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Chowking Complaints 1228

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U
8:42 am EDT

Chowking I am complaining about their service.

Hi, gusto ko lang po sana mag complain. Kasi ngayon ngayon lang, halos 20mins po kami naghintay sa order sa drive thru. Pwede naman po siguro ipagilif muna yung naunang car kasi pineprepare palang po yung food. And may curfew po right, so kaming mga nasa likod ng car is chaofan naman po yung order so expected namin saglit lang kami. Nakaready and iaabot nalang pala yung order po namin pero mas inuna parin niya yung piniprepare palang, and fyi po madami po sila sa counter and imbes na magpasensya po is nagalit pa po yung crew na kung makareklamo daw po. I hope na mapagsabihan nyo po yung crew na ganyan. Salamat po and God bless.

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L
12:31 am EDT

Chowking Food serve

I order pork chowfan with steam siomai and wonton soup with regular iced tea, but they served me chowfan with steam siomai and upgrade iced tea, where's the hech my wonton soup and regular iced tea?

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A
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking The chicken was so smelly and old chicken

Please do something and quick responsed thank you. It's very sad.

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J
11:25 pm EDT

Chowking Pancit canton platter

At 6pm i called the hotline and was told that shaw branch which normally delivered to us in the past, was already closed(maybe due to the curfew). So i asked for the # of a sta mesa branch.i was given that of sm city.my order for chicken and pancit canton came right on time but i was dismayed that the canton noodles were like those of lucky me and was quite chewy too.i know this was different from my past orders...what happened?

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H
7:32 pm EST

Chowking Chili oil

Just give your customer needs, I simply ask for chili oil no need to ask many questions just simply as that fcking poor customer service i even repeat myself

Desired outcome: Very poor

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B
3:18 pm EDT

Chowking Service crew

Di napunch ng counter ung order ko kaya inabot ako ng isang oras galit na galit na customer na pag dedeliveran ko ang ending ako pa ang naireport.. C martin at c aira ang counter na madalas nakaka limutan I punch ung order. May bago din ngyon dito ganun din inuuna chismisan tapos di ginagawa ung work nila. Sa production walang prob mabilis sila pero pinapatagal ng mga nag aassemble kaya isa pa sa pampatagal un.. Sana aksyunan nyo. Problema ng panda at grab to. Di maka tarungan ang tagal nila kumilos. Sa chowking araneta mabilis kahit konti ang crew.. Dito patagal c martin at c aira

Desired outcome: Mapalitan na mga counter dito at crew

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N
7:27 am EDT

Chowking Manager behavior

Kelly ballicot manager duty
Ganto po nang yare lumapit ako sa crew nila it was 30 mins na nakalipas sabi bakit wala pa order ko sabi ko sa crew pag jindi na kaya patayin na ang grab tapos sabi ko pabiro pag umabot ng 1hr ang order ko ihahagis kona sa inyo .umalis si crew iba sinabi sa manager ibabato ko daw sa kanya ang order ko lumabas si manager it was kelly chowking molino 2 bacoor cavite INITSA sa mesa ang order sabi nya bakit ko daw ibabato sa crew nya ang order ko ako nabigla dahil pabiro ko sinabi sa crew yun at hindi naman ganun sinabi ko sabi ko ihahagis ko sa inyo hindi ibabato.pag tapos nun nangigil na si manager dinuro duro na ako nai labas si order 45 mins sabi ko sa manager prefferd order so dapat prefferd nayan pick up p nalang ang sistema kasi nila iipunin tsaka gagawin.

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R
4:17 am EST

Chowking Chowfan, halo-halo and super slow service

Yung super sangkap niyo kalahati lang? Ayun na yung pinagmamalaki niyo? Tapos yung chao fan lahat nasa gilid? At yung service niyo sobra sobrang bagal. Ayus ayusin niyo naman

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Z
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking Serving time

My wife order siopao asado.. And she waits about 15 minutes.. Until they said that siopao asado is not available.. And the kitchen crew are only laughing inside the kitchen..1 employee approach my wife and apologize.. But I don't see it as a sincere apology.. I am only watching my wife outside. And I could see the kitchen crew.. Only laughing as they look my wife waiting our order

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S
11:38 am EDT

Chowking Product and service

I received fried siomai instead of steamed. The person who will eat can't chew food easily since he is just a baby. The fried siomai is too hard to chew because it is over-cooked. Also, the rice was not cooked properly. Even a child can not eat this. PLEASE DO SOME ACTION!

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O
8:29 am EDT

Chowking Yung dalawang kanin ay panis and walang kasamang sauce yung siopao na asado

Nag order kame sa tayuman branch sbi q pa sa driver na mag add ng 3pcs n sauce ok daw pu den pag dating sa bahay wlang sauce n kasma and yung dlawang plain rice panis pu mamasa masa pa sya and sobrang maamoy na sya kaya pu hindi na nakaen sna nman pu nextime ayusin nyu yung mga pagkaen n idedeliver nyo s tao ng sa ganun eii makaulit pang umorder at hindi kayo masira sa tao yun lamang pu slmat

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A
10:31 am EDT

Chowking Halo halo

We ordered 2 halo halo thru food panda and when we received the products there's no have ice cream on top and we ordered the largest one with 119 each. The ingredients is not worth for the price we're super disappointed . Last isn't like this that's why we ordered again but I'm sad this happened to us.

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C
11:01 pm EDT

Chowking Official Receipt Supervisor Refused to Issue

I have ordered thru Grab and requested for an official receipt.

I had the chance to talk to the Supervisor.

The supervisor has refused to issue an official receipt as I could not provide a TIN#. I have further explained that do not need my TIN# and insited they will not issue a written official receipt.

They have violated Section 237 of Tax Code.

Desired outcome: The supervisor provides a sincere apology to the consumer(me) and issue a written official receipt.

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A
9:00 pm EDT

Chowking wanton mami with fly

I ordered regular wanton mami and pork chao fan with topping and drinks last 04/07/2021 around 7:52am at chowking san pablo junction, but suddenly when i was eating the wanton mami there is a cooked fly on the noodles soup, so i double checked it but its clearly a fly, hoping that you can give action on it and check every product that you serve. thank you

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M
12:59 am EDT

Chowking Service

Chowking robinsons malabon
601121 rob town mall g pascual malabon
Late service/poor service ng manager
30mins na nasa harap ng manager yung 2 order ng halohalo.. Lumapit ako sa claim area para i follow up yung order sabi sakin tatawagin daw number.. Samantalang nasa harap na nya.. 30mins halohalo edi tunaw na yun bago pa makain ng magulang ko. Plano ko paulit yung halohalo sa bwisit ko ayaw n lng ng mommy ko

Desired outcome: Hindi lusaw na halohalo

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C
2:56 am EDT

Chowking Chao Fan platter

Lasang sunog at amoy sunog yung chaofan platter nagtry kami tumawag sa customer service walang sumasagot. Sayang yung pera ko halos hindi makain to.

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S
5:56 am EDT

Chowking Product

I ordered food through food panda.
When i received the food there is no utensils provided.

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J
11:56 pm EDT

Chowking delivery problem

ordered 1030 am in the morning in chowking san fernando pampanga philippines its already 1230 pm in the noon until now order has not arrived yet, they cant even followup my order to their rider.

the employee's name is AJ shes a girl chowking san fernando

Desired outcome: firing of the employees

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E
3:21 am EDT

Chowking Milktea

Hi I'm eloiza. Nagorder po ako ng milktea today sa Sta rosa bayan for take out kakatapos ko lang sya inumin gusto ko lang inform na yung pearl nyo po sa milktea is hilaw pa po. Baka maserve nyo pa po sa iba. Super tigas pa po nya and sa ibabaw ng milktea nilagay which is alam kong substandard sana po ininform nyo nalang ako na hindi pa luto yung pearl para kahit iserve nyo sakin ng walang peral e ok lang. Thank you.

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R
12:16 pm EDT

Chowking The lacking order

Good day, this is just a concern citizen, earlier I order and book in food panda a pork lauriat and halo-halo in Chowking - Fuente Osmena Branch. While preparing and eating the rice first, I noticed that there's no buchi in the serving, in which according to your description in food panda it has. I wonder if you kindly check the food first before you serve it. I have here photos as proof of today's transaction and received item. Thank you very much.

Desired outcome: What will be your resolution to this lacking item served?

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

Overview of Chowking complaint handling

Chowking reviews first appeared on Complaints Board on May 31, 2011. The latest review arm/counter crew was posted on Oct 9, 2024. The latest complaint Philippines serving foul food was resolved on Jan 13, 2021. Chowking has an average consumer rating of 1 stars from 1228 reviews. Chowking has resolved 11 complaints.
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  1. Chowking Contacts

  2. Chowking phone numbers
    +63 28 987 777
    +63 28 987 777
    Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have unsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number
    24%
    Confidence score
    Customer Care
    +63 917 800 7000
    +63 917 800 7000
    Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 800 7000 phone number 27 27 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number
    Customer Care
    +63 26 341 111
    +63 26 341 111
    Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have unsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number
    Head Office
    +63 917 131 8000
    +63 917 131 8000
    Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number
    17%
    Confidence score
    Customer Care
    More phone numbers
  3. Chowking emails
  4. Chowking address
    33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
  5. Chowking social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024

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