Celcom Axiata review: Celcom mobile family line (gold plus 98) 2

Celcom System Are Really Suck!
(Broken english, please forgive)

I just from Digi Prepare change telekom to Celcom on 18/08/2019 Sunday at Publica Celcom Center.

Actual change telekom date is on 20/08/2019 TUESDAY afternoon time, at the same day around 7:00pm++ i go to Publica Celcom Center sign a package Celcom Gold Plus 98 Family line, the sub line sign with a new numbers around 8:00pm++

The staff tell me that in the future the Celcom bill will show at Celcom Life Apps ask me to download it. I download it on the next day.

While i see on my Celcom Life Apps, I can't saw my bill, but able to click in details page, at the details sms page it appear that i had send an sms RM0.20 on 23/07/2019, i feel strange why i had a sms sending out? because I just bought it on 20/08/2019.

So i call to the Celcom Customer Service.

First speak with a officer but he unable to answer my question, because at the system that really charge me RM0.20 sms that show sending to a numbers [protected].

So he transfer the call to his superviser, his name is Mr Nizam. I repeat again the questions to him and ask why it appear in my apps system?

He told me let me wait 28/08/2019 until the statement bill came out.

At the day of 28/08/2019 i had check on my Celcom Life Apps, but also unable to saw my statement, but while i check in my details sms page, the sms date from 23/07/2019 change to 29/07/2019.

I wait until next day 29/08/2019 and re-check again Celcom Life Apps, it still didn't have statement appear, but the sms page date send from 29/07/2019 become 30/07/2019 RM0.20 become RM0.21 (Last see 30/07/19 become 03/08/19)

I call to the Customer Service Center again, repeat again the questions to the officer, he also unable give me the answer. He say will let Mr Nizam or another superviser call back to me, but at that day i didn't get any call from them.

31/08/2019 Mr Nizam call me, told me that statement appear still need take some times, ask me to wait. OK, i wait it.

01/09/2019 Morning time i take a quickly seen to check my apps details there, i feel happy that the SMS page didn't charge me any RM0.00. On the same day afternoon time MR NIZAM have call me, but i was busy, i ask him call back me tomorrow.

02/09/2019 Finally i can saw my statement, when i take a look the problem RM0.20 sms from my mainline number charge change to charge on my subline number.
Wtf?! How come will charge at my subline number?

At the same time Mr Nizam call me. He told me my mainline didn't charge RM0.20 sms.
Than i directly ask him, why charge on my subline number? He say system there show 20/08/2019 10:44pm my subline number send an SMS to [protected].

Hah? I tell him, since the day my mainline and subline sign with Celcom, both line until today didn't send any sms before, somehow 20/08/2019 the subline i just get it at night, i still haven't pass it to my family member use, how come can send sms out?

Most important things is, the numbers sms send still same is [protected] !
Is the numbers that officer say MY MAINLINE NUMBERS send to this SMS when the first time i make report!

Huh? System can simply charge? Ya, u may say just only RM0.20 just a small money why i want so dispute?

Than i tell you why? if have a slit like this, one person take 0.20 sen, if 10k person? 100k person? And say really, got how many people will actual see their statement?
If it not just charge 0.20 sen?

**Service like this?
**System like this?
I just sign in the package calculate the date start until today just 13days! Start since 20/08/2019 (After report almost time is wasted on waiting for reply/statement)

I make my 1st report just at next days after sign in with celcom package, some more this package still need to tied me for 2 years!

**Will you continue to use such a service?

[CELCOM MALAYSIA ]
>Please give me a good reason, if not i decide to request withdraw out the 2 years package and WITHOUT FOR ANY PENALTY, the phone either i return back, or i just directly purchase the phone only.

*If u want more proof, i had print screen all transaction about it, you need i can give.

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