Carnival Cruise Lines
Reviews and Complaints

This is my second attempt to lodge a complaint with no formal response from this cruise line. Sail date was 08/20/2018 to Bahamas out of Miami . We experienced waste coming up from the floors in our bathroom on the last morning. Unable to take a shower due to the horrible smells that accompanied the waste; we actually had to put towels down to do in and brush our teeth, throw water on our faces and left to go into a family members stateroom because of the smell. Also, during this trip we endured marijuana smells permeating our floor at night. As a travel agent I am finding it very unprofessional that no one has called or followed up with an email to date. Pictures are attached.

I booked a cruise on the internet and later when I got a booking confirmation I never took notice of the price I was charged which appears in the right hand corner at the bottom of the page. I only glanced at the date, room number and itinerary. Later when I went to the e-mail to book some shore excursions did I notice the price charged. I had made notes of the cost of the cruise when I booked it and it was $619 plus $130 tax and port fees for a total of $1498. The total charged on the booking confirmation was $1626.80. $128 more than I was quoted online. I went back online and the same midship room type on deck 7 was now only $1427 total. I phoned customer service and asked about the price guarantee and was told that room I had booked on deck 9 was now priced at $1626 and would not be going down in price as the ship was nearly sold out. She said she had no way to confirm the deck 7 price as it was now sold out as well. I told her this was my fifth trip with Carnival and that I had never encountered a price difference from the internet to what was actually charged. Her only solution was to put me in the rear of the ship on the 6th level. I want the price of my cruise to be reduced by $200 either by bringing the price down or an onboard credit Or I will never book a cruise on Carnival again and will do my best to discourage anyone from doing so.
Cruise booking is on Horizon, Jan 26, 2019 and booking number is 3PVJ64

SILP-SS-IS-[protected]-2 Carnival Inspiration 06/01/2018 2TGJ09 R137
I needed ER services after dialing 911 it took over an 1hr to get any assistance. I was charged for the "services". After complaining on the lack of service the below was sent "We truly regret Ms. Mendez's impression from this cruise was so unfavorable. While we too share in her disappointment for the issues she experienced, regrettably there is no compensation. We hope we have the opportunity to win back her confidence on a future Carnival cruise"

My cousin, friend and I just returned from a 4 day cruise from Jacksonville Florida to Nassau and Freeport Bahamas. This is not my first trip on Carnival and I had raved to my cousin in our friend how great my previous trips had been. We had booked a junior suite as there were three of us and according to the website this is a roomier Suite. upon entering our suite I was shocked at how small it was. Not only was it small but it was overcrowded with furniture. I understand having the couch in there as it turned into the third bed but there was alsoa chair that did not need to be there and a coffee table that did not need to be there. We push the coffee table under the vanity and move the vanity stool into the corner to make more room. Are stewardess Asus upon arriving hot if we wanted our clean room cleaned once or twice a day and we responded to her once a day would be fine. we did not realize that this meant she was not going to clean our room until evening other than cleaning bathroom, making beds and emptying trash the cleaning was not up to par. Dirty drinking glasses were left on the desk and 2 out of the 4 days my friend bed was not made properly. The service we received in the dining room was slow( not busy at the time) and when our dinner came it was luke warm at best. We did enjoy the comedy shows but overall, I will most likely not cruise with Carnival again.

On August 28, 2019 I was going on vacation on carnival horizon, booking # 1PVD72. There was no air conditioner for 2 day with four people in the room, It was terrible. I gave complain twice to guest services and nothing was fix. The room temperature was 78 degree. We would change and we would be sweating. The room the booked us was also in deck one no good. The first deck you feel all the movement of the boat ugh horrible.

Hello- I was scheduled (single) on a 5 day cruise from Tampaon 9 / 10/18. I fell August 30 th and broke my hip and had an emergency partial replacement. On aug 31, 2018. I called carnival on 9/2/18 my first day homesnd I was told I would have a refund of $158.00 of a $1198.00 amount. I was hoping someone could review and maybe increase my refund, $500.00 was a gift card from my son and grandkids. I don't want to tell them I lost the money for the trip they sent me. I did not buy insurance as this is my first broken bone and I am never sick and did not want it. I will include a photo of the surgical site.

My family planned a trip to Cuba on September 26 th. Before the cruise, Carnival sent me an email to register for the cruise. While registering, Carnival allow me and gave me the option to use either a Passport card or Passport card. While continuing to register, I submitted my daughters Passport card not to my knowledge that it wasn't going to be accepted to enter the cruise ship on the day of the cruise. We had to travel from New Jersey to Tampa, Fl to take the cruise. When entering the terminal, they withheld my daughter from entering and turned her away without no explanation. I asked the representative the reason and she stated that the card wasn't accepted and she had to leave the terminal. I asked to speak to supervisor but she denied to speak to us. There were two other guests to happened to carry the card instead do the to book and was also turned away. I contacted guest solutions and Beth was no help at all. She twisted the situation around and made it seem as if was my fault and my travel agent. Just for your information, Carnival website has nothing to do with either of us but the problem of Carnival. She stated, "What do you us to do, change our website?" Does Carnival teach their employees ethics and customer service? We work very hard to go on a trip, it wasn't given to us especially a 20 year old who was left in Tampa by herself because I wasn't able to afford airline ticket back home. The cruise was worse since I spent most of time crying for my daughter and I went to all routes on the cruise, they chose to brush me off even hotel supervisor.
The resolution that I am seeking: a refund for the cruise.
* most importantly, update the website were it blocks the option of the Passport card.
*A "warning" when traveling to Cuba, you are not permitted to use a Passport card.

These are the events that occurred on Tuesday August 28th upon the Carnival Glory where I was assaulted. Let it be known that when I did the Carnival Cruise survey they have all of this information which I also sent them. And I still have not heard back from them.

This was our first cruise we had ever taken. We were travelling with other family members, 14 in total, 10 Adults and 4 teenagers ranging in age from 13 to 16. We boarded the carnival Glory in Miami on August 25 which we had flown into Fort Lauderdale the previous day August 24 and spent the night there. Then we hired a shuttle to take us to Miami on Saturday the 25th morning to board the boat. Upon boarding the ship we were amazed as we had never been on a cruise ship before. The first three days were very pleasant. Good food, good entertainment and very relaxing. On Tuesday August 28 we spent the day in Routan on a beach. We went back on ship around 6:30 and decided to go to dinner. While we were walking down the hallway My wife and I saw a young man coming in the opposite direction cursing very loudly and saw him punch a door. We were not sure if he was intoxicated or high but he was very angry. There was a worker in the hallway where we were standing and the man approached me and was yelling "you looking for trouble" which I replied no absolutely not and then the man chest butted me and I went back against the wall. Again I repeated I didn't want any trouble. As I had said before there was a worker right there and saw this. The attacker which I will now refer to him as turned and walked away continuing down the hallway. There were people in the hallway also at this time. Still stunned from this incident my wife and I proceeded to the elevators. AS we approached the elevators he appeared from around the corner. When he saw me he said to me "So you don't want any trouble eh?" I said no I do not want any trouble but the attacker didn't back down and he started yelling foul language and called me a chicken because I didn't want to fight. At this point I agreed and told him whatever you say. Then the attacker started to walk away continuing to yell and scream at which time I turned to push the elevator button and suddenly he attacked me from behind punching me several times in the back of the head. When I put my hands up to protect myself the attacker swung at my face hitting my nose and lip causing him to lose his balance and fall to the floor . hen he got up and started to jump around but before he had another chance to take a swing at me another gentleman grabbed him and tried to restrain him. But the attacker managed to free himself and fled down the hallway. Minutes later Security showed up and I told her I was attacked so she told me to stay there and went off to find the attacker. I waited with my wife for several minutes but was concerned for the safety of my granddaughter and other family members so we went to locate them. When we found them we explained what had happened and then proceeded to guest services as we needed to talk to security. While we were waiting at guest services there was a gentleman there also (His name was Richard Carpenter) who had also had an altercation with a gentleman on the same floor and called 911. IT turned out it was the same gentleman who attacked me. We waited for the Security Supervisor for at least one half hour to at least 45 minutes. Our family was also with us. The security showed up and spoke with us. THey asked about the incident which we explained what happened and asked if we wanted to press charges. I had to fill out an assault report. I said yes I did want to press charges because I did not want my attacker running around loose on the boat as I was in fear for our safety. Then Security asked where did I want to press charges. And she recommended that we wait until we docked in Miami because that was the only way security could help us which turned out to be untrue as we found out when we docked. She asked if I needed medical attention and I said yes as there was blood on my shirt and my head and neck were throbbing. She took me and my wife down to the medical center for treatment. When we arrived there we filled out a report to see a doctor explaining my injuries. While we were waiting for assistance the staff repeatedly kept going into a room where the attacker was restrained to a stretcher because he was yelling and cursing. In short the medical center was very chaotic and after waiting a long time I was finally seen and they checked me over and told me to just rest and they would recheck my vitals in a little while. While I was resting I could hear the attacker still yelling and then a lady was brought in and they put her on the stretcher beside me. The nurse asked if I could leaveand come back in the morning as they were in a hectic state. The doctor gave me aspirin for my headache and neck. I left but did not sleep very well. In the morning I went back very early and the doctor checked my neck and gave me balm crème. And then said to come back the next day to get my doctors report which I did.

After all this chaos and incident our family felt very unsafe and I was in pain for the rest of the week. We were very disappointed in the way we were treated as no one made any attempt to keep in touch with us to see how we were doing and did not give us any updates on this attack. In order to get any updates on the attacker I had to go to guest services repeatedly and wait in line for more than an hour everytime to talk to security.

At one point I asked if I should talk to the captain to report this incident at which point the security guard told me that they wanted to keep the situation internally. And he informed me that everybody knew.

Needlees to say we had no Idea what had happened to the attacker and felt very unsafe and stressed for the rest of our cruise. When you plan a vacation which such a large family you would never expect something like this to happen on a boat. Ane this also affected all our family members.

In closing I want to say that we felt we were treated very shabbily and our family would never travel with Carnival Cruise Lines ever again.

Rheal & Joanne Comeau
4 Brook Street
Quispamsis, NB
E2G 1P1 CANADA
[protected]
[protected]

September 2017 I went on an excursion, in which the bus driver did NOT drop us off at our location. This made us almost an hour late and we did not receive the correct/proper training. I could not successfully scuba dive. We skipped over a lot of stuff. Therefore, I mentioned this and still did not get what I was told to expect as far as a refund.

Fast forward to now, I decided to give carnival a second chance. After the cruise has been paid in full months prior to its due date, I can't get a refund. I have recently went through a divorce in which I ended up having to my on my own. He wouldn't help. He isn't paying child support and I have accrued all debt. Therefore, my mother and I have got to cancel the trip and they want to charge a $300.00 cancellation fee?!?!?! Hello Hardship ----- what does that even mean to carnival. I need assistance with raising three children!

Hi
Almost 2 months ago me and my son were on one of your cruises to the Bahamas.
You charged my credit card 100$ as a deposit saying I will get it back a week after the cruise is over . Two months later and nothing, I filled out the form on your web site twice, I went personally to the Bank and they know nothing about any refund .
This charge is illegal because I did not get any service for it and you never gave it back .
I want to get it back as a credit on my credit card, the same card you charged me over a 1, 000$ for the cruise, a.s.a.p

Oren Dann
Booking #: 3JHV54
E-mail- [protected]@msn.com

Spent the last 7 days on the Breeze, most disgusting spell in our spa room 11222. Toilets backed up, in shower. Smell was horrible, called our Stewart he kept apologizing, I know it wasn't his fault but it was so nasty for a vacation! Then people on our floor started talking everyone's were backed up and carnival gave some rooms credit, some back packs, we all had the same issue, and we didn't get even a room freshener! Why would you not do the same for everyone that had the same issue? Very disappointed differently not the fun time with best vacation garentee we experienced!

I just returned home from a 7 day cruise Carnival Glory leaving August 25, there were several occasions that caused me to lose over 6 hours of my cruise in a line waiting to speak to someone from customer services. We were a total of 14 traveling together, the purpose of our trip was to spread the ashes of my deceased wife.
Four of my family members had errors on their cards throughout our cruise where they could not make purchases because their information was recorded incorrectly.
Then on day three my 60yr old brother gets attacked by a 20 yr old drunk that jumped him from behind punching him in the head and face. How the security team handled the incident was poorly done while our family was fearing for our younger members not knowing if they may get jumped as well, left us all uncomfortable and ruined most of the trip.
Then I see the arcade room and saw the price for young children to play arcade games, then getting charged for gratuities on my credit card without my consent which put my credit card company in alert mode causing all my sign and sail cards unusable. until I was able to contact my credit card company and rectify, though had the Carnival people simply contacted me first this would have been avoided.
Not to mention the fact that automatically charging gratuities gives the servers and bartenders their tips regardless of their performance.
There were a number of servers that were rude and ignored our requests making us wait, I say us because it happened to more than one in our group.
overall I think Carnival should change it's name to "Carnival Greed"
My family and I will be sharing our experience and my brother and his wife will be contacting a lawyer as well as local newspapers to make others aware of how Carnival treats their passengers.
and will never travel with "Carnival Greed" again.

Dear Ladies and Gentlemen,

last week (24.8.-27.8.18) we were on a Carnival Victory cruise (3 adults) from Miami to Nassau. Actually we have booked a room for three people and three bed of course. But the third bed was only a folding bed, not in the same size as the others. This was really uncomfortable and therefore a really disappointing occurence for us. We told the guest service, but there were no kind and helpful at all. We wish you to compensate this confrontation.

Kind regards,
Ahmet Oeylue

Booked airfare with cruise thru Carnival, Thought it would be easy to book airfare with cruise, Part of return flight was cancelled and I filed a claim on July 4th. Was just informed Carnival does not refund airfare. Its in the fine print and was not told of this when flight was booked. What a Scam, total dishonesty and basically I paid for a service that was refunded to them but not to me per American Airlines.

I was charged $883.00 because I had to cancel a cruise that was paid in full in march of 2018. I just talked to an advisor from phone number [protected] she asked me to email you all at carnival so that I can get a 1 time credit towards another cruise next year. I went on carnival conquest last year. My booking number is 8bg4n7. I thought the insurance was for medical in case something happened to me on cruise. It was not explained to me by travel agent. My agent said I was charged the fees of $883.00 because I had to cancel a cruise that I paid off early in full in march of this year 2018. I was told that I could get a 1 time credit because of my sever health conditions. My phone number is [protected]. My address is 919 delmar avenue apt #202 memphis tennessee 38105. I did not have control of my health to turn into my conditions. I have heart disease now, an infection in my esophagus, gout, acid reflux and none of these are curable. I was looking forward to my cruise in october. Please allow me to be credited for a future cruise. I really enjoyed my cruise last year. I have a surgery coming up in 2 weeks that I have to undergo anesthesia and recover afterwards. I have been in the hospital several times in the past 4 months that I did not have control over. My booking # is bg4n7. The advisor that I apoke to said that next time I book a cruise, to be sure to get insurance. I am on disability and I just cannot give carnival $883.00. I am 56 years old and I do not have any one to help me. Please allow me a credit towards a cruise next year. I would greatly appreciate it. Thanks ahain in advance. Bonita bobo. I am a widow and I was looking forward to this cruise that I cannot go on this year in october. Thank you. Bonita bobo this cruise was for carnival horizon for 8 days. This would have eased my greiving.

Order of itinerary was changed after excursions where booked. Was told information would up date and match no order. My excursions still reflect old order causing an issue with being able to book other excursions. Also price of some of the excursions is higher then when I booked my excursions. Instead of Carnival correct my information customer service stated to cancel and rebook my excursions. Asked if I would be price matched as I paid a cheaper rate. Was told they couldn't do that. Each time ive called I have been told to wait as my cruise is not until next year. I don't see why my issues cannot be addressed and corrected now. I have been unable to get carnival to fix my information to finish booking excursions and book excursions for other people in my group.

Just returned on 08/24/2018 from Carnival Victory out of Miami to Nassau for our 18th anniversary needed a quick getaway. It was for the most part a decent trip. Ride was smooth, check in process great, food good. My major complaint which I was unable to lodge with the housekeeping because no phone was answered and Guest Service was just too long --was on the morning of our debarkation- we decided to just leave the ship as soon as I could when we arrived in port - due to an extremely foul stench in our stateroom from waste- yes- waste coming up into the shower area and floor( see pictures). It was gross, we could not shower and had to place towels on the floor to brush our teeth. No one answered my repeated calls to Housekeeping and Guest service lines were long from people settling bills. We were disgusted and just left with no shower, no breakfast. Also, on another note, at night the smell of marijuana permeated in the halls on our floor - 7th. I am an independent travel agent and chances of my referring future clients to this line are slim. I would not want anyone to experience that at all.

We had to cancel our cruise because of a unforeseen problem at our home. We had a major leak in our upstairs bathroom. Our shower pipe was cracked as well as the tub, which leaked down into our kitchen ceiling and light fixtures. The cost was what we were taking our cruise with. I can provide photos and the cost of repairs for your review. We were refunded all but $500.00. We would like to retrieve this refund.
Thanks,
Nancy Elliott

We booked at Carnival Cruise for Port of Mobile Alabama to Bahamas back in September 2017 to go with my brother, Retired Light Colonel, Kirk Boothe. We paid $1, 250 as a deposit and we were at first going with our children. My brother passed away in February of 2018. I called in June the travelocity site to cancel the children. They did. After purchasing excursions for our cruise over the last few months, about $600 and the rest of the cruise for a total $1, 575.00 that the Carnival Cruise line out of Port of Mobile, Alabama has canceled our room, and gave us a reimbursement for some of the excursions I have already paid for. I spent half the day talking on the phone to Travelocity representative who did nothing, and Carnival Cruises, who did nothing. We deserve our money back and the Carnival Cruise Lines Con Artist Act should not be servicing the Port of Mobile. I have read a serious amount of very sad, consumer reviews of those who were ripped off for no services, like we were from both of these Internet companies, and wish I had read them last year. This is a total disgrace as is akin to a ponzi scheme. I was reimbursed $403.08. I paid $1575.03. I was not reimbursed for $160.08 of excursion fees that we can't take. So, the total amount of $1, 232.11 is still owed to us.

I was scheduled to sail with my family on the 18th to 25th of Aug I traveled with carnival cruise line in the past and I just used my NYC license so I assumed it was ok so I did walk with my passport. I did have a photo of it on my phone. When I went to check in I was taken to a room like a criminal and asked several questions. I gave my passport $ and showed them the picture . After a long wait they told me I cannot board my 2 children started crying and because of the money I spent paying for the cruise my husband n kids went along without me. I am a citizen and they turned me away I was at the way I was treated since I cruise with carnival several times.

Am asking if I can get a refund or use the funds toward another cruise. Because there was no need to turn me away or allowed me to go through a traumatic experience in front my family.
I would appreciate any help you can provide to this solution
Thank you