Carnival Cruise Lines
Reviews and Complaints

On March 19th 2017, I was not able to board on Carnival Cruise because of having an insufficient travel documentation. I could make it if there was a clear note.
Since I was not able to get on, can I would like to request a refund or receive a future credit to have my second chance experiencing a cruise trip for next year trip?
My booking number is 4XQ0D6　

Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on 02/22/2017. I was on your cruise Carnival Victory, Miami-Key West-Mexico-Miami departing from Miami 02/20/2017.
On 02/21/2017 coming to Key West Port I accidentally missed my cruise and stayed in Key West longer than I was supposed. I can assure you that I have not engaged in any activities outside the law and my intention wasn’t to lose the cruise.
After realizing I lost my cruise with anyone trying to contact me on my american phone number, I met with the cruise agent who gave me an advice to fly to Mexico and get on the cruise again. According to her, that was the best and the cheapest option for me. As soon as I got my plain ticket I left her office and she never mentioned Jones Act or any other problems/fees that I could be confront embarking on the cruise again.
According to your official Carnival page:
“Carnival's Escalation Desk must be contacted before meeting the ship”
“The guest must sign an acknowledgment letter that they would like to meet the ship at the next port and are willing to pay the fine.”
“The signed letter will be scanned and sent to the onboard Guest Services Manager along with any pertinent flight information.”
All of those above statements weren't complete in my case. I can assure you that no one contacted Carnival’s Escalation Desk about my plan to embark on the cruise again in Mexico, and I have never been informed about paying the fine or signed any acknowledgment letter about any of this.
Embarking on the cruise, I was confront with paying the fine of $300. Your employer assured me that I’m paying for “Jones Act” directly to American government. On my receipt says “paid for guest service” which is not true at all, I was paying for “Jones Act”! Following this issue, I never got an evidence that the government really charge you anything or did my money really went to the right place.
I think that I am entitled to my money back, so what I want is a full refund or if you cannot manage that, a credit note for the full amount. I also want an apology, plus an explanation of why I was treated so badly.
I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thank you for your co-operation.
Sincere Regards,
Ana Sterc

Ana Sterc
420 Middle St
23704 Portsmouth, VA
[protected]
sterc.[protected]@gmail.com

On Paradise 2/13/2017. On the 15th when walking around the ship on deck 9 my husband tripped and fell when his foot caught the edge of an amplifier of a band that plays in that area. They were not playing since we were docked and there was no window in that immediate area to provide more light. The amps were extended into the walk area beyond the stage and sitting on black tile, no tape or anything to indicate an obstruction. The staff that assisted us in getting help expressed surprise that the amps were not lifted to the stage when not in use or taped to indicate they were in the walkway.
My husband was taken to the infirmary and treated for head, chest, and leg. It took two trips that day and into the next morning to stop the head injury from bleeding. Three more trips to change the bandage every day with me and my COPD pushing him in a wheel chair. The doctor told us we were not to leave the ship in Cozumel because the heat and sun would make him bleed more. We had to stay on the ship with everything closed. The doctor advised us to watch him for at least a couple of months because head injuries sometime show up later. We had to have x-rays done at out home doctor that showed no broken bones, but deep bruising in the chest area. He is still not able to resume activities, golf, etc. All this ruined our expected pleasant cruise and continue to affect us.

I feel it is also important to express out disappointment in our room. We paid for a window view looking at your ads that you send us in your e-mails. What we got was nothing like the room on the Paradise. We requested a change offering to pay an upgrade if necessary and were told nothing available. To insure we would not bump our heads on the TV cabinet hanging down they changed the bed to twins and moved one against the wall of the window. Now we had a window room that we could only look out if we kneelt on the bed!

I have never had to write a review like this, but we are going into 5 weeks later and had no contact from you except my calls to find out what you are going to do about our problems.

Hi my name is Kenny vuong. My booking number 5VV7Q5. My phone number : [protected]. Depart on Mar18, 2017 with Carnival Miracle. I can not sail on this day. My passport is not arrive and my fiancé family past await over sea. I do Not know that I can by insurance when I purchase through Expedia. No one mention to me since this is my first time. hope you review and consider give me future credit to have a chance join your cruise again. Can you please give me a voucher or return my money .
Thanks you so much for your understanding
Kenny vuong.

Not all happy with our 1st experience with Carnival Cruise.

We cruised out on the:
Conquest on 2/18/17-2/25/17.
Booking #: 1QB3H0
Room: 7376
Though we had a REALLY GOOD time on our 1st Cruise, we had a major underlining issue with the woman in the cabin next to us (Room 7380).

Due to their continuing harassment it certainly put an underlying dark cloud on what should have been a perfect vacation.

I understand that Carnival can not foresee inappropriate behavior of their guest. I am however concerned on how it is dealt with when it does comes to light.

Starting with day 1 on board.
Room 7380 was blaring music from their balcony for hours. It was so loud that we could not go outside to enjoy our own balcony.
We tried to call guest services, but after 20 minutes of waiting for them to answer the phone, we gave up.
We also knocked on Room 7380 door but they did not answer.
We told our Steward about it.
Mick and Jenette from Room 7388 were able to get a hold of guest services about the issue.
After about 5 hours of this blaring music I was able to speak to one of the woman in room 7380 to please lower the music. She was not happy and started getting snippy with me.
Then the crank phone calls started for both us (Room7376) and Room 7388. (we had to unplug our phones at times because of this)
These calls never stopped the entire time on our cruise.
Later that night (after midnight) and every night after, they (Room 7380) would come into the hallway, causing all kinds of noise and such. Waking the entire hall from their sleep.
On night 3 My husband John opened our door and asked for them to please be quite, Then came back into our room.
In turn the woman stood in front of our door and threaten my husband with physical violence.(He did not answer or engage in this assault)
On Day 4 of the cruise we woke up to an ice cream cone stuck to our door knob. (I just cleaned it up)
Later that day we returned to have toothpaste smeared on our door knob. (again I just cleaned it up)

That night we along with Mick Garity from Room 7388 we requested a meeting with Security. After waiting for over 40 minutes, we informed Security on what has been taken place. They apologized and said that they will speak with them. We also received a call from Security later that evening stating that they are monitoring the woman in Room 7380.
We no sooner got back to our room when we received yet another call from the them calling us "B####es".
On top of this every time we seen these woman out and about they would just try to stare us down.

The last day they threw trash onto our balcony. Again we just picked it up.

We never went back to security, being that they didn't seem to be able to handle the situation.

I know all of this behavior sounds very childish (which it is). We tried to ignore it, until they stated defacing our door. That's when we went to Security. We felt it best not to engage them, as in doing so would only escalate their poor behavior.

Jenifer, I really don't know what the solution is for Carnival to stop such unacceptable behavior from guest. What I do know is whatever was done in our case didn't work.

Because of this experience we had, it is really making us think twice on whether or not we would book another cruise with Carnival.

I know it's too late in our case, I'm just hoping that a policy will be put in place for out of control guest to get in line, fined or kicked off the ship. As no one should have had to deal with so much harassment from another guest as we did.

Thank you for your time,

Clarice Haas and John S. Palimeno
Booking #: 1QB3H0
Sailing: 02/18/17

On January 7th 2017, my friend and I were preparing to catch a flight to Miami from JFK airport in New York. Our flight was to depart at 7:59pm that night but kept getting delayed due to the weather. Our flight was delayed 4-5 times that night. At 11:30pm, as our plane was about to be cleaned and we were going to board, our flight was cancelled due to having "no flight crew". As we tried to rebook our flight to get to Miami, we found ourselves on line for several hours. While on this line, we called a representative from Carnival and told them our ordeal. The guy gave us two options: 1) To fly out to Cayman Islands to meet the cruise or 2) Cancel the cruise. We decided that with all the money we spent, we will try our best to catch the cruise in Cayman Islands. We were able to get a flight out on January 9th 2017 at 4pm, which was a connecting flight to Atlanta, then to Grand Cayman.
On Tuesday morning, January 10th 2017, around 8 in the morning, a friend of ours that was on the cruise called to tell us that the ship was not going to dock in Cayman port "due to the weather". I called Carnival cruise line with my friend to find out if this was accurate. When they said yes, we asked, "what now?" They said that there was absolutely nothing that they could do. We endured a 12-hour ordeal in the airport in order to get to the next port to meet the cruise. We were even willing to fly to the next port as well but the airport in Grand Cayman did not fly out to Mahogany Bay, Honduras. We made every effort and we feel as though Carnival should have made the effort to notify us first, even the day before so that we didn't fly out. I'm requesting that we get a refund for our troubles.

Customer Service,

I initially sent an email to Deborah Maestu on March 1st at 7:19 p.m. CST, received an automatic reply (below); however, it is now March 10th and I still have not received a response.

Thank you for your email. Due to the amazing promotions we are offering during our "WAVE" season, I am unable to respond to your email at this time. I will respond to emails with 24 hours or as soon as possible.

My wife and I are requesting assistance with getting a full refund of $1700.00 for the money we have on our Carnival account. Since our booking, many concerning things have come out in the news about Carnival ships: teen passengers getting raped, missing passengers, and Carnival employees trying to have sex with passengers. Also, Carnival ship’s technical issues that have recently made the news and one of the Carnival ships being stuck at sea as recent as January 2017 are something we are not willing to risk having happen to us.

We have teenagers who really enjoyed the Teen Club, Arcade, etc. when we cruised with Carnival a few years ago; however, we are no longer comfortable with allowing them to go to the Club or Arcade on their own; they have also communicated the fear of ‘what if it happens to us’? The glory of being on a cruise ship is the vast array of amenities for all ages and for them to not be able to safely enjoy all of it is truly a shame.

I hope that Carnival will understand and refund the money that they have held from me and my family so we can plan something other than a cruise.

Thanks
Mike Dubej

On 02/25/17 on the Carnival Freedom out of Galveston TX. Per our boarding pass our check in time was 12:00 PM a lot later than we had ever arrived. First thing I noticed was a huge crowed, when I asked a Carnival rep, we were told they were not concerned with the check in time. FIRST WARNNING SIGN! We had a party of 9 passengers, 4 state rooms traveling with 2 individuals in wheel chairs and 2 of us are considered handicapped by the State of Texas that where out of wheel chairs. The Cruise line has what is called a special assistance check in; we were told by a Carnival Rep that only the 2 in the wheelchairs could use this service. They made my wife (who has 2 Torn Rotator Cups in her Arms Push the wheel chair up all the ramps, because I was not in the stateroom) and the rest of the Party including 2 that where handicapped were told they could not use the assistance check in stand in line for 2.5 hours to check in. SECOND WARNING SIGN! When all of the Party was finally able to Board 3PM, we tried to go to the buffet to eat. Wouldn’t you know it; they were cleaning up to close it. THIRD WARNING SIGN! The cruise time for activities was missed managed and conflicting with Dinners and other activities. The Ship is not Wheelchair friendly especially in the lounges. I found most of the Crew Rude, unless you were Drinking Alcohol. If we would have been told about Carnival Guarantee after complaint was filed the first day, we would have gotten off the boat and flown home from Jamaica. I am a Diamond Member on Royal and have never been on a Cruise like this, Including Carnival. I work for a large company and have posted on our employee web board against traveling on Carnival. I would expect Carnival to refund at least our Cruise fare. There where may other incidents aboard, attempted tip changing on forms from the spa. Albert Williams Booking #4KC4T1 & 4KC4R5

On January 7th my friend and I had a flight to JFK to MIA. Unfortunately our flight was canceled due to "no flight crew". Early Sunday while on line stuck at the airport, my friend and I spoke to a carnival representative and he suggested two options: 1) To either fly out to Cayman Islands to meet the cruise ship or 2) Cancel the cruise altogether. During that day we made two reports to carnival about our situation and we decided that we would get a plane and meet the cruise ship.
Tuesday morning which was January 10, another friend of ours who was already on the ship called to notify us that Carnival Splendor would not be passing by Cayman Islands "due to weather", which Carnival never called us about . I believe it was carnival's responsibility to notify us about not passing by Cayman Islands. We could've been stuck at the port at Cayman with no place to go. It's not like we called and canceled and told Carnival that we will no longer be there. We made every effort to make two reports and to contact carnival and told them of our situation. No call or email from Carnival stating that they wouldn't be able to stop at Cayman Islands. It was after the fact when we got the phone call from my friend. That shouldn't have happended! Also since we didn't make it for the cruise, we had to stay over my cousin's house in Cayman for that week . We just want our money back due to the unpleasant experience that we faced. Will we go back to Carnival...Absolutely Not!

Ms. Doyle
I have recently left 2 voicemails on your extension about our cruise to Jamaica. As you know we did not make it to Jamaica. We did not leave Galveston tx until 2:00 am Sunday morning, while we were told it was because of fog I find it difficult to understand, I know that we had a 45-minute window that we had no fog, and as we over heard several of the crew discussing the fact that we could not leave because of a wedding party of which of the members were supposed to leave the ship and could not be found until very late. When we did leave, it was also very foggy and the ships are equipped with Doppler radar that is used to navigate the ship in dark and fog, as you know it was my wife and I’s honey moon and I mentioned it to you several times while setting up plans for the other 10 people in our party that were going with us to Jamaica to celebrate our honey moon. I expected to see some type of happy honey moon decor in the room when we got on board that was not the case, when we got to our room we found the drawers full of human hair, dust and dirt on all of the counters and bathroom shelving and some type of liquid on the ceiling above the room counter, of unknown type, something that resembled gum stuck to the light fixture above the television, and I have pictures of all of these to back this up, the bathroom smelled of urine, when I complained to the room steward all he could say was, you need to speak to guest services, and still didn’t clean the room. When I complained to guest services all I got was we are very sorry, After the second day, we meet up with a lady named Wanda in the elevator who said she was the housekeeping supervisor on another floor, she said she would get in touch with the supervisor for our floor, the next day we had a message written on our mirror that said, happy honey moon joe and Brenda, he also left a $50 spa discount card in the room. Me nor Brenda used the card it was left in the room. but the room was still not cleaned, all he did each day was make the bed, I don’t know if he even changed the sheets, its questionable. when the ship arrived costa Maya. Replacement for Jamaica. There were approximately 10 shops there that might have been open, everything else, and I mean everything was under construction, closed, or roped off where you could not get to it. When we booked our excursion to stingray island it was scheduled for three hours, the boat was an hour late getting to the dock so their supervisor instructed the drivers to drive us around the island so we drove around and listen to the driver talk about how long he lived on the island, not what I call a sting ray encounter. When we got to sting ray island we found one, yes one stingray that they jumped in and grabbed and held on to for the duration of the encounter which lasted 50 minutes and then we were returned to the dock. There are several other issues that went on during this cruise, I received my drink card from the casino after only having 800 points on my card, Brenda played a lot more than I did but when she asked about her card the denied it, when they gave it to her on the last day her points jumped from 1200 to 2300 in a matter of 5 minutes, there was several times myself, bobby graves and my wife and two friends witnessed different pay scales for the same card hands, and also witnessed the pit boss watching two different dealers making mistakes and correcting them in their foreign language, and I am going to see what I must do to request a refund for our trip, I am also going to post this issue and photos to social media as well as the forum for the cruise ship, it was not anything like it was supposed to be, positively the worst honey moon I could have had with my wife, or our guest. If you would like to discuss these issues with me, please feel free to contact me. [protected]

Rodney Farmer
[protected]@gmail.com
[protected]

To whom this may confer my boyfriend and I booked the magic for 3/4 to 3/11 however no one has been helpful in helping us receive our refund. My boyfriend father passed and they told us pretty much we lost out money and that there's nothing they can do. I would go above and beyond to solve this issue. A tragic has happen and they refuse to refund us

Dear Sir or Madam,
My name is Robin Gardner and have been a Carnival cruiser since 2010. I am so upset, disappointed and disgusted with your company. I was to set sail tomorrow (march 5th) on my HONEYMOON cruise.( booked since last September) Received an email regarding the struggle with The Splendor. I understand technical problems occur from time to time but to NOT OFFER A THING for my trouble other than a full refund or to cruise with the changed itinerary (both ports of Nassau and Freeport) of which I've visited twice before. To be such a loyal customer and only choose Carnival in the past and to be treated like a nobody. We spent extra money for the balcony room. I am just devastated that I was treated so poorly by your staff, who gave the impression that they didnt care at all about the fact that this was supposed to me the most romantic trip of my life... From this point forward I will not choose to cruise with Carnival. My honeymoon has been ruined. Then to make us wait for our refund... I haven't received an apology or any effort to make this right... Your loss I guess...
Sincerely,
Robin Gardner
Avid carnival cruiser...
Booking # 3PG3HO

Travel agent Cheryl never calls back ever I waited more then an hrs to try to talk to someone then lady gets on the phone with an attitude and hangs up on me at # [protected] ext.70450. I'm still on the phone for hrs trying to see why carnival has $4000 of my money on hold says my card won't go threw up the cruise line has the hold on it this cruise line took down all the wrong information on my email and the name they spelled wrong then say there gonna charge me to make name right on the room they will not let me talk to a supervisor at all. We have over 30 people going on this cruise I've spent hrs on phone trying to pay and straighten out all there issues we had someone die in our party and they won't let us keep the money on the room that was already been paid have to repay again this has been a miserable experience they have had no compassion have not tried to accommodate us at all just horrible I'll never use them again and I hope all 35 people we go with don't use them either

I was on the splendor Feb 19-26. I flew into Miami from nc and was super excited as this was my very first cruise ever, and boy was I extremely let down.The second day I became very sick after eating in the buffet with symptoms of food poisoning and was down for the rest of that day, I still felt terrible the next day but wanted to truly enjoy my trip.the 3rd day I was sitting in the casino when a waitress came barging into me dropping a heavy glass on my foot with flip flops on, leaving very sore and a big bruise .the room smelled terrible of sewage even with door shut, we couldnt see out of our window because it was so dirty, called room service twice and they never showed up. I got charged 3 times for the same charges, tying up my trip money.i could never get in a hot tub no matter what time I went because they were packed to the brim.the smell from the room gave me a constant headache, I went to guest services twice while on board but was trying to make the best of it as I wanted so bad to enjoy my first cruise of many more to.follow. I heard a lot of stories as to how carnival isn't the best cruise line to chose, But I'm usually a very easy person to please and am never one to complain so I thought eh it can't be that bad .I truly hope this isn't the carnival norm and that I just happen to have a bad first experience.

REZ#: 1LS4P7 FEB 12TH my suite was very small and old looking the shower head would not sty up the bed was wore out. the ship was had been in dry dock and was not ready there was not enough food in the dinning rooms the first two nights. there was only one pool open on that big ship at one time so always busy and out of 8 hot tubs there was only one maybe two open and again very busy could not get in it. o was a member of he cloud 9 spa but it too was so busy you could not get in it, because there was not any hot tubs open. and for dining if you did not eat in the dining hen you were forcing eating in the buffet style area which is fine, but however they only had one level of that open and after about 630 only half of that was open. and if you waited until after 10:00 p.m. all you had was pizza. All i can say is i spent almost 4, 000.00 on a cruise that i was very unhappy with and i will never cruise with carnival again. and i will tell everyone i possibly can how unhappy i am, because i feel like a lot of what was done to make this cruise as bad as i was could have been made a lot better if members of the cruise ship would have done there jobs better.

jackie pyles

I was on Carnival Splendor Feb 12-19, 2017
I was in the Red Carpet Bar and a glass was knocked over and cut my foot and leg. The staff cleaned up the mess but no one checked to make sure I was okay. At the time I thought the glass had simply grazed me. Once I got home I realized the cut was much deeper than I thought. I have not been able to get anyone on the phone to report this incident. I now have to go see my doctor to make sure the cut doesn't get infected or that i don't need any type of stitches. I spoke with my attorney and was told the cruise line could possibly be liable since the incident happened on a carnival ship.

Went on the freedom on Feb 11th for a 7 day cruise and it was hands down the worst vacation experience I have ever had. I got food poisoning the second day of the cruise and was sick pretty much the entire cruise. I called carnival to let them know and before I could even finish saying what all happened the service representative shut me down saying it isn't their problem and carnival never promised I would have a good experience. This is what really made me mad more than anything! I had been on 5 carnival cruises in the last 3 years and have not once called to complain. So now when I have a bad experience thru no fault of my own their response is oh well not our problem. I don't appreciate being treated that way. That was my LAST time cruising w carnival. I will go royal Caribbean from now on. Carnival has lost my business for ever after this last aweful cruise.

I was suppose to board Carnival Victory December 9, 2016 leaving out of Miami. Upon boarding our flight we were told the flight had some mechanical issues and would be a short delay. The flight ended up being canceled from Boston to Miami. I was very upset being this was going to be my first cruise and celebrating my birthday Dec 10. I was told by carnival to submit documentation of proof that the flight was canceled, in order to receive a full refund. I do not want the refund, I would still like to cruise. Is there anyway I am still able to cruise or will I have to take the refund?

Regarding: January 28th Valor – Galveston - Folio 4842 - Room 9257

To whom it may concern:

I am writing to you regarding my recent cruise with your company, which departed from Galveston on January 28th. I have traveled on several cruise lines and several Carnival ships, and being aboard the Valor has been by far the worst experience I have ever had on a cruise. I am hoping that you can offer some form of redress for the terrible journey I took on your ship.

I found myself not feeling not long after our first dining night in the Washington Room (early seating) and I had the salmon. It was obviously food poisoning. I could only stay in my cabin for the next two days, not being able to do anything the ship had to offer, eat in any of the restaurants, or see either of the ports of call. Since your gift shop is not open during the day while in port, I was unable to get the Imodium AD that I knew would take care of my symptoms. As it turns out the gift shop doesn’t offer any type of over the counter remedies so going to the medical center was our only option. I was told that I had to be quarantined for another day (the last day of the cruise)! (Strangely enough my two fellow travelers in the same room were not quarantined or asked about symptoms)

The medical officer told us that we would be credited one day for the quarantine. We found a letter stating otherwise upon debarkation offering a $98 credit toward a future cruise. Later, several other passengers had mentioned others being sick after that first night.

THREE days of our five day cruise I was UNABLE to partake of anything the cruise had to offer: dining, events, shows, excursions and etc. I was told I was to eat only from room service which only offered clear soup and crackers. When I ordered a 7-up I was charged being told that my “Cheers Program” was not allowed for in room beverages. My husband ran down to several places to buy me ginger ale using our PAID For Cheers Program. Not only did all of this ruin my vacation that I waited over a year to take, I will not be able to take time off again for another two years, it impacted my husband and my best friends who was on her first cruise and probably now her last.

In addition, the first meal we had poolside were the shredded pork and chicken tacos which had more than 8 bones that we fortunately found rather than choking on them. At Rosie’s buffet we found several hairs in the eggs. And my husband almost consumed a pint of milk that looked like blue cheese and smelled worse! I am very unsure about cruising with Carnival again after this horrific experience.

I request that you remedy this situation immediately. I believe that in the very least a refund for 3 days that I was unable to partake in ANY of the “included” dining option, events, shows and etc. would be appropriate. I am sure that the total will not come close to the money saved by Carnival by all of the people on board effected.

While on carnival cruise starting on 18 december 2016 (booking number 2tw4b4, ship carnival fascination, stateroom e-60, guest), I purchased 10 photos on the first formal dining and received one shutterfly free small luggage tag - code # ca2h-2ev2-jgf5-wwyfpy and free 8x8 photo book - code # ca2k-b2jn-bkmy-s8x7cm. I then purchased another 10 photos on the second formal dining and received another shutterfly free small luggage tag - code # ca2h-82pt-4uzv-0mgbxx and free 8x8 photo book - code ca2k-76ha-yhcd-c9vz54. after working on building the book (6 days), I tried to redeem my free gifts and couldn't. I spoke with shutterfly customer service who inform me that I couldn't both tag and book codes. only one per account and address, they also informed me that carnival was aware of the problem. they further stated that if the first four letters are the same, the system will automatically see it as the same code. on february 13, at approximately 10:45 am, I spoke with customer care, who also then spoke with the photos - pixels people, who stated that they were aware of the problem. but, couldn't offer me a new codes to make my purchase. as I explain to your rep this is false advertisement and I spend over $500.00 and was told by carnival photo rep that I could redeem my gift. that was a lie.
If they are aware of the problem why practice false information, only to make a purchase!