Carnival Cruise Lines
Reviews and Complaints

We understand that there was a small hurricane that came through Florida the day before we were supposed to board the ship, but we also feel that we were not fully informed on how to proceed with whether or not to cancel. We were already on our flights to Florida when were told that it was going to go from a 4 day to a 3 day and going to Freeport only. Cruising from 11/11/22 - 11/14/22. We figured everything else would be staying the same. HOWEVER, that was not the case. We waited 2 days at the hotel and kept receiving messages that we would receive information on when to board, but did not receive information until Friday at 11:30am to arrive and proceed between 3pm and 5pm for embarkment (all guest SHOULD be boarded by 5:30pm) That was not that case. We had to wait on many people to arrive on board. Leaving late departing Friday evening

HAD we been informed that there would be no food/buffets AT ALL during the day, except burgers and pizza( we were looking for the big buffet full of food that is always advertised and it was not open); and that the alcohol would not be served after midnight(and we all bought the cheers packages); Had we known that we would have ONLY spent 6 hours at FREEPORT on Saturday (we would have definitely cancelled). We could have spent more time in Freeport, since the next day was all at sea and then we sat in the ocean for hours once we got towards Florida. We did not have enough time to book an excursion or get a cab to the beach, since we only had 5 hour and were not familiar with Freeport. The entertainment was the same thing every night (which was very disappointing). The comedian pretty much stated that this ship was the smallest and oldest and it was a running joke for the staff. All of the people we were talking to, stated that this cruise was very a- typical. We do not understand how your team was not able to fully stock the ship properly at the dock, since the ship was at the dock for over 6 hours Friday. No one on this trip that we talked to are happy and said that this was totally not the normal. The whole ship and experience was very confusing. As we were disembarking we overheard two men dressed in attire that seemed like they were captains (not sure) One jokingly stated that this was the trip to nowhere. The other man laughed and said yep. This was all our first cruise ever and based on this experience, we are totally disappointed and have no other words to describe our experience. We pulled out of dock Friday at like 7:30/8pm so again we lost that day as well. So, we pretty much had a 2-day cruise. We feel that we should be compensation for the last 2 days and the drink package.

Thank you,

Kathy, Michele, Teresa

I recently booked a Carnival cruise through cruises.com. I later realized it had been book for December 2023 rather than 2022. I called the number for cruises.com and asked about switching to a cruise this December. I called at 8 am this morning as soon as I realized the mistake. The first person I talked with said to call back at 9 when Carnival opened. She said they would have to call them to discuss the switch. I said I would just cancel the first one and re-book on my own. She advised not to do this since I would have to pay fees. Therefore I called back later in the day.

Unfortunately they could not get me on the same cruise this December that I booked for next December. So I had already found an alternate leaving from another port and that was one day shorter. From the price on cruises.com, the difference was going to about $400 more. I was ok with this since I should have caught the error in the date for the first cruise. Going on what the first person told me, I assumed it would be a straight switch without fees. Despite the price online to book on my own, making the change was going to cost me an extra $322 for each room (x2). I agreed since I was now being told that it would cost me $100 + about $250 per room to actually cancel and start over. The agent came back and said Carnival made a mistake and it would be $404 for each room. I asked about the cost of travel insurance (thinking I would not get it if more expensive) and was told it was the same. So I kept it. I paid the difference and thought all was resolved, even though more expensive!

About an hour later, the agent at cruises.com called back and said that now I needed to pay $150 more per room for the change fee (charged by Carnival). This was not anything either of us were told about previously when I was trying to figure out the most cost effective solution - cancel and rebook or make the switch with the agent. The cruises.com agent also asked in her first conversation with Carnival if the $404 included all fees and was told yes by the Carnival rep. Now if I didn't pay the extra $300, my cruise would be canceled tomorrow and since we were less than 45 days away, they would keep a large % of my money. While advocating for me with Carnival, she asked that they review the recorded conversation with her and their agent about costs so that they would know I did not get correct information for making a decision. They refused to waive the fee or work with me to come to solution. This has been a maddening, bizarre experience that still is not resolved but I have a really bad taste for Carnival at this point and am surprised by the poor customer service so far. Cruises.com had two agents advocating for a positive solution and they recognized that I should not penalized for poor communication among them and Carnival.

When I scheduled our flight for carnival cruise lisbon to tampa bay. Booking num t37qy3, I also scheduled our air through the carnival website. We were scheduled austin to philedeliphia to lisbon, arrival 900 am lisbon, but about a month before trip carnival changed to austin, new yorkik, london, to lisbon arrival 130 pm. Both change of aircraft in new york and london had about 1 and 1/2 hours. In new york we had to walk through 2 terminals and in the 3rd terminal ask were do we need to go since it was time for loading. We asked a tsa agent she looked at our tickets and said it loading now and haveing to go through tsa we would not have made flight. She was kind enough to walk up through and got us on the plane. The our next stop was london and the4 plane was late about 30 minutes then it was the same problem of plane. Getting plane through building back through tsa to gate it was time for the plane to leave but by chance pilots were about 10 minutes late so we made the plane. Next stop was lisbon. Got there but our luggage dide not make the flights (I wonder why). So made a claim and we were able to get on tues in porta de degado. But during this time I got messages to check in the phideliphia flight I had scheduled and when we got to carnival welcome person she said we were the last ones she was waiting on because she had to arrive at 900. From philly. We were exhausted and total upset by the time we got to boat... Why were our flights changed?

would like an explanation to this and not giving any thought of time between stops.

On November 7 -12, 2022 my fiancee and myself purchased tickets to cruise on Carnival Breeze fo celebrate our engagement and a friends birthday. This trip start off not so great for various reason (see below):

1) Unable to get into our room suite until almost 2pm;

20 Purchased the drink package (Cheer) we could not use until 6 am the next day (with no disclaimer advising of such prior to purchasing this package for two);

3) Red wine spilled by prior guest on our carpet and we having to be out of our suite from 2pm-5pm on the fourth day of our cruise and the re-install of said carpet not being installed on this date. And having to be installed the next day due causing further inconvenience for us;

4) the Red Frog Bar Staff giving my room key card to another gust in error and my Fiancee had to track the other passenger down to obtain my key card back;

5) Guest Services on this cruise line was not very helpful with addressing these concerns or issues;

I feel as if we did not get to enjoy the cruise we paid in full for due to all these issue and more.

I booked an upcoming cruise scheduled for 11/19-11/21 to the Bahamas. My intent was to surprise a couple on the cruise (birthday surprise) and somehow my personal information was sent to them (an invitation to dine via email). The surprise is now ruined. The couple reached out to me, informing me of this email sent to them from Carnival. I have not shared or given consent for my email, booking number or pin number to be shared with anyone. Can I please have a representative assist with customer relations/consumer recovery? It would be nice if someone could assist with an IT investigation to identify the security breach. I also have the email sent to the couple as well if needed for further investigation. Thank you!

Name: Enid Clements

Booking# COL4N8

[protected]@aol.com

I cancelled MardiGras cruise 10/08/22 because of the damage done to some of the destinations. You credited me for $470.72 on 27 Sept 2022.

I was told by the Carnival Cruise Casino folks that I could get a cruise credit of Approx $922. for a future cruise. I was denied a claim to AON and they send you the denial letter.

Please contact me with specifics as to how I determine the amount of the cruise credit allowed.

Roberta & I are both VIFP Gold; [protected] & [protected].

Thank you,

Enid & Roberta Clements

We really had a great time (BUT). We cruise Royal Caribbean for the most part and we were happy with the cruise on the SUNSHINE (10/29 - 11/3). First my wife verbally confirmed we could carry a bottle of wine each and we put them in our luggage which was later confiscated. But the best was when my wife fell on some coral exiting a excursion, stingrays in Bimini and was cut pretty bad. The excursion crew were Great and did everything to make her feel better including putting a few bandages on her. When we got to the ship we went directly to the Medical Station about 3:30 and asked for a couple of band aids and was told it would be $56.00 for the band aides. I really thought the nurse was kidding but she was just someone who didn't want to be there. I told her that I was going to use the bed sheet for her leg and she said it's not her problem. Later, I went down, it opened at 4:00 she sold me the same band aid for $3.00 because it was now open. When we got home that weekend I had to do a show, I"m a Comedy Magician and told the story to the audience and after the show people came over and asked if it was true YUP

BOOKING NO: K59DV0

SAILING: CARNIVAL DREAM 22/Oct/2022

There was no partial transit of canal as stated at time of booking. The partial transit of the Panama canal is the reason we booked this cruise. There was no transit and we were never even informed of the cancellation. We have been on many Carnival cruises and are considered platinum. This will be our last Carnival cruise if we do not receive some sort of compensation for not receiving services we had booked.

My Name is Raquel Santana I was on carnival conquest from 11/4-11/7 and soon we got in the boat the rooms were outstanding, but soon we got to the smoking area was horrible A lot of African Americans smoking marihuana went the policy said it will be a $500 penalty for smoking marihuana and also smoking

inside the rooms, 4 rooms in front of our were smoking inside their room and you can smell the marihuana in the hallway. The crew saw them smoking that thing and no one said anything. we are very Disappointed. it really ruined my 3 day vacation. I understand the charge for alcohol is acceptable but not for soft drinks.

Euripides & June C. Rios – 4990 Curtis Boulevard – Cocoa, Florida – 32927

*****VIFP #[protected] Euripides Rios, Diamond ****VIFP #[protected] June Rios, Diamond

November 6, 2022

Mr. Josh Weinstein, CEO

Carnival Cruise Line

3655 NW 87th Avenue.

Miami, FL. 33178 U.S.A

RE: Day of Unfortunate Events

No CELEBRATION for US

Dear Sir:

On the Eve of our 75th Cruises Milestone we booked on Carnival Celebration maiden voyage to America, hoping to use some of our pending 50th Milestone, (wife’s birthday CELEBRATION) but apparently it was “NOT TO BE”, causing us lots of aggravations and seemingly erasing our dreams, accumulated incentives and a great portion our $avings.

In the past we have complained about problems encountered while cruising. At this time, we are begging for understanding, empathy and restitutions, if possible, due to a complete denial from your Customer Service representative (Mr. Ryan) who handled our reporting of the uncaring United Airlines “mechanical” delays and eventual cancellations. All we wanted was to be able to use our investments and credits, on future Carnival Cruises. We did NOTHING WRONG, to be penalized with eradication of access, accrued benefits and future privileges.

Your intervention appreciated and kindly requested,

Sincerely,

June & Euripides Rios

Bought three 12 packs of water that would be about 6.00 on land. They charged me 30.00. Ok, high but need profit, I check out and see I was charged 5 for delivery extremely high. Called to dispute it first agent could not helped. Went hay you do not want to get into a legal battle over it. Was refused to speak to escalation department. Carnival needs to look at Disney. They just got sued over a similar situation. We bought one thing and now Carnival keeps changing it. Not sure this is how carnival wants customers to feel about them! Would like to have this corrected.

Hello,

So, I called a PVP rep. Jorge Torres – PVP who’s voice mail said he was on vacation and to call another rep that he gave the number to. We called but that person did not seem to know about the discount for ups workers etc. so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over.

As we got concerned when not getting a call back went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure, he got credit etc. Then the last day of the sale called and left another voice mail for Mr. Torres, again no call back till today (a day after the sale).

Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! We don’t know if he had a bad day or what. Some Please listen to that conversation, Please!

He said he don’t understand why we would book online instead of him but again explained we thought he would get credit etc. and if any mistake that he would be back in time for the sale to still be in play. However, he did not

Call back before the sale ended yesterday.

He then went on the say “well, I'm not a machine and are intitled to a break as I am not a robot he went on to explain… and that I made a mistake in booking the wrong room and so would lose are 100 deposit in our gross negligence. Proceeding to insult and ask why we did not just take the room offered by the other guy as it was only 30 more ea per person? Why when we thought the online price was better, only to fine it is bunk beds (nothing stated such in the ad). Again, I pleaded that

I called twice of which he stated he did not believe me…Seriously? On top of the uncalled-for insults insinuated I was lying. I was simply trying to book and be loyal that we would get the credit not lose out on the deal or be belittled, insulted and my integrity challenged. He then proceeded to pressure me to pay 500 more or lose out of our deposit all together.

Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never! We did nothing wrong except try to be loyal and then find that the website did not give the correct information as the picture shows a large bed not bunkbeds.

If we cannot get the deal with the right room, then we need resolution but feel it unfair that he did not call back intime to lose out on the deal of the right room for my wife and I.

Dwayne Swezey

[protected]

Hello,

So I called a PVP rep. Jorge Torres – PVP who’s voice mail said he was on vacation and to call another rep that he gave the number to. We called but that person did not seem to know about the discount for ups workers etc. so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over.

As we got concerned went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure he got credit etc. Then the last day of the sale called and left another voice mail for Mr. Torres.

Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! We don’t know if he had a bad day or what. Some Please listen to that conversation, Please!

He said he don’t understand why we would book online instead of him but again explained we thought he would get credit etc. and if any mistake that he would be back in time for the sale to still be in play. However he did not

Call back before the sale ended yesterday.

He then went on the say “well, im not a machine and are intitled to a break as he’s not a robot… and that I made a mistake in booking the wrong room and so would loose are 100 deposit in our gross negligence. Again, I pleaded that

I called twice of which he stated he did not believe me…Seriously? On top of the uncalled for insults insinuated I was lying? I was simply trying to book and be loyal that we would get the credit not loose out on the deal or be belittled, insulted and my integrity challenged.

Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never!

If we cannot get the deal with the right room then we need resolution but feel it unfair that he did not call back intime to loose out on the deal of the right room for my wife and I.

Dwayne Swezey

[protected]

as of 27/Oct/2022

We can't wait to welcome you on board.

BOOKING NO: H1V6D2

SAILING: CARNIVAL HORIZON 02/Sep/2023

SAILING DURATION: 8 days

STATEROOM: 1205

CATEGORY: 1A UPPER/LOWER

GUEST: MR DWAYNE SWEZEY

DINING Choose Yours Now: Unassigned

EMAIL: [protected]@PEAK.org

BOOKED BY: DWAYNE SWEZEY

DWAYNE SWEZEY

2475 W 23RD AVE

EUGENE, OR [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE

DWAYNE SWEZEY [protected] [protected] RED CRUISE ONLY 1, 2

TBA SWEZEY CRUISE ONLY 1, 2

* Indicates temporary VIFP Level.

ITINERARY: 8 Day SOUTHERN CARIBBEAN Itinerary.

DAY PORT OF CALL ARRIVE DEPART

Sat Miami, FL 4:00 PM

Sun Fun Day At Sea

Mon Fun Day At Sea

Tue Aruba 9:00 AM 10:00 PM

Wed Curacao 7:00 AM 3:00 PM

Thu La Romana, Dominican Republic 11:30 AM 6:00 PM

Fri Amber Cove, Dominican Republic 9:00 AM 5:00 PM

Sat Fun Day At Sea

Sun Miami, FL 8:00 AM

View Cruise Details

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Plan Activities

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Taxes, Fees & Port Expenses, as used by us, may include any and all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well third party fees and charges arising from a vessel’s presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees, & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Subject to applicable laws, Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.

Joann Jackson ship carnival Glory cabin 6384 Booking Number C9C8J5,In receiving my luggage 🧳 ,1 had a whole in it ,The other one was cracked, They give me another one, It had a broken zipper and scratch up ,They told me one was usable, I can use one. Can you please give me a call at [protected], It will be highly appreciated. Then while in my room trying to sleep there was a noise ,Out side where I couldn't sleep. THANKS LOOKING FORWARD TO HEARING FROM SOMEONE, YOUR TRULY JOANN JACKSON.

We perched 2 bottles of Osuna Tequila at Mazatlan, Mex. and handed them in to Jerry when we reboarded, given him our name and cabin number.

The bottles when in separate bags and into a 3rd bag together.

When we did not received our package, we called that we had received our package, we were told we had to wait, for the couple to return to their cabin?

What we received were two bottles of Osuna Tequila of lessor valve with a green tag for the 6th floor. We were on the 10th floor.

My suggestion is a better solution of handling bordering liquor to be returned to the proper customer.

Per Carnival Cruise Lines Customer Service rep’s request over the telephone (after putting me on hold for what seemed like a long time, while she conferred with whomever,) on 9/30/22 I emailed Carnival Cruise Lines via [protected]@Carnival.com, filing a complaint of theft from my stateroom, while I was out on-shore…To date, I have not received a response from Carnival, acknowledging the receipt of my complaint; let alone letting me know if they are working to resolve the issue.

My booking number is B8L1G8. (For security reasons, logically, Carnival Cruise Lines should be able to access my personal info via the booking number.)

If via this board doesn’t get Carnival Cruise Lines to take actions, I will exercise my rights to go public with my complaint etc. So inconsiderate!

I bought a Movado Bold watch at the Fun Shops on 10/14/2022 while on the Freedom Cruise ship cabin#2304 booking#B9G1Q4. I was told by the lady I would get a $200.00 credit if I applied for a Carnival Master Card. I applied and was approved for the card the watch was $476.00 I have my Master Card statement and there is no discount 0f $200.00 the only reason I applied for the card was to get $200.00 off the watch the lady was telling people in the store if they applied for the Master Card they would get a discount on the item.

Dear Sir/Madam:

My name is Gregory Anthony Phillips. I've been on eight (8) Carnival cruises from 1998 to 2014 and I am a Gold member. That's adds up to a minimum of $16,000 I've spent cruising with Carnival over the years. My wife who will be 80 years old next year is currently in the hospital due to heart and other contributing ailments. Her doctors, family and I all agree that she should not go on the cruise I booked for her 80th birthday in 2023. To date I've put down $500 towards the 8-day cruise aboard the Magic which sails on September 8, 2023. Three (3) days ago I contacted Carnival to request a refund and was told they would only refund half ($250.00) of my payments towards this cruise. I looked up Carnival's refund policy and I totally disagree with their findings. Regardless, however, and never-the-less the rules, I feel that because of my past and loyal relationship with Carnival that I deserve a full refund of my down payments and I hope you will agree. My wife and I are both on Social Security and $250.00 is a lot of money to us these days. Please do the right thing and re-consider Carnival's decision and refund my total $500.00. For your convenience my Booking Confirmation No. is/was C9N2X2. I thank you for your considerations in this matter and pray you will do the right thing by us, and I look forward to your immediate response.

Sincerely,

Gregory Anthony Phillips

Loyal Carnival Customer

I was not happy with the room service. On multiple days my sheets were not changed. I marked them daily and noticed that the mark was still on the sheets. I asked if they had been changed and was told that they had been. Obviously not! I was sent a couple of obscene photos and went to customer service to complain. They had me to speak to security who only said that even though there was only one person on the ship with the name on the photos that they couldn't do anything about it. I was unable to sleep and no longer felt comfortable on the ship. This was not a good experience. I only hope that no one else was made to feel as uncomfortable as I did on what should have been a beautiful vacation.

I recently booked a cruise on Carnival Paradise going to Cozumel & Mahogany Bay from the Port of Tampa. I was told that my driver's license was sufficient as it was a real ID. However when I got to the port after checking in and getting my boarding pass I was not allowed to embark because I did not have a birth certificate with me. The Boarding Pass did say "citizenship Documents" however, I did not think a birth certificate was citizenship papers.

I was with a group of twenty people and approximately ten of us were given the same information. Other people were also refused entrance for the same reason.

My booking #D2V4Z9

I purchased a ring at the jewelry store, it was a $50 ring that was on sale for $35

I got this 12/2/22 on Sunshine and on 12/12/22 10 days later my finger was turning green and the ring is changing colors is no longer silver. you can see in picture it is almost brown no longer silver. I would not think a ring at this value should do this after just 10 days and would like to know if I can return it. I will be traveling on the Sunshine again in Dec 2022. Please let me know what my options are. thanks