CB Telecommunications Cell C negligence from staff

Cell C review: negligence from staff

Nomakhosi Ngcongwane of US

Sep 10, 2019 1:20 am EDT

Resolved

Replied

I reported my father's passing to cell c secunda and they instructed me to bring documents proving his death and I did just that. They then lost all those documents claiming their colleague is mentally unstable. Then we were told to send the documents via email to the store and we did just that. A month went by and no communication from them, when I went to the store they told me they did get the email but they were not sure what was it for. Yet the subject like was clear.

Cell C response

Sep 10, 2019 2:16 am EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review

View all Cell C contacts

Dear Nomakhosi Ngcongwane

We are sorry for your loss.

Please forward your documents to sm@cellc.co.za. Our friendly Social Media Support team will assist you.

We sincerely apologize for the unpleasant experience.

^NT

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Cell C - legal department 170

Resolved

Replied

Cell C - Contract cancellation 17

Resolved

Replied

Cell C - Disgusting customer service 24

Resolved

Replied

Cell C - sim card still not working 1

Cell C - gsm promo 38

Cell C - clearance form 1

Cell C - unlawful deductions of my account don't hold acc with glocell

Cell C - Receiving pornographic videos through whatsapp. Both my friend and my cell numbers on my contract.

Cell C - Additional contract

Resolved

Replied

Cell C - I have paid all the amount but still in arrears 1

Resolved

Replied

View all Cell C reviews and complaints

Cell C Contacts

Cell C phone numbers

135
135

Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have unsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone number

Customer Service

147
147

Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have unsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone number

Quick Info Line

+27 841 555 555
+27 841 555 555

Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone number

Technical Support

+27 84 135
+27 84 135

Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone number

Customer Service

+27 84 145
+27 84 145

Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number

6%
Confidence score

Contracts & Upgrades

+27 841 234
+27 841 234

Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone number

Glocell

+27 841 944 000
+27 841 944 000

Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone number

Cell C Business

+27 841 4329
+27 841 4329

Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number

50%
Confidence score

Text Only

More phone numbers

Cell C emails

sm@cellc.co.za

100%
Confidence score: 100%

Support

pamerla.henry@glocell.co.za

100%
Confidence score: 100%

Support

escalations@glocell.co.za

100%
Confidence score: 100%

Support

customerservice@cellc.co.za

97%
Confidence score: 97%

support

custserv@cellc.co.za

93%
Confidence score: 93%

support

corporateaccount@cellc.co.za

90%
Confidence score: 90%

management

More emails

Cell C address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa

Cell C social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024
View all Cell C contacts