Charles de Gaulle Airport / Paris Aeroport
Reviews and Complaints

Date of travel 7 December 2022

Flights Ednburgh to Paris CDG Air France SQ1875 (AF1887) Terminal 2 to connect with Singapore Airlines SQ335 Terminal 1 to Singapore.

Airport staff failed to arrange our Assisted Travel transit from Terminal Two to Terminal One to make our connection. We missed our connection. We were put in a waiting Area for 4-hours in Terminal Two. On arrival at Terminal One we were again put in various waiting areas for 10 hours before We were told that there was no Lounges in the check in area. We were unable to Check-in for the next flight to Singapore because the Check-in Desk was closed. We tried to contact a Singapore Airlines and Air France representatives, but none were available.

All the Waiting Areas were cold and uncomfortable, the outside air temperature was 2C. At no time were we offered any food or drink, We went for 14 hours without any refreshment. It was a distressing experience and we suffered hardship and emotional stress. I am 78 and my wife is 72 and we both have difficulty in walking.

Singapore Airlines had changed their departures from Terminal 2 to Terminal 1 on 6 December and the Airport staff were confused as to how to transport passengers with reduced mobility from Terminal 2 to Terminal 1. They made two attempts but did not have the corrected authority passes to enter Terminal 1 . We were returned twice to the waiting area in Terminal 2

I want to make a report because I faced an extremely rude behaviour at the security control at terminal 1 gates 50-58 at 10. 40 am, first line from the left, yesterday 22 february.2023. While I was passing the security control the machine made the sound that something metallic was on me and a female employee came on me and she started yelling and speaking so impolitely that I was shocked. She was commanding to take off my shoes shouting so loud and impolite that everybody was looking at us. She was obviously making an abuse of her position power. I was left without shoes stepping on the dirty floor. When this humiliating process finished I asked her to give me her name and she and another older man hided their cards and they said they don't give their names. I asked for their manager and the rude lady said ' I am the manager'. I m sure you can find these employees and at least train them to be polite at people. Or the security company that you cooperate offers bad services because at the same time other people were making complaints about the security behaviour in other lines!

Arrival @ CDG on 11:10 flight for transfer through to connecting flight. Made way easily through to departure terminal K. Funnelled through to specific line for security checks. Saw a very unprofessional and highly unpleasant woman hassling a much older man trying to do what is required by all passengers. Comes my turn to unload the contents into the various binnacles and she does the same to me. She was shouting in French very aggressively. I told her I do not speak French and she again addresses me in French and then spoke briefly in English. She then lashes out at the young woman next to me. The staff at the end of the line was also so aggressive and hostile. A few queues away there was another outburst from the security staff as a woman started screaming and shouting at another passenger. I HAVE NEVER EXPERIENCED SECURITY STAFF behave in such an unprofessional manner.

On Saturday 4th Feb 2023 at around 9am-9.30am the security staff in terminal 2B cut the lines of our buzz light year bubble machine presents for our nephews and removed 60ml of bubble liquid that came with them. They cost €25 each from Disneyland. There was absolutely NO NEED in them removing the 60ml liquid for a start, they were in sealed plastic containers from disneyland which they forced open and then cut the line which the fluid would run though so they are now unusable! We want compensation for this this is unacceptable. The staff wouldn’t help us nor anyone there could speak any English it was horrendous and ruined what was a lovely birthday trip. Your staff need training and more use of English language in airports should be a given! Ridiculous!

On 12/01/2023 we arrived at CDG from Canada at 0805 on flight AF0379 and needed assistance to our onward flight to Manchester at 0935 flight AF1668. We were directed to a mini bus with other people needing assistance and driven across the airport to a different terminal where we offloaded into a waiting area and our boarding passes taken from us. I believe we went from 2k to 2e. As the time for our boarding the Manchester flight at 0900 became near, my wife approached a female staff assistant to enquire what was happening she was rudely shouted at and told to sit down and wait until called. My wife was not the only person treated badly by the assistant who was rude to anybody trying to get information. After a while and not having been called, my wife approached the female again and was told they were waiting for a bus to take us. By now my wife was very tearful knowing our flight would be closed and we were still waiting. A bus arrived and a assistant took us back to terminal 2k and told us the flight had closed. An assistant said if we followed him we may still make the flight and proceeded to take us to the gate. We were given no assistance whatsoever for wheelchairs and had to struggle to reach the gate. Our son who was more agile went ahead with the assistant but came back to tell us the plane had gone. The assistant said he would take us to the Air France desk to see what they could do. Both my wife and i could not walk any further and so the assistant eventually went and got a wheelchair to take my wife to the AF desk and arranged for me to be collected in another wheelchair. There was no room on the later Manchester flight but to get home the same day we were offered a flight to Amsterdam and one from Amsterdam to Manchester getting in at 1605 8 hours later than we should have . This caused knock on effects with prior appointments we had previously made.

I was on the flight to Edinburgh from Charles de gaull, flight number EZY6954. We boarded at B24

I was travelling with my family my husband has a brain tumour and very bad hips, that he is having an operation for on the 16th January 2023, I also had 2 grandsons that are on the autistic spectrum, we had special assistance all through the airport, when we got to the gate it wasn’t open but the escort told us to sit and wait till gate opened, he took me up to the person on the gate and explained we were waiting, but the lady went away and your assistant Josef came on he was very rude , he allowed speedy boarders to board first and my husband was standing ready to collapse and my 2 grandsons were getting very irritated at the waiting in the queue, my husband is today very sore and confide to bed for a few days his hips are very sore but also his head is very confused at what your assistant put us through, I’m unsure if he was easy jet staff or an airport staff, if you read easy jets policy special assistance board first not speedy boarders, I fly about 5 times a year and have never had so much shouting and ignorance off a boarding assistant, that man is a disgrace to be working at your airport, that will be my last time in Charles de gaull, I have used it twice before without any disturbance thank you

Please compensate my expenses for canceled Airbaltic flights Riga- Paris because of problem of Paris Airport Charles de Gaulle on 16.09.2022. for my family, also for hotel in Paris Disneyland and for Disneyland tickets.

My flight ticket bookings (Eva Plaveja un Paula Plaveja booking LT9VY7 un Riharda Plaveja booking PY9T86).

Expecting compensation of 1000 Euro.

Eva ([protected]@inbox.lv)

Sir

Yesterday my plane MEA arrived at 12.45 pm in CDG airoport and the flight 334 to Boston suppose to leave at 1.35 pm. The line on security was a real diseaster I bagged them please I will miss my plane but unfortunately every employee replied : don't worry the flight will be delayed which it wasn't true because the screen was flashing constantly: embarquement / boarding. So I missed the plane. Beside I asked many emplyees how to solve the priblem, I need to be in Boston they sent me to gate K. m, I went there and the rejected me because my flight was on gate M27, so they sent me back to gate M where in their turn they sent me back to gate K, where an employee sent to airfrance desk to silve my problem. Airfrance issued me another boarding card for the next flight on 8/12/2022 1.35 pm. So I slept in hotel Yotel and I paid 140dollars fir one night. The next I woke up in the morning and I found my flight 334 to Boston on gate M41. I slept without dinner and the next day till the moment itype thses words without breakfast because the currency exchange desk system was briken and nobody takes dollars and because of my mrserabke lebanese banking system my visa card was rejected.

Best regards.

Dr. Mayada Mahmoud

CDG airoport gate M41

[protected]

On 29 Nov 2022 I was in transit in CDG airport. Arriving on UA990, connecting on SK566 to CPH airport. My suitcase did not arrive on the same plane to CPH. It also was not on the next SK flight from CDG to CPH. It did not arrive until the day after, 30 Nov 2022. At the time I picked up the luggage from the baggage claim in CPH and opened the suitcase my luggage was ransacked and many items stolen. This includes wine, chocolates, clothes, toys. Several items were Christmas presents for family in Denmark. (I live in the US). It is an intrusion on my personal life and criminal activity. The items were stolen when the suitcase was in CDG overnight.

I have tried to file a complaint with CDG airport directly but with no success as the website is not user friendly and I had to give up after 5 attempts. I also cannot find the direct contact to the leadership of the airport.

I was traveling back to Dubai via Paris from Mexico City where I had purchased 4 bottles of Mexican red wine as gifts for my family and friends. The wine was purchased in duty free Mexico City airport and sealed closed with a plastic band at top. It was also double bagged due to weight. At the security I witnessed the operative open the bag and remove the 4 bottles of wine. I was then told it was illegal to bring alcohol to Dubai to which I explained it was not and showed them both the allowance on the web and also my uae alcohol license. I also explained that I had brought back gifts of wines on most of my trips abroad from the various countries I had visited. I was then told it was due to the bag being open but when I explained it was closed and the operative had opened it the security check the operative I was talking to began to get aggressive. I requested to see the cctv camera and again was met with an aggressive response of no. I then asked about making a complaint and again was aggressively told to pass back through security and make the complaint to the police (encouraging me to miss my flight which was imminent). The experience was one of a lack of knowledge on Dubai rules regarding alcohol, a change of reason to the bag being open (which was opened by the operative) and aggression through out. I now return without gifts for my friends and family along with a loss of money spent to purchase the wine.

I will send a picture of the receipt form duty free and also the bag when closed.

I am an Air France Gold Sky Priority. Section M is of course far away (shuttle) so I always count large in time and always have enjoyable encounters - last with Patrick Bruel.

However, it’s disheartening to see the lack in organisation when arriving at Security in sector M. The Sky Priorities are being pushed into a queue of over 150 people, for what appears to be control points 11-16 with the non priority passengers appearing to have 1-10. Upon arrival in the queue my best guess was 10 minutes more than the regular queue, what is fair. I am getting used as sky priority to having to queue longer.

Big was my surprise that it actually took 3 times longer, probably 40 minutes, because the staff cranked all 150 Sky Priorities into control points 14-16 (instead of what would have appeared logical 10-16). Just 2 control points for over 150 Sky Priority people while 14 control points for about 100 regular passengers. When I asked the guards why they did that, they told me they are just following instruction of the airport. I suggested politely that they should be the authority on the ground and regularise better. Some people were quite emotional about it and a few priority passengers were still queuing while the plane was supposed to have stopped boarding.

I am not a difficult guy, used to travel, always relaxed and with plenty of time, and even this thing didn’t stress me. But I found it an astonishing situation that requires your attention.

Warm regards.

Chris Platteeuw

+32 [protected]

I was looking for where to check in since the airport is so big. I went to check in 2 in Terminal 2B, and send my suitcase. The employee put stickers on my boarding pass, which I thought was normal. I went to check in (my gate is B10), and one of the employees took my boarding pass and told me to follow him. He escorted me and another woman all the way to security, and wouldn’t leave our sight for a second, and didn’t answer when I asked him why I needed to accompany him. When we arrived at the security check I had to wait a lot until they finally let me put my bag to scan. I went through the machine and then was intrusively body searched by a woman. Important to say none of the other passengers was searched that way. When I finally went to grab my bag, they hold my stuff, and the women started to went through my bag and my purse thoroughly. She found an almost empty bottle of water that I wasn’t even aware was there. And then continued to check everything inside my bag, just got everything outside, and she checked it for drugs. After a long 15 minutes she finally returned my stuff to me. I asked why I was searched that way and she couldn’t even speak proper English in order to answer me. I said I wanted to make a complaint or speak to a manager. Eventually another employee came and said that I was flagged by the red sticker on my boarding pass. He said if I wanted to file a complaint then I have to go back to check in. I didn’t because I was so degraded at the moment, by the treatment and the absolute shock, I had to continue and ignore it. I’m filling this complaint because I’ve never had such an awful experience at an airport, fair to say I will never be back here ever again.

My mother Gerd Fält who needs assistance and I arrived with TG 930 from Bangkok on november 29.

We had booked assistance for my mother to get to our next flight LH 1027.

The assistance organsisation was totally confused and we were dumped at terminal 2G to where we were transorted in a minibus.

We missed our flight and had to buy new tickets with Air France AF 1452 to Gothenburg to get home.

Our booking reference with Thai TNCF99

Our booking reference with Air France VUQ9IH

Our new tickets costed us 798 euro.

I was in line with my wife when approached by a man wearing a security outfit but with his name tag facing himself. In broken English he asked me something which I didn't understand afterwhich he told my wife not to answer his questions in a very aggressive tone and started to intimate that he would call the police. I still didn't understand his original question then the situation escalated and he took my passport and started to walk away with it. At this point I became afraid and took out my phone to film him because at this point I believe a crime was being committed. With his identity hidden he has my passport in his hands and is refusing to identify himself.

With no other options I stood back with my wife and waited after a few minutes his superior approached me and started talking to me he gave me back my passport after photographing it. And the nameless security guard threatened me in front of witnesses saying he's going to send my information to his friends at security and customs. At this point I believe he was acting out of discriminatory intent as I am Muslim from America and he saw my name Ahmet.

Furthermore after I got my bags checked in and made it through the initial security check I found myself "randomly" selected for further inspection at the gate of the aircraft, this is completely wrong nobody should be able to harass then retaliate against someone based on their ethnicity and national origin.

I have his description and a photograph of him showing he has my passport and has specifically concealed his identity so that everyone he treats in this disgusting and dehumanizing manner cannot complain against him.

I am about to board AF028 from gate L53. At the gate, the agent announced face masks are mandatory. My concern is why it was not communicated prior. Also, if you are making it mandatory and not the rest of the world why are you not supplying one? Travelers coming from other parts of the world may have different rules and may not be carrying masks with them all the time. This is very inconvenient and stressful for the passengers.

Custom officer at door 2 of CDG’s 2C airport on 20 nov 2022 around 1pm, stamped departure on an incorrect page, refuse to amend even his colleagues have request him to restamp.

Page 1 on passport should not be stamped. Custom officer should know that in their basic training.

His unprofessional behavior and careless attitude towards this incident is totally unacceptable.

Please provide an update on such unprofessional behavior & follow on such.

Today November 7th 2022, lady at passport control (assistant), accidently ripped off page from my passport.

After that Delta Airlines refused to get me on board for flight to the United States due to passport damage. I lost around 300$ for my job, 34XP points for my travel in Flying Blue programme. I needed to spent whole day in Paris airport and go back to Poland with evening flight to Warsaw.

I departed CDG airport on SEP 27 this year and the crowd in this confined space was enormous with very poor ingress and egress. In light of the tragedy in Itaewon South Korea I hope the management are aware of the risks of keeping such large crowds confined, stressed for an hour, worried they may miss their flights and then rushing towards the exit.

I am making a summary complaint here of my recent trips from and to CDG airport. Dates (17.10.2022/18.10.2022 & 20.10.2022).

I am a frequent Traveller due to work, so I know many airports and rules. The way I was treated now EVERY single time I transferred or travelled to CDG airport is discriminatory, inhumane, rude and just totally unnecessary. In fact: I will try now everything to avoid CDG airport and rather transfer in Amsterdam, Frankfurt or London.

Here are my top 3 worst experiences:

1) When traveling with a small cabin carry on and wanted to go through security, I was marked for special security. I don’t know why because it seems to be a theme here. Without any explanation I was just pushed to a special “security”. First of all and pardons! But how can someone work at one of the biggest international airports in security and not speak ONE word English?

So I arrived at this special security and the the security officer did not even bother to look up from his phone. When I kindly asked him what he needed from he, he just waived. So I wanted to leave again and then he yells at me in French. Then he makes me put in my suitcase in this box to see if the size fits - which it did and wanted me to add my purse to see the overall weight. Seriously! Are there no bigger problems? So instead of the overall allowed 12kg that I know learned includes the personal item (purse) too, I had 13,5KG. So he had a lot of joy in just sending me out again without - all in French of course. When I asked him where I can check in my bad he didn’t bother to help.

Rude, unnecessary and why does it matter?

My purse is going to stay with me on my seat and my suitcase was the right size for the cabin.

2) When i connected in Paris from my US travels, I had to go through security to change terminals. After waiting forever in line to go through security I was, one more time, picked out for special investigation. And here we go: taking out everything of my neatly folded suitcase, just throwing it around, ripping my toiletry bag open, by doing that damaging a sweater of mine without any apologies. When I started complaining about it - again almost no English speaking - I had the feeling that they got pleasure out of just finding something because they wanted to. So they took they sweet time (I had a layover time of 1.30h, which you think is plenty but it was cutting it very close). Next I had a small scissors to cut my hair (these criss cross scissors) in there. So he has to measure and discuss with 4 other colleagues about it and let me finally keep it. Then he said that my liquids had to fit into a smaller zipper bag and discussed with me around my prescription lotion. So I had to through away a small travel sized conditioner and shampoo. Really?

So he let me go with all the mess he had made in my suitcase and the 25min! He had kept me. Making me feel like a criminal. I am not sure if they really have nothing more important to focus then a few business travelers.

3) The triple and quadruple checks of boarding pass and passports - especially for inner Schengen Area flights do not make sense. It’s unnecessary and it’s not done in Munich, Frankfurt or Amsterdam. It’s really unnecessary. What is the goal of this to show your passport and boarding pass when standing in one line 3 or more times?

All in all - I will avoid CDG at all costs and will also advice my colleagues and employees to do the same. They are not welcoming you anyway there.

What I want to call out is that the Air France personnel was nothing like that. They were friendly, helpful, spoke English and tried to support you. Bravo!

Yesterday (16.10.22, 12:00) we were flying back home (me, my husband and my 15 yo daughter who is autistic - high functioning).

We went through the first security screening before the check in and we weren't aware that they put a sticker on my daughter's boarding pass that marked her for a secondary screening.

We went through the check in and the passport control but when we arrived at the security screening they took us out of the line and directed us to a security check away from the other people and they didn't explain to us what they were doing.

My daughter went hysterical and I was trying to understand why we were pulled away and for what purpose.

They demanded that my daughter stay behind while they ordered me and my husband to pass through the scanner.

My daughter is a disabled minor and she went into a meltdown and couldn't stop crying, all the while holding her hands to her ears and making stereotypical movements and I was trying to figure out why they wanted her to stay behind and they kept saying this is a normal thing and I kept trying to figure out why my daughter was supposed to stay behind and no clear explanation was given.

The security officers just ordered us around and didn't explain what they were doing and why we were given a different treatment and why my daughter had to stay behind.

Since my daughter could not stay on her own as she suffers from severe anxiety and the situation was very stressful for her as well as for us, I insisted to stay with her.

After a while they allowed us through the scanner but then a female security lady who spoke no English insisted my daughter had to go through a physical exam to which my daughter refused being as she was already barely able to function at this point and she is extremely sensitive to touch and scared of strangers and the noise and lights were also causing her to completely melt down.

I explained to the lady that she has autism and that I can take the body screening instead of her but she spoke no English and called for another officer who told us that if my daughter won't go through the scan they will send us back to the first security point prior to check in to which I refused.

Then the officer said he will call the police - I told him to go ahead and call the police. By this time I was beside myself.

Our bags were all on hold waiting to be screened and I didn't even have my purse on my with my daughter's disability card to show.

By the time the police arrived they had screened my purse and I showed the officer her card and he had no problem with me going through the physical check instead of my daughter.

It took us a long time to calm her down. It was a disgraceful event.