Checkatrade
Reviews and Complaints

checkatrade.com is alright. I reckon it could be better if they had more protection for us customers.

I used Checkatrade to book a plumber to fit my new dishwasher and it was a breeze. The website was easy to navigate and I was able to book an appointment for the very next day. Ian, the plumber who came to my house, was very efficient and didn't waste any time. He had the dishwasher up and running in no time and I was very impressed with his work. I would definitely recommend Ian and Checkatrade to anyone looking for a reliable and efficient plumber. The whole process was hassle-free and I was very happy with the service I received.

I recently used Checkatrade (Vetted Ltd) to find a tradesperson for some work I needed doing on my home. While the website was easy to use and I was able to find a tradesperson quickly, I was a bit concerned about their "guarantee" policy.

From what I could see on the website, there wasn't any information about how the guarantee worked if I needed to make a claim. I wasn't sure if I would be able to claim payment through the company platform, or if I would need to go through a legal process to get my money back.

I did some research and couldn't find any clear information about how the guarantee worked. It seems like Checkatrade (Vetted Ltd) doesn't have the legal framework or vehicle to support its claims of the "guarantee" if the claimant wishes to claim payment via the company platform.

Overall, I was happy with the tradesperson I found through Checkatrade (Vetted Ltd), but I would have appreciated more information about their guarantee policy. If you're considering using Checkatrade (Vetted Ltd), I would advise you to do your own research and make sure you understand how their guarantee works before you hire a tradesperson through their platform.

I have to say, my experience with Checkatrade has been nothing short of a nightmare. As a business owner, I was hoping to use their service to expand my customer base and grow my business. However, I quickly realized that this was a mistake.

The customer service is absolutely terrible. It's almost as if they don't care about their customers or the tradespeople who use their platform. I've had numerous issues with their website and have tried to contact their support team, but it's like talking to a brick wall.

It's ironic that a company that is supposed to connect quality tradespeople with good clients provides such a terrible service. It's almost laughable. I can't help but wonder if they are breaking consumer codes with their lack of support and poor service.

Unfortunately, it seems like I'm not alone in my experience. I've seen many other people on here with similar complaints. It's a shame because the idea behind Checkatrade is a good one, but the execution is severely lacking.

Overall, I would not recommend using Checkatrade. It's simply not worth the hassle and frustration. There are plenty of other platforms out there that provide better service and support.

I am a landscaper and I recently had an experience with Checkatrade that I would like to share. They called me up and promised me the world and more, and I was excited to try out their services. They gave me a 3-month free trial, which I thought was great. However, I quickly realized that there were some errors with their system. My phone number and postcode were not showing up, which meant that I didn't receive any phone calls for work during that time.

To make matters worse, I noticed that they had taken a payment of £143.99 out of my bank account. I was not happy about this, but they did reimburse me and apologized for the mistake. They also gave me a 4-month free trial, which was supposed to be £99 a month after that. However, I only received 2 calls in the next 4 months, and I received around 4 calls asking if I was Steve the locksmith. It was clear that there were still errors with their system.

I decided that I had had enough and told them that I was done. However, I later found out that they had taken 2 payments of £143.99 out of my account without my agreement. They were also telling me that I was in arrears for a month and that they would not close my account unless I paid another £143.99. I was shocked and didn't know what to do. I am still getting billed every month for no service from them, and they refuse to close my account without payments.

I would advise anyone to stay away from this company. They lie, take money from you for no service, and then try to trap you into payments. It's not worth the hassle, and I wish I had never signed up with them in the first place.