Chowking’s earns a 1.0-star rating from 1228 reviews, showing that the majority of diners are dissatisfied with meals.
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I am complaining about their service.
Hi, gusto ko lang po sana mag complain. Kasi ngayon ngayon lang, halos 20mins po kami naghintay sa order sa drive thru. Pwede naman po siguro ipagilif muna yung naunang car kasi pineprepare palang po yung food. And may curfew po right, so kaming mga nasa likod ng car is chaofan naman po yung order so expected namin saglit lang kami. Nakaready and iaabot nalang pala yung order po namin pero mas inuna parin niya yung piniprepare palang, and fyi po madami po sila sa counter and imbes na magpasensya po is nagalit pa po yung crew na kung makareklamo daw po. I hope na mapagsabihan nyo po yung crew na ganyan. Salamat po and God bless.
Food serve
I order pork chowfan with steam siomai and wonton soup with regular iced tea, but they served me chowfan with steam siomai and upgrade iced tea, where's the hech my wonton soup and regular iced tea?
The chicken was so smelly and old chicken
Please do something and quick responsed thank you. It's very sad.
Pancit canton platter
At 6pm i called the hotline and was told that shaw branch which normally delivered to us in the past, was already closed(maybe due to the curfew). So i asked for the # of a sta mesa branch.i was given that of sm city.my order for chicken and pancit canton came right on time but i was dismayed that the canton noodles were like those of lucky me and was quite chewy too.i know this was different from my past orders...what happened?
Chili oil
Just give your customer needs, I simply ask for chili oil no need to ask many questions just simply as that fcking poor customer service i even repeat myself
Desired outcome: Very poor
Service crew
Di napunch ng counter ung order ko kaya inabot ako ng isang oras galit na galit na customer na pag dedeliveran ko ang ending ako pa ang naireport.. C martin at c aira ang counter na madalas nakaka limutan I punch ung order. May bago din ngyon dito ganun din inuuna chismisan tapos di ginagawa ung work nila. Sa production walang prob mabilis sila pero pinapatagal ng mga nag aassemble kaya isa pa sa pampatagal un.. Sana aksyunan nyo. Problema ng panda at grab to. Di maka tarungan ang tagal nila kumilos. Sa chowking araneta mabilis kahit konti ang crew.. Dito patagal c martin at c aira
Desired outcome: Mapalitan na mga counter dito at crew
Manager behavior
Kelly ballicot manager duty
Ganto po nang yare lumapit ako sa crew nila it was 30 mins na nakalipas sabi bakit wala pa order ko sabi ko sa crew pag jindi na kaya patayin na ang grab tapos sabi ko pabiro pag umabot ng 1hr ang order ko ihahagis kona sa inyo .umalis si crew iba sinabi sa manager ibabato ko daw sa kanya ang order ko lumabas si manager it was kelly chowking molino 2 bacoor cavite INITSA sa mesa ang order sabi nya bakit ko daw ibabato sa crew nya ang order ko ako nabigla dahil pabiro ko sinabi sa crew yun at hindi naman ganun sinabi ko sabi ko ihahagis ko sa inyo hindi ibabato.pag tapos nun nangigil na si manager dinuro duro na ako nai labas si order 45 mins sabi ko sa manager prefferd order so dapat prefferd nayan pick up p nalang ang sistema kasi nila iipunin tsaka gagawin.
Chowfan, halo-halo and super slow service
Yung super sangkap niyo kalahati lang? Ayun na yung pinagmamalaki niyo? Tapos yung chao fan lahat nasa gilid? At yung service niyo sobra sobrang bagal. Ayus ayusin niyo naman
Serving time
My wife order siopao asado.. And she waits about 15 minutes.. Until they said that siopao asado is not available.. And the kitchen crew are only laughing inside the kitchen..1 employee approach my wife and apologize.. But I don't see it as a sincere apology.. I am only watching my wife outside. And I could see the kitchen crew.. Only laughing as they look my wife waiting our order
Product and service
I received fried siomai instead of steamed. The person who will eat can't chew food easily since he is just a baby. The fried siomai is too hard to chew because it is over-cooked. Also, the rice was not cooked properly. Even a child can not eat this. PLEASE DO SOME ACTION!
Yung dalawang kanin ay panis and walang kasamang sauce yung siopao na asado
Nag order kame sa tayuman branch sbi q pa sa driver na mag add ng 3pcs n sauce ok daw pu den pag dating sa bahay wlang sauce n kasma and yung dlawang plain rice panis pu mamasa masa pa sya and sobrang maamoy na sya kaya pu hindi na nakaen sna nman pu nextime ayusin nyu yung mga pagkaen n idedeliver nyo s tao ng sa ganun eii makaulit pang umorder at hindi kayo masira sa tao yun lamang pu slmat
Halo halo
We ordered 2 halo halo thru food panda and when we received the products there's no have ice cream on top and we ordered the largest one with 119 each. The ingredients is not worth for the price we're super disappointed . Last isn't like this that's why we ordered again but I'm sad this happened to us.
Official Receipt Supervisor Refused to Issue
I have ordered thru Grab and requested for an official receipt.
I had the chance to talk to the Supervisor.
The supervisor has refused to issue an official receipt as I could not provide a TIN#. I have further explained that do not need my TIN# and insited they will not issue a written official receipt.
They have violated Section 237 of Tax Code.
Desired outcome: The supervisor provides a sincere apology to the consumer(me) and issue a written official receipt.
wanton mami with fly
I ordered regular wanton mami and pork chao fan with topping and drinks last 04/07/2021 around 7:52am at chowking san pablo junction, but suddenly when i was eating the wanton mami there is a cooked fly on the noodles soup, so i double checked it but its clearly a fly, hoping that you can give action on it and check every product that you serve. thank you
Service
Chowking robinsons malabon
601121 rob town mall g pascual malabon
Late service/poor service ng manager
30mins na nasa harap ng manager yung 2 order ng halohalo.. Lumapit ako sa claim area para i follow up yung order sabi sakin tatawagin daw number.. Samantalang nasa harap na nya.. 30mins halohalo edi tunaw na yun bago pa makain ng magulang ko. Plano ko paulit yung halohalo sa bwisit ko ayaw n lng ng mommy ko
Desired outcome: Hindi lusaw na halohalo
Chao Fan platter
Lasang sunog at amoy sunog yung chaofan platter nagtry kami tumawag sa customer service walang sumasagot. Sayang yung pera ko halos hindi makain to.
Product
I ordered food through food panda.
When i received the food there is no utensils provided.
delivery problem
ordered 1030 am in the morning in chowking san fernando pampanga philippines its already 1230 pm in the noon until now order has not arrived yet, they cant even followup my order to their rider.
the employee's name is AJ shes a girl chowking san fernando
Desired outcome: firing of the employees
Milktea
Hi I'm eloiza. Nagorder po ako ng milktea today sa Sta rosa bayan for take out kakatapos ko lang sya inumin gusto ko lang inform na yung pearl nyo po sa milktea is hilaw pa po. Baka maserve nyo pa po sa iba. Super tigas pa po nya and sa ibabaw ng milktea nilagay which is alam kong substandard sana po ininform nyo nalang ako na hindi pa luto yung pearl para kahit iserve nyo sakin ng walang peral e ok lang. Thank you.
The lacking order
Good day, this is just a concern citizen, earlier I order and book in food panda a pork lauriat and halo-halo in Chowking - Fuente Osmena Branch. While preparing and eating the rice first, I noticed that there's no buchi in the serving, in which according to your description in food panda it has. I wonder if you kindly check the food first before you serve it. I have here photos as proof of today's transaction and received item. Thank you very much.
Desired outcome: What will be your resolution to this lacking item served?
Chowking Reviews 0
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Overview of Chowking complaint handling
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Chowking Contacts
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Chowking phone numbers+63 28 987 777+63 28 987 777Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have unsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number24%Confidence scoreCustomer Care+63 917 800 7000+63 917 800 7000Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 800 7000 phone number 27 27 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone numberCustomer Care+63 26 341 111+63 26 341 111Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have unsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone numberHead Office+63 917 131 8000+63 917 131 8000Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number17%Confidence scoreCustomer Care
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Chowking emailsfeedback@chowking.com100%Confidence score: 100%Support
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Chowking address33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
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Chowking social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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