CIMB Bank
Reviews and Complaints

I did not receive my Debit Card Temporary Pin after receiving my replacement CIMB Bank on the 16th July 2021. The letter accompanying the replacement card advised me that I will receive my temporary pin via SMS.

I contacted the bank on the 24th July on not receiving my temporary pin and raised a case number 1-[protected]. I was advised this can be resolved in three working days. I followed up multiple times with the bank on the 26th, 29th July, 6th and 14th August and still did not get my temporary pin.

Without the temporary pin, I cannot assess my CIMB Clicks account.

I was one of customer..i have saving account..on day i planning to my mother and i like to open fix account that day two staff malay lady very rude to has..do like dont like has..what type customer service like this..1 lady first counter i already notice so many times her attitude still same very rude..other lady i think so counter 4 or 5 im not sure but malay lady..no proper customer service..please take action on this..if still same the persons doing like this..i.will take video viral on it

Banking hours during this MCO is up to 2:00pm daily. This is not good as customers will all come in the morning forming a long queue with risk of infection.
Suggest working hours extend to 6pm to space out customers queue.
Thank you.

one of my Investor from Thailand Dr NARONGCHAI ARKASANEE investing 2 Million USD IN OUR KROUZON PHARMA CORPORATION, USA after all due diligence. The Investor Dr Narongchai A remitted the amount on 6th July 2021 in your branch at Khwaneng Lumpini branch .
pl see the attached pdf file for more details about customer. contact numbers, signature etc . pl reply with actions
W/D account no # [protected], contact no [protected]
verified by Chakramom phasukavanich

I came to uplift my CIMB FD.
Once my number was called i went over to the counter amd this lady, PRICILLIA took my IC.After awhile she ask me something which was so soft that i could not hear so i leaned over a bit to ask wat was it that she asked.And surprisingly her response was please dont come so near.Come on i was wearing my freaking mask on amd if u dont want me to come that close than please talk louder.
Than i had to make a call urgent as i m an Anaesthesiologist.To which she said call is not allowed at the counter sarcastically.
I havr been to so many CIMB amd this lady is just not customer friendly.

It been 5 days already CIMB cdm/atm cannot use at petrol pump station petronas durian tunggal melaka branch. If there another one, it miles away. How do you expect a mom with 3 kids to go there and there? Please...do something. Not only me..but there also some elders who need money and others who need to send money for their families especially eid festive are coming. I need money for my kids. Fix it ASAP. Dont waste my time to go back and forth.

My CIMB got blocked, day after I deposited my money. I called their customer service and I had put in do not worry mode, as the person I have talked to told me, that money would be transferred back to my gcash within 10days... its been 6weeks now, customer service have asked my identification and I did sent them everything they needed.. and now they wanted to me to do more steps... of getting a Philippines ID even I have told them I am in USA, and that is all the ID's I have, it is all VALID... and the same name as when I signed up for my gcash... all I want is to get my money back, I do not care if I am not elible, atleast have a decency to return your customers money before blocking them out... this is beyond the worst experience I had with banking... and I won't never do or recommend this bank to all my friends and families.

Bila pergi musim covid di halau balik katanya kena buat temujanjj dahulu, tapi bila call untuk bertanya payah sgt nak angkat..nanti kalau pergi walk in sia-sia pula..

I am complaining against a stuck up & customer unfriendly Cimb teller, an Indian woman with the CIMB Seremban, Main Branch.
On 15 April at around 2.30, I withdrew rm4.5k from my ASB2 account. The teller serving me was a Chinese lady. From the amount, I asked cash of rm500 in RM10 denomination & the rest credited into my account. The Chinese lady told me that she could only give me rm400 in RM10 & rm5 denomination & 2 rm50 notes.
I then requested her to ask the teller sitting next to her, that stuck up Indian woman whether, she could exchange the rm50 notes to RM10. The Indian woman refused & rudely remarked, "ask him to go inside to exchange". That inside which she was referring to was a prohibited area for bank customers. Naturally, my request was rejected.

I have never met a stuck up bank teller like this Indian woman . I always had dealings with BSN and their tellers are very customer friendly. If you ask for a certain denomination, they would oblige. If they don't have it, they will enquire from the other tellers of such denominations. Only if they could not get what you wanted, ctgey will politely tell you that they have run out the denominations that you require.

I am surprised CIMB has such a stuck up person as a teller who is the bank frontliners dealing with customers.

Mohamad Ramli Abdul Manan
[protected]

To whom it may concern.
Per report number [protected] made with the CIMB call centre on 01/03/2021, I was informed that I will receive a reply in two days. It is now 18/03/2021 and still no reply or update. I have made several calls to CIMB call centre during that time. but am being informed that no update has been provided by the department concerned with promises to escalate the issuecand a return all I was made to understand that my file is handled by a Suzilah Misman. If she is unable to do the job then please pass to others who can do the job.
Thanks and regards,
denis.[protected]@gmail.com

Hi... My name is Mr Aman.. I m a prefered customer in cimb bank ipoh garden branch.. While opening a acc as a prefered customer.. I banked in half a million ringgit.. Upon opening my acc I was given a prefered credit card few days later... I have never used the credit card since than.. Today.. I wanted to pay a bill of 18k and my credit card was rejected.. I was shocked n so embarrassed that my credit card got rejected.. So I called the credit card centre and ask.. I was told that my prefered credit card has a joint credit card limit wit my first cimb credit card.. That is 20k.. My question here is.. Y does cimb bank need to give me a 2nd credit card when the 2nd credit card limit is joint limit wit my 1st credit card.. This doesn't make sense at all.. Secondly.. Being a prefered customer.. Opening a account with half a million ringgit, and cimb bank gives me a 20k joint limit credit card.. Does this even make any sense..?... A very very bad experience with cimb credit card.

Date of the Incident: 26 November 2020
Client Number: [protected]
Full Description of the Incident: This morning Mr. Ismail Bin Said transferred money to my CIMB Account but it still pending until now.
-Sender: Ismail Bin Said
-Account: [protected]
-Bank: CIMB
-Transferred Amount: RM 200
-Receiver: Annisa Ariyanti
-Account: [protected]
-Bank: CIMB
-Amount that should have been received: RM 200
Desirable Complain: Processing money transfer immediately to my account

Thank you

I am complaining about my loan, I have called them multiple times and even sent them notification that there will be delay in my loan payment days prior my due date yet they ignored it and they even sent it to the collection agency, on top of that we have a signed law by the president of the bayanihan act 1 and 2 that all loans are granted to have 60 days grace period without additional fees and charges yet they added interest on our loans which is clearly already not following the philippine law due to the current pandemic, also I have not receive a call from their collections department but they are insisting that they called me, I did not receive any email responses on the email I sent as well. I also have saved a recorded call and screenshot my email to them as reference but everything is being ignored. Customer service is not even noting my account when I try to get in touch.

Good afternoon, I would like to complaint one of your staff (assistant manager) name norliza which is under 174 jalan chan chin ann... I went to the brunch around 12pm on today for deposit (company account)... And the staff was told us our notes is more than 1 thousand and it will be charges.. So we decided deposit into our personal account instead to been charges... But the assistant manager norliza told unacceptable to do that... I'm feel so curious then asked her back why I cant do that? Its my money which account I would like to deposit is my own decision... Then she didn't answered me she just go... After the counter staff help me finish my deposit, she walked to me and said that, "next time go to your own brunch which the brunch you create the account" then asked her why I cant come here must going the brunch I create the account? Are you meaning chase me out? Then I asked her name for doing the complaint... When I pass her a piece of paper, she get the and throw at floor in front of me... And shout me if you wan complaint go ahead... And ask the security guard chase me out from the name... It was 3 times she asked...
For my opinion is this is the attitude as a assistant manager? Rude to customer? Although her manager is coming out to settle and make an apologise to us but she still keep on say and say... Show us the angry face... I think your company must take this in the serious!

I deposited some money on my newly activated CIMB Account. Its been 4 days and the money is still not on my account. Their customer service phones are not reachable and their email support is not responding. I need to get my money back.

I would like to lodge a complaint regarding the redraw from my home flexi smart. Firstly, we noticed that there's no any linkage from my account which I deposited the extra payment to my principle which been told able to redraw when needed. After visiting to cimb branch, the staff are inexperienced to handle the issue, then following the manager assisted with guidance how to link my saving account with the home flexi smart account, and been told it needs 3 to 5 working days to activate the linkage and services. Today is day 6, which still unable to activate and redraw. I tried to called your customer service number since I don't have the direct number to the branch coz there are unupdated information and contact to call to your branch. After all, I able to find the branch contact number from a banker. Unfortunately, your branch staff are inexperience to solve the issue as mentioned, but luckily given the branch manager contact due to not in the office. I called several times and end-up answer my call but too bad that the manager also not manage to resolve my issue eventhough been followed the guidance and instruction. The respond is asking me to send an email to cru and wait for them to contact back. Now, it proven and shows that the employees even the manager are not well-trained to resolve the issue from your client. I personally feel bad on the standard of handling your clients. Moreover, those are the services and system setting by your bank with all kinds of convenience facilities but yet created more hassle, troublesome and undelivered services to your client. I'm now waiting for the respond and issue resolve but no any promising date and time by your bank. Since i'm already lodge a complaint and emailed to cru, i'm expecting the soonest reply and response. My next step will lodge this complaint to bnm if there's no reply and response for the next 2 days. This shows how banking world works and I sincerely hope banks will treasure all of your clients who trusting your bank services. Thank you.

On Jan 2020 in CIMB Branch Chukai myself and wife have visited one of your bank and meet your representative for loan process. Her name are Hamziyati Bt Hamzah. After given the instruction from her what is needed to submit the loan we were left and came back the day after. We submit all the document needed and sign the form myself and my wife, after checking with the appraisal officer, she said our loan is good/ worthy for request the loan.
We were promises that the loan process taking 2 weeks.After 2 weeks pass nothing been inform to me or call from your employee. 3 weeks have pass so i went back to the same bank at meet her.She gave me her business card and ask me to what app her in another 2 weeks. Same reason from her went i message her asking about my loan. I am really feel unsatisfied with this kind of behavior.And yesterday i sent the what app asking the same, guess what? nothing we reply from her. I made this complaint so she can change/treat other better for future.

My complain is on the longer time taken by CIMB to process my application as compared to other bank such as RHB which i submit my ASB financing withdrawal on 14th Jan succesfully send me settlemnt letter on 8th Feb 2020

I've come to the CIMB KL Gateway brqnch on 7th Jan to submit asb financing withdrawal form.

Miss Nor Atikah Ismail process and do verification and acknowledge received of the document an give me the ref no and customer service phone number to follow up.

How come CIMB until today no progress or update on it.
Despite of I went to branch again to asked on this on 21st Feb 2020, still yet nothing change and the person incharge who promise to look into it also no update.

I just wonder are the Bank really look into this or not as I have to bear on the interest charge and the bank keep on sending reminder for me to pay for the installment.

If the bank are blaming the asnb and pnb on this how come other bank can process less than 2 month and they also have to deal with Asnb and pnb.

Hi, i'm Hafiz from Port Klang.I want to complaint to the Branch Manager at CIMB Kangar.Before this, I already went there regarding Unclaimed money letter.They made wrong letter.I knew from Malaysia Accountant Department at KL.So, I cannot submit my application form due to wrong letter.Before that, CIMB Kangar said they make true letter but it's wrong.I refer back to CIMB Kangar and talk to Ms Shila as Branch Manager now.2019 other person.She said I can go to any branch to make new letter as per correct format given.When Port Klang branch refer to her, untill now that letter not settle.I so frusted.My process have been delay too long due to this problem.Kindly solve this problem..tq