Alarm Force
Reviews and Complaints

Alarm force account was cancelled because they wanted me to resign a new 3 year contract after I moved. They told me to leave my devices at the old address and that I would get new one but did not say that I would need to sign a whole new 3 year contract. That was September 2019. I cancelled services and have not used them again since. Our credit card is still being charged to date $67.77. When will this end?

So after cancelling my alarm with the company and having their equipment ready to return to them, they have sent the file to collections. Over a year I have been trying to get a shipping label from them and for some reason it never came through. I even offered to drop off the equipment somewhere to make it easier, but no. Now its at collections, all because of a possible computer error, completely out of my hands.

The manager of collections, Scott, is worthless
The worst customer service ever
I returned my equipment in 2005, went to live out of the country and alarm force kept on charging my account for 3 years
I require immediate refund or else i'll contact my lawyer
You need to contact me asap
I have been calling and calling and calling and they said it was going to be resolved in 24 hrs
Its been 4 months

their alarm did NOT work, when their was a breaking and entering. I had another company install a system that does work. I have called repeatedly for 3 years to cancel. They keep billing my bank account.

I'm going to hire a lawyer. Do NOT give this company you bank account numbers. They just take your information about canceling and thats the end of that.

I have had mine yanked off walls for over thee years!

This company is just a scam!

I moved after having alarm force service for two years, but they indicated that I had a tow year, three month contract.

When I tried to cancel the service, they added the three months on for billing...

The after contacting them again they said I had to go to their website to start the cancellation process. To no avail, I called the company back, they then said they would email me directions on how to cancel and send back the products, which wpuld have to be received before they cancelled my service...

SIX MONTHS later, to no avail, I still have the equipment and I am being hit for the monthly billing, even though the system is not connect in my new house. The costumer service did not even try to get the system installed in my new place.

So I am stuck with their equipment, and their monthly bills!

BEWARE OF THIS COMPAMY! --Jerry Bower

I had someone break into my truck in my driveway last night and when I went to pull it up on my video access I was unable. I called tech support and it was then when I was told about going over 1000 clip use per month. This was the first I had ever heard of this clip use business. Why then was I not notified via an alert when I was approaching this 1000 number or more importantly, why wasn't this video use number disclosed to me at closing? My truck was broken unto and there I am paying for a service which is useless to me. I have had nothing but issues with Alarm Force since the beginning and there is no "peace of mind" factor what so ever.

Please be careful when cancelling. They tried to tell me that I owed $26.50 for the month of July. My contract runs from July to June every year. I pay on a yearly basis. When I went to cancel with them, they told me they couldn't cancel until I paid them $26.50. I told them they were out of their mind and I refused to pay them $26.50. I would file complaints with every local/state/federal agencies and file complaints against them.

I just found out on the phone they want the equipment in their office by the 15th of the month. In other words, if I pay to June 30th for the service and I am going to cancel, the equipment has to be in their office by June 15th to avoid the additional charge. What the heck? If I pay you for service to June 30th then I expect to be able to use my alarm system with NO ADDITIONAL CHARGES. Your company should not be charging me unless you don't receive the system by the 15th of July. THAT'S COMMON SENSE.

Hey Alarm Force, I am done with you and will be sure that I make sure that no one uses your company that I come into contact with simply because of your practices! This is more icing on the cake.. I even threw in things that wasn't asked for since I had no use for them. I got my setup through the Tampa Bay region but still dealt with Canada.

my words about Alarm Force are seen in all the 250+ complaints on this site ! nothing works! just like any of there employees ! I did jumping jacks with my place armed right in plane view 4 feet away from there little motion thing? it never went off no one called me and if they ever did it would be almost so hard to understand what there saying and they would say every thing works on there end just to shot you up . the creepy guy next door even set my alarm off with his phone in my drive way how was that even possible if they say there so secure ? video relay was hacked very easy just make a camera out of a cardboard box and you get the same results ! and they expect you to keep paying for this garbage worst service to date ! STAY CLEAR FROM THEM they should change there name to Alarm farce in stead that would be more suitable to what ever they offer ! in my view and my encounters with them i was with them for 7 years and that didn't even mean anything to them? there is others out there just as bad like liberty so do your history check before any thing ! I hope this gives you a good heads up, they even sent me a letter that was unsealed with my account info in it could you think of that? well that's there level security for you?

Signed up for our 2nd home in Jacksonville Florida the box stopped working properly and our home at this time is unprotected even though we pay every month there tech team said batteries need to be replaced we did that still not working they said box needs an update but they have no one in the area to service there box, they offered a credit for 2 months of monitoring and they would mail out a box and that would take us through that time I guess they haven't figured out or just don't care that we pay for the service to monitor our home and the new box should have been overnighted to their paying customer but they didn't and the attitude of the phone tech unbelievable he could have cared less so next month our contract is up but we will be switching providers this weekend so we can know for a fact we have working equipment and our home is monitored now not within 2 months.

Unauthorized use of Credit card, improper privacy practices I used to have an account with Alarm force at this address and it was cancelled a year ago. A tenant at the same address has now signed a new contract at this address and Alarmforce retained my credit card information and details and are now billing my credit card with out my permission. When I called to rectify this matter they indicated that it wasn't my credit card being used. They then emailed me a copy of the tenants contract showing all their personal information including their credit card number and expiration date. I've placed several calls to the manager and he won't call me back. Very frustrated on how my and my tenants sensitive information has been handled and how reluctant they are to remedy this.

Alarm Force hides behind their contract, they provide an inferior service, and have a 3 year contract. Alarm Force is unwilling to let anyone out of their predatory contract, they have high pressure sales people push the contract on little old ladies, and pregnant women. Additionally, their service is in fact inferior, and break ins will happen at your home as they did mine. Alarm Force will blame the homeowner for the break ins. Lastly, they hide behind a three contract because they recognize their service is terrible, only reputable alarm service providers will offer month to month service. Do your self a favor, kick the Alarm Force sales guy to the curb, and call a reputable alarm service!

We have had an alarm system with Alarm Force for nearly six years. I started having problems with it almost immediately and one of my roommates unplugged the system in the first month, and there it sat for nearly six years, unused. Despite the fact that they were clearly not recieving a signal from our house, they just kept collecting our money and keeping their mouths shut. We never called, so that's fine.
Two months ago, another company approached us and we signed up for them. As our contract with Alarm Force is now long expired, and we had been paying for no service at all for a long time, switching was a no-brainer. But now, Alarm Force will not cancel my account. I've called twice, and sent three emails. They claim to have never received the emails, and tell me to send another, and my account will THEN be cancelled. Clearly it's very convenient for them not to receive my cancellation emails. Total rip off.

This is without a doubt, the worst company I have ever dealt with. I regret getting this system put in my home 100%. A false alarm charge is made by the Police Service if they are dispatched to your home. The rate varies by region and in my town, the rate is $150 per false alarm.

When my alarm was installed in my home (by a technician who was in a very obvious rush) he explained to me that Alarm Force required a $150 deposit in the case of a false alarm which they would then use to pay the Police Service. I paid my deposit and they cashed the cheque. I had a motion sensor installed but was assured that even though I have a cat, the sensor could be set so that nothing over 50 lbs could set it off, so she could roam the house free when the alarm was on without us having to worry about her setting it off.

Two weeks later I took my son to daycare and got a call from a neighbour (NOT Alarm Force) that the Police were at my house. I went straight home and the officer and I went through my home to see what the issue could be. After we determined that it must have been a false alarm, he left and I called Alarm Force to talk to them about next steps.

I was transferred to at least 4 different people within the Customer "Care" centre and Technical Department. No one seemed to know what they were talking about so I was sent back and forth for over 30 minutes. I was told that once a technician came out to see if the motion sensor unit was working properly, he would determine who would take responsibility for the false alarm and ultimately who was responsible for the $150 to the Police.

The technician came out the next day and replaced the unit (If it wasn't malfunctioning, why replace it?) and determined that the cat couldn't have set it off since it was apparently set up properly the first time. He told me that Alarm Force would be financially responsible for the false alarm. Unfortunately, he wrote a bunch of vague details on the sheet he had me sing and told me straight out that he was writing 'Alarm set up properly' just so "The tech who installed it wouldn't get in any trouble".

I have been on the phone twice for over 30 minutes now with different Customer "Care" and technical department representatives who have told me over and over and over (they love to repeat themselves) that Alarm Force doesn't take responsibility for False Alarms. Not ONE person has been able to logically explain to me why I should pay $150 for an alarm that was triggered by faulty equipment.

Their representatives talk in circles, they're rude and they obviously have no regard for any of their customers. Not ONE has been willing to take any responsibility on behalf of this company which I feel is taking insane advantage.

And to top it all off, I have received and INVOICE for an ADDITIONAL $150 from Alarm Force which they said I have to pay as another deposit or they won't dispatch the Police to my home in the case of an alarm.

For a company who is supposed to make you feel safe, I have never felt less so. I would never EVER recommend them to anyone under any circumstance.

We sold our house in Calgary at the end of November and made the mistake of including the Alarmforce equipment as part of the sale, not realizing after 7 years of service with them, that we did not own the equipment outright. This was NEVER made clear to us and I can find no paperwork that we signed saying we didn't own the equipment. I talked to customer service about this issue in November 2014. They told me the new owners of the house would just need to call them to arrange to have monitoring setup on the equipment in the house. Our understanding was that the new owners would follow through with arranging the monitoring. Turns out they did not, and now Alarmforce expects us to pay over $500 because we have not returned the equipment (which we can't do now). We send notice back in September 2013 that we needed to cancel the monitoring effective November 30th... but they still expect us to pay the monthly fee even though we no longer own the house. I am completely frustrated with this whole affair. The equipment left in the house on sale was 7 years old and had NEVER been upgraded. It's depreciated value should be nothing after 7 years of having our monitoring contract. To expect us to pay an inflated cost for OLD equipment is robbery. We are seniors now living on a fixed income, which is why we moved away from expensive Calgary and moved to a smaller home in the first place. I am at my wit's end trying to deal with this matter. I would never be able to recommend the company to anyone given this situation.

I called Alarm for January to see I can put my account on hold until I can get another place to stay so when do get me other place they called me a b**** and told me that this is why I don't have a place to stay and when I ask to speak to a manager they hang up on me then I called back n And they said I The manger doesn't want to talk to me

We recently called and emailed Alarm Force to cancel our monitoring service as we are moving to a new home where we took over the existing alarm system. Alarm Force responded to our email saying that the service would be cancelled effective the date of our move. Our contract was a 3 year contract and would have expired in 2008 (5 years ago).

Alarm Force continued to bill us following the cancellation. When we phoned customer service they informed us that contracts auto-renew which we were never made aware of when the system was sold to us. The contract was represented as 36 months and then month to month.

The customer service rep explained that we need to package up the system and send it back. This is now a difficult proposition since we moved 3 weeks ago and left the system in place for the new owners! Furthermore, the representative insisted that we would have to ship back all equipment including the extra equipment that we had paid for in 2005 (about $1000 worth). The new owners are setting up with Alarm Force but the earliest date a technician could schedule was 3 weeks after we moved out / they moved in.

Alarm Force's customer service explained that we will have to pay for service until such time as the new owners establish a contract and they will not issue a prorated refund - as such they receive double payment for the period we pay for which overlaps with the new owners new contract. None of this was explained to us at the time of establishing the service or at the time our cancellation was accepted.

When we asked the customer service representative to speak to a supervisor we were told no. It required several more calls from our cell phone and letting them know that we were going to report this to consumer affairs and the better business bureau before we were reluctantly transferred to the voice mail of a supervisor.

Our first experiences with Alarm Force were great but over the years they have become complacent about our complaints in regard to hardware issues and malfunctions and we have little satisfaction from their customer service. After being loyal customers for 8 years on a 3 year contract they refuse to amicably cancel our contract when we are moving even when the new owners are planning to establish a contract. Our efforts to deal with their customer service on this were painful and unyielding. I am very disappointed to see the extent to which Alarm Force's customer service and care for customer relationships has deteriorated.

it would sure be nice if their was an executive within the company who one could discuss issues like this instead of their poor customer service.

I just wanted to share my experience with this company. It happened last night. I got a call from there dispatch saying the living room sensor was set off and asked if they should send the guard. I naturally was concerned because this was the first time the alarm was going off while I was not home and asked for the guard. I was heading out of town and turned my car around arriving home 45 minutes later. I walked in the front door and was quite surprised the alarm was back on. I turned it off and went into the house to check things out. Everything seemed normal so I than proceeded to call there dispatch. I was told by the unfriendly employee that the guard hadn't been to the house yet (1 hour after the alarm was set off). I than insisted she call and find out when they guard was coming and I got the lame answer back I couldn't reach them. I insisted that it was un acceptable for it to be over an hour. She told me I had to talk to the customer service department in the morning. My wife called in the morning and was treated extremely unprofessional by the lady at the other end of the line and was passed through to a managers voicemail. I than decided to call and talk to them myself. I explained my situation and why I was not happy with them and the employee wouldn't answer directly any of my questions and kept differing the situation. I'm sure they were put through a course on how to deal with un happy customers differ the situation until they give up. At least that's what it seemed like. I eventually got put through to a managers voicemail as well. I actually got a call back which I was very surprised about. The manager treated the situation the exact same. I told her it was un acceptable for the guard to not be there after an hour. I mean the house could have been robbed multiple times in an hour and secondly they fact that it resets itself after 30 seconds is ridiculous as well. The whole point of the noise is to draw attention to the house from neighbors ect. My neighbor was outside at the time and said she was on her way over and than heard the alarm turn off and stopped because she thought we were home. I feel like I have been miss lead by this company. I'm paying $59.00 a month for a set of stickers and 30 seconds of noise If the alarm is even set off. There was also another time when I accidently set the alarm off only to get no response at all. I would suggest to anyone who is looking for an alarm not to consider this company. They tell you what you want to here to make the sale but as far as standing behind there product and service it is a complete wash in my opinion. I feel like I have been mislead and I don't have any peace of mind at all with this alarm. I asked for them to come pick up there equipment only to be told that I'm still on a contract for two more years. I understand what I signed but there not living up to there end of the contract and therefore it should be terminated. I'm willing to pay for peace of mind and I'm defiantly not getting it here. They argued that what I'm saying happened is completely normal and they have fulfilled there obligation. I think this needs to go to the better business bureau as well as the media. Just because your on a contract doesn't mean that they have the right to not live up to there end of the bargain and re nag on all of the things they told you. I hope this helps people make a decision when it comes to picking alarm company's.

I FIRST SET UP ALARM FORCE AT CHRISTMAS, SALES PERSON VERY PUSHY. I DID GET THE SYSTEM INSTALLED. EVERY MONTH SINCE THEN ( IT'S BEEN 7 MONTH S) THEY HAVE NOT YET GOT THE BILLING CORRECT ! THEY KEEP TRYING TO COLLECT FROM THE WRONG CREDIT CARD/ WRONG DATE ! HARRASSING PHONE CALLS/LETTERS THAT WE MISSED PAYMENTS ! THEY ARE SO STUPID.. NOBODY KNOW WHAT THEY ARE DOING.. ! I WANT TO GIVE ALL EQUIPMENT BACK AND I'M NOT PAYING THEM ANYMORE.. THEY CAN TRY TO COLLECT FROM ME.. BUT I DESERVE SOME COMPENSATION FOR T HIS.. I'M AN UNHAPPY CONSUMER AND I THINK THERE SHOULD BE A MONEY BACK GUARANTEE AND THE CUSTOMER SERVICE THERE NEEDS TO HELP AND ASSIST THEIR CLIENTS, I HAVE NO CO-OPERATION NOR DID I EVER RECEIVE A CALL BACK WITH MY COMPLAINTS.. I NEED TO KNOW HOW TO CANCEL WITHOUT PENALTY OR FURTHER CHARGES...

*****CONSUMER ALERT****** ALARMFORCE IS AN AWFUL COMPANY with VERY limited service locations (only about 13 cities in the entire United States) and poor customer service. Alarmforce is based in Canada. I agree will all of the previous complaints about this company. The equipment is "dollar store" quality, damages surfaces when removed, and the battery runs out within months. My husband is an educator and a USAF Reservist and I am a [protected]@-home mom. My husband got this service to protect his family while he was working. In his haste, I don't think he vetted this company at all prior to signing up. Even so, after almost a year with ALARMFORCE, the school my husband worked at was closed, leaving him without a job. My husband quickly found another job, but it was in another state (from Georgia to Michigan). Not thinking there would be a problem, we called them so they could monitor our new place. At which time, we were informed that Alarmforce does not offer service in Michigan. Hmmm, Michigan is a lot closer to Canada than Georgia, but ok. So, they tell us that since WE wish to cancel the contract, we are still responsible for the balance of the contract. No, that was not our intention, but since you all don't offer service where we now live, there has to be another option? No, ma'am, please return the equipment and you owe us $754.65 US dollars plus the amount of the equipment if you do not return it. So, after going round and round with a CSA who treated me like I was the village idiot, it was agreed that we would pay 60% of the contract and return the equipment. I returned the equipment, at least most of it. The sensors they installed on the doors must have been installed using some kind of space age adhesive because we could not get them off and my husband is a big strong guy). The equipment we were able to remove damaged the wall. All in all, I think if was 3 pieces we didn't return because we just couldn't get them off, but they charged us $267 for the equipment! Anyway, so I'm paying the amount agreed upon and I reach my last $55.96 payment when I get another bill for $250+. I call to see what the heck happened and I was told that because I didn't pay the entire amount in a lump some payment, the money (averaging $50/mo) I was paying, was only going toward monthly monitoring fees ($27.95)? Um, so why has the balance been decreasing every month up until I received this bill a few days ago? ALARMFORCE is playing games at my expense and I don't appreciate it. So if you like to be given the run around, to be spoken to like an idiot, to be relived of your money for substandard service/equipment, to be stuck with a company with EXTREMELY limited coverage, by all means, choose Alarmforce. All I can say is that this is another money hungry company that does REALLY bad shady business! Hopefully, they will go out of business and save us all some headache!

The cheap system does not work. The alarm goes off at random times for no reason and the technical support is no help at all. You can tell the system is in a refurbished state. Like many, I'm reporting them to BBB. Please go with a more reputable company if you're considering AlarmForce. They are a waste of money.