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Cen Com Inc
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3.0 2 Complaints
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Cen Com Inc Complaints 2

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6:19 pm EST
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Cen Com Inc alarm monitoring

I signed up for monitoring somewhere around August 2018 and paid for a year or more of service. This past Spring we had a small kitchen fire which set off the smoke detector and premises alarm/siren. After the fire was extinguished we realized that the service we were paying for was not provided. That is, there was no monitoring of the fire alarm. The fire department was never notified and never came to the home. I called Alarm monitoring services (or the company I had originally signed up with) (Was there a name change and/or change in ownership?) and explained the situation. They acknowledged monitoring of burglary only. On the call I was given a bit of a run around with statements like "we are a communications company." I asked why in their instructions it was not made clear that the monitoring was for burglary only. After an unsatisfactory discussion during which I stated that I wished to cancel services since they could not/had not been monitoring fire, I was told that a manager would be calling me. I never received a call from a manager or anyone else from the company... Fast forward several months and I begin to receive email invoices from a company I did not recognize. Did the company change names? Then I receive threatening emails requesting inflated funds with threats of collection agencies and notification of credit score companies. We will not pay for services we did not receive and we will not be harassed into making any payment. I have tried repeatedly to end/cancel any "service" with Alarm monitoring services or their proxy and have obtained monitoring through a local reputable company that monitors burglary AND fire. As it is not possible to cancel services on line, I have sent written notification of my desire to end any relationship with your company (Alarm monitoring services or Cencom) about a month ago. I have mailed back the black box translator. I am seeking resolution of stopping collection agency services and clearing any debt they think they are owed as the service promised was never provided.

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9:22 am EDT
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I purchased online alarm monitoring services from SaveonmyAlarm.com for $5.95 a month. After my initial payment was charged on my credit card I received minimal support and contact from this provider. I was sent an email with instructions to complete MY self-installation (conversion) of my home alarm system (previously installed by reputable local alarm...

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Overview of Cen Com Inc complaint handling

Cen Com Inc reviews first appeared on Complaints Board on May 18, 2010. The latest review alarm monitoring was posted on Nov 27, 2019. The latest complaint Online alarm monitoring - ripoff was resolved on May 18, 2010. Cen Com Inc has an average consumer rating of 3 stars from 2 reviews. Cen Com Inc has resolved 1 complaints.
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  1. Cen Com Inc Contacts

  2. Cen Com Inc phone numbers
    (800) 365-2527
    (800) 365-2527
    Click up if you have successfully reached Cen Com Inc by calling (800) 365-2527 phone number 0 0 users reported that they have successfully reached Cen Com Inc by calling (800) 365-2527 phone number Click down if you have unsuccessfully reached Cen Com Inc by calling (800) 365-2527 phone number 0 0 users reported that they have UNsuccessfully reached Cen Com Inc by calling (800) 365-2527 phone number
  3. Cen Com Inc emails
  4. Cen Com Inc address
    8525 120th Ave NE, Ste 222, Kirkland, Washington, 98033, United States
  5. Cen Com Inc social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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