Menu
For Business Write a review File a complaint
CB Telecommunications Celcom Axiata Unauthorised charge rm 20.00 under item" eduwala +ensoft online registration
Celcom Axiata

Celcom Axiata review: Unauthorised charge rm 20.00 under item" eduwala +ensoft online registration

C
Author of the review
10:10 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I refer to my recent statement in which I was charged rm 20.00 for an item

under description " EDUWALA + ENSOFT ONLINE CERTIFICATION 5 GB"

date of transaction july 26 2023 .

I have checked with my wife and confirmed that we did not authorised celcom to charge the rm 20.00 to my mobile account [protected]. In addition please note that I have never been in contact with EDUWALA & Ensoft online .

I have made an online complaint to your line at 1111 in which your officer

insisted that the payment is authorised by me . I hereby again reinterated that I did not contact EDUWALA /ENSOFT online for their services and hereby

demand a refund/waivement of rm 20.00 on this unauthorised charge.

I have received a SMS that this case CS8932793 is logged for investigation

to find the person responsible as the certification will reveal the name of the

person in that certificate which can be used as evidence to settle this matter.

and if you are satisfied please refund the rm 20.00 with a credit note in my next monthly celcom statement failing which (no refund) please furnish me

the name of that person (in the ensoft certificate) to take further action

againgst that person with a POLICE REPORT ;

regards CHIN LIK SUAN mobile [protected].08.2023

Desired outcome: first option 1. please refund with credit note in monthly celcom statement second option 2. if no refund full particulars of person in that certificate ENsoft online

0 comments
Add a comment
  1. Celcom Axiata Contacts

  2. Celcom Axiata phone numbers
    1111
    1111
    Click up if you have successfully reached Celcom Axiata by calling 1111 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling 1111 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling 1111 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling 1111 phone number
    Customer Service
    +60 196 011 111
    +60 196 011 111
    Click up if you have successfully reached Celcom Axiata by calling +60 196 011 111 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling +60 196 011 111 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling +60 196 011 111 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling +60 196 011 111 phone number
    Non-Celcom
    +60 372 002 222
    +60 372 002 222
    Click up if you have successfully reached Celcom Axiata by calling +60 372 002 222 phone number 0 0 users reported that they have successfully reached Celcom Axiata by calling +60 372 002 222 phone number Click down if you have unsuccessfully reached Celcom Axiata by calling +60 372 002 222 phone number 1 1 users reported that they have UNsuccessfully reached Celcom Axiata by calling +60 372 002 222 phone number
    General Line
    More phone numbers
  3. Celcom Axiata emails
  4. Celcom Axiata address
    № 6, Persiaran Barat, Seksyen 52, Petaling Jaya, Selangor, 46200, Malaysia
  5. Celcom Axiata social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024