Cartrack’s earns a 1.1-star rating from 208 reviews, showing that the majority of vehicle owners are dissatisfied with fleet management solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor service delivery
Good day. We were scheduled to remove our tracker on thurs 29 aug at 12pm as we were selling our car within the next twpo days.The technician did not show up and the call centre was off no use. The first lady did not know a head from her foot and gave me all the wrong information which sent me into a panic. The second lady promised to call the technician and call e back. After a 45min wait there was no return of call.After calling numerous times a gentleman was able to assist me and informed me that the technician phone was off and they had no other way of contacting him.
I took the day off from work to make sure that the car was at home at the arranged time. It was totally unprofessional on both car tracks side as well as the technician side to just not show up.
They have managed to give me an appointment for Friday 30aug at 12pm.
I have to stay home again, which is a total inconvenience.
I hope that the technician pitches up this time...
VERY ANGRY CARTRACK CLIENT
Account billing
I do not know where to start however attached is my bank statement.
Initially when I spoke to you and requested that cartrack re imburse me the bank charges that went off my account r150 off which were reimbursed back into my nedbank account only on the 10th and again after instructing you not to debit the r59.73 instead debit the full amount for that same month on the 20th as per my email below.
In may &june and july you debited as per agreement and I didn't have any problems up until I received an sms from you guys again confirming that the account is in arrears. I decided to firstly ignore them but when I received the last one recently I then decided to call in and get clarity as to what transpired in my account after 3months i'm being told of the arrears.
Spoke to a lady by the name of mpho on (010 140 3918) explained my whole situation and she confirmed that she will have to speak to the manager and get back to me with proper feedback. (again I mentioned i'm not running away from anything I just need clarity.) but I believe she couldn't get back to me because of it slipped her mind or was so busy off which again I do understand.
Today @08:23 after getting a notification from my banker the very same amount r150 was debited. According to my understanding this whole transaction was done illegally as you need to get my approval to debit or make any sort of arrangements. You can say it is a small amount but it is my money off which again I need clarity from you guys who requested for that debit order to go off without my concern? I'm not going to let this one go this time i've been way to patient with this matter.
If this is how you treat your clients then i'm afraid this time around you've crossed the line.in as much as you feel you had rights to neodo track my account but without my concern then it is a problem! Should same be not resolved before the end of business day I will proceed to take it further rather spend more on service and be happy that be treated this way.
Hope to hear from your manager soon.
fleet management unit not appearing on my phone application
On the 18th July 2019 I reported that vehicle is not appearing on the phone application but I was told it can't be booked for repair as on Car track side it shows it is working.
This morning 26 July Cartrack called because it was no longer showing on their side as well. The vehicle was booked for 15h00 same (day 26 July 2019) and I was told the GPS unit was replaced, yet the vehicle is still not showing on phone app. I phoned fleet management support but the consultant Nokuthula from Fleet cut the call while I was explaining and she didn't pick up when I was put through to her line 2nd time, therfore I couldn't explain further to her.
At the Cartrack fitment center I was told that there is nothing else they can do on their side but that they picked up that the registration number of the vehicle in question was previously used by a Hilux Double Cab which was fitted with a Cartrack unit, and that it shows that the Hilux Double Cab has been cleared.
I don't know what else to do as the fleet managent department has been rebooting the device.
The vehicle registration is ND495005 Toyota Etios 2019 White in colour.
Zingisa Mashalaba
[protected]
service
My account was deducted so many times, I don't understand why but it was a huge inconvenience. I attached proof of deduction and sent it to customer service and three consultants in different times but none of them ever came back to me, i'm not sure what to make of this.
I don't think I want to continue with this contract relationship anymore because they do not have integrity, what if something big happens, will I rely on them to assist me?
They took money which we did not agree on and that is breaking the contract.
Below are the details of my deduction, they only returned r200.75.
This is the amount that went out of my account.
Went off - rightly so:
25.05.2018 - r200.75
25.06.2018 - r200.75
What I do not understand is, why did you take this amount: how much is my tracker cover?
26.06.2018 - r200.75
06.07.2018 - r238.25
07.07.2018 - r238.25
= - r677.25
unit failures
Hi I bought my vehicle in june 2014 and a fleet unit was installed already whith out me having an option. I activated the unit middle of july and a debit order was lodged immediately. Since then I was having trouble with the unit freezing at any given time.in december 2014 the unit was replaced but still in certain areas there was no reception. Cartack blaming the service provider. Wow that is amazing now who will take the blame if my vehicle was hi-jacked or stolen in such an area.
In may 2015 I wanted to cancel the tracking because the premium was increasing from r 189 to r 224 per month. I gave them the cancellation around the 20th of may and with my debitorder raised the 15th of every month according to me it was sufficient time to cancel. I have received the letter of the cancellation but still they are trying to deduct money from my account every month. Now I must pay for a service that I would not have available.
The accounts department of cartrack is totally incapable of understanding your problem because they are not trained well and can not think for themselves. If the system does not reflect something they can not assist.
Very poor service, I would rather have a netstar installed with no problems and at a premium of r 120 per month.
bad service
We have a cartrack unit installed in 1 of our vehicles special to track and monitor the driver. On 2 june 2014 I tried to retrieve a report from the cartrack website because we suspected in house theft and urgently need this report but with no luck! I call the call centre and spoke to charlene williams, she send an email - (good morning elize, unfortunately the data is lost and we are unable to retrieve it. We would like to schedule a repair on the tracking device and replace it. Please confirm if I may proceed. Our apologies for the inconvenience caused elize. Regards, charlene williams fleet administrator")
This is the reason why we have a cartrack unit in the vehicle! This was not good enough we needed the report! It was faulty for months and they did not care to monitor the unit! We paid for a faulty unit for months! She apologize and that was it, no compensation at all, no report for months! She stop emailing when I asked what now! We want them to remove there unit and refund all the debit orders made to cartrack immediately!
Bad service, no response - the only time you hear from them is when they want to debit your account. I notified them months ago that my car was sold they did not do due diligence and continued to debit my account.
something is wrong with my tracket - Its been almost a month - It still has not been repaired -
I did phone in several times already
I've informed cartrack that i no longer need their services because iam financially bankrupt, so they keep debiting me and i reverse the debit order because i use the money to pay for my child school fees
I had an appointment with car track to do an installation today, 23 December 2022, I have been waiting for the whole day. No communication. I contacted the client services, no answer from the scheduling department.
I lost the whole day.
This so unprofessional.
03/12/22 18:06 at Thabazimbi mall in front of cappuccinos, driver of vehicle CH 56 MN GP opens their door against our vehicles door, then says theres no scratch or dent why are we complaining
Poor service I’m so disappointed by this Cartrack. They don’t forget to take their money every month but they are failing to reinstall the Cartrack in my car its almost 4 months now paying without being helped.
On the 2nd of July 2022 I got hijacked and remembered that I had the recovery warranty with CARTRACK, I then lodged a claim with them on the 4th of July 2022 since I have been paying and since they did not recover my vehicle. They say they cannot pay the R150000 because I did not check the device quarterly.
Can I be assisted in this regard.
I lost my car in November 2019 my car was recovered by another track not car track now Im getting endless calls saying I should pay R1700 cancellation fee which is not appropriate all call centre workers are busy irritating me and I made agreement to pay R100 which fell onto deaf ears.
can you please cancel my contract with you as from JULY 2018.
THEMBA MATROOS [protected]
I joined cartrack in 2017 and in July 2018 the car was a non- runner. I informed them. they used to call my daughter and ask her how was the car and is there something wrong with the car. I explained to the caller that, the battery is out and the car is not running. Instead of cancelling they add more money and intimidate me with legal action if I do not pay R2500.00. THE CAR IS STILL NOT RUNNING. I need money to fix the car. when the car started to disturb they never phoned to inquire. If the car has fault, they can see that the car has stopped where it is not supposed to stop. They do not advise you about high risk arrears where cars are high jacked. Is it fair to pay for low service? Mitsubishi parts are so scarce.
Themba Matroos
[protected]
Cartrack Reviews 0
If you represent Cartrack, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Cartrack
Here is a guide on how to file a complaint against Cartrack on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Cartrack in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Cartrack. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Cartrack on ComplaintsBoard.com.
Overview of Cartrack complaint handling
-
Cartrack Contacts
-
Cartrack phone numbers+27 112 503 000+27 112 503 000Click up if you have successfully reached Cartrack by calling +27 112 503 000 phone number 24 24 users reported that they have successfully reached Cartrack by calling +27 112 503 000 phone number Click down if you have unsuccessfully reached Cartrack by calling +27 112 503 000 phone number 17 17 users reported that they have UNsuccessfully reached Cartrack by calling +27 112 503 000 phone number17%Confidence scoreSouth Africa+1 (424) 500-8601+1 (424) 500-8601Click up if you have successfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have successfully reached Cartrack by calling +1 (424) 500-8601 phone number Click down if you have unsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone numberUnited States+64 94 441 244+64 94 441 244Click up if you have successfully reached Cartrack by calling +64 94 441 244 phone number 1 1 users reported that they have successfully reached Cartrack by calling +64 94 441 244 phone number Click down if you have unsuccessfully reached Cartrack by calling +64 94 441 244 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +64 94 441 244 phone number100%Confidence scoreNew Zealand+48 222 121 970+48 222 121 970Click up if you have successfully reached Cartrack by calling +48 222 121 970 phone number 1 1 users reported that they have successfully reached Cartrack by calling +48 222 121 970 phone number Click down if you have unsuccessfully reached Cartrack by calling +48 222 121 970 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +48 222 121 970 phone number100%Confidence scorePoland+351 808 100 125+351 808 100 125Click up if you have successfully reached Cartrack by calling +351 808 100 125 phone number 1 1 users reported that they have successfully reached Cartrack by calling +351 808 100 125 phone number Click down if you have unsuccessfully reached Cartrack by calling +351 808 100 125 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +351 808 100 125 phone number100%Confidence scorePortugal+34 910 024 504+34 910 024 504Click up if you have successfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have successfully reached Cartrack by calling +34 910 024 504 phone number Click down if you have unsuccessfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have UNsuccessfully reached Cartrack by calling +34 910 024 504 phone numberSpain+267 390 1303+267 390 1303Click up if you have successfully reached Cartrack by calling +267 390 1303 phone number 1 1 users reported that they have successfully reached Cartrack by calling +267 390 1303 phone number Click down if you have unsuccessfully reached Cartrack by calling +267 390 1303 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +267 390 1303 phone number100%Confidence scoreBotswana+852 39 551 050+852 39 551 050Click up if you have successfully reached Cartrack by calling +852 39 551 050 phone number 1 1 users reported that they have successfully reached Cartrack by calling +852 39 551 050 phone number Click down if you have unsuccessfully reached Cartrack by calling +852 39 551 050 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +852 39 551 050 phone number100%Confidence scoreHong Kong+254 731 305 505+254 731 305 505Click up if you have successfully reached Cartrack by calling +254 731 305 505 phone number 1 1 users reported that they have successfully reached Cartrack by calling +254 731 305 505 phone number Click down if you have unsuccessfully reached Cartrack by calling +254 731 305 505 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +254 731 305 505 phone number100%Confidence scoreKenya+60 130 080 8999+60 130 080 8999Click up if you have successfully reached Cartrack by calling +60 130 080 8999 phone number 1 1 users reported that they have successfully reached Cartrack by calling +60 130 080 8999 phone number Click down if you have unsuccessfully reached Cartrack by calling +60 130 080 8999 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +60 130 080 8999 phone number100%Confidence scoreMalaysia+265 188 0695+265 188 0695Click up if you have successfully reached Cartrack by calling +265 188 0695 phone number 1 1 users reported that they have successfully reached Cartrack by calling +265 188 0695 phone number Click down if you have unsuccessfully reached Cartrack by calling +265 188 0695 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +265 188 0695 phone number100%Confidence scoreMalawi+258 843 136 793+258 843 136 793Click up if you have successfully reached Cartrack by calling +258 843 136 793 phone number 1 1 users reported that they have successfully reached Cartrack by calling +258 843 136 793 phone number Click down if you have unsuccessfully reached Cartrack by calling +258 843 136 793 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +258 843 136 793 phone number100%Confidence scoreMozambique+26 461 309 092+26 461 309 092Click up if you have successfully reached Cartrack by calling +26 461 309 092 phone number 1 1 users reported that they have successfully reached Cartrack by calling +26 461 309 092 phone number Click down if you have unsuccessfully reached Cartrack by calling +26 461 309 092 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +26 461 309 092 phone number100%Confidence scoreNamibia+234 903 559 3663+234 903 559 3663Click up if you have successfully reached Cartrack by calling +234 903 559 3663 phone number 1 1 users reported that they have successfully reached Cartrack by calling +234 903 559 3663 phone number Click down if you have unsuccessfully reached Cartrack by calling +234 903 559 3663 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +234 903 559 3663 phone number100%Confidence scoreNigeria+63 26 612 651+63 26 612 651Click up if you have successfully reached Cartrack by calling +63 26 612 651 phone number 1 1 users reported that they have successfully reached Cartrack by calling +63 26 612 651 phone number Click down if you have unsuccessfully reached Cartrack by calling +63 26 612 651 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +63 26 612 651 phone number100%Confidence scorePhilippines+65 62 554 151+65 62 554 151Click up if you have successfully reached Cartrack by calling +65 62 554 151 phone number 1 1 users reported that they have successfully reached Cartrack by calling +65 62 554 151 phone number Click down if you have unsuccessfully reached Cartrack by calling +65 62 554 151 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +65 62 554 151 phone number100%Confidence scoreSingapore+268 519 0039+268 519 0039Click up if you have successfully reached Cartrack by calling +268 519 0039 phone number 1 1 users reported that they have successfully reached Cartrack by calling +268 519 0039 phone number Click down if you have unsuccessfully reached Cartrack by calling +268 519 0039 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +268 519 0039 phone number100%Confidence scoreSwaziland+255 222 772 434+255 222 772 434Click up if you have successfully reached Cartrack by calling +255 222 772 434 phone number 1 1 users reported that they have successfully reached Cartrack by calling +255 222 772 434 phone number Click down if you have unsuccessfully reached Cartrack by calling +255 222 772 434 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +255 222 772 434 phone number100%Confidence scoreTanzania+66 21 362 920+66 21 362 920Click up if you have successfully reached Cartrack by calling +66 21 362 920 phone number 1 1 users reported that they have successfully reached Cartrack by calling +66 21 362 920 phone number Click down if you have unsuccessfully reached Cartrack by calling +66 21 362 920 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +66 21 362 920 phone number100%Confidence scoreThailand+971 800 2278 7225+971 800 2278 7225Click up if you have successfully reached Cartrack by calling +971 800 2278 7225 phone number 1 1 users reported that they have successfully reached Cartrack by calling +971 800 2278 7225 phone number Click down if you have unsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number100%Confidence scoreUAE+263 488 4554+263 488 4554Click up if you have successfully reached Cartrack by calling +263 488 4554 phone number 1 1 users reported that they have successfully reached Cartrack by calling +263 488 4554 phone number Click down if you have unsuccessfully reached Cartrack by calling +263 488 4554 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +263 488 4554 phone number100%Confidence scoreZimbabwe
-
Cartrack emailsclientservices@cartrack.com100%Confidence score: 100%Supportanname.devilliers@cartrack.com84%Confidence score: 84%
-
Cartrack address11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
-
Cartrack social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 08, 2024
Most discussed Cartrack complaints
Poor service accounts departmentRecent comments about Cartrack company
Poor service accounts department
Forest River
274 reviews
Kubota
70 reviews
Copart
113 reviews
All Island Automotive Towing
9 reviews
ShearComfort Seat Covers
5 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.