daimlerchrysler quality is crap and they don't stand behind their products!
I own a 2002 Chrylser Town & Country LXi (original owner). This past April with just under 39K miles on the odometer I noted a whirring noise from the engine compartment that grew progressively louder over the course of several weeks.
I suspected a bad alterator which the dealer confirmed. Since i was 3K miles beyond the 'bumper to bumper' warranty (36K miles)I assumed it would be replaced under the extended powertrain warranty. Surprise! An alternator is not considered part of the powertrain and I had to shell out $460 to have it replaced. What really frosts me is that I paid extra for the 'heavy duty - extra capacity' alternator package when I bought this car because I tow a trailer with it.
I have owned many different cars over the years from many different manufacturers (Volvo, Saab, Ford, GM, Audi, etc.) and I have never had to replace the alternator in any of those vehicles, many of which exceeded 100K miles while I owned them. I wrote a letter of complaint to D/C consumer affairs and received a polite form letter in return expressing regret for the problems I experienced, and that's all.
My brother-in-law also has a 2002 T&C (LX model) and guess what? He just had to pay to have his alternator replaced too and he has 58K miles on his odometer. Everyone seeing a pattern here?
Bottom line - D/C quality is crap and they don't stand behind their products. This is the first and last D/C product I will ever own.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never again buy a car from this dealership!
I purchased a vehicle from them in March 06. This vehicle was used and did not have but one key for it, but I was promised that they would get me the other key, which they never did and I talked to my salesman who acted as if he never promised this (I should have gotten it in writing) so I still do not have a key for my husband to this day. This vehicle was also missing a tire jack which I did not know until a few weeks after I had it. Recently I refinanced this vehicle for a cheaper interest rate. The existing loan was paid in full by the new lender. I had taken out gap insurance and the extended warranty on the original loan. I also took out gap insurance on the new loan. I was told to go to the dealership and cancel the old gap insurance plan and the extended warranty if I no longer wanted to keep it and I would get a refund on both since they had been paid in full. Because if I did not cancel it I would be paying twice for gap insurance since the original was paid in full and the new lender added it on when I refinanced. I am no math genious and I can figure this one out. I went and filled out all the paperwork to process the cancellation and had no problems. I called three weeks later to inquire if my paperwork had been processed because I still had no check, and the original finance manager that took care of this process no longer worked there. I talked to another finance manager who was very rude, not helpful and gave me grief about canceling my extended warranty after such a short time. I really did not fell comfortable about the decision to get the extended warranty to begin with, but I was kind of bullied into it, the way car salesman tend to do. I did not want to be harassed about my decision to cancel it but I was. He also informed me that I would not be getting anything for the gap insurance because I had not paid much on it. He is obviously not intelligent enough to figure out that a full refund is due because it is paid in full. I will never again buy a car from this dealership after the way we have been treated.
January 2007
The engine light on my PT Cruiser came on last week. We called Wolfchase Chrysler (I bought the car in another state before we moved). We were told it would probably go off on its own but to bring it in for a check. We had also received a recall notice and wanted that checked. We were told they could get to us on Tuesday, January 2nd which wasn't convenient with my work schedule. Instead we scheduled the service for Friday. I called the day prior to find out where to leave it the night before. On the day the work was supposed to take place, I was called at noon and told they were looking at my car at that time, had not found any problems, etc. When my fiance called at 3 p.m., he was told my car had not even been touched and they were still working on cars from the previous Tuesday.
This is ridiculous! Does the right arm not talk to the left at this dealership?
We will never EVER use them again and would not THINK of purchasing anything from them.
I will not let their treatment of me and my mother go
A remote starter was to be installed and for four days we sat and waited never to hear from them again. I called several times and was told I'll call you back and each time I had to call back. This was
promised as a sales tactic and after the deal was made we didn't hear from them again. Once the car was paid for they thought they could give me the run around as I am a woman and buying the car for my mother. When they did finally pick up the car, they kept it all day and never returned the car until I got in from work and had to call them myself. As it turns out they kept the car all day knowing they didn't have the parts. I cannot continue to leave my mother without transportation. As of today they have the car and can't fix it and now we will have to let them keep it 2 more days, when I told them we must have it. I have been treated with no respect and ignored totally. When I tried to find out who owns the place I am given the run around. Do not fall for these false sales tactics as once you buy the car they are thru with you. I will not let their treatment of me and my mother go. If you want to be treated with respect do not buy a car for Justin Dodge in Calhoun GA.
Talk about a runaround. Back in Sep 2023 I was told I needed a module for antibrake system but part would not be available until April 2024. When April rolled around I was told the part was still on back order and to check back in May. In May I was told it was still on back order and it would be June 16th and check back then. Today I spoke to the parts department and was told the part is still not available and it has been on back order for 2 years so I guess that means it will never be available? I have been a Dodge owner for many years but if this is the kind of service to expect I will never purchase another vehicle from this dealership!
I was driving down the road at 15mph when my left tire came off. No warning. Tires are perfect. Truck was perfect, no issues. Had to be towed. Front left quarter panel will have to be replaced. No way a Ram Truck fails like this. July 14 2003 / 1130
I ordered a truck November 2022 order # [protected]
First ship date was March 13 didn't happen!
Second date was June 26 didn't happen!
Third date was to be delivered to DEALERSHIP June 30th DIDN'T HAPPEN this BS is UNEXCEPTABLE! 2024 WILL BE OUT SHORTLY! Truck has been setting in drop yards for 5 months.
Acheter une pacifica touring L le 27 mars de 53555 kl. 2018, mon air climatiser ne fonction pas. J'ai tu une garanti de 90 jours pour mon vehicule, pour reparer mon AIR..
Acheter chez Duclos chrysler Laval
My 2011 Jeep has a 2019 fuel pump recall V62/NHTSA 19V-813 claim and I went to the long island city dealer and they refused to do the job alluding that a screw is crack in fuses box and they couldn't do it for fear they would have to break it.I need to know what I do next ,thanks
I have a 2022 Chrysler Pacifica Pinnacle. At full charge it is only giving me 15 miles. What is going on. I had them check and they said it was fine. No it's not fine I want the 30 miles on a full charge, no 15 miles. Help what can I do
Bought a new Chrysler 300m . Taken back to the dealer numerous time. Dealer unable to repair. What can I do to fix this problem?
Filed a complaint #[protected] in august 2019. Vehicle was sent to dealer for inspection. Have made repeated calls with no return communication from chrysler. Vehicle is unsafe for travel. What do we have to do for help.
606/843/9324. Hm
606/687/1887. Cell
Benjamin conrad johnson
Joyce r. Johnson
have a 2012 dodge journey with 43000 miles and had to replace freezer plugs at the cost of 1596.00. with this low mileage I do not believe this should happen. any recalls coming since I understand this is a problem. if a recall is issues can I get
reimburse thanks jerry
freezer plugs had to replaeced at 43000 miles cost me 1596.00 I feel this should happen with only 43000 miles
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I purchased a bag from LvZBagsplus.com. The site said they will give a full refund if you are not pleased with your purchase. I recieved the bag and took one look at this cheep made excuse for a replica, and I wanted to retun it for a refund. I have made at least 10 phone calls and have sent more than 10 e-mails. The phone reps say they do not know the address and you can only get the retun information by e-mail. The e-mails they send only offer me a 30% discount on my next purchase. Do not make my mistake and purchase a bag from lvbagsplus.com, this company is a scam. I'm stuck with a cheep made ugly bag that I have never used.
Purchased Chrysler Town and Country 2001 new (first time to purchase new car and nothing but problems ever since). The car was in the shop 28 times in the first 20,000 miles. Power window motors replaced on both sides, power sliding door motors replaced on both sides, balancing bar replaced, weather stripping around front windshield, break problems, dash board electrical problems. Chrysler refused to lemon or replace the car as each repair was not a repeat problem and engine was running fine. With each visit to service, the customer service representatives were less than helpful and would dispute many of the problems while car was under warranty (until we started taking a friend of ours who happened to be a mechanic in with us).
We obtained extended warranty and continue to have problems - the car is close to expiration on extended warranty and existing problems are being patched as opposed to fixed. It is becoming obvious that they will not do true repairs until we are out of warranty (less cost to them). With 60K miles, have had air conditioning work completed twice and now having serious transmission and alternator problems. Have been to dealership 3 times with transmission issue and have yet to have the car working properly. We will probably be looking at a new car soon - a good 60K miles before we should have to.
Every time we are in the service department, we hear similar stories of poor quality cars that have people returning repeatedly to the service department. The cost of time and loss of car usage is paramount when you look as the number of times we have been in - 41 and counting. Many families may not be as blessed as we are to have a back up in place to ensure we can still function while the van is in for repairs. We have purchased used in the past and without mishap until the cars finally hit enough miles that it was time to move on.
Chrysler vans are used primarly for families and children and safety and reliability should be a number one priority. But is not not - so please beware.
I own a 2001 town&country limited. The alternator has some kind of clutch drive pulley which has got noisy with two replacement alternators. I'm looking for a third one or just a replacement pulley would work. If Chrysler was smart they would look at these same complaints and correct problems. I would not buy another Chrysler product until some effort is made to this end. I've owned a 1996 & 2001 town&country and looking at other manufactures of quality vehicles.