into this because it's very unfair and if you guys don't do nothing about it I will go to a lot higher steps to get to my point and get to my view thank you

your san diego locations have raised their prices at least 40% it seems...if you are going to charge this much then perhaps you should add quality to the food items...my fries today were terrible ~~ they were cold and greasy AND not worth the money...i am a senior and i paid over 50% more...its time for me to quit Carls Jr and drive to In & Out where the prices are pretty much the same after your outrageous price hikes!...

The manager and staff are very rude.The were not able to give me a receipt.Is in not a policy that a receipt be provided upon demand.The store number is 1100273

At 11:45 pm employee Rodney took my order upon getting home I discovered I was missing the other sandwich and the french fries were nasty. I attempted to call the store located at Desert Inn and Maryland Pkwy Las Vegas NV several times with no answer. The times are hard enough not to pay $36.59 for a meal and not receive it is not a way to conduct business.

Store- 444 University Parkway, San Bernardino, Ca 92407

Manager on duty- Elizabeth

Made my order and once I paid they immediately asked my to pull to the front. When so asked “how long is the order going take?” Eric rolled his eyes and replied one minute. I stated, “than I’ll stay”. I received my burger and onion rings and requested ranch. Eric replied He couldn’t give anymore sauce. When I told him I didn’t not receive ranch he rolled his eyes again and handed the ranch over. At that point, the transaction was so uncomfortable, I requested his supervisor. Elizabeth, the supervisor, came to the window but she stared at me blank as I told her about her very rude employee. I couldn’t be sure if she was also being unconcerned, or if she didn’t understand me. I have no accent and I am very articulate, so that surly confused me. She than replied we try to conserve our sauce. She completely dismissed his actions. When I opened my bag, the burger was thrown together, they added a lot of onions (I requested no onions), and they never gave me my drink. I am beyond surprised that a group of people are not able to even provide decent service. I will not be supporting this store again.

I have experienced an ultimate unsatisfactory and most threatening customer service at one of your locations 5315 Rosecrans Ave Hawthorne, CA 90250. When arriving at location I had ordered a fish sandwich (due to the rep not being able to hear on the speaker) after charging my order through Apple Pay and handing my drink for $11.72. Rep then prepared order as I waited for approx 3 minutes at window (Timer in window is visible to know)

Rep came to window and apologized for not having any fish. I then mentioned to Rep I would like a refund back to the card I had provided. Rep then used her cell phone to manage a refund (guessing to talk to manager at the time) As 4 min went by and cars pulled in behind me, I felt like she was struggling (felt bad) and mentioned to her that she can just give me cash if its difficult to place back on the CC that I have provided.

2 min later she then reasoned and given back $10.23 in cash. I asked her in question “my total was $11.72, where is the other amount.” She then mentioned that she charged for drink. In response I said “there wasn’t an option to give back the drink” and “can I give you the drink back, I really need the full amount” (Knowingly I can use money at another location to complete my order) rep then responded repeatedly “I can’t do that” to every question or suggestion. I asked for a manager. Rep then slammed the glass shut, as the glass was not shut all the way and bounced back she then rolled her eyes and I caught her saying “Black [censored]”

3 min went by (Looking at time through window in kitchen). She comes back and says “my manager informed to call the police.” I then replied “okay” At this point in time for many African Americans this is a threat. 4 Min goes by as I sit in drive through another Rep comes through front door towards window and ask “What seems to be the issue” I then explain to Rep about what has happened and he through out “The police”” in a more threatening way. I then replied “She mentioned she was calling the police already and okay” I was then frightened but at the same time I knew this is not the customer service no one should receive.

Hawthorne Police Department then arrived as I watched them talking to staff at entrance first they then proceeded to my window calmly (As most do not encounter police involvements as I have tonight) Police then complimented my pet and proceeded to ask me what has happened. Repeated the incident again calmly but shaken by everything with words. I then asked the officer to get Carls Jr corp number and obeyed by moving to a parking space as they promised they would get information. Waited.. I then was given a paper with a phone number on it and Officer made sure I had a case I.D. in case I speak to corporate. (Case ID number:.830 Officer:Cunningham)

After given information. I wanted to see if the number that was provided for Corp worked [protected]) was a fake number. As I hope this email falls in the right hands.

Receipt Information; Store #1100599

Order 211501

Cashier Rafael

4/26/2022 9:15:22 PM