Menu
For Business Write a review File a complaint
Carter Bank & Trust Customer Service Phone, Email, Contacts

Carter Bank & Trust
Reviews and Complaints

www.carterbankandtrust.com

Learn how the rating is calculated

1.7 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Carter Bank & Trust Complaints 6

ComplaintsBoard
E
10:20 am EDT

Carter Bank & Trust scra benefits

I had been emailing with a member on your team in regards to SCRA benefits. I have been denied my right to receive any interest over 6% I have paid on past loans. I have had 2 personal loans and 1 auto loan with Carter Bane and Trust. I have had great experience with this establishment and I would love to continue with any business I have in the future. I would like your help with this matter. Documents are enclosed with all information you need. Thank you.

Desired outcome: Recieve my 6% interest cap on loans and refunded on any money I paid over 6%

Read full review of Carter Bank & Trust
View 0 more photos
Hide full review
ComplaintsBoard
A
4:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried to cash or deposit a check that my daughter had signed over to me. I had money in the account to cover the check. I had been doing this since August when she got the job she's only 15. The woman that set up my account said I could not sign her up for a checking account until she turned 16. The branch manager Tony Reese could not be bothered to get...

Read full review of Carter Bank & Trust
ComplaintsBoard
C
12:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sat in the drive thru line. I was not greeted or assisted the entire time i was in line.. I sent my card, my driver's license and my deposit slip through the tunnel and it was never even touched. Cars on both sides of me were assisted and moving right along. I was not offered assistance until I pressed the call button and requested my items be returned...

Read full review of Carter Bank & Trust

Is Carter Bank & Trust Legit?

Carter Bank & Trust earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Carter Bank & Trust to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Carter Bank & Trust is known for their high standards and safety. If you're thinking about dealing with Carter Bank & Trust, it's wise to check how they handle complaints.

Carterbankandtrust.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carterbankandtrust.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Carter Bank & Trust has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Carter Bank & Trust has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
B
5:19 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son went in to one of their branches to cash a check I wrote for him, for Christmas. I have done this for my children, for 30 years. And, more recently, my grandchildren. It was merely $200.00. They asked him if he had an account there, which he does not. They then told him he had to sit down and be 'profile reviewed', or they would not cash the check...

View 0 more photos
Read full review of Carter Bank & Trust
ComplaintsBoard
W
4:42 pm EDT

Carter Bank & Trust banking

If my employer is a customer of your company and my check is written off there account why do I have to be a customer to get my check cashed with you in drive through? I get off work at 5:00 most days and lobby is closed and recently they changed there policy or so they say they have, that if YOU are not a customer they want cash your checks in drive through, well I can't get there before 5:00!, and I hate this bank and wound never open an account with them. It's bad enough it takes 15 minutes or more to cash a check inside (usually a couple hundred dollars) as it is, who would want to constantly bank there and spend that much at this bank! I all but begged them to cash my check today in drive through because my company is there customer and they wrote the check and they refused to! I am very disappointed!

Read full review of Carter Bank & Trust
Hide full review
ComplaintsBoard
G
11:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Carter Bank & Trust N.American/UK Compensation Draw

At the end of Nov. 2010, I received an envelope from the Claim Office of KAREN FIXICO, from the Canadian Side of Niagra Falls. There was a CASHIER"S CHECK in the amount of $3, 940.00 enclosed with the letter. The check was from a bank called the "CARTER BANK & TRUST". I was informed that I was the winner of $55K and that I was to deposite the enclosed check, which was a deduction amount for taxes. I was to use this for the deduction of taxes, and what was left over after taxes was to be mine. I was then instructed to give a call to a man named DOM ( which sounds fake), and he would give me further instructions on what to do in order to recieve the so called 55K. Even the name of FIXICO sounds fake. I decided that in the coming week, I will contact Carter Bank & Trust, and speak with the person in charge, and I will try to get to the bottom of this. If this was a real cashier's check, wouldn't the address information be on the check under the posted name of the bank? Secondly, the contact names do not sound realistic, and how could I have won 55k, when I never participated in any drawings form the named large businesses of companys. This is an immoral thing to pull on inocent working people and senior citizens, that it should be stopped, and there should be arrests mad on those that pull these stunts. Don't you agree? I should note that I opened this letter on March 25, 2011, qwhile going through junk mail. This is exactly what it is. PLANE JUNK! I also posted this warning of the scam on Face Book. Thank you or reading this complaint. Guy G. Cenname of Los NAgeles, Ca. 90027-USA.

Read full review of Carter Bank & Trust
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Carter Bank & Trust Reviews 0

Looks like Carter Bank & Trust has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Carter Bank & Trust, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Carter Bank & Trust complaint handling

Carter Bank & Trust reviews first appeared on Complaints Board on Mar 27, 2011. The latest review scra benefits was posted on Apr 29, 2022. The latest complaint N.American/UK Compensation Draw was resolved on Mar 27, 2011. Carter Bank & Trust has an average consumer rating of 2 stars from 6 reviews. Carter Bank & Trust has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Carter Bank & Trust Contacts

  2. Carter Bank & Trust phone numbers
    +1 (800) 868-5762
    +1 (800) 868-5762
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number Click down if you have unsuccessfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 868-5762 phone number
    Debit MasterCard Support
    +1 (866) 985-2273
    +1 (866) 985-2273
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number Click down if you have unsuccessfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (866) 985-2273 phone number
    Debit Card Activation, PIN Selection & PIN Change
    +1 (800) 523-4175
    +1 (800) 523-4175
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number Click down if you have unsuccessfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (800) 523-4175 phone number
    Lost & Stolen
    +1 (276) 632-8000
    +1 (276) 632-8000
    Click up if you have successfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number 0 0 users reported that they have successfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number Click down if you have unsuccessfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number 0 0 users reported that they have UNsuccessfully reached Carter Bank & Trust by calling +1 (276) 632-8000 phone number
    Head Office
    More phone numbers
  3. Carter Bank & Trust emails
  4. Carter Bank & Trust address
    1300 Kings Mountain Road, Martinsville, Virginia, 24112, United States
  5. Carter Bank & Trust social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.