Cedar Point
Reviews and Complaints

I was looking forward to going to the private Holiday Party at Knott's Merry Farm on November 15th 2018 from 7-11 PM. The email was sent on November stating to wait for the second email to arrive on November 8th at 10:00 AM. I was working on that day so I was not able to read the email until 10:45 PM. At 11:00 PM I found the tickets were sold out. According to Knott's staff they had sold out at 5:45 PM. I was also informed that people started getting the tickets on November 3rd, yet the email said to wait until the 8th. Also Regular Passholders were allowed the same benefit as Platinum Passholders. This is very unfair. I waited according to the rules stated in the email and lost my chance to go the only Holiday Party I will ever get this year. I am a Platinum Passholder.

In 1999, I drove to all of your parks and rode on every single open roller coaster including the parks owned by Paramount and this is the thanks I get? Maybe next year this party should be limited to Platinum Passholders only. What I will really miss is being able to purchase the jelly gift pack at the market place at 25% off as I did last year.

BTW The staff treated me nice. It is the policy that allows Regular Passholders who pay $95 to get the same benefit as Platinum Passholders who pay $195. In the meantime I will have to wait til next year to enjoy another holiday party because this one is sold out. I hope next year the rules for this party will only allow Platinum Passholders go to the party and none else. After Platinum Passholders more than 2 times than that of a Regular Passholder.

Very disappointed in our trip to Cedar Point on Saturday, 10/12/18. All lines (ride, concession, merchandise) were ridiculous! We stood in line for 3 1/2 hours for the Millennium Force. The number of people In the park was DANGEROUS! If there was an emergency people including children would be trampled to death ! My mother who was on a scooter was ounable to move through the crowd. two gentlemen had to create a barrier by linking their arms and walk in front of my mom so she can move forward I will not be going back to Cedar Point anytime soon. I also would never recommend anyone else either

Hello, we visited Cedar Point this passed Saturday (October 13th, 2018). My group and I were extremely disappointed with our experience, as we were only able to ride 4 roller coasters over the span of 10 hours (arrived at 12 pm and left at 10 pm).

We have been to Cedar Point many times, however this was by far our worst experience ever. Paying $147 (2 general admission tickets at $57, parking at $20, and processing fees), we feel we did not receive the services we paid for. All wait times were between 1 1/2 and 3 hours since the majority of the roller coasters were broken down. At one point, we stood in line for almost 2 hours at the Magnum to finally get to the front of the line & have the ride break down. We waited about another 45 minutes, and thankfully it restarted.

Aside from this issue, the park was clearly over capacity. We could barely walk without getting stepped on/pushed/shoved. Thankfully we did not have children with us, but many other people did and I felt bad for them.

I understand mechanical issues happen with the rides, and I appreciate the crew doing their best to keep visitors safe, however when you are paying this amount of money to go to an amusement park that has 17 roller coasters, you should be able to ride more than 4 over a span of 10 hours.

I feel we were taken advantage of by Cedar Point. I feel we deserve some type of refund as we did not get to enjoy 95% of what the park has to offer. We also know now to never attend Halloweekends (it was our first time) if this is the type of service provided.

Thank you for your time,
Anna Fowler

I want to complain about how UNaccomadating your rides are. My husband and I planned our trip to cedar point and looked forward to it as our first little getaway for 2 months after after our daughter was born... We got to the park only to find that apparently we don't "fit" on any of your rides anymore. As a new Mom struggling with a postpartum body and barely ever getting to go out and have a good time, having to get off 75% of the rides for "not fitting" was ridiculous and HUMILIATING... it's not hard to install some more accommodating seat belts that can be loosened and then tightened to the persons size/comfort. Your "one size fits all" method of seatbelts is absolutely ridiculous and unrealistic. Not only do I feel like my much anticipated trip to Cedar Point was ruined, but I've never felt so bad about myself in my life. As a new Mom I struggle enough with body shaming, and your "only for skinny people" rides made it 100x worse. Do better.

7/24/18

I would like to discuss the living conditions of the horses on Frontier Trial. I understand these horses add to the aesthetic of cedar point, but it makes me very upset to see a horse tied so close to a tree that he can't even reach down to eat grass or sit. As well, the other horses were in pens so small, they had very little room to move. It appeared their garages where they slept were even smaller. I call into question the prime necessity of this horses. I personally have never seen a visitor engage with these animals, but I do not visit often. These days horses are bred often for work, but that does not mean their living conditions should be overlly compromised. Horses need purpose and engagement. I hope this will make you question the living conditions of your animals. Personally, I question their sole purpose of living at your park. People are their for the attractions and it breaks my heart to see these animals living without purpose and love just so people can look at them. Customers do not make trips to cedar point for the horses. Please consider my complaint. If you need help with ideas of care or more information on this situation, feel free to call me at [protected] or email me at [protected]@oakland.edu. I wish I had photos, but I was so shocked with the conditions it slipped my mind. Hope to talk soon.

Kaylee Gwyn

I just want to express the experience that I had with using the lockers at Cedar Point and how the staff was not on top of it when somebody was in need of help. My daughter and I went to ride the Valraven and because we had a small bag they said that we had to get a locker or we could not ride. So we went to get a locker which we went with the $10 all day thing. So after we rode some of the rides in the area we went back to the locker so that we could move to another area and to get a drink since we had been riding for about1 and hour hours. When we went to remove our bag the locker would not open at all. I approached one of the workers at the locker and he went ahead and tried to open it several times and his codes would not work so then he reported to his supervisor and said somebody would be over to get it opened. We waited and waited and he kept saying that he called and they should be here soon, I then went in the gift shop to the Valraven to ask the lady inside and she told me that she would never recommend lockers to anyone that they are always having issues with them. I went back out at this point it has been about 35-40 min and still nobody so I told the person at the lockers that I will be back and this better be handled soon. I then went to guest service and waited there for about another 20 min or so, while my daughter waited at the lockers incase somebody showed up. While she was waiting so lady came over to the lockers to help and she kept telling me daughter that this can not be our locker because she said it's out of order. After I waited at guest service for about 30 minutes I told them that I could not wait for somebody to come to guest service I have my daughter over at the locker all by herself, so I left and they said they would send somebody over. I then literally ran back to the lockers and they just showed up at the same time and the technician fixed the issue and I went over to my locker that the lady told my daughter this can not be my locker that it was out of order and opened it with my code and it worked. I felt like nobody really cared how long I waited and yes they gave me 4 fast passes for 2 rides. I had no money for drinks or food during this time and wasted a lot of time to ride rides during this 1 1/2 hour wait for our locker. I think they should have given us both fast pass for the entire day, with missing out in this much time on rides plus it got busier and busier we were forced to get the fast passes for both of us we had to spend additional $220.00 dollars so that we did not have to wait hours to get on rides. I don't think the idea of switches lockers every few hours is a good idea for the simple fact that people are going to forget the locker number every time they switch places. I think the lockers that they used to have was perfect with the key never out of all the years of Cedar Point I never had an issues with lockers. Something needs to be addressed with the employees that did not seem to care how long I waited to get my money so that we could eat or drink. I hope this information is taken and trained the employees how to be more empathy with customers and truly care about how they feel with the issues that they did not create.

Me and my family purchase Platinum passes every year, this year I added the drink all season to my Platinum pass. Today we got to park and was there for about an hour, I went to get my kids a drink and my drink pass what not on my Platinum pass, they told me I had to go to the front of the park to guest services, I have a 4yr. Old and 6yr. Old, so I walk all the way up to the entrance to guest services to be disrespected by one of your workers (Chris from Toledo) not only was he rude he told my husband to look at him while he's talking! When my husband became upset about the way Chris was talking to him, Chris called security! This is the third time I've had this problem with my drink pass this season, to pay all this money for these passes and to be disrespected is really messed up. I live here in sandusky and I don't think I will be getting passes next year! This was ridiculous!

We were in a parking booth lane and the lane was not moving very fast at all. I understand people have questions. However, we timed each car that went through there. It took anywhere from 35 seconds to over a minute for each car to go through. Not one car paid and went. There was communication going on for each car. I think that is great to have communication and to see how everyone's day is going for customer service. But I don't feel that should be at the parking booth. I did honk the horn once because every lane was moving but ours. I was trying to bring her attention to keep the line moving. As I got up to the window she was holding my season pass and just standing there demanding an apology. I told her that she needs to keep the lanes moving. We only have so much time to get to all the rides when I have family out of town. Every year I bring my family to enjoy your park and buy souvenirs and lots of food for everyone. I have been coming here for twenty one years and I have never had someone disrespect me like she did today. Again holding my pass causing other people behind me as well to get In and enjoy your park. Her name was Suzie I believe. She was the second both from the left about 11:35 am. She got on the phone to complain about me saying I was honking the horn many times. Which was not so. Honked once. Again after she hung up phone she said she wanted an apology. And said if I did not give her one she was going to have the "them" come talk to me. I do not appreciate such delay to get into your fun filled park.

A majority of the food places that I had stopped at on Thursday July 12 2018 had staff present that didnt seem to care about their job. I had ordered two funnel cakes. 3 was made and I was given one and the girl had walked away from me, leaving me stand there. When I notified her, the girl who helped me stood where she was at and made another girl get it for me in which she took her time doing so. Also, while riding rides, there was too much chatting between employees that made getting on and off the rides longer.

so i'm filing a complaint about your rides. i feel that you should make more rides that can fit heavy set people. i personally don't think its fair that us heavy set people cant ride most of the rides at your park because they were all made for skinny people. that offends all of us heavy set people and makes us feel bad about ourselves. i fit just fine on the valravn tester seat but i had to use the bigger seat with the red belt. but when i got on that seat with the red belt, it didn't fit. the worker couldn't even get it on. so why don't you explain this to me and tell me how your gonna compensate me for that horrible humiliation. its embarrassing. i paid a lot of money to go and couldn't ride hardly anything. because of my build.

June 13th, 2018
On this day our group picked up our prepaid tickets for all day drinks band, and (1) meal ticket per person that was for any participating restaurant that had the meal deal, again any restaurant at any time during our afternoon there. The tickets printed up for us were not stated in that manner, but the ticket employee guaranteed that the information on the ticket would not resemble what the ticket would scan and that the tickets were fine to use, even though the ticket information was all wrong, the ticket date, the restaurant, the time of day, everything on the ticket was incorrect. But the ticket sales person said the ticket was fine, everything on the ticket would scan the correct information and the tickets would be fine to use at any location and at any time during the day.
So I took the tickets because the ticket sales person was Insistent that they would be good to use. So being we intended on splitting up into groups, so some of the girls were able to use the meal tickets but not because they scanned to be good, but because the supervisor of the restaurant went ahead and honored them. Half of the group ran into compassionate supervisors that honored the tickets even though the ticket that was scanned was not valid. The other half of our group did not receive the same treatment when they went to use their ticket vouchers provided, the staff at the restaurant would not accept them and when the ticket was scanned it did not provide the information that the ticket sales person said it would. These groups went to the guest services twice and was told again the tickets were good all they would have to do is scan them and the information would be provided and the tickets were fine. After an half of back and forth the parents decided to just pay for food for the girls, it was wasting time and the tickets and guest services was no help. We were only there for 6 hours and to waste 1 1/2 going back and forth to guest services took away from the girls ride time.
I am just requesting a refund for half of the food vouchers that were not able to use because of the bogus tickets presented to us from the Cedar Point ticket center.
Thank you
April Malott

on Friday we purchased 4 full price tickets, we expected a light day as school are not out. Unfortunately because your staff is also in college/high school the park was extremely understaffed. Only select main resturants were open, every one had lines out the door. We settled on a walk up service for lunch as we didnt want to spend hours eating. Our walk up service took an over hour to get 3 chichen tenders and a small amount of fries for $12. There was only one walk up food available in the entire park. no speciality places at all. We purchased a refillable drink cup, yet none of the coke refreshment stations were open, this should not even be sold if its unavailable!

Ride were closed, there was never a time that a majority of the rides were open. some would close and then another open, sharing staff?
on a few of the rides, like Magnum and Gemini open only one or two cars were going. Lines were long for rides because the park wasnt fully opened. We never rode the Steel Vengance because of the over 200 minute wait. between eating at Johnny Rockets and Steel Vengance that would have taken over 6 hours just to eat and ride one ride.

Are you offering rebates so we can come back and enjoy our $60 ticket?

order number [protected] is our order, our two friends on on their own order.

I spent $269 for 4 passes with lunch and free parking after staying @The Breakers Hotel on the 10th. Hotel staff provided an early entry pass. Entered park at 9 and stood in line for Steel Vengence for 2 hrs watching testing. Left line and went to the maverick, stood in line for 30 min and it went down. Gemini down, dragster down, list goes on. Was cold but not raining. Huge embarrassment for me as I had family from CO to experience a true amusement park. I don't expect perfection but riding 3 rides in 6 hours none of which were coasters was an expensive joke.

I live in staffordsville va..it's a 6.5 hr drive..I have a family of 5..we drove down for the season open. There were hardly any concessions open..which I had purchased the cups to drink all day..so finding a fill up spot was impossible.. Half the rides were not running..I waited in line 5 hrs for new roller coaster ride for it to have been shut down for a malfunction..I wasted a lot of time and money for nothing.
Denise Buracker
[protected]@yahoo.com

My family made a trip to Cedar Point on May 5, 2018. We had reservations to stay at Hotel Breakers that day and depart on 5/6/18. This was a birthday gift for my 14 year old. It took quite some time to save up for this trip and will likely be the only vacation we will have this year. We live in Toledo OH. However, we have never spent the night at the hotel, so we were extremely excited about the wonderful trip we were to embark on. We purchased the ride and refresh tickets for 6 adults and one junior. We also purchased the dining plan for 6 adults and fast lane plus passes for 5 adults. Our total trip cost approximately 1700.00, not withstanding gas and souveniers. We got to the hotel and we were able to check in immediately. That was fantastic, since we arrived at 8:30 am to pick up our passes. The hotel was clean and beautiful. We went to the park around 9am for early entrance. We immediately went to the fast lane vendor to get our wristbands. She was not exactly ready for us as she did not have enough wristbands. She went to the season pass office to get more. We waited for about 10 minutes. Finally we got the wristbands and headed to the rides. Most of the rides that the fast lane plus passes were used for were not open. The fast lane plus passes were 120 dollars a piece. We had no idea why the rides were not working. We found out later that there was not enough staff to open the rides to full capacity. We were never informed that this was going to be an issue. If it was, we would not have spent the 600.00 to purchase them. We also tried to use the dining plan. However, at least 3/4 of the restaurants that are on the plan, were closed as well. We were not informed this would be the case, otherwise we would not have spent the 32.00 per person to utilize this plan. The food places that were open had over 1 hour lines, due to the fact that there was no where else to eat. We would have brought our own food and taken it to the hotel. My wristband for the dining plan was not activated as dining, it was activated as a drink wristband, so I was unable to even use the food band after the first meal where it was activated, therefore, denying me my paid meal plan. When I complained about it, they told me there was nothing they could do. They would not even replace the wristband to the right one. I also bought a funpix for 40.00 for my daughter. What a waste that was, because most of the roller coasters were closed due to not enough employees, or the picture place was closed, and we never saw an actual photographer to utilize that. She literally got 4 pictures the entire day. I have a 5 year old that we took for the first time. There are limited rides for her age and height. Only one kid park was open at a time, due to lack of employees. She was not able to ride the rides at Camp snoopy past 3pm. The entire Camp Snoopy was closed. I took her back to the hotel to swim. She was able to swim in the kiddie pool at Hotel Breakers for about 20 minutes, before the employee came to close the pool, due to lack of chlorine. It never reopened. The indoor pool would have been sufficient, however, the temperature was freezing. No good there either. When we booked our trip, we knew that TGIFridays was there. That was closed as well. Tried Perkins, but they seated us at a table where no server ever showed up. We waited about 15 minutes, and left. Very disappointing for a 5 star hotel. If we knew that opening day was not going to be operated at full capacity, we would have not went on that day. The employees were not trained well, and didn't know what they were doing half of the time. I was highly disappointed with this trip. I cannot recoup the money and start over. We are not rich, and cannot afford another trip like this anytime soon. I am hoping that this can be resolved. If we could get any type of refund or compensation, that would be acceptable. I don't expect to have my entire refund refunded, however, the extra plans we paid for were not even able to be utilized. Thank you for considering my request.

Fast Passes advertised on the park web site for $65 were increased to $149 on our date of visit. We were advised the prices could and did change daily. No kidding. I guess if they see the number of cars lined up to get in (and then hitting them up for anywhere between $20 - $40 to park - ABSURD!) they jack the price accordingly. After driving up from Cincinnati & spending 2 nights at a hotel, we went ahead & purchased the passed based on recommendations from relatives that had previously been there and what appeared would be a fairly large crowd for the "offseason". Several rides were unavailable to "larger" (6' 3", 250 pounds) guests like myself. A simple extension of the "secondary" seat belts would solve this issue. A number of the rides weren't even operating, including the Sky Ride, Log Flume, Sky Swings, Raptor and Maverick. Top Fuel Dragster & Twister (both of which I couldn't ride anyway due to my size) broke down while we were at the park. I had a helluva a time getting out of the Mine Car ride due to my long legs and actually had to turn sideways after struggling for a minute or so with ZERO park or ride attendant assistance. I've been to a number of parks, including Cincinnati's own Kings Island which is owned by the same company, as well as both Disney's and Universal Studios in Orlando and I've never had issues "fitting" into ANY of their rides. Not everyone is 5'6" and 150 pounds. A 16.9 oz bottled ice tea was $4.99 - I get over a GALLON of this EXACT SAME tea at my local grocery for around HALF that. $500 for the weekend to ride around ten coasters seems pretty ridiculous.

Ok I already texted twice but no answer or sorry or drop dead. First when we arrived on aug 7 I was checking in and they advised me of a after four price of 29.99 I purchased three and since my husband was not their at the time I asked if he bought one at the gate will he be charged the same price and they said yes... Well he was charged full price not even senior citizen... Yes I have the receipt... Number two was my husband and I went to water park the next day... We purchased food at what looked like a cafeteria. That was ok however the food was absolutely cold... If a state person had come in to check out the temperature of the food you would have absolutely failed. I saw no one checking for temps or anything. I have worked in places where you must have correct temp for food... Chicken planks were crispy outside but chicken absolutely cold.. Waffle fries cold... Mac and cheese looked like it was there for days... Was charged way way to much for this food esp when you had to get yourself... I do not mind paying for food that is good... This was not...

We checked weather and knew potential storms after 8pm prior to traveling 3 hours to visit the park. We were very disappointed that 4 of the main coasters were closed (Gate Keeper, Valravn, Top thrill dragster, and Raptor) and we were not able enjoy the park experience. What does the park offer from a customer experience perspective if your customer doesn't feel like they received the product/experience they paid for from the park? One ride, maybe two happens but four main coasters is poor customer service for the cost of the tickets.

I am complaining about the seat belts on certain rides. They should be able to go around all body types. To fix this issue cedar point should make seat belts longer. And if they are too long around a certain someone then they would be able to adjust it to their body type. Also and individuals with wider body types should be about to feel comfortable as they ride as well. When told they can't fit on the ride they are caused to get off in front of a crowed thrill ride which can be quite embarrassing. Having rides adjust to different body types would bring in more business because everyone would feel welcomed.

Today my brother in i drove 3 hours to come to Cedar Point, our 1st ride we were told it was a 15 min wait, but really was 2 hours! Most rides were broke down by the time we get up to the main gates to get on the ride! Very very disappointing, ive been coming here for years and have never had such a horrible experience at Cedar Point! Also waits were way longer than what it said due to your fast pass crap!