Copart
Reviews and Complaints

I bought a ford focus 2011 from copart, with "run and drives" status. it is unbelievable that an important part of the engine is missing and the did not mention in their representation. The car cannot even run 100 meters without being off.

They sorted a B category car as U. I am trying to complain because of their misrepresentation. According to their policy, we should do pre-purchase cheking, but how should I know that DPF part of engine has been missed. The biggest mistake in my life.

I purchased this 2022 Hyundai Elantra N on 9/19/23.

Vehicle was listed as Flood Damage and No Secondary Damage

at all. And Stated as Runs and Drives with only 11229 miles.

1. When I received the vehicle it Had severe Hail Damage that was not

listed or Shown in the pictures.

2. Listed as Runs and Drives However Their is no way that could be possible as their is a Hole in the engine Block and will not even Hold Oil.

I understand that this is as-is purchase but this was Highly mis-represented

as a New model car with only flood Damage.

I paid almost 20k after all fees, and the car is nothing more than scrap or parts

car.

I sold a 2019 Buick Encore to copart. The car needed an engine and I decided not to repair it. Instead, I decided to sell it. Copart made me the best offer, so I scheduled for them to meet me at the at the dealer, where the car was located. I arranged with the scheduler to have the driver contact me a hour before pick up, so I could meet him to exchange the title for a check. The driver never called. When I called to find out where he was, I discovered that the car had been picked up, without my knowledge. Now, Copart has my car and I am out the $3500 they owe me. I spoke to the driver a couple of times and agreed to meet him to exchange the title for the money. Now he won’t answer my calls. I still have the title and will be contacting my lawyer Monday morning.

I won a bid on a car from copart. States vehicle runs and drives. On the listing, primary damage stated normal wear. Secondary damage, minor dents and scratches. Had vehicle transported to my house and I turn it on and hear a terrible rod knock. Vehicle does not have “normal wear”

Other listings state primary damage mechanical if there is mechanical damage. That is false representation.

Unfortunately, my experience with Copart was extremely disappointing. I purchased a car that was listed as 'runs and drives,' but upon receiving it, I discovered that the engine had a blown head gasket, a mechanical issue that significantly affected its functionality. The car was advertised as Cat N, which is only a cosmetic damage. but the actual condition was far from what was described. This inconsistency between the listing and the reality of the product has left me frustrated and dissatisfied with my purchase. my experience with Copart was exceedingly disheartening. Despite the car being advertised as 'runs and drives,' I received a vehicle with a blown head gasket, a significant mechanical issue that rendered the engine non-functional. This experience serves as a cautionary tale for potential buyers. The discrepancy between the listing's description and the actual condition of the car is a stark reminder to thoroughly investigate and verify before making a purchase. Exercise extra caution when dealing with Copart, as my experience highlights the possibility of ending up with a vehicle that falls far short of its promised condition.

Member number 99746

Lot # [protected]

I like to make a complain regarding the vehicle I just bought. The lot was listed Run n Drive but the car refuse to start not even after buying a new battery.

This is complete different to the description before the purchase. I am actually OK with the purchase but this make the second time I will be purchasing a car from copart with the Run and Drive claim on it being completely false. This is so unfair and no member should have to go through this nightware.

I purchase the car all the way from Lagos but the vehicle listed Run and Drive did not even start with the new battery fitted. We could not even put the gear into nuetural to tow thereby increasing my additional cost to repair forklift and forklift.

I would ask if this could be looked at as soon as possible to ensure other member do not have to go through this terrible ordeal.

The car arrived in a damaged condition and not as per advertised. I have raised this with your complaints team and your legal team and they are very poor in communicating a response,. When they have, i have sent everything that was requested of me and still have had no resolution. The car arrived with damage to the bumper, the radiator and the air condenser radiator. I attach the pictures of the condition when i purchased from Copart and the photos of when i received the vehicle and the condition of the vehicle. The lot number was [protected] and my e-mail address is andy.[protected]@hotmail.co.uk, which you can look into all responses i have sent to Copart

Member number 99746

Hi I would like to make an w complaint regarding the vehicle I just bought and traveled to collect the vehicle

The car didn't start as it states starts and drive went and brought new battery didn't start again asked the stuff for booster stoll didn't start

Secondly when the car was dropped with the forklift it started leaking brake fluid pictures will be sent to you

3rd millageis incorrectly advertised as from the description on advert shows 144.000 on the car shows 232.814

Which is complete different to the description

Videos and photos gave been taken to show aswellas manager at the site has also taken photos of the vehicle damage which also happend at the time of collection

We lbeen told to leave rhe car at the site and what we wanted to ask what can be done

About it as we wanted the car but it's further repairs ans the car doesn't start

I came all the way from Leicester to collect the vehicle but the vehicle didn't start not even with the new battery fitted and could not even put thr gear into nutural to tow it so wasted all my journey to Newbury and back without the car

I would ask if this could be looked at as soon as possible and tesolved

If you could see my account brought slot of cars never came across this issue before and all the cars were fine apart from this

Bought a 2005 Renault Megan long most run and drive, listed with minor dents and scratches. Collected it and checked oil and water. Oil Filler cap clean, and water was low and cap loose. Topped up water and started engine. Within 5 minutes water was spraying out a split in the expansion tank, (could be seen as a white line in engine bay photo, and mayonnaise was on the oil filler cap. Returned vehicle.5 hour later, and they are refusing to accept vehicle back and refund. Had paid by credit card, so as a last resort will claim through them

On 04/19/2023 I bought a 2011 Dorsey Reefer trailer lot# [protected] vin# 5JYRV5324BE083569 from Copart Lincoln Nebraska, that was listed as rear end damage, when I went to pick it up I noticed that it's a roll over. The back of the trailer is all twisted to one side and it has frame damage. How can they not see that a list it in the description. That's a whole different story and I never would have bid on it if they had listed that. And they only took pictures of the doors from the inside so you couldn't see the real damage. Very disappointed!

Bid on an Astra gtc runs and drives from sandtoft on 22/3/2023 3pm appointment signed in and waited for the vehicle to be dropped off when I got the vehicle in the yard I started it up eventually and big blooms of smoke was coming out of the exhaust and Ok I was pouring out of the engine and when I tried it oil was blowing all over out of the exhaust and then the yard man what was in charge of the yard told me to turn off the vehicle because obviously it didn't run and drive and give him the key and go back inside and tell them so I did the only help I got was to ring AUTOMOTIVE ON [protected] and they just said nothing we can do sorry go online and fill a form out and sell it with us and leave it were it is...so I went on line to have a look at the form and it says please tell us any FAULTS with this vehicle or you might not get paid for the car if you don't.. So why didn't I know the FAULTS in this car ...The add said runs and drives hence the 4hrs waisted journey there and 4hrs bk .

We are reaching out to you for assistance to resolve this matter that misled by Copart. We are also request Copart to takes back the vehicle and refund us the money.

We've purchased the above vehicle from Copart through A Better Bib base on the water level shown in photo and posted on Copart website. After transported the vehicle home on 03-09-2023, we've discovered the water lever was higher than the information provided and posted on Copart's website.

There are evident of the debris, sediment and corrosion those left above the engine intake manifold, throttle valve, fuse box and underneath of the dash board are the actual water level. The last picture is Copart's original that posted and described the vehicle's water level.

Sincerely Your

Phu Tran

[protected]

A woman working in the company was getting loud and upset, telling my husband that if someone ever gets rude with her again she would, "Go home and get my gun and shoot him in the face". I have contacted corporate on this matter, and nothing. It seems they find threatening to Shoot someone in the Face normal office practice. That is not a sane thing to say, and quite frankly I find it extremely disturbing.

Hi.

My name is Sorin member NR. 119263 and I've purchased 3 cars from Copart, every car with more damages than advertised.
Now I have purchased a Fiat Punto with a damaged windshield and vandalized interior which I've spent too much not seeing in the pictures or in the description of the damage.
We are biding for wrong advertised on purpose to be ripped off.

John White account membership, 379209.
[protected]@gmail.com Tel [protected].
Address 10 Blackfields Salford M7 4WG
I paid to have two cars I purchased delivered I received a text I would get one delivered on Friday I waited in all day and it did not arrive.
I didn't receive an explanation why the car was not delivered and I have no contact details to make inquiries. I also have no information on the second car to be delivered.
I have paid in full for cars and delivery and I am very disappointed.
Thank you for your time and I hope I get some information soon.