City of Tshwane Metropolitan Municipality
Reviews and Complaints

I have sold my previous property in centurion in june 2016. July I went to the municipality of tshwane, after transfer was done, to do the request for refund on my closed account, which was in july 2016. This is just short of r10 000 tshwane owes me. I called hundreds of times after that, I logged tickets, yet nothing. It is now 6 months later, and tshwane has still not refunded me the money they owe me. If I don't pay my electricity bill, tshwane will cut it off in a few days and I will have to pay connection fees! Yet, tshwane can take my r10 000, earn interest on it for months, and I am unable to get them to pay my money back! This is insane! I have no idea what to do anymore. When I submitted the refund application, the lady at refunds said to me it can take 3 - 4 months for the refund. It is now 6 months and they don't even anwer their phones! Please help! That is a lot of money! The account number is: [protected].

Good evening,

My name is dudu residing at 66 lynn road karenpark, pretoria. We haven't got power since tuesday and i've been trying to reach the municipality to assist since but the phone is never answered. May you please assist.

This is not the first time we experience something like this, we were never assisted even from the last time 18 august 2016 until we dragged someone from rosslyn depot to fix the problem. Our account is always up to date but we get this.

My husband went to the municipality today and was promised "we will attend to it" we are still in the dark.

Please assist, I have a baby in the house and cannot survive without power.

Dudu masemula.

I have not received any invoice or statement for my water and electricity since october 2016. I have logged various queries monthly since then on e-tshwane website, called and been issued various reference numbers. Up to today, no resolve, they can not give me an account statement. I have been paying average amounts and not sure at all where I stand. The same goes for my rates & taxes.

How is this possible? Late last year they even had a radio campaign urging users to pay in full on time. Yet they can not give me my invoice/statements.

I am at my wits-end. This is such bad and unacceptable service!

Ref 428 1/9/217 I am very dissapointed and disgusted by the service offered by tshwane manucipality. I logged a call days ago, but no one is attending to the call. Everytime I call doing a follow up I get the same response that the call is assigned to a technician. Its been a week now without electricity and we not getting any help from the manucipality. This kind of service is unacceptable.

We are continuous my being requested for trading permits by metro police
Of which there is no one a the city of tshwane who is helping us can you please help out about the permits situation. As its easy for shops like spar wonderpark to easily instruct commanders to remove us from our spots so that they can trade without being challenged by hawkers

How many tshwane residents did not receive their october account and have now received a service levy and letter of demand for their account not being paid in time?

I pay tshwane immediately when I get my invoice either via post, sms, or e-mail. Tshwane failed to load an invoice via e-tshwane (and ketiwe phasha and her supervisor tenda masotsasa from customer services, tell me that they are aware of issues with invoices not being processed). They also failed to send anything via postal services and sms services and have issued me an invoice now 7/12/16 which I paid on the 7/12/16 for october and november. Then I receive a letter of demand printed 9/12/2016 for both months?. They do not inform me and wait until it's too late to pay the previous month account (e-tshwane does not work) and then charge me r190 service fee. How many other people are being scammed due to tshwane's unproductiveness? Is tshwane filling their pockets for christmas bonus with this service levy? Now they want me to go to credit control offices.

City of tshwane... I think your services are shocking to say the least. On 19th nov, saturday morning as I was preparing to go to work I discovered that the water to my house was restricted. Knowing that I don't owe you anything, I called your call centre and after holding for 49mins (using a cell phone) it was confirmed that the job card issued was incorrect! The call centre agent requested a reconnection (ref: [protected]) which was meant to be done in 4-6hrs. Today when I woke up to prepare to go to church, there was still no water! I called again with same cell phone and waited for 15mins - then was told that your plumbers do not work on sundays. Now I will miss work on monday for the second time. I get paid per hour so no work - no earnings. What nonsense is this? And you are still going to want me to pay for services "rendered"... What has been rendered? With what money? This is absolute rubbish.

Ref : 169/13
We have had an electricity outage since 10 am sun 13.11.2016 in brooklyn (pta east)
I have wasted 3hours making 3 separate calls to the municipality to no avail -12 hours later we are still without electricity.
Oh, but when I got thro to the call centre, I was told that the electricians had logged the area fault as fixed at 5 pm! How? Is there no supervision?
I was told by one of the call centre agents that the fault was due to branches touching the overhead lines - I told a park board crew a month ago and again on fri that the lines were touching especially because of the fallen branches - they could not do anything unless I made a call to the centre - logic defies on
This!

In june I paid my utility bill amount of r500 which never made it municipality books, provided proof of payment but still got charged penalty of r859. Continued to pay my account every month but because it took them 3 months to trace my payment I got charged an additional r799 called diaconnetion fee.

I have repeatedly requested reversal for those charges as their increasing my bill and causing additional charges but getting no joy

My account is [protected]

Disappointed tshwane residents

Tebogo

Dear city of tshwane,

I am very disappointment at the way you have handle the blown out wire on the municipality box connecting to my house.
We have been without electricity since 22/10/2016, I reported the incident on the same day (incident nu: 405). The city's technician are useless and two of the technicians where sleeping on the job while one of them tried to fix it with no luck, they also open my meter box and left it without closing it increasing the risk. Apparently one of the wires connecting to my house has blown out. I am requesting the municipality to fix this wire with a matter of urgency. We cannot survive without electricity with small kids and I had to throw away most of my food.

Account nu: [protected]
Incident: 405/22
Date of incident: 22/10/2016
Number of calls to the call center: 22 calls with no assistance
E-mail: matlala. [protected]@ymail.com
Cell: [protected]

I am using a prepaid meter from city of tshwane, on wednesday our lights just went off and we were unable to add units and we called city of tshwane call center to report the matter and we were told that a technician will be sent to us within 4-5 hours and we were given a reference: 22/1. We waited wednesday, thursday and friday and the technician did not come. We called the call center after more than an hour of waiting on the phone the person answered told us rubbish and they just decided to put the phone on side, we could hear voices on the other side but she decided that she is not going to talk to us until we hangup the phone.

This is the extremely worst service, we have a baby that needs formula and for 3 days we cannot do baby's formula, and we cannot cook and other food got rotten in the fridges while we do not owe anyone, we are using prepaid meter. Why do we have to suffer always to receive a service that we are paying for from government? Now they want us to vote them and yet we are living without electricity as if we owe them!

I wish all the voters can vote the current city of tshwane administration out for good. My heart has been painful for the past 3 days, knowing that there is nothing I can do but just to live in the dark until someone decides to come and fix their crap meter.

I reported power outage on Saturday 11th June 2016 and no assistance to date. the fault is on the municipality side where the electrical wires are blown in the power box. My account number is [protected]. I called and was given a reference number 119/11 and they said a technician will come out. no one has come out yet. when i called today, they said my job card was closed and yet no assistance was given. they gave me a new reference; 515/13. we still dont have electricity. the consultants are absolutely rude.

please help!

Account number [protected]
Unit 96 Villa Nova
Registered 25 April 2014stering transfer attorney, as well as the director of the purchasing company
I was the reg

1. With regard to the above, see previous e-mails at the bottom hereof.
2. Can somebody revert to when I can receive my refund?
3. It is almost 2 years after transfer registration.
4. I get no answer when phoning various telephone numbers of City of Tshwane, keeps ringing until it goes dead.
5. Kindly pay the refund credit into my excisting City of Tshwane’s account immediately please.
6. I await an urgent response!

We have a flat in queenswood, pretoria and on 8 december the electrity was cut off. After 2 fault logs (622-8, 489-10) we had no response from them. Everytime you phone, you have to hold on for at least 45 minutes before any answer. On friday we had our own electrician come out, he tested and there was no electricity at flat. He opened up board with all the connections to see if he can see anything. Our flat was the only one where circuit breaker was taken out. So, I phoned again and this time I was told that I should speak to fiance dept as I need to reconnect again - this while our account is paid up to date. So I was given a new ref nr [protected] by finance and was told it will be restored soon as this was handed to a technician as urgent. Our tenant phoned us last night again - still no electricity. Today is day 7 without electricity, the fault being the wrong flat being cut off and the tenant had to through away hundreds and hundreds of rand's food. This morning my husband phoned, just to be told that it was never assigned to a technician, but it will be restored today? A new ref nr was given (4th one - [protected]). We have been told the same story for a week now and still nothing had been done. Lots of hours on phone trying to get hold of someone. We are fed up with the lack of interest in this matter and the fact that people are so incompetent and can not get the job done. We, paying customers are being treated this way. I am very upset! Acc nr : [protected] mariana roberson

At the end of september I paid my account like normal. On 06/10/2015 I received a final demand delivered to my house for an account that is only due at the end of october.in fact the final demands were issued to everyone in the street. I contacted the call centre and was told that my deposit levy had increased and it is standard practice to pay that up front, yet it is only due together with my electricity at the end of the month. I have now received my new account for the month and have been charged for the final demand which is an error on behalf of this government organization. I have tried to contact the call centre but have held on for over an hour. Such service is unacceptable and I want to be refunded for the charge of the final demand.

Cot usually bill us +-1000 per month on electricity.in an effort to try and reduce the electricity usage, we started using gas stove. To our surprise, the following bill for electricity was r2400. We went to the finance department to find out what has caused such a big increase in our bill. The finance department did an investigation, and promised to monitor our account for 3 months and referred us to the unit (within cot) that takes meter readings. The unit conducted an audit on our meter reading and concluded that their readings are accurate, and that the readings are more/less similar for all the months. I spoke to khumo on this matter. They advised us to go back to their finance department. If the meters are similar, why such a big increase in our electricity bill?. The finance department is now billing us for final demand letter which we did not receive. We are being sent from pillar to post and the cot can't even explained the big jump in the amount of bill. Also, we will be charged a disconnection fee which will further increase the bill. Please help us we really don’t what to do now. I have lodged an enquiry through - e-tshwane, the response I received was that the readings were accurate, it is still not clear what has changed in your calculation. I request that you review your calculations because I believe that the over-billing comes from the calculations not the readings.in short, the calculations done by the finance department within the cot are incorrect and as consumers, we are being punished for other people's incompetence's. When we complain, we are being threated about the disconnection.

My electricity was disconnected with no warning or notice and is still off since monday and it is friday now. All the accounts are paid fully and up to date. The tshwane people came in monday and brought the police with because I live in a security estate and they cut the cable under the ground and did not disconnect it at the box but also under the ground. Their reason is that the rates and taxes are not paid. I tried to phone email ten times but with no prevail. No answer and even some of the tel no on the internet does not exist. Its been five days now and no one came back to me. We are four units that they disconnected with no notice or warning and my neighbor said he got through once and they admitted it was a mistake but the power is still off. All my food is wrotten and I had to throw it away. This is unacceptable

Our power was cut incorrecty, we got a claim form, from the guy who helped us on the 22nd of october, we emailed the claim through to 4 different people, but they dont get back to us, when we try to phone them (for the last 2 weeks they are just not answering)
Ive spended 2 hours on the phone, spoke to 8 different people, on 10 different nrs, without success.
City of tshwane your service is poor even worse than poor

City of tshwane billed me r120 fr elctricity last month, this month my electricity bill is r1056. I live alone, mind you, I also turn off my geyser after about two hours every other days, don't have a tv, use my washing machine once a week. I don't understand, also the house number on the bill is wrong but the landlord's name is correct. I've been on the phone trying to call them all day, to resolve this, but their phone just rings and finally just cuts off. This is unbelievable.

Mm pretoria east