CIMB Bank
Reviews and Complaints

CIMB Bank keep calling me to pay for stamp duty of my car loan When I went to the counter to pay for the stamp duty, the staff said there's no more balance on stamp duty. But CIMB keep calling me and warn me regarding the loan. In the agreement there's nothing mentioning about postage. Funny thing is they warn me by phone but when I ask for a letter, anything black & white they said they couldnt send me one. How irrelevant.

I had already informed your staff early of December that the home financing will be clear month end.but you staffs kept calling to chasing up the home loan!1day 3 staffs called just to tell about the home loan and need verification!this is really annoying and making people frustrated!Especially the staff name ms.krubafri! Please get back to me as soon as possible!

I received call from Intan who claimed that she only give information regards top up programme on 19 Nov 2019.

End of the conversation, I not agree to sign up the programme but the staff still continue with verification and hang up the call.

I called CIMB hotline again since I curious why the staff do verification even though I not agree do sign up the programme.

After few hours, staff name Femi called me and apologized as the staff provide wrong information. Femi claimed that the programme has been cancelled and my account back to original status (no changes happen to my account).

I have requested him to send email to me for references and stated in email as below:

1) top up programme has been cancel from my account
2) cimb bank promise that my account not impacted due to staff careless
3) staff intan get warning due to irresponsible act.
4) my account back to original status

However until now I didn't receive any email from cimb. I have called cimb today 07 dec 2019 and spoke with staff name Izzat. Izzat claimed that top up programme is still active however he will arrange call back from sales department as he can't confirm on status.

Cimb give me so much problem, why I need to follow up and wasting my time to call hotline due to your staff give wrong information? Your irresponsible staff still working there as usual without any problem but your customer who trusted you and sign up in your bank is suffering here.

I need call back by Sunday 08 dec or Monday 09 dec. If I didn't respond the call, cimb should keep call until I answer the call.

If this time CIMB not do arrangement, I will write it to social media.

Satiyakumari
[protected]

18/11/19, I was approached by Jayden from CIMB to apply 1 credit card at CHKL.
He did not explain the card benefits or send a softcopy of the application details for my reference.

27/11/19, I was shocked to receive 2 credit cards mailed to my house.
I felt cheated, hopelessly called his Head, Jeff Chew to cancel 1 of the cards as I did not receive any proper explanations from Jayden.

Jeff did not immediately attend to my cancellation request, but asked me to activate the VISA card, pay RM25 first and swipe 3 times before cashback instead.
He only whatsapps me regarding the matter, and insisted that the waiver is not confirmed(refer attachment).

Due to my frustration and disappointment on their service, kindly cancel both of the credit cards immediately and compensate me RM20 for contact expenses, thank you very much.

Regards,
Chow Hui Hong
[protected]

I'm apply for bank check but the staff who attend me is lack of explanation and experiance.i ve been told to bring my bank book to using this service. Which is i never use it in previous process. I'm really dissapointed with this because this is not a solution.it just gave me a new problem.not try to solve it with a profesional way. Branch seri kembangan counter 3 &4. Both of them is not helping but to make the situation more complicated.

I am hothaimalar Balakrishnan.
On 21st I'm went for cawangan CIMB bank nusa bestari skudai, apply for retention full settlement. CIMB bank sent immediately email to them . I told it's urgent since I'm working in Singapore it's difficult to get off. Unfortunately I haven't get any response from CIMB. On Thursday I went cawangan CIMB again. They verbalised should receive on Thursday or Friday. If still haven't received received direct call customer service CIMB. On Thursday I call many times but no one attend call. On Friday I called again than one of staff answer call . The name i never get through. He said he do report to proceed immediately. Will get through on Friday from email. They only verify my contact number but did not receive anything. On Monday no reply. Today I spoke again with customer service CIMB staff. But did not get Id and name . Than, he said still on process. 21st till now I Neve get any response for my case. I told it's urgent . He said will inform who's in charge for my case will contact again verify my number . When I ask what time can call he said not sure. I told if I received by today I will settle my payment and need to close account. Previously if I delayed for make payment not one time many times make call and disturbing me. But, now I told want to make full settlement why they don't want do immediately and make delay. Kindly, take action for my case.

Hi, I want to lodge on a complaint regarding bandar setia alam branch. I went to this branch on 18th oct 2019, afternoon around 3pm. I went to applied a new request cheque book for one of my individual current account. There is a lady staff who attended to my queries without taking the number to upstairs. So I did the thumbprint verification and filled in a form for this request. She has informed me about the process will take about 5 working days. So I called to customer service number today 25.10.2019, after 1 week request, however customer service said that they did not receive any cheque book request for this account. I urgently need to use the cheque and these has caused another 1 to 2 weeks delay! What kind of irresponsible service? Where is the form whereby I have filled in on 18.10.2019?

3/10/2019 - Saya ke cimb taming jaya untuk close loan account, selepas saya mengisi borang untuk loan settlement, cimb staf biarkan saya dalam keadaan yang terpinga-pinga. saya menunggu hampir 2 jam, dan saya bertanya pada staff cimb macam mana progress loan settlement saya, staf itu berkata saya boleh balik tidak perlu tunggu. Tapi kenapa after 2 hours baru staf cimb inform yang saya tidak perlu menunggu.

15/10/2019- saya telefon cimb taming jaya untuk progress loan settlement tapi layanan yang saya dapat sangat mengecewakan staf india daripada loan department tinggikan nada suara beliau dan bertanya apa masalah saya. saya langsung tiada peluang untuk bertanya, staf india itu seakan akan tidak mahu melayan panggilan daripada saya.

mohon ambil tindakan, layanan paling buruk daripada pihak bank yang pernah saya terima.

I was embarrassed to see my status categorized as block and closed acvount? Iam just started to open an acvount, I gave real documents and information, not fake, maybe using status under review is acceptable but word using block and closed acvount is irritable. Then I cannot fullout my money? What is this a scammed? I apply to be a depositor not a depositor.

Hi, I submitted the termination of asb loan early of sept. And today when I call the customer service enquiry about the status, they informed me that my form is not completed and yet the person in charge in taipan branch who name is haziq didnt tell me that the form is not completed. It takes some time to terminate the loan but when I have no one informed me that my form is not completed.. Did I have to wait more time as this is not my [censored]ing mistakes! Pls experdite this process as this is not my [censored]ing problem and train your staff to get more knowledge for this product as he seems that he dont know what [censored]ing things that he is doing!.. If this process is not experdite, I will cancel all my asb loan!

My mortgage got arrears. Yes i am aware i have outstanding. When CIMB collection call me i never ignore the calls and always answer. I do not understand why they call my office number instead of my handphone. I never gave any concern to contact me through office number during my application of mortgage loan. When i ask the operator they said system dial. System is not operate by themself, it controlled by humanbeng right? i have complaints so many times not to call my office number but thing still happen until now. My mortgage loan is my personal matter and why need to call my office if i never reject call made to my handphone? Want to let all my colleague know that i have outstanding. It is like an Áh long right? looking people until lubang cacing. I do not angry if i try to run away or ignore your call then you find me like that but i never failed to answer your call because i know my responsibility only at the moment i cannot settle the outstanding. i only can pay current month. Please look into this matter or i will get report to PDPA. Thanks.

Cimb-[protected] transfer Rm50 ke maybank, amount telah dikerdit pada akaun CiMb, tetapi pihak may bank tak dapat sebarang amount of transfer -pada 25/09/19 jam 9.53am .
No report : 1-[protected].
Mengpa nak guna masa sebanyak 6hari berkerja bru boleh masuk amount tersebut, ini kesalahan bank, bukan masalah kita, patuhnya masuk dgn segera. Says telah buat aduan kpd bank negara Malaysia.
Nama-Tan Leong giap
I/c :[protected]
No HP : [protected]

On 27th August 2019 I went to cimb branch at ss15 subang jaya to get new mobile number updated for my cimb service. Counter staff directed me to atm machine and I managed to change. After few days I called cimb customer service as I noted my credit card transaction direct tac pin to my old number, they asked me go to branch to fill in form or email. 12th September 2019 I emailed and today already 25th September 2019 there is no update and I have been having hard time with my transactions . CIMB getting useless day by day!

Transfer from : CIMB [protected] (Account holder: Norhajariah Binti Tukiran)
Transfer to : MAYBANK [protected] (Hazli Hisyam)
Transaction Reference No : [protected]
Amount : RM2000

Complaint:
Transaction held in 25/9/2019 (Wednesday) at about 10.00am this morning. Balance in CIMB had been deducted from CIMB account but still no being credited into the MBB account. Please assist this matter urgently.

Thank you.
Norhajariah Binti Tukiran.
H/p : 011-[protected]

Hi I have emailed cru@cimb.com to request for a lost card. I have been waiting from 13th September until now. No one is going to contact me? I need the service urgently. This is unacceptable. I am working in Singapore and unable to go back to Malaysia at the moment and I really need it done. What kind of service is this

Staff CIMB bahagian pinjaman perumahan branch KL Gateway..
Pada 29/8/2019 saya ke bank untuk buat full settlement dgn membawa redemption letter (mengikut jumlah yg diberi ). tetapi person incharge x de, org dikaunter ckp beliau masuk tghari.. dan meminta saya bank in je duit tersebut dlm akaun saving. sehingga ke 5/9/19 saya pergi blk ke bank tersebut (KL Gateway) dan berjumpa dgn person incharge tersebut (Atikah) dan dia bgtau system diorg ada masalah..mungkin minggu dpn baru ok katanya.. Hari Jumaat 6/9/19 dia call saya utk bgtau system masih problem dan akan cuba utk buat minggu dpn (selasa 10/9/19).

Pada tarikh harini 12/9 saya call no yg dia call saya tp x berjawap.. 4-5x saya call..x de sapa jwp. saya terpaksa call CIMB call center utk buat aduan. dan meminta pihak call center hubungi Atikah supaya berhubung dgn saya berkenaa perkara tersebut.. sampai pkul 3:30 saya tunggu x de pape respond dari pihak cimb.. saya call balik KL gateway branch dan alhamdulillah ada yg menjawap.. saya dpt bercakap dgn perempuan tuh dan kalini dia bg alasan yg payment saya tu dia nk kena scan & email baru dia boleh keluarkan resit/statement yg saya minta.. Dia igt saya ni x bekerja ke yg mcm bodoh je alasan dia bg.. scan & email hanya mengambil masa beberapa minit je.. masalahnya system dh pulih dr 10/9.. harini 12/9 saya call baru dia nk scan & email! ..

saya nk complain kt mana pun x tau dh.. harap mereka (Pihak CIMB) baca la masalah pengguna ni..

Rude tellers.
I went there to register a new account. The lady from the information counter asked me to sit and wait. As they called me, i told them i want to open an account. Then, they asked me the purpose for me to open a new account. I said just to keep my money. Rudely, they smirked and said, "nak buka account kena la ada tujuan." They handled me very rudely. Then i asked again, "so tak boleh buka account ke?" They replied "tak boleh". So is this how they handle customers now?

I'm facing such a bad experience today 12/09/19 with Cimb Balakong branch. I go there around 11am today as i want follow up regarding my card credit replacement. Firstly, i've made a report to customer service on 5/9/19 as my credit card damage and need a replacement and asked me to go to nearer branch to open a form and pay a fee so that they can proceed sending the new one. The nearest for me is Balakong branch. Then later in afternoon that day i follow up with customer service people and they said the form still not been updated yet and asked me to wait 7 days working hour and gave me the reference number 1 [protected]. And today exact day after 7 days waiting, the same customer service people call me and said they still didnt received the form and ask me to go back to Balakong branch.. And so here the complaint.. when i reached there today, i asked 2 ladies who sat at the front about my form and they said they dont know anything, dont know who's incharge on my report last week and asked me to look for myself which staff working on that they..when i asked if u guys dont have duty roster, they said dont have..even suggest me to search the face on staff picture..and they continue chatting & playing phone like i was not there..too bad i didnt get their name but as people who sit on front, u should greet and help your customer, and not ignoring them like this..they didnt tried to find my so called lost form.. i am so pissed with them right now..this is the first time im facing with this kind of attitude!

At 1st i log in to cimbclick. I cant access after putting ID. The internet WAS 4G. Then i call hotline. Then, the customer service asked me to log in to cimbclick during the call. She said no problem with my cimbclik. Maybe the internet is slow. I hanged up. Then i realize the internet access is down every time i call cimb hotline.For sure i cant log in to cimclick bcause your hotline made my internet down. I recall hotline later after realize all this then they dont pick up.. Fool me this cimbclick. I am wondering what they do with my money while i am not using then in account. I wont allow this happen again since i have quite big balance in this account and i required to use cimbclick application NOW. No consideration for cimbclick users. Please dont treat us customers like this because some of us might be in URGENT SITUATION TO USE MONEY LIKE TRANSFERRING MONEY FOR FOOD OR MIGHT BE TRANSFERRING FOR EMERGENCY MEDICAL FEE FOR DYING PEOPLE. I am saying this not because i am one of them luckily, but please think wisely in managing the application that can help people in our community. I am saying i WONT KEEP MORE MONEY IN CIMB AGAIN due to this inconvinient reason. I dont understand why there are rich people working in this bank. I started to negatively thinking cimb uses my money for gaining more money while i cant use my money online in cimbclick (POSSIBLE INVESTMENT, MIGHT BE) for them. If one day cimb is going to be declared bankcrupt, i know what is the main reason. Regret having cimbclick with hotline that fooled me on this.