Cell C
Reviews and Complaints

Good Morning

Please can Thabisile call me back. We had resolved the change in surname and a new reference was issued for the delivery of my device. I get a call a few minutes ago from a Team Leader called Vanessa who informs me that the courier company is still not able to deliver my device as I am still reflecting with an incorrect surname on their documents. This is now becoming really frustrating because I honestly thought this was resolved and the that the messages I am receiving for delivery between yesterday and today is with my correct surname and device.

Please can this be resolved asap and all Cell C agents and comments on the system to be aligned and speaking the same updates ?

Regards

Neetu

Good Morning

I sent the required information via email twice since yesterday morning and have still not received any feedback.

When can I expect a response and delivery of my device ?

Regards

Neetu

I did sent the reference numbers thought you said I will be contacted today still

No one contacted me on [protected] because I did a simswap on Saturday and my contract number is [protected]

Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me

This is the latest on my forever ongoing request for a paid-up letter.

So after I posted a complaint on the 22nd of June 2022 I received a call about two days thereafter to investigate my case, which was by far the most assistance I've ever gotten from cellc.

On the call I was informed that there was an outstanding amount which Cell C had not brought to my attention or notified me about, hence the reason they could not provide me with a paid-up letter.

I decided to pay what ever I needed to so that this nightmare could finally be over.

When liaising with the cellc agents I specifically asked that when I make payment will I receive a paid-up letter and it was said that the amount owed will be the handover amount of the paid-up letter.

I then made an immediate payment on the 6th of July 2022 with good faith that this time it would not be a long drawn out process to receive feedback, the following day the agent responded and confirmed receipt of proof of payment, thereafter a request was made to allocate the payment to the correct account.

Since then I have not received any feedback even after sending countless emails to all the cellc emails that I could find. I was told it would take a maximum of 72 hours to receive feedback. It is now heading for 2 weeks since I made that final payment.

I said this before and I'll say it again. I am in urgent need of the paid-up letter. I did the right thing and now cellc yet again is not responding to any of my emails. I am attaching the email that states that cellc is in receipt of the proof of payment.

Unfortunately this is my last attempt to resolve this myself. If I do not receive the paid-up letter by the end of the week I will have no choice but to take legal action against cellc to resolve this matter as it is a major setback in my life. It is not only affecting me but my family as well.

keenanb94@gmail.com

So I sent all the details that you requested, I sent the proof of payment of the last payment settling the account on 31st of March 2020. You have all the required documents and yet I have not received any feedback. This is rediculous for a service provider, 2 years after I settled the account and I'm still battling to get a paid-up letter. I was a student when cellc called everyday for me to settle the account I had to make a plan. And this is the service cellc provides. I am left with little choice, but to take legal action.

Cell C has started deducting monies from my account without me having a contract with them. I have never dealt with Cell C in any way. It seems that some sort of identity theft happened.

I cannot call as I do not have the contract number to get the necessary details to report this theft.

the first amount was deducted mid may I was able to stop this and the second amount was end May. then they doubled the amount deducted on 16 June 2022.

Please see emailed sent to me I am highly discussed with the attitude due to them breaching contract but want to tell me they are not liable for any expenses that I had to make yo replace device and refuse to reverse the unsuccessful debit order due to first installment for 2 months bit device acitivated on 1st of April, and informing them that eft will be done on the 27th of May so won't pay for the May unsuccessful debit order because it was arranged long in advance

In the 8th of April it was supposed to be o ly April's amount because we are now in June this is the 3rd month that we are in.

1st of April activated

Invoice beginning of my R700 hoe if I had the device only 1 month

That is why the payment did not go through because I was billed for 2 months so I did phone in arranged to pay electronically from my wife's account on the 26th and this was done on the 2nd of May 6 days in advance this must be done at least 3 days before debit order was launched so I will not pay for the 2 debit orders as tour amount trying to collect on 8th of May was not for only 1 month. Please bear in mind I took delivery the 27th of March after 12 o'clock, 3 days before 1ste of April 2022.

So the 700 was due end of May with was transferred on the 27th of May as arranged.

So I am not liable for the debit orders which was unsuccessful due to breaching of contract as soon as you informed my my IMEI number is not linked to my account but I received email from insirance on the 5th it was linked to my insurance and only after hello perer complaint it was suddenly linked to my cell ce account and ITC number provided on the 17th of June

I am posting another complaint on complaint board and hello peter replying publicly that everyone can see. You broke the contract when this pathetic service was provided as stated below and with first complaint I am waiting for my 800 refund for the device I had to buy you are liable for expenses to get a phone due to breach of contract from tour side

On Monday, June 20, 2022, Mpho Ndlovu wrote:

Dear Jannie

Thank you for contacting Cell C

· Please note that [protected] was activated on April 1st at @ R329 pmx24, the contract has been active for three months.

· The first invoice was issued in May 2022 and the invoice included the April and May 2022 subscription fees.

· The subscription fee has been increased from R329 to R431.98 as device insurance has been added to the contract.

· Cell C attempted to debit R700.26 from your bank account on 8th of May 2022 and the payment was unsuccessful resulting in a R70 debit order penalty fee

· Cell C received your EFT payment of R700 on the 28th of May 2022

· The payment settled both the April and May invoice,

· The current amount to be paid to your account in June 2022 is R502.24 the amount is inclusive of the R70 debit order penalty fee.

Kindly find the attached invoice.

Regard

Mpho

MPHO NDLOVU

SOCIAL MEDIA SUPPORT CONSULTANT

Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch

www.cellc.co.za

Cell C C3 – Confidential

This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.

From: Jannie Cornelius

Sent: Saturday, June 18, 2022 8:44 AM

To: sm

Subject: Re: Your feedback for case number [protected] wynand Roelofse documents requested

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.

Why do you need the contact number in question if you have my statements and account number os on proóf of payment

What do you need my wífes numher

It is [protected]

Number in question [protected] as from the complaint regàrding the ITC number which was received for device stolen on 19th of April and aftér logging complaint on complaint board and hello peter you could suddenly provide me with ITC number yesterday

On Sat, 18 Jun 2022, 08:35 sm, wrote:

Good day

Please provide us with the number in question and her contact number.

^SM

SM

SOCIAL MEDIA

www.cellc.co.za

Cell C C3 – Confidential

This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.

From: Jannie Cornelius

Sent: Saturday, June 18, 2022 7:35 AM

To: sm ; Customer Service

Subject: Re: Your feedback for case number [protected] wynand Roelofse documents requested

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.

Another thing is you caused a delay so that I can claim on opening case and claiming on insurance I need proof of that it was only given to ke yesterday which I saw thís morning I am workimg night shift so will try to open case on latest tomorrow

On Sat, 18 Jun 2022, 07:28 Jannie Cornelius, wrote:

Good day

My wife bought the phone see picture attached she paid cash proof of 700 payment invoices from you for May and June colour ID copy

You are looking for any excuse my wife got her router on contact from you the month before me and she paid end of March 499 and then 399 as agreed

That is why the debit orders did not go throúgh due to the faults on my invoice as agent informed me it is 329 each month and delivery wqs taken end of march so I had to pay 329 end of Àpril and 329 end of my we are currently in June please explain

On Fri, 17 Jun 2022, 21:29 sm, wrote:

Good evening

Thank you for reaching out us.

Kindly confirm your ID number, we’ll look into this matter.

^PN

SM

SOCIAL MEDIA

www.cellc.co.za

Cell C C3 – Confidential

This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.

From: Jannie Cornelius

Sent: Friday, 17 June 2022 20:10

To: sm ; Customer Service

Subject: Re: Your feedback for case number [protected]

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.

Good day

I phoned last week to follow up again and they said again the back office will contact me.

Another problem. Is I took delivery of device 26 March and 5 April the account started my bill is supposed to be R329 and it works a month back my concern is that end of April it showed I owe 700 and I did inquire the lame excuse was that it is because me debit order is for the 8th but on the 8th of April I only had the phone for a month and 3 days. Now my bill is 600 due to debit order being unsuccessful but I did arrange to pay it over electronically on the 27th of May as I did why was there another d3bit order launched.

On the 5 of July I will have the contract months (329 × 3 = 987) but I already paid 700 on the 27th of May

I need clarity on this

On Friday, June 17, 2022, wrote:

Dear Mr. Jan Christiaan Cornelius,

Thank you for contacting Cell C.

We have received your query regarding the device blacklisting.

Kindly note that your device Samsung Galaxy A32, IMEI number [protected] has been blacklisted on 23/05/2022. Your ITC reference number is ITC REF:[protected].

We apologize for the inconvenience caused.

Kind Regards,

Fikile Ngidi

Cell C Written Correspondence.

Cell C C2 - Internal

This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.

Good day

I phoned last week to follow up again and they said again the back office will contact me.

Another problem. Is I took delivery of device 26 March and 5 April the account started my bill is supposed to be R329 and it works a month back my concern is that end of April it showed I owe 700 and I did inquire the lame excuse was that it is because me debit order is for the 8th but on the 8th of April I only had the phone for a month and 3 days. Now my bill is 600 due to debit order being unsuccessful but I did arrange to pay it over electronically on the 27th of May as I did why was there another d3bit order launched.

On the 5 of July I will have the contract months (329 × 3 = 987) but I already paid 700 on the 27th of May

I need clarity on this

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Jan C

1 reviews | Active since Jun 2022

16 Jun 2022, 13:20

Pathetic, no customer service when assistance needed with blacklisting deviceacklisting

My phone was stolen on the 19th of April 2022 at about 6:00pm, my wife blocked the simcard at about 7:30 pm the Sam evening.

On the 20th I phoned in to blacklisted my acc with went active on the 5th of April 2022, I even updated the contact numbers as the ********** number linked to my account was in the second sim slot. I did use the ********** to phone my wife **********, my work number **********, my mother **********, dstv ********** with my contract number ********** to name a few and it reflects on my account statement. They then informed me my IMEI number is not yet linked to my account.

Since the 20th of April 2022 I phoned in every day for 3 weeks to find out what was going on. Their response was back office will phone me.

I did update and give everytime the alternative phone number of ********** and **********.

I then simswapped the sim due to the fact that they never contacted me to make it easy for them to contact me on their cell c contract number.

I also contacted the insurance to inform them of the theft and requested the documents which i have filled in but without ITC number and case number I cant do anything i can even open a case due to the fact that ITC number has not be given and device not blaclisted. The contract sim was in simslot one and i did phone and receive calls on the number.

On the insurance the IMEI number is the same as the one I gave to Cell C to blacklist on the 20th of April.

Without the ITC number and blacklisting of device I can't claim against the insurance.

They send me the blacklisting document to fill in for Cell C to request assistance case number per email ********** as well as **********, **********, **********, **********, ********** and I have emailed it through 3 times. No response but emails to rate the service received numerous times but no service or assistance from their side

It is today the 16th of June 20222 and no one phones me and I keep on getting emails to rate the service almost daily after sending emails to the ***********

I need urgent assistance because I am paying for a contract where the device is included and insurance on device but can't even blacklist and claim against the insurance.

Jan Christiaan Cornelius

********** or ********** or or **********

Cell C's reply:

16 Jun 2022, 15:42

Hi Jan

Thank you for contacting Cell C.

We apologize for the unpleasant experience that you have had.

Our team will be in touch to assist.

Regards

^MP

Jan C:

17 Jun 2022, 20:28

Good day

I phoned last week to follow up again and they said again the back office will contact me.

Another problem. Is I took delivery of device 26 March and 5 April the account started my bill is supposed to be R329 and it works a month back my concern is that end of April it showed I owe 700 and I did inquire the lame excuse was that it is because me debit order is for the 8th but on the 8th of April I only had the phone for a month and 3 days. Now my bill is 600 due to debit order being unsuccessful but I did arrange to pay it over electronically on the 27th of May as I did why was there another d3bit order launched.

On the 5 of July I will have the contract months (329 × 3 = 987) but I already paid 700 on the 27th of May

I was contacted and the call was cut, when I phoned back a lady was rude, she said that I failed the security check after it was the same questioned asked with the lady who phoned me and all I did was request that that called me must phone me back

This is another issue due to blacklisting date being incorrect and extra expenses I had to do so that I can use the sim and not paying for something I did jot even have

I did sent it again after numerous times to customer service

I have sent so many emails to That email address. And they only requested for my phone number that was it. I have also reached out on your Facebook messenger but the agent keeps asking me stupid questions. I need a resolution to this. I have provided all the information.