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CITGO
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1.6 83 Complaints
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CITGO Complaints 83

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A
11:15 am EDT

CITGO altercation with employee

I had an altercation with an employee. There are many products in the location without price tags. The employee has tried to charge me $1 more for an item I purchase all the time. The item is tissue paper. When I asked him about the price today and why no price stickers, he waved me off.
When I asked for his manager, I got belligerent and started cursing at me. I am a regular customer and spend a good deal on gas and other products. There was no manager on location so I had no other choice but to log a complaint. The employee did not greet, did not say thank you. I also had to request a bag for me items and he didn't even offer a receipt. I asked another employee in the store for info to make a complaint, but could not or would not provide. This particular employee has been disrespectful to other customers and getting into shouting matches. I personally witness this same employee call a man the "N" word even with the security camera. I didn't report it at the time, but I wish I had done so. I understand people can make mistakes, but this employee has not remorse and showed no concern about my issues on the overcharging. I also expect employees would treat customers with respect. I see him work there quite a bit alone and it appears he needs training on being polite and professional. He should not be cursing or using bad language with customers. I can be reached at [protected].

Desired outcome: followup call to me. Address issue with employee on language and profressionalism

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M
8:45 pm EDT
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93 gas is mixed with fuel flex cause me a bill, vehicle turned off while in gas station and had it towed from there

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C
7:24 pm EDT

CITGO No public restrooms

4/9/2021 5:45pm I was traveling needed to use the restroom real bad and did not have a public restroom. I pee & Pooped myself I am embarrass this happened on 92nd Howard street in Milwaukee or West Allis Wisconsin. They should put restrooms in the gas station, people travel and stop to get gas, drinks, and use the restrooms. I told them I'm going to tell everyone not to stop there. I am very upset.

Desired outcome: Make them put restrooms in or a porta potty

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R
12:46 am EST
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Hi I went citgo and took some candy pictures and the clerk he straight told me dont took pictures, I asked him why and why u didn't put sign or notices the outside. I try to buy for my kids some candy but I can't this citgo is in thomaston CT near dunkin donut, this incident happened night time 11.45pm the clerk is very rude. Even his attitude is like he i...

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D
12:05 pm EST

CITGO Credit card non activity / customer service

To Whom This May Concern,
I am writing to you about a letter that I received on 1/27/2021 for non activity on my on my Citgo Gas Card. I called customer service on 1/27/2021 letting them know that I have not used my card due to COVID 19 and that I am working from home and this is why I have not used my card. I went to the Citgo station 1/27/2021 to get gas and the attendant said declined. I then came back home called customer service and they said account is fine. I now go back up to the Citgo gas station today 1/29/2021 to get gas again. The attendant said declined. I then look at my card and it is expired. I called customer service while at the gas station and told them my card is declined again and my card is expired. They said it will take 7-10 business days for a new card. I explained that it is not my fault that I have not used my card and now I have an expired card. I feel like I am doing what they have asked of me to purchase gas and that I being penalized due to not using my card due to working remotely from home. I do not want my account closed and I have been trying to get gas and to keep my account active. I make my payments on time. During this pandemic I would have thought this would have be taken into consideration.
I thank you for taking the time to read my complaint.

Stay safe and healthy.

Thank you,
Donna Sipp
[protected]@aol.com

Desired outcome: Please do not cancel my card

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S
5:29 pm EDT
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I witnessed the owner atchi who was on the register be extremely rude to other customers as well as myself. She kept making smart comments and seemed to be very irritated that she had to assist customers. She was ringing one lady up and told her she needed to move and wait for her to finish ringing her up as she waited on other customers. I asked for corporates number and she said she is corporate.

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B
6:45 am EDT

CITGO Charge for using a debit card at the pump

The virgo in windgap Pennsylvania is one of the worst gas stations in our state.
Nothing on the pumps or anywhere stating that if you use a debit card at the pump. There is a 75.00 per authorization fee against your account. When my bank statement showed that 75.00 was taken from my account for a 10.00 purchase I asked the person at the gas station. He told me that all credit cards get a holding fee until the card clears. I was using a debit which would not have even gone through unless the money was there to use. He gave me an attitude we got into a verbal altercation an he called me a peasant. Told me it's not his fault I'm poor. I should have broken his jaw but I didn't see how that would help. I want my money back and that sorry excuse of a human to apologize.

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N
1:50 am EDT

CITGO Unethical behavior

these people aren't making their employees wear masks, or even doing social distancing, let alone making customers wear masks... I was VERY uncomfortable going in there, and wont be again... Store ID: 30553186

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S
12:27 am EST
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S Scheryl Reese Feb 04, 2020 On Saturday, Feb. 1st, 2020 At 9;20 P.M. I pulled into the Citgo service station located at 400 W. Dixon Blvd. Shelby, N.C. 28152 to exchange my 3$ winning Bingo NC scratch-off lottery ticket. I took a moment and emptied the trash from my truck as I had been eating pudding snacks earlier in the evening. I entered the station...

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4:09 pm EST
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Referring to Citco Gas station at 309 Main Ave, Norwalk CT operated by Wheels store #21. I have a very annoying issue with this Gas Station . The pumps rarely has receipt paper in the pumps so when using credit card payment outside at the pump, you have to go into the store for a receipt. This happens mostly on weekends but now is happening during the week...

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C
5:27 pm EST
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I purchase a money order from that store and mins later I was told that I didnt needed to purchase it so I turned right back around and walk back in the store and told the lady I didnt needed it so she told me they do not cash out money order which was mins later after I purchased.. No one else at any other place wont cash it back out for me because I wa...

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12:10 pm EDT
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CITGO gas pump and customer service

While pumping diesel fuel in pump #7 the pump overflowed and gas leaked, approximately 1+ gal
The manager on duty wasn't cooperative and would provide no compensation for wasted gas and inoperable equipment. Then she provided me with a bogus telephone number for the owner of the establishment [protected]. This experience was horrible and very unprofessional

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7:33 pm EDT
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I've been coming to this Citgo gas station for about 3 years now, every 2-3 days putting always $20 each time, that's about $ 8, 640 I've spent, only reason because it's just a couple blocks from my home. But you would think with the money I've spent there, you guys would have enough money to afford to fix the damn restrooms, they been out of order for 3...

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J
7:25 pm EDT

CITGO diesel fuel

My truck has been in shop for almost a month because it was running rough and died on my way home from work. Took to shop where mechanic been tryin to figure out the problem. Turns out there was water in the diesel fuel that I received from your Antioch Illinois citgo station. I have a large repair bill that was not my fault. I need to get my repair bill paid for. Thanks
Justin

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9:50 am EDT
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I am 55 year old electrician that has been in the field for over 35 years, that breaks his back everyday to keep facilities like yours operating. Its unreal that you have people working for you that have no respect for others, that belittle everybody in there presence and quite honestly a total piece of crap. The person I am speaking of is one Jim Kennedy...

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N
11:57 am EDT
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CITGO employees

I went in to get gas at the Citgo, in Summit Il on 55th street, I walked in and cashier was on her cell phone speaking Spanish, I thought, she would switch to English, but she didn't, I told her I don't know Spanish, she told me I should learn, how arrogant, and rude, Our first Language is English, and all people that work for you should speak English first, And she knew I wasn't Mexican, She should be told how rude it is..

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W
11:33 am EDT

CITGO watered gas at citgo gas station

Hello,
On the night of 3/7/19 I purchased gas (filling my vehicle's tank) at the Citgo gas station at 569 Myrtle Ave. Shortly after (about 10 mins) my vehicle began to shake, gas peddle was stuck, then my vehicle completely powered off in the centered of the road. I was all alone, frightened, and cold since it was 1 of the coldest nights. I eventually contacted a tow service to tow my vehicle to my street residence in Manhattan. The following day, I contacted my Mechanic. I then had to contact the tow service again to pick up my vehicle to transport it to my Mechanic which is several miles away to the Bronx. After inspecting my vehicle, my Mechanic informed me that the damages to my vehicle was caused by watered gas. It ruined my fuel pump, spark plugs, and the gas had to be flushed/replaced. Following the information from my Mechanic, I contacted the manager at the Citgo gas station where I purchased the gas to inform them of my situation. The manager whom is a male was very unprofessional and rude to me. He told me to "Do What You Have To Do" and hung up the phone. I was completely in shock, disappointed, and unsupported as a customer. This was not my fault as I did not ask for my vehicle to break down and cost me unnecessary fees. I've never endured such an experience and my vehicle never had any issues as this. My vehicle is a 2013 Nissan Versa and has 49, 000 miles. Furthermore, I've left an online review about this terrible experience w/this particular gas station, and I will be filing a formal complaint w/the BBB.

Sincerely,
[removed]
Cell: [removed]

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D
11:32 am EDT

CITGO gas 93 octane

Filled harley, died 20 feet down street, towed to palm beach harley... Cost us 500 to find out water and sediment in gas. Have samples and pictures.
Went to speak to owner who dam mohammed and was told he was not there on vacation they would not take any information from us we have not been able to get hold of him cents and we need this taken care of

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12:39 pm EST
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I am an ex employee at this Citgo, and since then I have been let go. Since I've been let go a lot of my old customers whom I have ran in to have said my old boss has stated to many people reason why I am no longer an employee. Reasons include stealing, cash and products. All of which are untrue. And this is deformation of character I will not allow this.

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K
9:06 pm EDT

CITGO false advertisement

Every time I go to this gas station they have a huge sign stating coffee is only a dollar any size. Every time I go get coffee the guy who owns the place is always rude and trying to charge me extra money especially if I try to take an extra sugar packet so I can put my sugar in my coffee on my way out. The place is disgusting and every staff member there is just rude and if you're going to advertise something don't sit there and then try to get extra money out of it for your pocket. I feel like something should be done about this bc its also with the price of gas that's false advertisement

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Overview of CITGO complaint handling

CITGO reviews first appeared on Complaints Board on Jan 6, 2008. The latest review Employee was posted on Feb 10, 2024. The latest complaint rude attendant was resolved on Oct 16, 2013. CITGO has an average consumer rating of 2 stars from 83 reviews. CITGO has resolved 13 complaints.
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  1. CITGO Contacts

  2. CITGO phone numbers
    +1 (800) 423-8434
    +1 (800) 423-8434
    Click up if you have successfully reached CITGO by calling +1 (800) 423-8434 phone number 2 2 users reported that they have successfully reached CITGO by calling +1 (800) 423-8434 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 423-8434 phone number 2 2 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 423-8434 phone number
    Customer Service
    +1 (800) 992-4846
    +1 (800) 992-4846
    Click up if you have successfully reached CITGO by calling +1 (800) 992-4846 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (800) 992-4846 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 992-4846 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 992-4846 phone number
    Head Office
    +1 (855) 598-4879
    +1 (855) 598-4879
    Click up if you have successfully reached CITGO by calling +1 (855) 598-4879 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (855) 598-4879 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (855) 598-4879 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (855) 598-4879 phone number
    CITGO Rewards
    +1 (866) 926-5615
    +1 (866) 926-5615
    Click up if you have successfully reached CITGO by calling +1 (866) 926-5615 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (866) 926-5615 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (866) 926-5615 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (866) 926-5615 phone number
    CITGO Fleet Card
    +1 (888) 246-2582
    +1 (888) 246-2582
    Click up if you have successfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (888) 246-2582 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (888) 246-2582 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (888) 246-2582 phone number
    Club CITGO Customer Service
    +1 (800) 331-4068
    +1 (800) 331-4068
    Click up if you have successfully reached CITGO by calling +1 (800) 331-4068 phone number 0 0 users reported that they have successfully reached CITGO by calling +1 (800) 331-4068 phone number Click down if you have unsuccessfully reached CITGO by calling +1 (800) 331-4068 phone number 0 0 users reported that they have UNsuccessfully reached CITGO by calling +1 (800) 331-4068 phone number
    Lubricants Customer Service
    More phone numbers
  3. CITGO emails
  4. CITGO address
    1293 Eldridge Parkway, Houston, Florida, 77077-1670, United States
  5. CITGO social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 10, 2024

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