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Charles de Gaulle Airport / Paris Aeroport

Charles de Gaulle Airport / Paris Aeroport review: Stolen items from security 1

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4:28 am EDT
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This incident happened on May 15, 2024 at around 6:20am. I provided a review which also goes into depth about this situation. I am truly appalled at the way my Fiancee and I were treated by 3 staff members at CDG airport. We had travelled to about 4 different countries and varied regions (including Nice France) in the past few weeks and were on our way to Naples. My fiancée was told that he needs to seperate his toiletries into 2 bags. After tearing his bag apart he did what was asked of him. Than they proceeded to tell him he can only bring one bag. We asked why, because this has not been an issue at any other airport on our trip. The woman responded by saying it is a rule in France, we explained we had gone to other airports in France this trip and it was no problem. Than she changed her answer to “it is a rule specific to Paris”. We explained we had no idea and would pay extra money to take our toiletries on the flight as they were important for us to have. This woman proceeded to get a male staff member who proceeded to tell us it is the rules only 1 toiletries bag we explained we understand however we are now trying to pay an additional price to take our belongings on. This male got another woman who quickly scoffed at us and said no than left. Next he got a supervisor who was also a woman. She proceeded to grab one of his bags (without asking which one we would like to keep) and put it in a parcel. We asked her if we could sort our items because the bag she took had more expensive products such as a Gucci perfume, sunscreen, and more important items. She refused to let us sort our own belongings and proceeded to take the parcel away from us. We asked her how we can retrieve this since we have to go in a connecting flight from Rome to Naples immediately. She kept saying it will be in Rome despite us begging her to send it to Naples since we would not have time to grab it in Rome due to our next flight. She also gave us no ticket or slip of any sort to prove the parcel was ours at the next airport. We asked her again if she could help us, she than said “I can not help you, I need to get to work”. We than lost over $200 dollars worth of items. I’m not sure what staff they chose to hire at this airport for security but the supervisor we had to work with was one of the most disrespectful people I have encountered and I firmly believe there should be some consequences for her actions and words as well as a reimbursement for us or have the package sent to us. We are from Vancouver BC Canada and would appreciate at the least it be sent there. I have noticed many other appalling complaints by this same airport it is evident if it has not already it will deeply affect this airport’s credibility. I personally will never fly out or to this airport again as I do not appreciate being uttering disrespected from staff. I have descriptions of all staff I spoke with and am more than happy to pass along the information to someone in a higher position.

Claimed loss: $250 CAD

Desired outcome: Items sent to us or reimbursement. Reevaluation of current staff especially those in supervisor positions.

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C. Jacobs
May 15, 2024 6:43 am EDT
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Try contacting the customer service department of Charles de Gaulle Airport directly to file a formal complaint, providing all the details of your experience. It might also help to reach out to the airline you were flying with, as they can sometimes assist in resolving issues with airport staff. If you haven't already, post your review on travel review sites and social media to share your experience and get more visibility. Keep all records of your communications and any receipts for the lost items, as this might help in seeking reimbursement or further action.

  1. Charles de Gaulle Airport / Paris Aeroport Contacts

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    1 rue de France, 95931 Roissy Charles de Gaulle Cedex, BP81007, France
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    Nov 21, 2024
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Charles de Gaulle Airport / Paris Aeroport is ranked 73 among 221 companies in the Airlines and Air Travel category