Carnival Cruise Lines
Reviews and Complaints

My family and I booked a cruise for late August all the way back in March of this year. On Carnival's website they state that there were a limited number of vaccine exemptions because of the CDC's requirements, however they never specified the number and they stated they were given out on a first come first serve basis with them beginning to be processed 90 days out. However, when the time came for exemptions to be given we were denied the exemptions and every time we have called to understand why we have been repeatedly lied to and they have been extremely unhelpful. They have told us that they don't actually know or keep track of how many people have been given exemptions, or if any one with an exemption has cancelled. They also say that only 5% of the 70% capacity of the ship can have an exemption, even though the CDC was requiring 10% not 5%, so they violated the CDC program. They have told us that they wish they could have more people on their cruise ships, however their hands were tied by the CDC, however that is a lie as mentioned above. Also now that the CDC has dropped the program they have changed nothing. Carnival is a lying company that should never receive any other money in their lifetime and they should go bankrupt for their numerous lies and inability to provide actual answers to those who contact them.

To: Carnival Quest Care,

On March 5th, 2022 we were scheduled for a back to back cruise on the Carnival Elation. I had copied my sister's itinerary,which was arranged with a Carnival sales representative. This trip was a family

reunion and my sister's husband's first trip. Unfortunately we did not make our first cruise due to the airline's carrier delay. We attempted to fly to Tampa and were unable to make it to the cruise ship in time. We had insurance from Allianz and Ion. We however did not get a full refund for our trip. We were charged charge from Carnival and I had onboard credit that was never

refunded back to me. I have inquired on these charges since March 16th 2022, only to be told wait for the insurance companies to be done or closed the claims. and then file a complaint to Carnival. and then to be told where to write a request and that didn't work, it was rejected. I am not happy that I have to write a public complaint to resolve this matter.

My husband and I have been loyal, long term customers of Carnival since 2009 and are still very upset about our experience and that we were charged a penalty and our on board credit not being refunded.

Upset & loyal customers,

Thank you,

Lori Batchelder

08.01.2022

Hospital d/c mom home to Hospice. Had to cancel due me caring for mother. This matter was out of any one's control. I love and have been on 17 cruises with Carnival and never had a problem. Spoke to Casino rep. and was refunded port taxes and fees back to credit card. Rep was very helpful but stated I must come here to get a refund for my deposits. I am now trying to make plans for a funeral and not lose my deposits. The trip was schedule for Aug 13, 2022, Ship the Dream.

Thanks for your time and cooperation in helping with this matter

I purchased several mid to high end jewelry pieces. I purchased a tennis bracelet for 3500.00 and diamond necklace (eternity circle) and one month later the diamonds are falling out. I called the numbers on the back of the authenticity certificates they give you and non are working numbers. I also purchased a ring which I'm ok with, but I don't want to keep jewelry if it is defective. I went to another jewelry store and found a better tennis bracelet for 1/2 the price and better quality. It's sad that Carnival would promote such cheap jewelry at high end prices. I like the cruise ship, but I will not purchase jewelry from the ship. Pleas beware and do not purchase jewelry form them. Go to your local jewelry store.

We have a cruise booked for Aug. 8, booking no. N59NK9. We were all set to go and my wife fell and broke her foot. So we won't be able to go. I am requesting a credit for a future cruise. To date we have only sailed with Carnival. Carnival's response will dictate our sailing future. Marisa is my wife's name. She just saw the orthopedic doctor today. Thank you

Chris Taylor

On July 25, 2022 I attempted to correct a misspelled the name of one of the passengers on the above trip.

My wife's daughter and her significant other are joining us on a 7-day cruise out of Tampa Florida.

We live in Sarasota Florida; they live in Ontario Canada.

I called in to correct the mistake. Something as simple as correcting the spelling of a name took WELL OVER ONE HOUR to make that simple correction.

My wife and I are both Platinum members.

THIS LEVEL OF SERVICE IS ATROCIOUS!

I was set to sail on July 25th booking #X96GS6. Stateroom 6228. I received my mandatory covid test results back today and I am positive. We were forced to cancel our cruise. I am asking for a refund of all of our shore excursions purchased and our onboard charges. My name is Toni Percivill and my husband is Clarence Percivill. I am including my positive test result as evidence. I did purchase vacation protection. Please advise on what to do. Thank you

My credit card number was stolen and used at Carnival Cruises. There ought to be some security measures in place to keep people from being able to purchase tickets with stolen credit card numbers. Now I'm dealing with all the headache of getting my card replaced and letting all the different businesses that withdraw monthly know that I have a new card number. I'm very careful about my card security and this should not have happened.

booked 7/8/22 # C1W4X0 cancelled, assigned room did not want , booked room we wanted as few left ,the same night.tried to call to change rooms but was late at night. Called first thing next morning and cancelled .Booked #C1W9N8...the one we wanted, was not told when cancelled first booking it was non refundable...we have been on nine cruises and have never had any trouble... very disapointed...

I am scheduled for a cruise to Bermuda from NYC on today, 7/14/22 and unfortunately, I tested positive for COVID. I received my PCR results on this morning. I called Carnival and was informed that a full refund is not offered. Please see attached test results verifying that I have COVID. I am unable to travel. Your assistance with this concern will be well appreciated. I can be reached at [protected]. Thank you!

We went on Carnival Sunrise, leaving from Miami on April, 14-18 of this year. I have no complaints about my cruise experience, we had a great time. My disappointment is with the way the lost and found department handled my problem. I forgot my sunglasses right on top of my room cabinet. I noticed I did not have it with me as soon as I walked out the port. I came back and spoke with several port employees and they all told me that I just needed to make a report and Carnival will contact me and return my sunglasses. I filed a report as soon as I got home. I gave all the description and exactly were I left them. The answer to me was that my sunglasses were never found. This worries me because, I did not leave this item somewhere in the floor in any hallway in the ship. I left it in my room on top of my dresser. Forgot to mention that my sunglasses have prescription lenses that I need to be able to drive. How in the world my sunglasses could not be found? This is very sad.

Thanks

I purchased an excursion for my family. I then found the exact excursion for less with another vendor. I filed under Carnivals price match and have called 4 times spending almost 4 hours on hold. They have told me that is not an exact match but the excursions are exactly the same. Carnival arranged for a different time because of their own port times and are charging 64$ a person more the excursion and refusing to honor price match. The department which handles this went as far as sending me an email telling me they do not talk to customers and that I could only email them. This is for a cruise on 8/6/2022

I Diane Ross traveled on the Elation on July 7-11 from Jacksonville, FL. Once abroad we were supposed to be credit $200 each for me and my husband because this was our third cruise with Carnival but that was not true. We were given 100 dollar credit. The booking agent told us 200 dollars for ne and my husband. My other complaint is the kids on the ship were running wild on every floor day and night. The kids were kicking and banging on doors. Didn't get any sleep at all the noise from the kids was unbearable. Was scheduling another cruise in 04/23 but after this horrible experience I doubt it.

I booked my cruise for 10/06 a month ago and we reserved flights on the fly 2 fun program thinking it would be easier. We were wrong! Our flights have been cancelled (i guess) at least it is what I was told. There is zero flight information emailed to me at the time of booking and nothing is showing up when going ti view our cruise documents.

So as anyone would I called customer service and was told the system was updating and to call back next week. So today 7/11/22 was one week later and still nothing, so I decided to call again and have been sitting on hold for over 2 hours with zero answers into any flight information, with a rude customer service rep, who has been absolutely zero help. All I want to know is how can I either get a refund or just God damn flights to this supposedly FUN vacation I planned and paid for.

We are in dire need to have a name change done on our reservation and past credit applied to our existing reservation. We’ve called for weeks and been on hold for 2+ hours each call, with no success. Customer service keeps transferring us to group bookings and they refuse to answer. I called today and asked to speak with management, and the representative transferred me to group bookings again, still no response. This will be our last cruise with Carnival. We’ve been with them for years, but this experience has been extremely poor and we refuse to cruise with them again. Our issue is still not resolved.

We ordered a metal print on out June 10th sailing aboard the Carnival Pride. We were assured we would have the print by mid-July. This print is for an event we are having on July 30th.

We did not receive any tracking info or a number to contact for assistance.

Craig Durham

[protected]@yahoo.com

On June 27, 2022, My family and I arrived in Miami, Florida for a cruise to Bahamas on Carnival Cruise Line (Conquest). We arrived on time for the embarking process and was asked where is our COVID testing proof. We were never told about this test during our booking of the cruise nor did we received any e-mails prior to the cruise informing us of testing. I had to pay 500 dollars for COVID testing on that day of embarking. Had I known about the testing prior to the cruise my family and I could have received COVID testing free through my health insurance.

On March 14, 2022, we book a cruise to depart from Los Angeles on August 6, 2022. On May 19, 2022, we booked airline tickets through Carnival that were supposed to leave on August 6, 2022, Southwest Flight 4389 6:10 am arriving in Nashville at 6:45 am, Leaving Nashville at 7:40 am arriving in Los Angeles at 9:55 am. The reason we booked the cruise and flight like this is that I am disabled, waiting for a Heart Transplant and have to take certain medication at certain times. Also, the medication needs to be refrigerated. In addition, I have to board two dogs, which we were going to do on August 5, 2022. We paid in full for everything. Today, I get an itinerary from Carnival stating that they changed the flights to August 5, 2022, leaving RDU at 11:50 am arriving in Los Angeles at 6:20 pm. They NEVER called to ask if this was ok. I called them and they stated that they cannot do anything for us, including giving us a refund for everything we spent on this. I offered a solution and told them that since we have to come a day early, I would expect them to pay for a hotel overnight and pay for the extra day that the dogs will have to be boarded with is $80.00 x 2 = $160.00. They told me no. This is not my fault that they didn't honor our other flights and why should I be out money for their mistakes. We are good clients with them, but they are so hurt for cash, and they really don't care. Now I'm going to be out over $3,700.00 because of their mistakes and that is not fair. I even offered for them to just add the money to our sail and sign account since if the extra cost is $350.00 they won't be out that since will spend it on the ship (maybe it will cost them $100.00). We need to PUT CARNIVAL OUT OF BUSINESS if they think they can treat good clients this way. This is not our 1st cruise, maybe our 20th or more.

We had reservations to cruise to Hawaii on the Miricle. The reservation was originally made in March of 2020. That was cancelled due to Covid. We rebooked in November of 2020;rebooked again in August of 2021: booking #K60HZ1. On September 14, 2021, we received a letter from Carnival cancelling the Hawaii cruise due to covid restrictions. The letter said that there would be no penalty. We left our money for the Hawaii cruise with Carnival hoping to rebook another cruise.

We booked a cruise to Alaska on September 14, 2021. Booking #Q34ZT6 The cruise was for 10 days beginning 5/31/2022. We were super excited to get on the cruise. We were all packed and ready to go when American airlines sent us a message at 10:00 pm the night before flying stating that our flight was delayed for about an hour. We were flying to Dallas from Orlando with a connecting flight to San Francisco. We originally had 1:30 to make our connection to get to the cruise port on time. We knew that we would not make the connection and would miss our plane to San Francisco. We found out that American did not have a crew to fly the plane and therefore was delayed until they found a crew. We got in touch with someone at Carnival about the cruise and told them our circumstance and that we would not be able to get to the cruise port on time.

Needless to say how disappointed we were. We have had our money-Thousands of dollars tied up with Carnival for about 2 years. We should at least get cruise credit or a refund.

It was not our fault that the airlines are having all the delay and cancellation problems.

Carnival Magic is a complete disappointment! The embarkation process is from HELL. The NYC embarkation is agonizing, slow and messy. The experience of a good vacation is completely shadowed even before embarking carnival magic. I traveled with 2 children under 12 and no one informed me I had preference to go on a different line. The embarkation took us almost 5 hours. First, I arrived to the pier left my 3 luggage. Then I was directed to go to pier 90. Wrong! Check in was happening at pier 88- red flag #1. After arriving to the correct pier (I know because of the long line out side the entrance). While in line, two ladies asked me if I have a boarding pass, (again no no one told me I didnt need to stand in the second long line inside the pier because I was traveling with children). Once I got inside to check in, there was another long line (#2). It took us almost 2 1/2 hours to pass though. When I finally was my turn to do the questionnaire, I am told to stand in another line because the children (again no one told me before, I was supposed to go straight to the 3rd line and completely avoid the first two, plus the was zero signs direction customers where to go. A com) need an exception form or something. In the 3rd line, I was I waited another hour to get seen. Then the person, tells me, the kids needed to be covid tested by the carnival crew and with the amount of people waiting, they will not be able to provide test result before departure. My booking got cancel. I requested to talk to a supervisor, and she told me in a rude way. If I hadnt been there earlier I would have make it on time. I said I was there by 12pm, and no one told me in the 2 lines I stood prior to this that the people with children needed to come straight to this line. The lack of customer service. I said there is no signs directing people and the two woman outside did not communicated that to me!

Please do yourself a big favor and DO NOT cruise with Carnival which is a magic from hell. Try other cruise lines lines like Norwegian or Royal.

ANGRY and soulless Customer service

The worst embarking experience

A lot of people in the embarkation process for such a small ship.

Lack of staff made it a nightmare to board the cruise