I order products from Dermal Beauty Clinic and they provided me with a tracking from Cheetah Express Courier. Cheetah Express Courier can not be contacted all of the emails bounced back. The tracking information and the sister company such as DHL that they use reports not working with this company for package delivery. I paid for my products with Dermal Beauty and then I received a tracking update saying I owe taxes in the amount of $1,600 before my package can be shipped. I was told my package was in Mississippi. The next day I received another update saying package delayed due to “city fees” cost $800 for package delivery. Package now in California, which is not my city. The next message I receive is that because I did not pay the city fees the package is with customs and the cost is $15,000
In order to resolve the issue and to receive my package. Both Dermal Beauty and Cheetah Express are working together to extort money from customers. One provides the products that will never be shipped out the other provides a Courier service with tracking for a package that you will never receive. Tips only pay via a invoice to where you can use your debit or credit card, never Zelle or bitcoin.
Claimed loss: $1,800
Desired outcome: Full refund or package