Classic Parade review: Waiting for refund for 1 month after the company was unable to deliver the car booked cp-8638

I have requested a Maserati Levante for 2 days from Classic Parade on the 8 of August. I received a quote from Andrew Brown, and transferred them the 2 day hire fee (£700) plus the deposit of £2000. Andrew responded promptly and let me know checks were all good for the delivery.

The day before the delivery, on the 27th August Andrew told me that:

"I’m reaching out to inform you there is an issue with your planned car for hire. Our Maserati Levante was just returned to us from the current customer and there is an issue with the engine. At this time, we do not have the replacement part and are unable to have the vehicle ready for your reservation.

I know this is disappointing news, but your safety is our highest priority. There are a few ways we can proceed:

• We can reach out to other car hire companies in the area to see if they can have a Maserati Levante in stock.

• Reschedule to another date.

• A refund can be issued immediately."

I first asked to reschedule to another date but the couldn't find any similar vehicle and I ask for a full refund on the 6th of September but this never been issue even if I chased them multiple time a week by phone or email.

They told me few time that the refund is behind proceed but nothing as appear in our bank account.

I’m currently short £2700k with no car and no refund.

let me know if you need more information

Thanks,

Paul

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