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I am now on my FOURTH pair of Clarks that have soles that disintegrate. I've bought Clarks for years, but they will no longer be on my list. One pair had only been worn twice.
Just like everyone else my Clarks have fallen apart. The first thing they ask for when you call is the model number and date printed on the inside of the shoe so they can blame it on age and dry rot of the material. They say they have some, SOME?, shoes that are made of material that will dry rot after ten years. I'm not buying it.. One, because I have read complaints from people whose shoes were not that old and two, I have shoes that were stored in the same conditions, shoe boxes climate controlled closet, and are older than my Clarks that have no problem. Yes it may be dry rot but the real issue is they are using cheap material now compared to many years ago. They offered to send me a coupon. I declined. They have lost my trust and my respect so I will spend my money elsewhere. I now have two pieces of brand new looking useless leather. Why would I want to buy more.
I am having the same problem with Clarks shoes. On a pair of sandals, the entire soles disintegrated. Now the heels of a pair of winter booties that I only wear a few months a year have developed holes. The covering is gone and it is obvious that the heel is hollow. I haven't worn the shoes enough to cause this type of wear.The cost to repair the heels is $24. My shoe repairman says that this damage is due to cheap materials. Very disappointing.
I recently bought 2 pair of Clark shoes & they are no longer the Clark shoes I have bought in the past. These shoes are so uncomfortable that I cannot wear them all day. What has happened to the Clark shoes I use to buy? These 2 pairs will be the last Clarks shoe I buy.
Sincerely
Marilyn Hartman
I have now had three pairs of Clarks sandals cracked and then disintegrate - the leather uppers are really great. Sorry Clarks you used to make really great shows but not any more - so will not be buying Clarks anymore. I am based in England.
I just cleaned my closet out. Had several pairs of clarks in the back. I have not worn for a few years. They were a mess. Black sticky stuff falling apart all over the carpet. Top part of shoe excellent. Sole disintegrated or split in half. So disappointed. Clarks have always been a favorite because of comfort, style and quality. My hands were a sticky mess from the clean up. The carpet had to be cleaned as well.
Clark Shoes - soles disintegrate
I have had the same problem with Clark Shoes, the rubber soles crumble.
I wrote to Clark, and they told me this is normal aging of rubber.
I tried to post a review and photes on the Clark web site and they said my review did not meet thiere guidelines. Here is t he photo.
Clark should just file for bankruptcy. Seriously, like others, I have other shoes that are 10+ years old and have NEVER NEVER just had the bottom soles separate from the tops. In contrast, 4 pairs of Clarks or BORN did so, with minimal wearing.
To have a company disingenuously say this is "normal" aging of rubber is RUBBISH. Find a better manufacturer of rubber soles or go out of business.
I have bought Clark shoes for many years and have had exact same issue everyone is complaining about, my shoes soles disintegrated and shoe came apart. This has happened on four pair within the two years. I contacted customer service and all they are doing is sending me a 30% off coupon. I don't want that because I will never buy another Clark shoe. Also had a strap break on a pair of sandals, while at a bridal shower, which left me barefooted, and embarrassed. I made sure everyone knew this was a Clark shoe, poorly made. Seems like the company doesn't do a thing about it. I want a replacement.
Welcome to China shoes with inbuilt obsolescence timers, designed to force you to accept their buy & throw away mentality. They are now in control of all their products you buy. Their shoddy goods are now all designed with obsolescence timers. - What choice have you? None! Thus, only true handymen are able to outsmart them.
you have a choice, dont buy Clarks ever again.
Clarks does not stand behind their shoe products. I was told by Clarks customer service the life time expectancy for their shoes is 3-5 years, whether you wear them or not. The rubber in their shoes liquifies and leaks all over my sock. Now the rubber has hardened and is crumbling big time. They claim the chemicals in the shoe are planet friendly. So therefore I have to deal with it or throw the whole pair of shoes in the landfill after minimal wear. Their lack of quality control defeats the purpose of planet friendly materials.
Mine crumbled like sand and smells like petroleum. I can’t get a response from anyone at the company and all I would buy it was Clark shoes. I’m older now so I don’t go out that much and I’m not working but I will certainly not recommend them.
8/23/19 On Jury Duty this week. Pulled out a pair of Clark shoes from my closet to wear. The shoes are no more than 2 yrs old and maybe worn 4 times. Walking into the Courtroom I feel my heel go down. I look down and the heel of my left shoe was falling apart and falling all over the court room floor. I was so embarrassed. On lunch break, I headed to the nearest mall to purchase a new pair of shoes. While walking across the parking lot, my right shoe heel fell apart. I googled Clark shoes and found this site. Wow, If I had known this happens to their shoes within two years whether you wear then alot or not, I would never have bought this brand. I can tell you I am never purchasing Clark's again.
I have a slip on black loafers type that I stored in the original shoebox open the box and one of the souls had literally crumbled into hundreds or thousands of little crumbled rubber. I’ve never had that happen before but quite honestly once is enough I’ve tried to contact someone before and I’ve had people on Twitter think I’m crazy but at least after seeing these post I know I’m not imagining this.
I just had a similar experience. My shoes showed no wear on the buckle or leather but one day the soles crumbled as I was shopping! When I notified Clark’s by email, which I did believing they still had an awesome reputation, I complied with their request to sent photos, then after a year and a half and 2 different customer “service” reps I still had no response! I finally called and their idea of a resolution was 15% off on their site. That’s disgraceful for a company I have loved since college! Reading about all the similar complaints shows me this company has really deteriorated and I will be avoiding this brand from here forward and spreading the word to others.