Cecil and Lou
Reviews and Complaints

I'm really bummed out about this store. My package went missing in the post and I couldn't get a hold of nobody. I ain't gonna buy from them again.

I was really looking forward to getting my order from Cecil and Lou, but when it didn't show up, I was pretty upset. I tried calling and emailing them, but I didn't get no response. It's frustrating when you can't get in touch with a company when you have a problem.

I understand that things can get lost in the mail, but I wish they would have been more helpful in trying to track down my package. I was really excited about the items I ordered, and now I don't know if I'll ever get them.

Overall, I'm pretty disappointed with my experience with Cecil and Lou. I hope they can improve their customer service in the future so that other people don't have to go through what I did.

I gotta say, I was pretty disappointed with my experience shopping at Cecil and Lou. Their return policy is a bit of a joke, and it feels like they're practically stealing from you. If you're thinking about buying from them, I'd recommend looking elsewhere - maybe try Smocked Auctions or Smockingbird instead.

I mean, don't get me wrong - there were some things I liked about Cecil and Lou. They've got a decent selection of clothes, and some of their stuff is really cute. But when it comes down to it, their return policy is just too much of a hassle. If you need to return something, you have to pay for shipping yourself, and they'll only give you store credit - no refunds. It's like they're trying to trap you into buying more stuff from them, even if you don't really want to.

Honestly, I think it's pretty shady. If you're going to run an online store, you should be willing to stand behind your products and make it easy for customers to return things if they're not happy. But Cecil and Lou seems more interested in making a quick buck than in building a loyal customer base.

So yeah, I'd say skip Cecil and Lou and go somewhere else. Smocked Auctions and Smockingbird both have great reputations, and I've had good experiences shopping with them in the past. Don't waste your time with a company that doesn't care about you - there are plenty of other options out there!

I gotta say, I'm pretty disappointed with my experience with Cecil and Lou. I placed an order for a cute little outfit that I was really excited about, but when it arrived, it was totally wrong. I've been trying to get in touch with someone to fix the issue, but it's been radio silence on their end. It's frustrating because all I want is the right order sent to me, but it seems like they don't really care about their customers.

To make matters worse, the fabric of the outfit they did send me feels really cheap. I was hoping for something a little nicer, especially considering the price. And to top it all off, there's a no return policy, so I'm stuck with this thing that's not even my style. My husband even said it looks like window curtains!

Overall, I wouldn't recommend shopping with Cecil and Lou. The lack of customer service and poor quality of the product just isn't worth it.

I recently had an experience with Cecil and Lou, and I have to say, it was not a positive one. I was excited to find a new boutique for my little girl, but unfortunately, things did not go as planned. My daughter is quite tall for her age, so I always order clothes a couple of sizes up to accommodate her height. I was confident that I had ordered a size 6 for her, but when the clothes arrived, they were clearly a size 5.

I reached out to the store to explain the situation, but they were not willing to admit any fault. They insisted that they never make mistakes and that I must have ordered the wrong size. I was disappointed that they were not more understanding and accommodating, especially since I had spent a decent amount of money on the clothes.

Eventually, I was able to get them to agree to a return, but it was not an easy process. I had to pay to ship the clothes back, and there was also a restocking fee. I was frustrated that I had to jump through so many hoops just to get a refund.

Overall, I was not impressed with my experience with Cecil and Lou. While the clothes themselves were cute, the customer service left a lot to be desired. In the future, I will stick to shopping at places like Smocked Auctions, Etsy, and Stichy Fish, where I know that my business is valued and appreciated.

I gotta say, I had a pretty bad experience with Cecil and Lou. I ordered something from them and it never showed up. I tried to get them to send it again, but they offered me a size that was way too big. I mean, come on, I ordered a 3 month size and they offered me a 24 month size? That's just silly.

Anyway, I ended up emailing them over 15 times trying to get this sorted out. Finally, they gave me a credit, but they wouldn't refund the shipping cost. I mean, seriously? I never even got the item, and they expect me to pay for shipping? That's just not right.

And to top it all off, they didn't even explain what happened. They just kept saying "we are unable to refund the shipping since it did ship". Who is "we" anyway? It's their company, their mistake, and I'm the one who has to pay for it.

They did eventually offer me a credit for a future purchase, but honestly, I don't think I'll be buying from them again. I mean, they could have been apologetic and tried to make things right, but instead they wasted my time and lost a customer over $8. Not a very smart customer service policy if you ask me.

In the end, I had to dispute the charge with my credit card company. It's just a shame that things had to end this way. I really wish Cecil and Lou had been more courteous and willing to make things right. But I guess that's just how it goes sometimes.