Citi Trends’s earns a 1.0-star rating from 145 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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Service
The manger at Citi Trends in Cordele, Ga is so rude. I’m from Vienna, Ga. I was in the store Saturday July 30. She keeps her face frown up and is very DISRESPECTFUL while I was in the store. I ask her something concerning a shirt. She just snapped me up real quick. I really enjoy the store just hate when she’s is working.This isn’t the first time she his have happened to me
bad customer service
Went to return a pair of pants and manager didn't want to assist me. at the same time I spent another $130 dollars at the store. The previous time I spent $200 . pant didn't fit my daughter, I just purchase them 3 days before. And I only wanted to exchange them. Every time I go to this location the manager is very rude. I told her I'll go across town before I spend another penny here. my telephone # [protected]
Desired outcome: She needs to be retrained!!!!
service
the manger marie at store 805 is very rude and racist. Everytime a black person enters the store she thinks we are stealing and immediately follows us. She is very rude when spoken to and has no customer service and needs to be fired. This happens everytime me or any of my family or friends have entered the store and it is the only Citi trends in wichita. I would love to continue to shop at ur store but if she is there I will not
Desired outcome: customer service classes
Layer way
Citi Trends CEO, The layaway program in Vallejo California it's one horrible program I experienced. I spent thousands of dollars with Citi Trends, including with the layaways and numerous times they (managers) had canceled and my layerways items and then they will sell my items and don't even call me or let me know. How can you take my information on...
Read full review of Citi TrendsHiring and firing
Hi, my name is Zoe and I recently applied for a sales associate position at Cititrend here in Millville, Nj. I applied on Cititrend website and received an interview the next day stating that I'm hired and need to bring in my social security information, drivers license and birth certificate. My supervisor name was Keena and she gave me a number to contact...
Read full review of Citi TrendsFalse Opening Time Online
It says online that the Citi Trends store on Brained Rd. in Chattanooga, TN opens at 10AM. While I was waiting outside the door, the white female manager that was extremely rude told me that the store does not open til 11AM but I was there before 10:30AM. Another complaint I have is that she and other employees there were not wearing masks either!
Bought a gaming set for christmas
Bought a gaming set for christmas some of the keys didnt work on the keyboard and headphones kept going in and out and i went to get a refund for it and they wouldnt refund me the 24.99 plus tax they said they can only give me the amount that it is on sale for now which was 18.00 so they refunded 19.08. Its not us customers fault the merchandise didnt work we should be entitled to the full refund. This was the hopkinsville kentucky location
Desired outcome: Wouldve been nice to have full amount paid refunded
About my layawy and the rude employee
I'm a regular customer here at the Citi trend In Gadsden Mall I went last a week on the 27th to make a payment on my camera can show that I was in the store talking to a manager let her know that I don't have my receipt 🧾 but I'm here to pay On my layaway she looks me up first she told me that I didn't have a layaway. its a. Very long story told I was told that my lAyaway was canceled ❌ the employee, not the manager went and got the security guard then refuse to cancel
My other layaway told the security guard that I don't have any other layaway I have my receipt the manager did nothing it's all on camera it's a lot more
Desired outcome: The manager did nothing
Secret wishes Halloween costume
I bought the playboy bunny Halloween costume by secret wishes at my citi trends and the costume came with gloves the problem is the gloves are clearly but left handed gloves and they are a big part of the costume and now i cant wear it and they dont do returns on costumes, I shop at city trends all the time but this really was an inconvenience to me and to top it off I had to go spend more money to buy another costume to where to the event, really disappointed
Desired outcome: A new costume or my money back
Workers
I came in there to shop and spend money and the workers in there said that I shoplifted I want to see proof that I shoplifted because that is a lie I go in there and I spend money all the time they made me leave the store and there's messed up because I spent money all the time I did not shop left I never shoplift I want something done thank youI will be getting a hold of my attorney on this matter to
Customer service
Thursday, July 8, 2021
Citi-Trends, Beltway Plaza
Greenbelt Road, Greenbelt, Md 20770
I received the worst display of customer service ever today from the Manager of the Citi Trends. It was around 5:30 or so, the manager came up to me with no greeting, no smile, no nothing to greet me as a customer. I said are you have a ruff day...she just looked at me with a look like...state your business I'm busy! I said, I would like to pay on my Lay-away and I handed her the slip. She pushed those buttons on that cashier like she was mad at the world. She laid my receipt down on the counter far away from where I was standing ( she did not place it in my hand ) and she then walked away while saying something under her breath. I said to her what did you say? She then said, (with an attitude) I said thank you for shopping Citi Trends...have a nice day! but that is not what I heard. My email address is Doris.[protected]@aggregate-us.com
Service
I'm complaining about the woman that was working at the Citi Trends on Airline Boulevard Portsmouth Virginia she was very nasty and rude to me for no reason at all I've never had this experience with anyone that works there I have been shopping Citi Trends for two years now I love the store very much but this woman is very hateful she was working there May 27th around 6:30 p.m.
Desired outcome: She really don't need to be working there
Rude employee
There are 2 employees behind the counter checking customers out and loudly talking about a female in the store vagina smelling like fish and that they need to [censored] or get a hysterectomy. They continue yelling hurtful remarks about how customers in the store smell and that they should have called in to work today. Several customers have walked out...
Read full review of Citi TrendsCustomer service in Wichita Falls Texas
Drove from Lawton Oklahoma to a baby shower Saturday a went to Citi trends in Texas to buy a baby shower gift, not a good selection but I found a baby bottle that had a bottle, rattle. Rag socks also it turned into a bank, I'd seen in Dollar General for $3/&5 Dollar's it had no price on it, I ask cash register lady how much she said $20, no ma'am their like...
Read full review of Citi TrendsReturn receipt showing offline, bank not showing money returned
I went to return items purchased with my receipt. I used my debit card and pin the orginal date of purchase and they wiuld not let me get cash back. So they took the card I paid with and the bottom part of receipt is showing approval offln and my bank is not showing anything and nothing has been put back on my card. The day I went to buy my itens another customer came in disputing the same exact issues with this store.
Read full review of Citi TrendsRude employees Mexicans
I want to Citi Trend they have Mexican word for employees that are very rude and I understand why our president does not like them I asked her for help she turned her head and act like she does not hear me that is not a way you're supposed to treat a customer and then they still your little ways out of the store and then don't call you and let you know...
Read full review of Citi TrendsManagement
I worked almost 3 weeks I was disrespected as a women, and as a human being, from john the manager, saying my wrap for my dreadlocks was like a doo rag, to him telling me, I can't sit on the curb where they have ashe trays are and smoke on my 35 min break.. And can't stand on the side of store, I don't drive or have a car, so from all the pettiness I had to...
Read full review of Citi TrendsExchanging a merchandise even when I had my receipt
The manager at this location is rude and very unprofessional. I made a purchase there back in May and the items that I brought were to small so I tried taking them back the next day and I was told due to the pandemic they weren't accepting returns. At the time of purchase I couldn't try them on because the dressing room was closed. So I went back to thi...
Read full review of Citi TrendsOther
My name is Desiree Lockridge. Two and half weeks ago I slipped and fell in one of your stores in Detroit on Warren and Conner due to a wet floor from snow and slush soon as I entered springing my knee which became swollen. There was a rug on the exit but not the entry. I asked the manager to do an incident report. She did not. After asking for a copy of my hospital discharge papers, she made a copy and took my name and phone number saying human resources would call me. I still shop there so I spoke to her 3 more times since the the incident. First she said human resources would contact me in a day or two. Then, it was next week. Yesterday she said the person was sick and would get back to me next week. My biggest concern is after I fell I had to insist to her 3 more times that I really hurt my knee and she needed to do something about it immediately before someone else got hurt. She said all I can do is mop because I don't have a rug to fit in front of that door. After returning to citi trends from the Hospital that same day she have a rug down. My number is [protected].
jeans, shorts, and dress
I purchased four pair of jeans, two dresses and two pair of shorts for my grand daughter. I need to exchange these items to get another size. I did not have a receipt but the tags were left on the merchandise. I was told I could not exchange anything without a receipt. I have never heard of this before. I have always been able to exchange merchandise for...
Read full review of Citi TrendsCiti Trends Reviews 0
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Overview of Citi Trends complaint handling
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Citi Trends Contacts
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Citi Trends emailsprivacy@cititrends.com100%Confidence score: 100%Supportinfo@cititrends.com94%Confidence score: 94%supportrealestate@cititrends.com78%Confidence score: 78%
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Citi Trends address104 Coleman Blvd., Savannah, Georgia, 31408, United States
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Citi Trends social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Citi Trends complaints
staff barely speaks english and refuses to sell the chosen stuffRecent comments about Citi Trends company
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