Cell2Get.com
Reviews and Complaints

I purchased the blu {joy } cell phone for my husband on 10/24/2020 my order number 77986 and paid $81.18 for the phone.
I want to return the phone and get a refund due to my husband passed away. I don't have a invoice or any type of statement showing my purchase. All I have is a padded envelope, how can I return this cell phone and get my full refund.

I ordered a AT & T compatible modem from Cell2Get.com. No receipt was provided. I have the record of my charge, but there is no invoice number. I was notified by a third party when the item shipped, so no link back to Cell2Gget.com. There was no box, just a padded envelope. The modem was junk, it lasted about a month. The company makes it almost impossible to return the item, and I am sure there would be no refund.

What's the point of selling things if they are always unavailable?
Of course, I understand that you're interested anything, but your customers' money, but hey, where's a bit of your conscience?
I ordered a cell phone two months ago that was obviously in stock, and a couple of days later they said it was on back order because they don't have the phone now and they can't say when exactly it will be in stock again. Very nice. How about the money I paid for the phone?
They asked me to wait for ten business days more. Unfair. You took my money right away, but don't really hurry to give it back. Your company is a joke!

My wife bought Casio G'zOne Commando C771 (Verizon) CDMA and paid extra for an expedited shipping that would take up to 4 days. That was ok for us.
But the problem is that she never got any emails with confirmation, and there wasn't any tracking number. That looked very suspicious. She started worrying, so I called them and asked what happened. They said that the phone was on back order and that their representatives SIMPLY forgot to notify her about it.
Oh god, it's so unprofessional, I have no words to describe this mess!

I'm warning you not to buy anything from them.
1. Even if you pay for a fast delivery, be sure, they will be late.
2. They may send you a wrong item. Or it may be the same, but it won't be the one you saw in the picture.
3. If you decide to return your item, be ready to pay for the shipping.
4. Wait for weeks for them to resend.
5. Don't think that you will get a great quality after replacement. It will probably be the same.

Summing it up, you should be careful dealing with their business.

I have purchased a phone from Cell2Get website and the one arrived was broken. It did not work properly so I contacted the company and asked for a refund and they agreed. I paid for the return shipping and later received a message from them stating that there was nothing wrong with the phone and that they will not refund my money. They sent it back to me.
But it was not working! After I turned it on it worked for about 5 minutes and automatically turned off and that happened all the time!
Clowns!

Ordered an iphone5s in june 2015. The iphone is not working right out of the box. It gives blue screens and keeps restarting. It was sold as new. But the staff at apple store checked the imei number and told me it is a used phone. They sell used phones not new. They will take 15% restocking fee and do not refund for shipping.

I ordered 16GB IPhone 4 on December 16, 2103 and received it on December 21, 2013 from cell2get company. When I was placing order over the phone I asked representative if the phone is new, he told me yes its brand new with one year warranty. When we received the phone it was 8GB instead 16 GB and they charged me for 16 GB. I bought the phone for my husband Christmas gift, when he opened the phone and we called apple store to check if the phone is new and if it has one year warranty from manufacture the apple store representative told me that IPhone is not brand new and its registered under somebody's name under AT& T carrier and there is no warranty since 2011. My husband didn't use the phone, because he wanted to return it back to cell2get company, and called to get a return code they gave me, also they have two weeks return policy, so I returned the phone on January 2nd 2014 its one week and five days. When I called cell2get and asked them if they received the phone on January 6th on Monday. I request refund for 391.99 and they only refunded 309 dollars back to my credit card. I called cell2 get and asked them why they didn't refund all the money, they told me that its restocking fee. Why they charged me restocking fee if the item they shipped was a wrong item plus they lied to us about the phone being new and has warranty, but its not new and no warranty. The phone was not used by us, and they said that they cannot resale it, why not? we didn't use the phone at all and its was return in the same condition that it was received. I feel that they just rip off people like that, charging almost 100 dollars for nothing, for something that they lie about.
I feel their company should be investigated if they sell product that they say its new..

Afer my experience, I beleive that purchasing a phone from Cell2get.com is a gamble. It took me 78 days to receive the correct model and new phone I purchased. I purchased a new Samsung Galaxy Nexus Mobile Phone Model SPHL700KIT on 4/12/2013 and paid for FedEx Ground delivery. I received the wrong model phone 10 days later on 4/22/2013. (FedEx Ground shows 2 days from Brooklyn to the Chicago area). The phone was NOT Shipped FedEx Ground as paid for, but standard USPS First Class mail. I contacted Cell2get.com and spoke with Melvin. He said he would get a replacement phone out expedited and shipped to my work address. After numerous calls and emails to Melvin and an additional 23 days later, I received a replacement phone on 5/18/213.
The replacement phone was:
- Not shipped expedited as agreed - It was shipped USPS First Class mail
- Not shipped to the updated work address as agreed
- REMANUFACTURED and NOT NEW as advertised on the Cell2get.com web page subsequent emails and calls to Melvin

The replacement phone's battery cover was used and it did not fit correctly due to broken snaps. After many calls and emails to Melvin at Cell2get.com, I understood from Melvin at Cell2get.com that he believes remanufactured is new.

After Melvin agreed to replace this remanufactured phone with a verified new one, it finally arrived via USPS First class mail an additional 28 days later on 6/29/2013. It was the correct phone and appears to be new but the box and phone were opened. (not sealed). The replacement phone was not shipped expedited and did not arrive at my work address as agreed. It arrived USPS First class mail shipped inside a USPS Priority Mail padded envelope turned inside out.
-The price dropped $15 to $304.99 and there was no effort by Melvin at Cell2get.com to adjust the price.
-The FedEx shipping $10.32 was not credited
-The return shipping of 2 phones @ $24.84 to Melvin at Cell2get.com (due to Cell2get.com fault) was not credited or adjusted
-Items were never shipped FedEx as paid for
-USPS tracking numbers are generated days before the package is received at the USPS orgin facility
-USPS Priority Mail padded envelopes are turned inside out and used to ship (slower) USPS 1st Class Mail
-Remanufactured phones are being sold as new and Cell2get.com doesn't seem to understand he difference

My opinion based on my experience - look else where to purchase a phone.

This is a one man operation also known as electronics force. Melvin (his name this month) sits at his computer and pulls strings..Spends half his time writing 5 star reviews to skew his overall rating on review sites..I've been told that this not possible but somehow he is doing it. Just look below..(33) 5 star reviews, (3) 1 star reviews and nothing in between .The ratio was 100 to 60 on another site. His 5 star reviews all have miss spellings, bad grammar and use halting English. Each one is a tear jerker; a personal interest story. The similarities are obvious.

I ordered a phone and paid for expedited shipping. Called him after not receiving it..Gave me bogus tracking number..Called back..said that he had shipped usps by mistake but would credit shipping charges to my card. Never happened..19 days later it shows up at my billing address in another state.

Phone arrived in what appeared to be new packaging;missing the promised usb cable and headset..turned out to be a used phone. They didn't even bother to clear the memory completely..It still had previous owners info. When I had it activated it was pointed out that there was dirt between the keys. Quite embarrassing.

UPDATE..celltoget is challenging one of my reviews on the grounds that I never made the made the purchase..I'm being asked to show proof that I did..I wonder how many how many negative reviews disappear because people can't be bothered.

On January 15th I placed the order with Cell2get paid for 2 day shipping. Expected the package on Thursday. On Thursday I called the company asking where the items were. I was told it shipped Wednesday and should receive it Friday. I asked for the tracking information and was told it would be emailed to me. Friday on cell phone, called only to hear the package will arrive Monday January 21. Thursday they gave me a tracking number but could not find any information about the package. So I emailed the company to complain, they emailed me back a tracking number. Tried tracking the package and no information wa avavilable per USPS. Since January 21st was a holiday I could not reach anyone. January 22nd, I called them back the guy being pompus say stay on the line and he will track it. He tells me he sees its out for delivery. So he asks me to track it while on the phone to my surprise the tracking information shows up. Also it states when the USPS receive the infoprmation to ship. It was received by the USPS on Saturday January 26th. Not on the date given to me by the company. They were not being truthful, I hope the phones work and are new like stated on the site. They cannot be trusted far as I am concerned. I will update further on the quality of the phones. I paid for two day service but like they said its two days from when they decied to ship not 2 days from when I placed the order. Twisiting of words, sad they stoop so low. My money is valuable is my services are not. This is not good business practice.

"Cell2Get, which now tries to undercover themselves as ElectronicsForce.com, is the worst place you can buy a new phone. First of all, the advertise the phone with a special price, as if it is new, but it is NOT new at all. Mine came with scratches and after market parts. I bought 2 phones, about a month ago. Just received the first one and I am still waiting on the second. Every time you call them they say that you will receive your phone on the next day. Liars! You can get the same used phone 10 times cheaper at Ebay much faster. DONT EVER USE CELL2GET."

If you really need a phone in a short delay and at a minor cost, NEVER CHOSE CELL2GET.COM. This is the great scam I ever knew in the USA.
If I was very confident in the US online purchases, after the recent fraud (April 2012) I will never trust in any site of the States.
I bought a Nokia 6555 in April, I paid for 40 Euros for quick dispatching (7 days) in addition to the 100$ for the cell phone.
After 2 months I was still waiting for the phone.
I discovered they ordered such phone in China (I visited the Chinese website and find out the same cell phone for half a price).
As I had to leave on mission and did not receive any cell after one month and a half, I had to provide with a European reseller who send me the phone within 48 hours.
A so called Ray Wilson wrote me an email on the 29/03/2012 confirming me the reimbursement of my order. As it never reached to me, after 7 months, I gave a lawyer the charge to follow the question.
A swindle, a rubbery, a fraudulent site, call it as you want, that's CELL2GET.COM.
So I alert anybody to take care NOT to order anything to cell2get.com.
Raffaele D'Arcangelo - Turin (Italy)

They are putting fraudulent charges on my bank card — boa is investigating them — luckily boa has software that detects fraudlent charges and only 1 went thru which they are taking care of. But they tried 6 times, $200 each time, to put charges thru to my card. I have never used them and advise people to stay away from this company!

They are a scam. Called them on 02/21 and they told me item was on its way and should arrive within the next two days. Called them again on 02/28 to ask for a tracking number or a refund and they gave me a tracking number for an item that had been shipped from HK on 02/26. The tracking number has been updated today (03/16) as delivered to Brooklyn, NY when I live in Ohio... Obviously they have not shipped anything to me. Do not let them steal your money like I did.

Order a Nextel phone and paid extra for UPS, after a week I called to track the shipment, I was told it was shipped, I asked for a tracking number they gave me a bogus number, when I called back "Melvin" assured me it would be there monday. Monday the phone arrives via USPS (I paid extra for UPS remember), package is open with only a charger, the phone is for Boost. I call and get "Melvin" who states that I ordered the wrong phone, I tell him the invoice says nextel, he says ship it back (at my expense) and he'll exchange it. The way I figure it you get jacked on many fronts, they charge for restocking their mistake, they charge you for extra shipping they don't use. I am sending this to the State Attorney in NY, I suggest you do the same. DO NOT WHATEVER YOU DO ORDER FROM THIS COMPANY! YOU WILL GET RIPPED OFF!

Apparently these guys are busy writing their own reviews and not answering the phone or emails. Stay Away! Or don't, and be as pissed-off as I am. Ordered 3 phones over a week ago, overnight shipping requested (and paid for). 10 days later, no phones. Promises from "Melvin" that they were shipped. He didn't have access to the shipping number (shipping "department" just closed - conveniently). I've called dozens of times since, always get their answering machine. Left messages, never get a call back. I can't wait to see how much fun getting my money back is going to be. I'll post that experience as well. You HAVE been warned. If you decide to buy from them, don't say you didn't know...

I ordered a phone to be shipped 2-day air in order to arrive on 12/24. I called 12/23 and found it had not been shipped and so I cancelled the order. I was told I would be charged a 15% restocking fee even though the item had not shipped on time. I said I would dispute the fee because the item had not even been shipped. The "customer service" person then took my email address provided as part of my customer registration and looked up my facebook account while on the phone with me. He said to me "I know who you are, I am on your facebook" and began reading personal information from my facebook page to me. He then threatened to publish my personal information on the web and to use my personal facebook information to harm me in as many ways he could find. After much argument, he agreed to refund my order in full and sent an email confirmation. Despite his assurances and the email confirmation the charge was posted to my credit card several days later. I posted negative feedback and the charge was reversed in a few days (I got all my money back). However, over the next week, I received nearly a dozen calls and email messages demanding that I remove the negative feedback or face harsh legal action and other dire consequences. In my personal opinion these people are dangerous and their companies (cell2get, electronicsforce.com, lowpricecell, replacecell) should be avoided.

Fraud alert! It took almost 3 weeks and several phone calls to get my phone which arrived used and broken, and missing manuals, accessories, etc. I called to tell them I want my money back and they said they wouldn't refund shipping and I would have to pay to ship it back before they refunded my money (Yeah right!). This is outright theft.