Citi Trends’s earns a 1.0-star rating from 145 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
the employee are unprofessional
I'm a citi trends customer for a very long time and It's very shocking that the manager of this location is very unprofessional along with her assistant speaking at the Spanish about me and other people that walks in I am black but I also speak Spanish Fluently I can understand everything was she say and all the things she says are very rude Why as Customer...
Read full review of Citi Trendsmanager
I just want to inform you of how rude and unprofessional the Manager treats customers. I enjoy shopping at that location because I live 3 blocks away, I will not continue to shop their any longer. Your Manager is mean and nasty every time I visit to me or someone in the store. I spoke this morning and ask why was she so cold and mean when she talks. She...
Read full review of Citi Trendsnot receiving my in store credit card
On 12/26/2019 I put some boots on layaway for my granddaughter not knowing they were running small. So after Christmas I bought them back for a return not knowing you can't get your money back off of a layaway product. It's on the receipt but it was never explained during the process. But that's okay because it's my favorite store. On Monday 01/13/2020 I...
3 piece sport ball set
I went in on 12/17/19 and purchased this item alone with some more items, everything was in my bag but the 3 piece sport ball set. Now I wouldn't lie about stuff, first of all I don't steal and I wouldn't call the store complaining about it if I didn't have it..And I don't appreciate the manager talking to me like I was lying about this I spend over $100...
services manager very rude nasty
Grettings this is ms Hankerson I was in store purchasing somethings for me family myself my hubby overheard in a loud voice the manager of store going off on 1 of the customers she was only returning the item she didnt need the way the lady lightskin lady talk to customer was very sad she was loud yell at her in front of customers the people in front and in...
Read full review of Citi Trendscashier
Customer came into store to shop. She dropped her check stub on the floor and the cashier at the time told worker to throw away the customer check stub.in which the worker did throw the check stub away. Customer didn't get rude but I could tell she was a little upset at how they handled it because she said it's the pants that she has on that made her drop it.
Read full review of Citi Trendsclothing, etc layaway [protected]
[protected], [protected], [protected], [protected] Potassium Cargo Jogger 27. Total 54.03. I was told my layaway was put back by accident. in the end, after being told I didnt pay on it, which was incorrect. I hv receipts. I was going to get it out. Forced to take a store Credit of 22.12. I believe someone wanted my merchandise. The store has issues n many ways. Lack of merchandise
Read full review of Citi Trendsthe professionalism and attitudes in your store is deplorable
The standards in this store is deplorable and need to be addressed you have uneducated hoodlums running your store everyone asks as if you're bothering them I watched a customer leave hundreds of dollars worth of items in a cart because of the rude and obnoxious staff you have there, they have no people skills and they cost you a lot of money in the long...
Read full review of Citi Trendsred black two piece set
Today as of 11/6/2019 I have visited Citi Trends. I picked up a few items of clothing in store. I picked up a two peice set that had a sticker sale tag for $6.00 as I got to the register to check out, I said I'm ready and asked the store manager I guess D.Gilmore to check me out, she said no at first. Ok! So I brushed the lil rude feedback off and continued...
Read full review of Citi Trendsboys jogging suit
I purchased 98.00 worth of boys and girls outfits on 10/2/2019 at the Hopewell Va location, The outfit in question was worn on 11/4/2019 for picture day and washed on today 11/6/2019 . Coming out of the wash it had a hole in the seam of the pants and lent all over this outfit, I tried to explain to the manager on duty Tameka the three outfits were all...
Read full review of Citi Trendsstore layout
I am a disabled person who has to use a 4 wheeled walker or my wheelchair. I love shopping at Citi Trends but can not anymore. There is never enough room in certain sections of your stores..like the men's section ..that a full size walker or wheelchair can not go thru the isles because of the narrowness of them. I am not able to get up and walk thro the isles due to my handicap. I wish this would change. I am sure I am not the only one who has this exact same issue. Please help to resolve this very large issue. Thank you
manager
In August, I have a video of the manager making fun of my hair while talking on the phone when she was supposed to be serving other customers and us arguing about it. Last night, I entered the store and walked to the front to drop off my bag so I could shop. The manager brushed passed me and then this manger proceeded to lie and said I hit her and called...
Read full review of Citi Trendsmanager accused of stealing
The manager of the store accursed me of stealing she told her cashier to tell me whatever I put in my purse to take it out. I told her cashier that I don't steal. She said her manager told her to tell me that because the cameras was there by me. I asked her where was her manager she said up there looked like she was in a silver box with no windows. I finish...
Read full review of Citi Trendsrude customer service
I stop at Citi Trend in West Allis, Milwaukee, Wi and received rude for no reason service. The cashier was stocking clothes when I approached her to ask her about plus size in men. I asked if they only carried bigger/ plus size clothes for men, because all I'm finding is larger size and I was looking for a 32•32 in men. First she never spoke after I spoke...
Read full review of Citi Trendsmanager miss graham
My wife is pregnant and she works there as a assistant manager ms Graham harasses her everyday and threatening her my wife Shanterial Murph about her position working there at citi trends shes disrespectful to my wife and give her tasks that she's not supposed to be doing putting our child at risk my wife does her best to complete the tasks by herself with...
Read full review of Citi Trendscustomer service at the thibodaux store
First of all I want to say I'm a very loyal Citi Trends shopper I've spent thousands of dollars at your stores all along the coast yesterday I went to the Thibodaux location with a cosmetic bag I had bought at a different store the day before it was the five dollar item and I noticed when I got home it has something like glue on the bottom I tried to clean...
Read full review of Citi Trendsmanager
Visited the store I'm pregnant so I carry spit cups or small bags. My boyfriend took one of their bags on the counter because I was feeling nauseous but wasn't trying to ruin everybody else shopping experience. My boyfriend walked over to the hat area and immediately we feel like we are being followed. I separated just to see and went to the baby department by that time I look up and the manager is harassing my boyfriend. She then yells "call security" confront of everybody and even had some people joke and tell security as well. He then pulls out a wad of money explaining to her we work hard we dont have to steal especially $7 hats. She then proceeded to tell me that I couldn't keep the throw up bag and escorted us out. We didn't get the hats or baby clothes we wanted and left embarrassed. She pointed all the way to the end of the mall and told me to go there and not to come back. When we asked her why she is accusing us of stealing the said "I'm not I can call security all I want" and we always shop at Citi trends. This experience makes me never want to come back again I was so embarrassed
damage item on layaway
I had 2 chief men on layaway in Marion S.C..I told my son to pick up my layaway on 8/7/19.When he brought them to me I unwrap them out the bags n they were broken in certain spots.They are very fragile items n they had them in loose bags.I went back to the store soon when I seen it.The manager told me that she can only give me store credit but no refund cause she dont know when it happen.I ask her did she checked my items in the bag before he took them out the store and she says no.Now if she didnt check my items and he bring them home broken how in the hell I cant get a refund from them not putting my items in a box or secure place.Its not my fault that they are broken and yes I do know about no refund on layaways but if a customer item is damage than yes they should be entitle to a refund!
billboard bluetooth with mic
Had the system for around two weeks and it want connect to my Bluetooth or anyone else and you can't hear anything couldn't find receipt but I have the box and everything that goes into the box I didn't want the money back all I wanted was to exchange it for one that actually work in the girl was very rude to me and obnoxious and we refused to even look at the system
store manager
I did a application for citi trends in Aurora Illinois on lake street and called the same day to show my interest and to be offered an interview, Sharon (the store manager) has been sending me off for 2 days saying to give her a call back at such and such time so I did until she finally decided it was ok to give me a interview, she has been keeping on hold every time I called the store as if she's so busy but in reality she is a unprofessional son of a b**** .. going back to what caused this situation so I went in for a interview the day she asked me to come in I was on time and everything, she's talking to me like she was for sure she wanted to hire me after I told her I had open availability for the position that she needed and she was sure she wanted to hire me. So she said she was going to do a background check on me and that I would get a email sent to me (Mind you a background check only take a few days to come back) so I'm waiting for 2 weeks and I called her about every other day to see f it came back because obviously it didn't come to my email so everything is looking fishy by now because I've never had to wait weeks for a background check to come back and every time I called her she had me on hold for about 10-15 minutes just to make UP A LIE OBVIOUSLY BECAUSE SHE COULDNT BE WOMEN ENOUGH TO LET ME KNOW WHAT WAS UP! so she told me she would call me when my background check came back (week 3) I'm like seriously something is wrong because I've never had to wait this long so I called her today AGAIN BECAUSE I NEVER GOT A CALL BACK LIKE SHE SAID SHE WAS GOING TO DO! I call her and she's hesitating like she's trying to come up with a excuse, saying that it wasn't her decision that the DISTRICT MANAGER DECIDED TO HIRE SOMEONE ELSE! After all that time I waited and she wasted my time! I am a strong independent single mom and this lady played with me! She even talked to me for a long time at my interview as if she was trying to motivate me and be cool with me but whole time she lied about hiring me! This lady is full of [censored] and she should be TERMINATED they are out of order at this store and they are unprofessional! I'm seriously upset with the whole situation but everything happens for a reason and I felt like that was a good thing that I didn't work there because it probably would of been more problems because I heard the workers there gossip about stuff that they aren't getting paid on! By the way to remind you guys SHARON NEEDS TO BE FIRED!
Citi Trends Reviews 0
If you represent Citi Trends, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Citi Trends
Here is a guide on how to file a complaint or review about Citi Trends on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Citi Trends in the 'Complaint Title'.
4. Detailing the experience:
- Provide details about key areas of concern with the company.
- Mention relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Citi Trends on ComplaintsBoard.com.
Overview of Citi Trends complaint handling
-
Citi Trends Contacts
-
Citi Trends emailsprivacy@cititrends.com100%Confidence score: 100%Supportinfo@cititrends.com94%Confidence score: 94%supportrealestate@cititrends.com78%Confidence score: 78%
-
Citi Trends address104 Coleman Blvd., Savannah, Georgia, 31408, United States
-
Citi Trends social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Citi Trends complaints
staff barely speaks english and refuses to sell the chosen stuffRecent comments about Citi Trends company
return policy
Sheplers
27 reviews
MakeYourOwnJeans.com
17 reviews
FootSmart.com
17 reviews
Bata India
81 reviews
Fashion and Style
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!