Chrysler
Reviews and Complaints

Phone call on another's behalf received from Chrysler Financial.. Person led me to believe they would work with customer. I got in contact and person returned the call. They (Chrysler) proceeded to belittle, harass, and threaten the customer. She tried to make a payment at that time, ..they refused to accept payment. Demanded the full amount of multiple payments.

This is my 6th Chrysler Product and my first Dodge product. My previous 5 mini-vans were Chrysler Town and Country and this is my first Dodge Caravan. To be honest, Lego is made of stronger plastic than my Dodge bumper. The vehicle only has 6800 miles on it and the bumper needs to be replaced. This winter, I turned around in front of a snowbank, I wasn't even going 2 mph and the bumper tore.

I am astonished at the poor quality of this product.

My significant other, Ken, and I went into the Wolfechase Chrysler/Jeep dealership on Saturday, May 17, 2008 to test drive a Jeep Liberty. We had a very pleasant and cooperative salesman, Chris, who went with us on a test drive. When we returned to the showroom, we asked for a price on the vehicle we had driven. Chris came back with a price, which was several thousand dollars more than we wanted to pay, so we gave a counter offer that we knew was 2K too low to see if we could get a better offer on the vehicle. (I think this is customary--oh, we already told them we had financing.) At this point the general manager, Verde, came out to speak with us. With no prelude, he said that we were obviously looking for a much lower cost vehicle, that the Liberty was a higher end vehicle, and had we looked at the Jeep Patriot--which was clearly more in our price range. He began to tout the virtues of the Patriot, all the while looking directly at me, rather than having any eye contact with Ken. When Mr. Verde was finished speaking, Ken replied that he was a little angry and insulted as we had come in specifically regarding the Liberty, which (Verde) had not done us the courtesy of discussing. He was clearly upset and told Verde that we were leaving. At that point Ken held out his hand, which Mr. Verde refused to shake--saying that he was angry as well.

Perhaps I am wrong, but I didn't feel that the situation was well handled by the General Manager. Why didn't he ask us if we were willing to come up on our price for the Liberty instead of talking down to us regarding what we could "afford?" He had no idea what we could purchase and our financing was for quite a bit more than the original price of the Jeep Liberty. When Ken stated that he was "angry" it was clearly not personal, but directed toward the offer of a vehicle we had expressed no interest in what-so-ever. Hasn't this general manager ever heard of a counter-offer?! Or haggling? It ended up being a very bad and unprofessional experience and we will not return to this dealership or be able to recommend it to anyone else.

I see by the comments that we are not the only people to have a bad experience with this dealership. Thanks for letting me vent.

I purchased a brand new SRT8 Chrysler from your Park Dodge Dealership in Lexington Park, Maryland in February of 2006. I have had nothing but problems with this Service Dept.

My vehicle currently has 34, 000 miles on the odometer. I have had 3 sets of front tires on the vehicle. I called last Friday to make an appt to figure out what was going on with my front end. They scheduled me for this Monday, May 5th. I dropped the car off Sunday night and they had it all day Monday. At the end of the day Monday, the service dept (Scott) stated the technician did not get a chance to look at the vehicle, could he keep it another night. Reluctantly I said yes. All day Tuesday, the car remained there and Scott called me Tuesday afternoon around 4p to tell me the technician never got around to looking at my vehicle after “THEY” scheduled the appt for Monday and said there were other priorities. I then asked Scott if there were any $55, 000 vehicles in the service bay that was purchased from that particular dealership that were awaiting service, to which he didn’t answer. He asked to keep the vehicle another night. I said fine, but I want my vehicle back by noon on Wednesday (today). I had to call Scott at 12:22 because I had not heard from him to ask about my vehicle and he said the camber bolts just came in and he would get the technician on it as soon as he finished LUNCH! I told Scott I did not want to get caught in the rush hour traffic which begins around 3:00 p.m. He assured me that I would not. It is now 2:19 and I have yet to hear from Scott.

In closing, I am very dissatisfied with the service I have been given after purchasing this very, very expensive car and experienced many, many problems associated with it. There have been several technical bulletins issued for this vehicle to which I have been trying to get fixed to no avail. There are more issues with this dealership but this is the most recent. I would like to know if Chrysler would reimburse me for the tires, etc., since I can’t seem to get the vehicle’s front end fixed and the tires are at a cost of $293.00 a piece. I have had 2 sets of all 4 tires replaced.

I have owned a total of 4 Chryslers and have no plans to purchase anymore nor recommend same to family/friends. I can be contacted @ [protected] if you wish to discuss this further. Meanwhile, I’m still waiting for a phone call for my vehicle that has been there since Monday morning.

To whom it may concern: I recently bought a 2008 Chrysler. I had 45
days to make my first payment, in which I was going to pay cash for it.
I decided since I was a Korean Veteran who has post traumatic stress,
and many other health issues, to return the car three weeks later. The
dealer forced me to pay him over $13, 000 for car. Hey, I think that
was pretty bad. I have a two year old pick-up and thought about the cost
of gas which is out of sight. Please tell me what I could do to get
some of the money back. I expected to lose $2, 000, but $13, 000 ?
If you have any questions concerning the matter, my name is Antonio Mena
1415 Woodmont Way, Stkn. or my phone number is [protected]. I would
appreciate your help. I hope this doesn't happen to anyone else. I can
also be reached on [protected].

I was having financial difficulties and wrote a letter to Chrysler to explain my situation, they not only didn't care but the reps were rude. I was 2 payments behind and they continued to call me 7 times each day to "remind" me of the payment. Cmon! how many times does a person need a reminder! When I had one payment left it was 3 days past the due date and they STILL called me 7 times per day. CMon! I told them when the payment would be made (3 days) and they gave me a hard time and wanted me to pay them at that time, then they wanted to "update" my file and add an alternate phone #! Cmon! Needless to say, I told them where to stick it and hung up, however still received the 7 calls per day until they received my last check.
I am SO glad to be done with them NEVER EVER again will I purchase a Chrysler product or recommend them to anyone. If you are considering buying one - go Elsewhere! You will be better off.

I went to 2 Chrysler dealerships looking for a mini-van. I went to 2 dealerships in my area that are about 5 miles from each other. Both places treat customers like they don't matter. We were treated as if we were an inconvenience as opposed to a potential sale. I later learned that both of these dealerships are owned by the same person. I also discovered that the owner is of Middle Eastern decent and of very questionable character. He has even gone as far as to put someone else's name on his building so as to keep his identity private. I seriously question this man's motives and things that I heard about him and his dealerships as I was investigating, make me very very uncomfortable. This is the only reason that I would not leave my name on this board. He has my personal information from when I test drove a car and I don't trust for a minute what may happen to me if my name were disclosed. I would warn anybody in South Florida that is shopping for a Chrysler to be very careful where they go. I hope someone of high authority is keeping a close eye on this owner.

Recently our 2002 Chrysler Town and Country heater would not turn off or change to a low setting for that matter. We have replaced the relays and fuse for the blower, but nothing has worked. Not knowing what else to do I have been looking on google to see if anyone else has experianced this same problem. I was really in shock in just how many people had the same problem on 01-05 chrysler vehicles! There are many who say to replace the blower motor resistor block. There are also lots of people who say they have replaced the resistors multiple times and it keeps going out. There was a few people who commented that the blower motor should be replaced because it is what causes the resistors to go out, due to it not working as well.

The reason I am posting this is that I think it is really bad for so many people to be having this same issue with the same type of vehicles. In my opinion this should be some sort of recall issue if everyone is having the same problem with vehicles this new! In pricing the blower motor I have found it is about $400.00, but the real question is why are they all going out on this vehicle, not just a few here and there?

Vancouver Chrysler owes me money from a mistake in the paperwork ($399.07). No one calls me back to explain when the money will be returned. I have repeatedly left messages with the sales associate, Fleet manager, and the General Manager. I have called, my wife has called, and my mother has called and spoken to the General Manager, yet still this problem has not been resolved or even discussed with me. I have been lied to since the beginning and they do not seem to care. I want my money refunded ($399.07) as well as the warranty on the car canceled and refunded ($2432.70)as well. When I originally noticed the mistake, and it took 5 straight days of leaving messages, before I was able to see the sales associate. Upon seeing the sales associate, he agreed that it was a clerical error and a cheque would be issued within the week. That first meeting was over two weeks ago, and still they have not been contacted. I have been calling again, and leaving messages for 5 straight days, as well as going into the office twice in that 5 days.

I got a brand new jeep compass in april of 2007 and when i got it i bought the service contract with chrysler-jeep. Well soon after i got it the plastic liner on the inside of the hatch broke. Then i had a short circuit in my dash and had tgo have it fixed. On this occasion i was told i had no right to a rental car and got a ride from a friend i just met because i live in a new city. I then called my father in ny and he called and helped me to get my service contract honored. Then i had a fuse box problem and needed that fixed and had to fight for my rental car. Now i has a problem with a vibration and that was fixed. And i had a rental but another reason i took in wss because of the tires. I was told my tires were not under warranty with jeep and to go to goodyear. So i did and goodyear told me to go back to jeep and deal it there it should be under warranty. I did and i was soon sent back to goodyear. They replace what they could and billed jeep. But in fixing the tire problem they found that a bolt in both front tired needed replacement soooo again i went back to jeep and asked for service. I ws told again i had no right to a rental. At this point i blew up... I will never buy another chrysler-jeep product... Nor will anyone in my family. I hate the company... I bought extended warranties on everything and am constantly fighting to get things fixed.

Chrysler Jeep of Dupage
www.chryslerjeepofdupage.com

Looking for a clean used car? Stay clear of Chrysler Jeep of DuPage... They hide problems and will not support you after the sale.

Beware!

I heard a radio commercial advertising a "$16,000 dollar PT Cruiser for $9,900 with several available" I was interested because it would cover my negative equity. Because it sounded too good to be true I called and talked to a sales person. I explained my situation to the sales person over the phone and I asked specifics. I specifically asked if they had a black automatic as one of the special deal cars. I was told they did so I drove 40 miles to the dealership. When I got there they had only 1 of these available for 9,900 and it was a white, manual, with no AC. The sticker price was around $13,000, not the advertised $16,000. If I would have known that ahead of time I would have not made the trip. I understand using a "bait car" like that to get customers in, but to be so dishonest with the description over the radio, with no fast talk at the end, and then for the sales person to straight up lie to me was uncalled for. I will never even consider dealing with this company again.

My complaint isn't with Peter's but with Chrysler. I have had my jeep at Peter's one week. Not because they can't fix it but because they can't get the part to fix it. There is a national "back order" on the part. This is ridiculous. If this particular part is in such demand then maybe it is a manufacturing default and there needs to be a recall. The part I am referring to is the boot and linkage that goes to the transmission. Peter's said that the Dallas warehouse has had a back order of 12 parts and can't get them.

I have a 2005 right hand drive Jeep. I have had to rent a car because I can't get my car fixed. I think you should reimburse me because it is your fault either through manufacturing default or production of this particular part. My name is Jackie Oliver and my email address is: _jackieophoto AT aol.com_ (mailto:jackieophoto AT aol.com). My phone number is903/968-2293. I want to talk to a person.

I saw a TV ad for Chrysler on 1/27/07. It aired on ABC, channel 8, WFAA in the Dallas/Fort Worth, Texas area. In the commercial a middle aged man’s old car is replaced with a new luxurious Chrysler. His wife of 27 years, named Agnes, is also replaced with a much younger, sexy beautiful woman very much to the middle aged man’s delight. I am a 46 year old female who has been married for 27 years. No, my name is not Agnes. I believe this commercial mocks marriage, makes light of infidelity, insults older women, undermines the family, and continues to reveal the blatant contempt of corporate America and the advertising media for traditional values.

I own a 2002 Chrylser Town & Country LXi (original owner). This past April with just under 39K miles on the odometer I noted a whirring noise from the engine compartment that grew progressively louder over the course of several weeks.

I suspected a bad alterator which the dealer confirmed. Since i was 3K miles beyond the 'bumper to bumper' warranty (36K miles)I assumed it would be replaced under the extended powertrain warranty. Surprise! An alternator is not considered part of the powertrain and I had to shell out $460 to have it replaced. What really frosts me is that I paid extra for the 'heavy duty - extra capacity' alternator package when I bought this car because I tow a trailer with it.

I have owned many different cars over the years from many different manufacturers (Volvo, Saab, Ford, GM, Audi, etc.) and I have never had to replace the alternator in any of those vehicles, many of which exceeded 100K miles while I owned them. I wrote a letter of complaint to D/C consumer affairs and received a polite form letter in return expressing regret for the problems I experienced, and that's all.

My brother-in-law also has a 2002 T&C (LX model) and guess what? He just had to pay to have his alternator replaced too and he has 58K miles on his odometer. Everyone seeing a pattern here?

Bottom line - D/C quality is crap and they don't stand behind their products. This is the first and last D/C product I will ever own.

I purchased a vehicle from them in March 06. This vehicle was used and did not have but one key for it, but I was promised that they would get me the other key, which they never did and I talked to my salesman who acted as if he never promised this (I should have gotten it in writing) so I still do not have a key for my husband to this day. This vehicle was also missing a tire jack which I did not know until a few weeks after I had it. Recently I refinanced this vehicle for a cheaper interest rate. The existing loan was paid in full by the new lender. I had taken out gap insurance and the extended warranty on the original loan. I also took out gap insurance on the new loan. I was told to go to the dealership and cancel the old gap insurance plan and the extended warranty if I no longer wanted to keep it and I would get a refund on both since they had been paid in full. Because if I did not cancel it I would be paying twice for gap insurance since the original was paid in full and the new lender added it on when I refinanced. I am no math genious and I can figure this one out. I went and filled out all the paperwork to process the cancellation and had no problems. I called three weeks later to inquire if my paperwork had been processed because I still had no check, and the original finance manager that took care of this process no longer worked there. I talked to another finance manager who was very rude, not helpful and gave me grief about canceling my extended warranty after such a short time. I really did not fell comfortable about the decision to get the extended warranty to begin with, but I was kind of bullied into it, the way car salesman tend to do. I did not want to be harassed about my decision to cancel it but I was. He also informed me that I would not be getting anything for the gap insurance because I had not paid much on it. He is obviously not intelligent enough to figure out that a full refund is due because it is paid in full. I will never again buy a car from this dealership after the way we have been treated.