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3.0 2 Complaints
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Climate Design Systems Complaints 2

ComplaintsBoard
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4:21 pm EST

Climate Design Systems Extremely poor AC and heating service

INCIDENT 1: In June 2015: We called them at our home in Andover for AC regular service. The AC stopped working after couple of hours. Later, when we called them, they came and checked it and said that there was no gas in the system even though they had checked the equipment just one month back. They said that there was no gas in system and they would need to spend lot of time to figure out the problem in the AC. I paid around $ 180 for the service done one month back. For the second visit done in end of June 2015 for the problem mentioned above, they charged $ 350 dollars.
Suspecting something fishy since the AC had just been checked one month before and was working fine prior to the service, I called an independent contractor I had earlier worked with. He came and checked it and said that the gas tank was most likely left open deliberately causing the gas to leak. When he filled the gas, the AC worked fine for the whole summer. This independent contractor charged me another about $300 to fix the problem.

INCIDENT 2: In 2013 December, when I called the same company for heating service, they came and did the service (I paid around $180). Within two days of service, the heat started malfunctioning and only the basement heat was working and rest of the heating in the house was not working. I called them and they came and checked the problem. They charged me $300-$400 more for the second visit, and they told me that I needed a new control panel for which the cost of the control panel will be around $500 and the cost of manpower to install it will be around $500 at least. My husband bought the same control panel online for around $150 and I got it installed by an independent contractor for around $250. This independent contractor said that the control panel did not even need to be changed.

I had signed up for two year contract in summer of 2015 paying about $ 800. After these incidents, I lost all trust in this company and I have not called them back for any further AC/heating service or repair. I have since hired the services of another company for these purposes for which I had to pay another $ 350 for the heating service in winter of 2015-16.

It is clear from these incidents that the service of this company is extremely poor and it appears that they might be sabotaging the equipment or falsely trying to replace even functioning equipment to overcharge for the equipment cost and the labor. I have ended up wasting lot of my time with this company as well as lot of money amounting to about $ [protected] (obvious from the details above.). I have all the receipts and the credit card charges to back up my claims.

I plan to bring this consumer unfriendly company to the attention of the better business bureau as well as their state licensing agency. I want this company to fully reimburse me for all the troubles and the monetary loss mentioned above. I also want to alert all the consumers in this area (Andover, Methuen, Salem, Haverhill, lowell) about this horrible company. Please never call them for any AC/heating service and don't sign any service contract with them as they will still come and create some problem which will not be covered under the contract to overcharge for it.

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11:35 am EST
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Climate Design Systems of Methuen, MA visited my home in December, 2009 to perform a winter maintenance service of my home heating system at a cost of $158 to us. As part of that visit, we were also looking into subscribing to regular maintenance visits by this company.Needless to say, now we're not. Part of their service call was to clean and adjust...

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Is Climate Design Systems Legit?

Climate Design Systems earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Climate Design Systems stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Climate Design Systems's reputation as a trustworthy leader in their field. Customers can rely on Climate Design Systems's services, assured they're dealing with a highly reputable and fully legitimate company.

Climatedesignsystems.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Climatedesignsystems.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Climatedesignsystems.com you are considering visiting, which is associated with Climate Design Systems, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Climatedesignsystems.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Climate Design Systems.

However ComplaintsBoard has detected that:

  • Climatedesignsystems.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The climatedesignsystems.com may offer a niche product or service that is only of interest to a smaller audience.
  • Climate Design Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Climate Design Systems complaint handling

Climate Design Systems reviews first appeared on Complaints Board on Dec 22, 2009. The latest review Extremely poor AC and heating service was posted on Feb 13, 2016. The latest complaint Non-Performance of Service was resolved on Dec 22, 2009. Climate Design Systems has an average consumer rating of 3 stars from 2 reviews. Climate Design Systems has resolved 1 complaints.
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  1. Climate Design Systems Contacts

  2. Climate Design Systems phone numbers
    +1 (978) 689-8312
    +1 (978) 689-8312
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    +1 (978) 289-6015
    +1 (978) 289-6015
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    +1 (800) 272-2334
    +1 (800) 272-2334
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    +1 (978) 289-6020
    +1 (978) 289-6020
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  3. Climate Design Systems address
    15 Aegean Drive, Unit 3, Methuen, Massachusetts, 01844, United States
  4. Climate Design Systems social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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