CIMB Bank
Reviews and Complaints

They debited RM650 from my account without my approval and did not inform me after they debited the $$. It have taken them almost a month to "look into this" and still no conclusion. They kept saying they will expedite the resolution but so far, nothing happened.

They first made the mistake by saying I have enrolled into this new saving campaign (no such record). And then they went on to say I have prematurely terminated the saving (2nd mistake) and proceed to debit RM650 from my account as the penalty (3rd mistake). I have tried to get hold of the manager in charge of the premier customer section but she refused to take my call. This is also saying the premier customer status does not mean anything, the different is you can cut queue.

In conclusion, CIMB can never be trusted. When they debited the RM650 from my account, they did not waste any time. But when come to returning the money, they take their own sweet time. Technically, CIMB is stealing money from its customer, is this the bank we want to entrust our hard earned money with?

To Management

We are newly purchase a shoplot and applying a shoploan from CIMB bank. Very thank you CIMB approved the loan. First of all, we assume that the services is good and can be accepted But it really giving us a many of troublesome.

Application : Arctic Refrigeration Components Supply Sdn Bhd.
accepted the loan since August 2017 and is time to release.

When the time to release, it will given a lot of pending due to below:
1) MRTA (Sales staff did not informed that the MRTA unable to went through due to body check-up.) then delay...

2) Fine, has reduce to as per sales personnel recommended amount (we confirmed immediately) and require to seek for approval. wait wait wait for 4-5 working day for approval and supplementary letter out.
- if the cases is under urgency why take so long for proceed.
- if really working on it, it only require take 1 day to solve everything.
- approval and prepare sup letter. why require for 4 to 5 working day?

4) Supp letter once ready, we signature it immediately submit to lawyer for stamping that forward to loan center.

5) Endup, claimed that pending letter for insurance side. What's going on... One more week?

3) attached the 3 copy of Title for your references and title has registered under CIMB bank since 17 November 2017. Why till now still unable to release the loan to owner?

4) As understanding myself, it is your bank internal matters and how can take us for granted title has register since 17 November 2017 and still pending the insurance company given the confirmation letter to bank.

Now the owner going to charge me the interest, it CIMB going to responsible? Is the bank playing us? pls advise?
U can contact me @ [protected]

Thank.

I had received many calls from CIMB Bank Malaysia that auto machine immediately put me hold. If I call CIMB and being put on hold, I could understand your staff is busy. But if CIMB calls me and put me on hold waiting several times...that is rude.I am also working and busy too.
Finally a human officer responded.

Do u like me to call u and put you on hold to answering machine music and wait till God knows when several times a day?

I make a deposit on CJ BEST ENTERPRISE MYR50. But the company cheat me and I ask for refund. Until now no refund are made. The mobile number that the company gave me is [protected]. I made many calls and whatsapp the number, but the owner of the number always refuse my calls. Please do immediate action. I need my money back or blacklist the company.

Hye...i have requested for bank statement from sept 2016 till aug 2017...and i just received the statement...with a bank charges of rm38.16... i was not informed on this plus...as a account holder...i dont think..this amount is appropriate and really a wastage...what is my benefit even if im cimb account holder...this are my details : name:kamila ab hamid... hp n0 :[protected]

12/9/2017
Card number: [protected]

Hi,
I would like to make a complain on one of your customer service by the name of Chandra. I am currently located in Jakarta Indonesia and i have called up to inquire about my outstanding amount owing to CIMB.

As usual once i called, there would be questions ask from customer service for verification and this i understand is a standard procedure. But this personnel kept on insisting on the question of my transaction. He was asking what was the last transaction i made? I have told him clearly that i hold many credit cards in malaysia and also in Indonesia. I wouldn't remember which transaction goes into which card. I asked, could you change your question to another questions please. He said he cant and asked me to open up my statement and tell him what was my last transaction.
I mentioned i am calling you on the line now, how am i going to check my statement just like that. He insisted.

This is the first time i have encountered someone like this throughout my ownership of credit card.

I had a very unpleasant experience with this person and a simple checking of outstanding balance has become like this. No other bank are like this as i called them periodically to check on my balance.

I hope you will check on this issues and do let me know on the outcome.

Many thanks
Lim Chuen Teck
+[protected]
+[protected]
garylim.[protected]@gmail.com

Personal Financial Consultant Roslida Arrifin (0011498) of CIMB Bank Berhad, Dataran C180 Balakong Branch

She was cheated me to deposit the money as "Saving for Kids" instead of telling the truth of the actual plan was "Insurance Policy".

The said "Saving" was RM10K per kid per year, total money I had deposited was RM20K on 22 Feb 2017. With her unprofessional & hiding the correct information, the said RM20K needed to be top up yearly until year 6, if unable to top up by 2nd year, the 1st RM20K will be gone. This kind of important information has not been informed to me even I did mentioned I need to withdraw out my money by anytime.

I did question her if the withdrawal what would happen ? Her answer to me was : janganlah puan, nanti rugi tak dapat cash value, simpanlah 6 tahun. With this kind of answer, for me only no interest earning but principal money still there. How come all money will gone ?

If no top up by 2nd year, RM20K will be gone.
If top up RM20K by 2nd year, but unable top up by 3rd year, RM40K will be gone.

This was a trap, nobody will accept with this kind of term & condition.

To whom it may concern,

I have submitted Property Financing Application Form to Ms Anita at CIMB KLCC on August 10, 2017 (Thursday). According to Ms Anita, she will pass the document to Ms Umee Khaleeda Abdul Khalid (Personal Financial Consultant). The refinancing details as below :-

Name : Lin Kok Hau
IC No : [protected]

I have not received any updates from CIMB KLCC yet after waiting for few weeks. I called to Ms Umee Khaleeda Abdul Khalid at phone number [protected] and what apps her. Please refer to attached document.

August 23, 2017 (Wednesday) - No reply
August 25, 2017 (Friday) - No reply
August 30, 2017 (Wednesday) - No reply

I understand that some housing loan are more complex than others and it may take up to 4-7 working day. However, the status has been pending for 15 working day. It's unreasonable to drag so long and no even one staff update for the progress.

Kindly advice on above issue.

For further information please do not hesitate to contact me at
[protected] or email to agnes.[protected]@gmail.com

Your prompt reply will be highly appreciated.

Thank you.

Best Regards,
Agnes Lin

Rasa mcm tertipu dgn unit trust cimb (Asb loan)

Unit sy dijual tanpa pengetahuan sy, atas alasan ada tunggakan 😤. Tp sy pelik kenapa selepas 3tahun baru diambil kira pasal tggkan tu, bila sy refer call cantre semua jawapan berbeza. Sy masih aktif buat bayaran dan last baya pada 11/8, cimb jual dan clear kan unit sy tanpa pengetahuan sy pada 22/8. Sy tak puas hati dan mmg rasa teraniaya, banyangkan sy baya selama 3thun tu hampir rm 5k. Dan pulangan jualan hanya rm 788 pd 22/8 dan rm246 pd 25/8. Nak hujung tahun dah buat camni plak... Jgn ingat call centre je ade recording, sy pon ade recoding utk 3 kali call. Dan semua jawapan lain. Sy nak ingatkan pada sesiapa yg berniat nak buat loan asb (Unit trus scheme) sila pike beribu kali.. Baik simpan je dlm acc asb, dpt gak deviden tahunan. Tunggakan rm 244, sy dah baya rm5000.00 banyak sy rugi kat situ... Sy mahu cimb bg penerangan detail.

I received a message from [protected] informing about a purchase through my credit card (copy attached).
I called the no. behind my card n enquire being told that that the above no. is not CIMB number.
When I call this no. a person by the name of Loise claiming from CIMB call center at Menara Bumi KL.
Then I called the no. that I was asked to call as stated in the message [protected]. Again a person by the name of Jackie claimed to be from CIMB call centre.
Please clarify.

Assalamamualaikum dan Selamat Pagi

Saya ingin membuat aduan berkenaan servis mybiz channel untuk akaun company saya.Saya telah mendaftar untuk akaun syarikat di CIMB sebulan yang lepas. Masalah saya sekarang adalah untuk pendaftaran BizChannel saya telah terima email untuk company Id dan tetapi di dalam email tersebut menyatakan saya perlu menghantar beberapa dokumen ke Branch.Saya juga telah menghubungi hotline Biz Channel dan mereka memberitahu seperti di dalam email dan juga memberitahu sepatutnya branch perlu menghubungi saya berkenaan perkara tersebut.Saya tidak tahu dokumen apa yang perlu dilengkapkan kerana tidak menerima sebarang panggilan dari branch.Saya telah pergi ke branch (CIMB Bukit Baru, Melaka)pada 31 Julai 2017 dan mereka telah menyuruh saya mengisi semula borang kerana pegawai yang sepatutnya in charge telah pergi menunaikan haji dan pegawai yang menggantikannya adalah Cik Nurul. Sehingga hari ini saya masih tidak lagi menerima sebarang email.Saya harap pihak CIMB lebih cekap untuk urusan ini seperti Maybank. Saya pihak CIMB dapat menyelesaikan masalah saya secepat mungkin kerana saya perlu menggunakan biz channel ini untuk urusan perniagaan saya.TERIMA KASIH!

Tan Sze Hwa IC: [protected]

I was offered an cashlite of RM10, 000 product at 4.99% pa. I accepted the offer and approved in the next day. However, the confirmation message was sent to my husband hand phone.

It was confidential and this shouldn't be happen. Even the message is sent to my husband, however, the credit card is only under my name and no supplementary card being issued.

Hi I applied a Credit Card in May 2017 when i saw that there was a smartwatch to be given away . However till today, there was no sign of the smartwatch.
i was told it has to be after 60 days and a certain amount spent using the card, which I have done. Every time I log into CIMBCLICKS, a window pops -up about a sign-up gift for credit card online application.
Makes me wonder, is this just a gimmick ? Be true to your customers. My email is [protected]@yahoo.com
Let me know when I can get my Smartwatch. I expect a reply as soon as possible .

in 2010 i was shocked to find that there was a credit card issued in my name. i made a report and complained but there were delays in the investigation and actions by CIMB. i was advised to make minimum payment for them to investigate. a police report was lodged and submitted but there is no resolution up to date. CIMB has conveniently missed placed my original police report and there is no way to obtain a copy as its no longer in the police system. i have since lodged a new report 2 years ago and resubmit it to CIMB along with copies of the registration form that i had obtained from CIMB office in Bukit Nanas. it's 2017 now and I'm still blacklisted because of this. when the signature is not event the same on the application form and from my savings account record how can i be penalized? all other information also has discrepancies in it. i wish to be cleared of this as this is CIMB's mistake in the 1st place

Dear Sr/Madam,

I was so disappointed with your bank officer at Jalan Pantai KK Sabah Branch. I was paying my LHDN-PCB cheuque on 11/05/17 but after a month I noticce the cheque have yet clear then I called to the bank and the officer on 13/06/17, she told me that the cheque was rejected and I asked her why nobody called and inform me about this matter. She was telling me that she will remind the staff to call customer for rejected cheque.

On 14/06/17 Im going to collect the cheque, I was asking the staff name called "Marina" why nobody called me about this matter and she was telling me got record call but I said I never receive called from your bank. Then she ask a Malay guy wearing songkok with spectacular. But this Malay Officer is damn rude. He was answering with " ADA CALL TAPI KALAU PHONE TIDAK GET THROUGH THEN APA BOLEH BUAT".

I wondering is that your bank customer service is damn bad ? How come your bank officer answer customer such a bad attitude.

Regards,
Vivien
HP : [protected]

Hi my name is Flavia Harry, my IC number is [protected] and my handphone number is [protected]. i want to complain about your personal sales from credit card call centre. Around middle of april, i call cimb helpline and one of the staff calling SITI. SITI was attend my call, i call cimb because i want to ask more details about credit card detail, and whats a procedure about credit card. After that SITI suggest me to do personal loan, and she telling me if i want to cover or clear my debt at others bank cimb got lowest interest from others, when i says what its the interest now she mention below 10% and im so shocked and happy if cimb got that package. Thats very good and intresting right! and i agree thats package. when i noticed early May my loan is successful for 16k. and then i call cimb helpline again and want to ask more detail about this loan, suddenly i noticed im has been cheated, the staff that attend me from call says my loan is 24% intrest! thats loan is the highest personal loan.
Im so socked! why can she cheated me! this is about money! im really2 sad.better i pay my personal loan from others bank its take 11% only. who gonna pay my loan for a year! why this can happen! if u want to do sales or commission please don't act your client like this! i really dissappointed..! CIMB MANAGER please take action! please investigate this case, i know all my conversion got record. this is scam already! i can make report police!

11th of may 2017. I saw an offer on a page named energy booster malaysia in facebook, link: https://www.facebook.com/milocubesmalaysia/?fref=ts. I contacted the page owner to place an order, and I was told to bank in rm610 for a box of milo cube under cimb account named tuan muhammad zahiruddin in his account number: [protected] (Refer screenshot). He told me the item would arrive most late on 18th of may (Refer screenshot). I made an instant transfer of rm610 + rm0.53 charge into his cimb account (Refer ss). After I bank in into his cimb account, I gave him my address for shipping address (Refer ss) but until now, 29th of may, I still didn't receive the item. He also, via the page, didn't reply my message on facebook (Refer ss). It is hard to reach him on whatsapp as he always ignore my whatsapp. The victims is not just me, but many people also fell for his scam. I provided the screenshot of whatsapp group regarding the scam (Refer ss). He is a student from uniten and now said to be in france for exchange student programme. His mobile phone number is [protected]. All I hope for a desirable solution for my complaint is to request for a refund, you can contact me via whatsapp [protected] or email, farhan. [protected]@gmail.com. Looking forward for your response and solution. Thank you.

I have been waiting now for 2 weeks for you to unblock my ATM card.

Please note that i am presently STUCK in Cambodia with no access to my money, and just calling you everyday is difficult.

I have yet to even have a reasonable explanation as to why the card was blocked in the first place, but be that as it may, you have sent me numerous emails asking for information, even after that information has been provided by me.

When i call you often seem confused about your own process, . Yesterday someone promised to call me back but failed to do so.

Again i want to stress i am in Cambodia with no access to my money. i have complied with all the requests you have made numerous times.

I assume that the bank is making money from my money while denying me access to it, please could you either unblock the card or send me a reference to the law that allows you to do this.

I waited so long for a number just to update my book. Patienly waiting for the front desk staff to finish chatting with her colleague and she was reminded by another staff that there are people coming to update the book ONLY she pressed the number. I am told that the person sedang MAKAN so I couldn't update my book.

I wish I can get a very reasonable explanation on this incident. Why can't other staffs do the same thing while the other branches does?

I, Barry Tan Cheng Ho was walking alone along the Nanjing East Road on 22.04.2017 around 9pm+- and a stranger has claimed that he found my wallet and returned it to me. I never has any doubt on him at the time he returned the wallet to me as I was under the impression that I may accidentally dropped my wallet, he saw it and returned the same to me. So I just had a quick check on the items in my wallet where some cashes in renmingbi & Ringgit Malaysia together with my Identity Card, driving license are still remained inside at the time he returned the wallet to me. I rechecked again my wallet about 10 minutes later at the place with less crowd, I noticed my 2 cimb credit cards were not in my wallet and therefore, I quickly went back to the place I stay, had a quick check whether I've left my cards inside my room and thereafter made call to cimb bank call center to block my credit card and to check the history of my cards' transactions but unfortunately the cimb bank officer known as Diana has notified me that there were 2 transactions totaling around RM 10, 000.00 have been made somewhere in Shanghai before i made a call to them. I'm very sure that there is no any online / credit card transaction being made by me with my 2 credit cards in between 9 to 10pm and I also did not receive any verification calls from cimb bank berhad. Hence, I have lodged a police report at Nanjing East branch where a copy of the police report (in mandarin version) is hereby attached. Based on the above facts, i would like cimb Bank berhad to either stop the 2 credit card transactions immediately as I believed that 2 transactions are still currently pending to be cleared or floating and also to request cimb Bank berhad not to hold me liable to make the payment for that 2 transactions. Please do not hesitate to call me at [protected] should the need arise.