Menu
For Business Write a review File a complaint
CB Automotive and Vehicles Cartrack Car track account paid in full but still receiving calls and texts.
Cartrack

Cartrack review: Car track account paid in full but still receiving calls and texts.

H
Author of the review
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I emailed or sent WhatsApp on the 6th of July 2023 informing Fleet that my vehicle was sold on the 5th of July and requested a settlement amount to pay account in full and cancel unit and account as the car was no longer in my possession. I received a total of R 629,20 that I paid on the 8th of July. On the 4th of August I received an emailed with the Confirmation of Cancellation form that was sent to me @ 05:23, completed and sent back via email. On the 11th of August I was still receiving calls for an amount of R130,15 that was outstanding. I explained more than once and to multiple people that called me that they can refer back to the 05th of July to the 8th of July when account was paid so that the agents don't make the same calls. I must admit that I dealt with unprofessional staff and abrupt. Yes, I reiterated that I am always reminded that all calls are recorded for quality and security reasons, yet nobody went back to listen to calls or check notes (that I assumed must be made after each call) but was told instead that the amount I was given of R629.20 was incorrect. I advised them to take it up with the staff member that sent that amount but was asked if I would rather prefer that person getting into trouble rather than paying the money. I was called outside of business hours on Sundays and when I asked why this was happening and more than once I was told not to ask them when and why they are calling on Sundays. Many calls were ended without informing me or without greeting the client. 14 Aug, 21 Sep, 22 Sep, 24 Sep, 28 Sep, 30 Sep, 05Oct, 16 Oct, 17 Oct, 19 Oct, 24 Oct, 27 Oct, 31 Oct WhatsApp messages received. saying the same thing. SMS received 10 Oct, 30 Oct saying that they will proceed with blacklisting if payment is not made by 31 Oct.

Desired outcome: I would appreciate it to take time listen to recorded calls staff member that issued me with the amount take ownership or accountability that he or she made a mistake.

View 0 more photos
0 comments
Add a comment
  1. Cartrack Contacts

  2. Cartrack phone numbers
    +27 112 503 000
    +27 112 503 000
    Click up if you have successfully reached Cartrack by calling +27 112 503 000 phone number 24 24 users reported that they have successfully reached Cartrack by calling +27 112 503 000 phone number Click down if you have unsuccessfully reached Cartrack by calling +27 112 503 000 phone number 17 17 users reported that they have UNsuccessfully reached Cartrack by calling +27 112 503 000 phone number
    17%
    Confidence score
    South Africa
    +1 (424) 500-8601
    +1 (424) 500-8601
    Click up if you have successfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have successfully reached Cartrack by calling +1 (424) 500-8601 phone number Click down if you have unsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone number
    United States
    +64 94 441 244
    +64 94 441 244
    Click up if you have successfully reached Cartrack by calling +64 94 441 244 phone number 1 1 users reported that they have successfully reached Cartrack by calling +64 94 441 244 phone number Click down if you have unsuccessfully reached Cartrack by calling +64 94 441 244 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +64 94 441 244 phone number
    100%
    Confidence score
    New Zealand
    +48 222 121 970
    +48 222 121 970
    Click up if you have successfully reached Cartrack by calling +48 222 121 970 phone number 1 1 users reported that they have successfully reached Cartrack by calling +48 222 121 970 phone number Click down if you have unsuccessfully reached Cartrack by calling +48 222 121 970 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +48 222 121 970 phone number
    100%
    Confidence score
    Poland
    +351 808 100 125
    +351 808 100 125
    Click up if you have successfully reached Cartrack by calling +351 808 100 125 phone number 1 1 users reported that they have successfully reached Cartrack by calling +351 808 100 125 phone number Click down if you have unsuccessfully reached Cartrack by calling +351 808 100 125 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +351 808 100 125 phone number
    100%
    Confidence score
    Portugal
    +34 910 024 504
    +34 910 024 504
    Click up if you have successfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have successfully reached Cartrack by calling +34 910 024 504 phone number Click down if you have unsuccessfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have UNsuccessfully reached Cartrack by calling +34 910 024 504 phone number
    Spain
    +267 390 1303
    +267 390 1303
    Click up if you have successfully reached Cartrack by calling +267 390 1303 phone number 1 1 users reported that they have successfully reached Cartrack by calling +267 390 1303 phone number Click down if you have unsuccessfully reached Cartrack by calling +267 390 1303 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +267 390 1303 phone number
    100%
    Confidence score
    Botswana
    +852 39 551 050
    +852 39 551 050
    Click up if you have successfully reached Cartrack by calling +852 39 551 050 phone number 1 1 users reported that they have successfully reached Cartrack by calling +852 39 551 050 phone number Click down if you have unsuccessfully reached Cartrack by calling +852 39 551 050 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +852 39 551 050 phone number
    100%
    Confidence score
    Hong Kong
    +254 731 305 505
    +254 731 305 505
    Click up if you have successfully reached Cartrack by calling +254 731 305 505 phone number 1 1 users reported that they have successfully reached Cartrack by calling +254 731 305 505 phone number Click down if you have unsuccessfully reached Cartrack by calling +254 731 305 505 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +254 731 305 505 phone number
    100%
    Confidence score
    Kenya
    +60 130 080 8999
    +60 130 080 8999
    Click up if you have successfully reached Cartrack by calling +60 130 080 8999 phone number 1 1 users reported that they have successfully reached Cartrack by calling +60 130 080 8999 phone number Click down if you have unsuccessfully reached Cartrack by calling +60 130 080 8999 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +60 130 080 8999 phone number
    100%
    Confidence score
    Malaysia
    +265 188 0695
    +265 188 0695
    Click up if you have successfully reached Cartrack by calling +265 188 0695 phone number 1 1 users reported that they have successfully reached Cartrack by calling +265 188 0695 phone number Click down if you have unsuccessfully reached Cartrack by calling +265 188 0695 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +265 188 0695 phone number
    100%
    Confidence score
    Malawi
    +258 843 136 793
    +258 843 136 793
    Click up if you have successfully reached Cartrack by calling +258 843 136 793 phone number 1 1 users reported that they have successfully reached Cartrack by calling +258 843 136 793 phone number Click down if you have unsuccessfully reached Cartrack by calling +258 843 136 793 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +258 843 136 793 phone number
    100%
    Confidence score
    Mozambique
    +26 461 309 092
    +26 461 309 092
    Click up if you have successfully reached Cartrack by calling +26 461 309 092 phone number 1 1 users reported that they have successfully reached Cartrack by calling +26 461 309 092 phone number Click down if you have unsuccessfully reached Cartrack by calling +26 461 309 092 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +26 461 309 092 phone number
    100%
    Confidence score
    Namibia
    +234 903 559 3663
    +234 903 559 3663
    Click up if you have successfully reached Cartrack by calling +234 903 559 3663 phone number 1 1 users reported that they have successfully reached Cartrack by calling +234 903 559 3663 phone number Click down if you have unsuccessfully reached Cartrack by calling +234 903 559 3663 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +234 903 559 3663 phone number
    100%
    Confidence score
    Nigeria
    +63 26 612 651
    +63 26 612 651
    Click up if you have successfully reached Cartrack by calling +63 26 612 651 phone number 1 1 users reported that they have successfully reached Cartrack by calling +63 26 612 651 phone number Click down if you have unsuccessfully reached Cartrack by calling +63 26 612 651 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +63 26 612 651 phone number
    100%
    Confidence score
    Philippines
    +65 62 554 151
    +65 62 554 151
    Click up if you have successfully reached Cartrack by calling +65 62 554 151 phone number 1 1 users reported that they have successfully reached Cartrack by calling +65 62 554 151 phone number Click down if you have unsuccessfully reached Cartrack by calling +65 62 554 151 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +65 62 554 151 phone number
    100%
    Confidence score
    Singapore
    +268 519 0039
    +268 519 0039
    Click up if you have successfully reached Cartrack by calling +268 519 0039 phone number 1 1 users reported that they have successfully reached Cartrack by calling +268 519 0039 phone number Click down if you have unsuccessfully reached Cartrack by calling +268 519 0039 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +268 519 0039 phone number
    100%
    Confidence score
    Swaziland
    +255 222 772 434
    +255 222 772 434
    Click up if you have successfully reached Cartrack by calling +255 222 772 434 phone number 1 1 users reported that they have successfully reached Cartrack by calling +255 222 772 434 phone number Click down if you have unsuccessfully reached Cartrack by calling +255 222 772 434 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +255 222 772 434 phone number
    100%
    Confidence score
    Tanzania
    +66 21 362 920
    +66 21 362 920
    Click up if you have successfully reached Cartrack by calling +66 21 362 920 phone number 1 1 users reported that they have successfully reached Cartrack by calling +66 21 362 920 phone number Click down if you have unsuccessfully reached Cartrack by calling +66 21 362 920 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +66 21 362 920 phone number
    100%
    Confidence score
    Thailand
    +971 800 2278 7225
    +971 800 2278 7225
    Click up if you have successfully reached Cartrack by calling +971 800 2278 7225 phone number 1 1 users reported that they have successfully reached Cartrack by calling +971 800 2278 7225 phone number Click down if you have unsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number
    100%
    Confidence score
    UAE
    +263 488 4554
    +263 488 4554
    Click up if you have successfully reached Cartrack by calling +263 488 4554 phone number 1 1 users reported that they have successfully reached Cartrack by calling +263 488 4554 phone number Click down if you have unsuccessfully reached Cartrack by calling +263 488 4554 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +263 488 4554 phone number
    100%
    Confidence score
    Zimbabwe
    More phone numbers
  3. Cartrack emails
  4. Cartrack address
    11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
  5. Cartrack social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024