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CB Vehicle Rental and Leasing Classic Parade car hire, no car came and still not received a refund. #CP-8849
Classic Parade

Classic Parade review: car hire, no car came and still not received a refund. #CP-8849

U
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7:02 pm EDT
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I first came across Classic Parade through a Google search. Upon seeing the amount of Google reviews and also the Trust pilot reviews I thought this company would be a good and reliable company to a hire a car from.

I hired a Lamborghini Huracan Spyder for the 20th August 2023. I gave a £5000 deposit and it was £1100 for the day to hire the supercar. A day or two before the hire day I received an email from Mr Andrew Brown about the Lamborghini having the engine light on and they would be unable to provide the car for the day I needed. There was an attempt to find a third party solution so the car could still be delivered for the day I needed. Unfortunately Classic Parade could not deliver the car even in this way. I was not too gutted about the car not turning up. After all it would just be a case of refunding my money so I can move on. Mr Brown said he could promptly give a refund. It is now the 9th of October 2023 and he has replied by email many times that he has refunded the money. However I have not received anything yet on numerous occasions.

Reading everything here I am not too sure what to make of this company. Either they hold the money for as long as possible and eventually give the refund. Or people are actually being scammed. Due to Mr Brown failing the refund on numerous occasions I have opened up a scam case with my bank and also raised a case with action fraud police to see if there is any chance I can get my money back or if this company is actually reputable and real.

Desired outcome: Please refund me the full amount as you agreedMy reference you have of me: #CP-8849

Oct 12, 2023 8:53 am EDT
Classic Parade customer support contacts
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86-90 Paul Street, London, England, Greater London, EC2A4NE, GB

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Hello Uzair

Unfortunately, we are unable to identify your booking with us.

Please send more details, such as your Classic Parade Booking ID & Name of the renter to rent@classicparade.co.uk so that we can assist you.

Best Regards

Classic Parade Support Team
Update by Uzair771
Oct 12, 2023 7:13 pm EDT

Hi Classic Parade,

You have emailed me that the refund will be made by 15th October 2023. If it is not done by then I will undergo legal action against you through lawyers.

Regards,

Uzair

Oct 23, 2023 7:42 am EDT
Classic Parade customer support contacts
Phone numbers
Address

86-90 Paul Street, London, England, Greater London, EC2A4NE, GB

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ATTENTION FAKE REVIEW WARNING: This review has been reported to Complaints Board. This is clearly a fake & malicious review by a competitor to damage our companies reputation. To put things into context the reviewer has left a string of similar reviews across several review platforms. This review does not describe a genuine buying experience. For context a read of our reviews will show that our clients which include Google Local Guides have left multiple 5 star reviews for Classic Parade and other businesses. We would very much appreciate it if you could please delete this review.
Update by Uzair771
Oct 25, 2023 3:07 pm EDT

How can this be a fake review. I have all the emails as supporting evidence.

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  1. Classic Parade Contacts

  2. Classic Parade phone numbers
    +44 333 355 3595
    +44 333 355 3595
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  3. Classic Parade emails
  4. Classic Parade address
    86-90 Paul Street, London, England, Greater London, EC2A4NE, United Kingdom
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    Nov 17, 2024
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