Chrysler

Renfrew based the sale of this truck on lies . When we found it was a lemon . They refused to homor our warranty . The refuse to take the truck back . The owner Dave Lamont refuses to contact me to deal with these complaints . Never Buy a vehical from Renfrew Chrysler.

Bought 2004 Dodge Ram 2500 truck in Sept of 04. Since Oct of 06 the truck shakes violently. You never know when it will happen. Dodge serviced the truck once in Nov of 06 and again in Dec of 06 for the same problem. I have the violent shaking on a video from inside the truck. Once the shaking starts, the truck must be pulled over no matter how many cars are on the road and brought to a complete stop. Then you can start the truck up again and hope the shaking does not start again. It happens intermittently which is why it is such a death trap. Several complaints listed about this on complaints.com. Dodge replaced some things but since they cannot "see" the problem when their mechanic drives our truck and wastes our gas, they refuse to repair it. It is not a repairable issue. It is a death trap waiting to kill our family or another family. Dodge needs to refund our money in full so we can buy a "safe vehicle". Dodge has seen the video several times but they ignore the evidence. They don't care if we go to the news they said. The truck is not even 3 years old. I would love to email the video to you also.

I purchased a jeep patriot 2 years ago. the car was brand new. last month my car's clutch broke down. The towing truck (provided by Chrysler) took 4 hours to pick my truck up, and take it to the closest dealer. My jeep was taken to Teterboro Jeep, at rt 46, in little ferry nj, and the service was horrible. That dealer didn't provide me with a courtesy car ( for transportation )and I had to wait for a week, for me for my car, to be repaired. I had to rent a car, paying $109.00 per pay, in order for me to

to go to my job (that is 45 minutes away from my home.) I complained to consumers affairs, and i was informed that there was nothing to be done, due to the Lemon's law (2 years or 18000) anything after that comes out of the consumer's pocket. Those are our taxes at work. The US government should have let Chrysler go under. Not because the terrible quality of their vehicles, but also because the even worse customer support provided by this manufacturer.

My husband brought in the car to have the air conditioner checked because he had a certificate from you for a free air conditioner check. Well the service person came back after checking the AC and had an estimate of two hundred and some dollars. My husband said he could not have any work done because he didn't have the money to pay for it at this time. The service person told him not to worry that they could "finance" it. My husband was shocked to hear this. The service personrepeated it 3 times that this could be "financed". My husband didn't sign the estimate but asked the service person to check his engine light since it could be "financed" because it has been going on here and there and in the manual, it tells you it has something to do with the gas cap. We replaced the gas cap and it would be okay for a while and then the light would go on again and off again. In the manual, it says that if it starts to blink, then there is something major wrong with it. It never starting blinking just goine out. He asked if it could be checked. No estimate was given on the engine light. Since the service person told my husband that it could be "financed" the service man took it that it was a go to fix it and my husband took it as it would/could be "financed". Well, my husband didn't want to sit around for a great length of time so a shuttle drove him home. They called later in the afternoon saying the car was done and what the cost was. So my husband and I went in to pick up the car keys and they handed him a bill (which he signed because that is what you do), and they asked for $432(?). My husband told them that it was suppose to be "financed" (there is that word again) but the girl said they don't do that and called a manager over to talk to us. The manager tried to find out what happened and said they don't "finance" service bills. But, he would talk to the service person in the morning. Well, the next morning, the service person called my husband and said that when he said "finance", he meant it could be put on our credit card. My husband said guess what? ...we don't have any credit cards and told him about an accident he had which is the reason we don't have any credit cards.
This morning, the service person called again and asked when we are picking up the car. My husband told them he might be able to pay a hundred or so dollars by the end of the week but the service person said...no, no...we need all of it! He said that Corporate is after him to get the money because they don't want the car sitting there any longer. Well, if we couldn't pay for it at the time of pickup, we can't pay for the total amount now. We were told by a service/parts person (not in Wisconsin) that when car sales are down, it is up to the service department to make up some of the loss so we know that the dealership will always side with the service person instead of the cusotmer because he is doing what he has been told to do. They work up plans in their service meetings. Well, they should start by teaching their people that there is a big difference between the word "financed" and credit cards! You have not made any effort in trying to work this out by letting us pay over a couple of months or figure something out that is best for both sides. All we got is a call saying you want the whole payment. Isn't it law that you have to sign an estimate before work is done? It cannot be verbal?

I purchased a 2008 Chrysler Crossfire from Goldstein Chrysler as a new car, however the general paint condition of the car indicated that it had been washed with dirty water and/or dirty sponges, etc. and the surface was composed of large areas of swirl marks. As was demonstrated to the dealer with photos, the car had embedded dirt in many areas, including door jambs, around hinges, under the spoiler, under the hood, as well as large quantities of tree leaves and seed pods under the hood and in the cowl area indicating it had been stored outside, and not stored indoors as indicated by the salesman. The car was purchased sight unseen by me, and shipped by sealed van; the bill of lading signed by a Goldstein's employee confirmed that there were 21 distinct paint defects, including 1 paint chip, 16 scratches, 2 stained areas, 1 area of rubbed paint, and 1 dent. I had been promised by the sales department that the oil would be changed prior to shipment since the car had been in storage for more than a year, however when I received the car, the Flexible Service Indicator indicated that it was more than 170 days past its recommended service. When I contacted the dealer, service manager Ed Serian, I was told to send in an estimate for repairs, which I did, for the amount of $350. He then asked for an invoice to prove that I had paid for the work, which I sent him. After the invoice was received, Ed Serian sent me a letter telling me that the car was an "aged unit", which created the damaged condition of the car, and that prep was missed, for which he apologized. Also, that they do not service cars based on age, only on mileage (though that is Chrysler's recommendation). The final statement, even after the prior statement that I would be reimbursed for repairs, was that any reimbursement would be denied. I would like your assistance to encourage the dealer to do what was promised, reimburse me for the repairs to the car's paint, and for the oil change. Thank you.

I was lied to. Yes, I am 84 yrs old, but I was going to get a new car to last my few years left on this earth. The salesmen took me for a ride and yes, took advantage of me. I told them what I could afford and what my payments had to be. AFTER signing, which they do not point anything out to you, I find my payments are not what we said and there was added things I said NO to. Warranty, fees, my payment and the bank was not what we agreed upon. I told them I did not want this car. I brought it to them, put the keys on the counter, and the mean man behind the counter said, "It is YOUR car, get it off this property or I will have it towed and you will pay storage fees!" I was trembling I was so upset. I just cannot believe a business would be run like this. Liars and taking advantage of a little "old lady" like me! I am 4'11", a little woman, like I said 84, but I still work. This is a horrible business and I will tell anyone and everyone that will listen to me.
Francis L. Davin

I have a 2006 PT Cruiser. Recently a person who had been behind me, pulled up beside me and toldl me all my tail light were out. When checked, there was condensation (water) inside the tail light cover. We replaced the burned out light bulbs and dried out the covers. About a week later, I went through a car wash. Again last week, my tail lights are out and there is more water in the tail light covers. I'm thinking they are shorting out from the water. Going to dealership tomorrow. Has anybody else had this problem?

Purchased an extended service contract from NW Jeep for my 2002 Mini Cooper on 2/19/2008. In February 2009 the transmission failed. Annapolis MINI contacted them immediately for authorization to repair. Chrysler Service Contracts stated that the dealership needed to repair my Mini and THEN submit a request for coverage. Chrysler Service Contracts requested all service records since I owned the vehicle. They were faxed to Chrysler the same day. I contacted Chrysler on 2/27/2009. They refused my request on the status of my claim because "they have a dialogue" with the dealership. On 3/5/2009, I spoke with the service department at Annapolis MINI. They have not been contacted by Chrysler Service Contracts as of that date.

According to the extended service contract, I have complied with the claim process and the transmission is a covered component. I believe they are delaying the approval assuming that I will pay for the repair and then have to keep trying to get Chrysler Service Contracts to possibly pay for a covered component. Chrysler Service Contracts needs to honor their written contract.

When I purchased a 2006 Dodge Caravan from Maple Ridge Chrysler for $17, 600. on April 2, 2008, they proved to be devious, dishonest and untrustworthy. Prior to the sale, they were over friendly, driving me to and from their lot, offering me hotdogs, coffee and even paying for my lunch. But BEWARE: To facilitate a tough sale, they pledged, "SATISFACTION OR YOU CAN RETURN THE CAR, UP TO ONE MONTH." Freeway speeds produced abnormal road noise, and the upholstery reeked with cigarette smoke, so I returned the car. The dealership was not concerned about the problem, but they were very happy to find me another car. But here is the rub: They steeply depreciated my Dodge Caravan to $13, 000, a 27% loss. They stood to make a huge profit on the initial sale, on the devalued return car, and on the exchange car. This is a very profitable scam. I backed away from this deception. They called me at home several times during the next week pleading with me to complete the sale, and even offered to cancel the exorbitant documentation fee. Another unethical procedure, was to pad the invoice with unwanted or unknown fees such as extended warrantee, nitrogen fee for the tires, exorbitant documentation fee and a $299."go green" fee which I believe is illegal. Moreover, they tried to skip out on BCAA protesting the vehicle before sale. They reneged on advertised gifts (trip to Mexico and a barbeque grill), as well as a car wash, engine shampoo and spot painting scratches. The general manager had a bazaar way of responding to my complaints. He changed the subject, offered me hot dogs and coffee, then ran off to a meeting. Moreover, he and the CEO would not reply to my letters. This dealership has been in business only 3 years, but has had 16 complaints lodged with the BBB of BC. So, BEWARE!

The HVAC system does not work properly. HVAC blows 90 to 110 degree hot air out floor vents when set midway in the cool setting. While blowing hot air out floor vents on cool setting, Defroster blows cold air out top vents. Front windshield freezes and snow and ice does not melt and very hard to defrost. A $35, 000 Commander was not designed to blow hot air while on the cool setting. Vehicle should mix hot and cold air appropriately to allow for all levels of temperature control. This vehicle only blows 2 air choices, hot or cold, with a distribution of 75% hot air, 25% cold air relative to control knobs. There is no warm or cool air.

Suburban Chrysler Jeep of Novi, MI will not repair HVAC any further stating - this is how the HVAC system works. Service department has replaced HVAC Head Control - the knobs - twice, but will not attempt to repair the internal mechanisms. Apparently, service mechanics in shop believe there is a problem - they would not have replaced Head Control twice. Engineers do not design HVAC systems to blow hot air while on cool setting - it is very likely the vehicle was assembled incorrectly or was assembled with incorrect or defective parts.

Also, Service Department has damaged the dashboard and console component panels and have yet to repair them correctly although I was told by service department that they will repair them, but that means I have to take the car back another time for their mistakes.

Chrysler issued Technical Service Bulletin [protected] on April 14, 2007 relevant to the HVAC situation my Commander has, but since my vehicles build date is slightly after the TSB build date, the dealer will not even attempt the necessary fix. My vehicle build date is April 2007. The TSB indicates that Heater AC Housings Left Hand Drive and Right Hand Drive are to be replaced to allow distribution of air flow. Dealer told me about this bulletin, yet they won't even consider it as an option.

I was told by a Chrysler Jeep employee that the problem could possibly be that my vehicle received the dual zone diverters although my vehicle has the manual controls.

All I want is my HVAC to be repaired so that it works properly, along with my dashboard and console to be put back together correctly.

One week after I purchased a used vehicle from Mission Chrysler Jeep I was contacted by the salesman who asked me to return to the dealership. The Finance Manager inputted the wrong VIN number and we had to redo the paperwork. He stated for my trouble Mission would give me $100. Have never seen it! When I questioned the Finance Mgr he stated he didn't know anything about it!
Also, within the first 5 months I had returned the car for repair 3 times and have been taking it to a mechanic ever since!
I will never purchase a vehicle from Mission because of their subpar service and terrible quality of used cars.

Chrysler LLC advertised on their web site that the 2008 LX Town and Country minivan's standard equipment included power mirrors. My wife and I purchased this auto knowing that we needed those power mirrors, for I am incapacitated, and it is extremely difficult to get out of the car to adjust the mirrors manually after my wife has driven the car. My wife and I both drive this auto on a daily basis. My wife and I would never have purchased this LX minivan if we had known that there would not be power mirrors installed when we bought it.

I contacted Chrysler LLC, and told them of our problem, and subsequently they told me that the dealer would have to contact them. I did that, and the dealer indicated that if Chrysler LLC did nothing, they would make it right by installing those power mirrors. As it turned out, the selling dealer provided lip service and did nothing to remedy our problem. So, the buck was being passed back and forth between the dealership, and the Chrysler Corporation. Now, as of today, the dealer, although promising to make it right, by installing the power mirrors reneged on that issue, and told me that there is nothing they were going to do in this matter. So, here we are with a new Chrysler LX minivan with no power mirrors, and there is nothing that the dealership, or Chrysler is going to do to make it right for us. The dealership indicated that if I spend about $5, 000 more, I can return the auto that we bought and get a model with power mirrors! Wow, I am retired, and on limited income and my wife works part time, and now that dealership wants to upgrade me to a better model for thousands of dollars more.

Chrysler LLC, or the dealership should make this adjustment and install those power mirrors with no additional cost to us. My wife and I were misled by the Chrysler website, and now they, or the dealership will do nothing on our behalf, in which we are entitled to at this time.