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CB Internet Providers CenturyLink Internet service
CenturyLink

CenturyLink review: Internet service

J
Author of the review
3:22 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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I have had service with CenturyLink for 6 years now. So many problems, but the most recent caused me to write this complaint. My husband and I woke up to our internet being out Saturday morning 11/25/23. He contacted them via chat, and the rep wasn’t quite clear whether a tech would would come out on 11/27/23 or 11/30/23, but no tech showed, we received no text or emails. So on 12/1/23 I contacted via chat, that rep gave me two phone numbers that he said I needed to call for dispatching a tech, both were just the normal customer service lines. So I called and the automated voice said that I didn’t even have a ticket. When I got a rep, I asked if there were any tickets for my account, she said no not since March. I had contacted Centurylink twice before this incident(11/27/23) about the temporary line they had put in, in March. Apparently those conversations were completely ignored. This third time I contacted about my internet being out, I asked why my husband had a chat, and I had a chat but no ticket was put in. She just apologized and changed the subject. I also made sure I got a ticket number, and a confirmation text of the tech being scheduled before I got off of the phone. The tech came on the date it was scheduled 12/5/23. Sure enough the snowplow had hit the temporary line(the one I had asked about being replaced twice over the summer). The tech was great, and I asked the tech if he happened to know anything about when the temporary line might be fixed. He said it would take time because they have to get the property owners permission to dig a new line. I informed him that it was on BLM land. Needless to say, this is going to likely happen again, and I’ll have to contact them yet again to ask about when a permanent line will be put in. That would fix this problem.

Claimed loss: 11 days of service, a day of work

Desired outcome: For a permanent line to be put in, and for your people to put in a ticket every time they speak to a customer.

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    Nov 20, 2024
CenturyLink Category
CenturyLink is ranked 13 among 64 companies in the Internet Providers category
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