Classic Parade review: Failed ferrari rental - no refund

I requested a Ferrari F430 for 2 days from Classic Parade on the 7th August. I received a quote right away from Andrew Brown, and transferred the 2 day hire fee (£1.5k) plus the deposit of £5k. Andy responded promptly and let me know checks were all good for the delivery.

The day before the delivery, on the 20th August I received an email from Andrew that there was a problem with the car and that delivery was no longer possible. He gave me 3 options:

• We can reach out to other car hire companies in the area to see if they can have a Ferrari F430 in stock.

• Reschedule to another date.

• A refund can be issued immediately.

I asked for a refund within the hour, attaching my bank details.

I received a response apologising for the inconvenience, and asking for my bank details for the refund - ignoring the details I had already sent. I’ve now sent over 5 chasing emails with my details reattached, but I’ve received no response from Andrew or anyone on the team. I’m unable to receive any response via email or phone.

I’m hoping this is a mistake - but I’m currently short £6.5k with no car and no refund, and not heard anything from the company in a 1 week period. I look forward to hearing from Andrew soon