Coach Outlet’s earns a 1.3-star rating from 46 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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This Coach-outlet website is very unethical and should not be trusted
This Coach-outlet website is very unethical and should not be trusted. The products are poor quality and fake. The business knowingly is shipping fraudulent product to unsuspecting clients. They have not refunded my credit card despite my repeated requests to do so. Stay away and share with others to refrain from this website!
They are absolutely fake, even the hardcase is fake
I have bought 2 pairs of sunglasses after I received an email from their customer service saying they are 100% authentic. They are ABSOLUTELY FAKE, even the hardcase is fake. I can't return them although they claim you can! they are made in China. I learned my lesson and next buy I'll go to the store and pay more but at least I know I have an authentic pair.
I ordered merchandise online from Coach Outlet, when I saw an unknown debit from my account, I filed a dispute with my bank, however; the debit still appears. I would like a full refund of my monies in the amount of 81.50. The order was debited from my account on 7/11/22.
I purchased 2 bags one of the zippers was broke and the threadind on the handle was coming apart they should be ashamed to sell such poor quality items! they should be turned in!
They should be turned in for poor quality bags? Really? What did you expect from a site that sells fakes? If they're to be turned in for anything than they should be for selling knockoffs.
scam
Well unfortunately I just discovered there are no retail Coach outlet online stores. Only way to purchase it is by store, flea market or over the phone to ensure where your money goes. I too have bought, for the first time, a Coach handbag over the internet under www.coach-outlet.com which I can no longer access the website. I have a receipt charged to my account $69.90, however, was charged to my credit $79.11 by a completely different consumer under www.reemall.com. I have done my research and they do not carry Coach bags whatsoever and instead my money was taken out by "Rinminbi" or somewhere in Hangzhou china...so where to now? How do I claim back my money or is it just another loss?
The complaint has been investigated and resolved to the customer’s satisfaction.
I should check these comments first!
I thought the website was really http://www.coach-outlet.us.com/, so I placed the order for 11 items including necklace, wallet, bag. The purchase amount was $275 and I was charged at $305.
Until I received the delivery note I then really it's a scam as the parcel was from Putien, Fujian Province, China!
The email I got was in really bad English. The seller pretended to refund then didn't answer anything.
The quality of each item was terribly BAD. In China people called something grade A meaning the copy quality is not bad, but what i got should be ranked as grade Z. Even I am very anger, I couldn't get my money back.
Please note Coach outlet website can be only seen in US & Canada, and Coach warehouse located in Florida.
Don't shop at website (outlet).
I placed an order for a coach bag and then within an hour i realized they were coming from China and the website didn't look legitimate so I IMMEDIATELY e-mailed them and canceled my order (they say to cancel within 6 hours of placing the order). I canceled it within an hour and i e-mailed them 8 or 9 times telling them to cancel and then i get an e-mail almost a week later saying it was shipped. I also contacted my credit card company to stop payment. DO NOT ORDER FROM HERE.. HORRIBLE CUSTOMER SERVICE. THEY DO NOT STICK TO THEIR POLICIES.. Wish i read this board before i ordered.
I would like to file a complaint against one of ridiculous salesman named " Johnny", and this sale person has not sense of customer service skill, and he should be removed from the customer service field specially he has no sense of customer service skill
On 11/21&11/21/2017 you took money from my account a total of $214.10 Find out that this is a fraud, and my bank has started a fraud alert to you fake store. I talked the real Coach stores at 9:15 AM today. They only have two stores. They don't have an outlet store in New York. There were amounts for international cost.
I ordered from couch outlet.com I was a little confused when it didn't remember my user name and password from prior access. Everything looked completely real, nothing fake.outlet always had excellent prices so I wasn't any the wiser however they had some things that were on special that were grouped together for a special price.that should have given it away to me.but the website said Coach all over it, nowhere did it say anything but that.when I checked out, 381 later, they took my visa just as if it was Coach.Then I look at my bank. There isn't a charge from Coach Outlet, but there is a strange charge from something called Pes SHOPWOW SHENZHEN. WELL THERE'S MY PROOF! I had been scammed! I went to the site, had to re-enter my email and of course my order wasn't there because of that. I tried to email them because that's the only option they had, no response of course. Then I get my packages. They are literally in brown envelopes plain with a label saying a name that's Chinese then an address, long one and that's it. I'm sure it's bogus if I checked it. No phone number of course anywhhere.not on my bank or package.so I attempt to call bank to dispute the charge.at first they agreed to credit me. Then they took the credit back.they told me out wasn't fraud or a legitimate dispute, it was a scam and that's not covered by banks.I couldn't believe it! I have gone up the ladder tho and am fighting it to get the charge back and recoop that 381.00. Wish me luck. I'm also calling Coachtm to inform them about the site and tell them to make them take it down! Learn from this please!
Hope so I ordered one and it was 65.00 but they charged me 76.99 .I hope it's not a scam it was Canada address.
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SUPER DUPER BAD SERVICE coach outlet in Las America in San Diego!
they are so bad service only Asian people not smile, frown, Surly and alway look at me and my friend like beggar i and my friend often buy and visit at there coach outlet
why they do like that with us!
I'm a customer not beggar i pay money for my purchase and you should teach them know about service .
if you have any question about that just contact me in my email:glom2528@gmail.com
Coach Outlet Reviews 0
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Yes, Coach Outlet is an authorized retailer of Coach products.
Yes, the products sold on Coach Outlet are genuine Coach products.
No, Coach Outlet does not sell counterfeit products.
Yes, Coach Outlet is a trustworthy website to shop from.
The prices on Coach Outlet are discounted but still reasonable for genuine Coach products.
Coach Outlet offers discounted prices by selling previous season products or overstocked items.
Yes, it is safe to use your credit card on Coach Outlet. They use secure encryption technology to protect your information.
Yes, you can return products purchased from Coach Outlet within 30 days of purchase for a refund or exchange.
It typically takes 5-7 business days for orders to be delivered from Coach Outlet.
Yes, there are physical Coach Outlet stores located in various locations.
No, the products on Coach Outlet are the same quality as those sold at full price Coach stores.
Coach Outlet may offer additional discounts or promo codes through their email newsletter or social media channels.
You can compare the discounted price on Coach Outlet to the original price of the same product on the official Coach website.
Coach Outlet may offer free shipping promotions from time to time.
Yes, you can track your order from Coach Outlet using the tracking information provided in your order confirmation email.
There may be a limit to the number of products you can purchase from Coach Outlet, but this may vary by product and location.
International orders from Coach Outlet may be subject to additional fees and restrictions based on the destination country.
The customer service contact information for Coach Outlet can be found on their website or in your order confirmation email.
Yes, Coach Outlet offers gift cards that can be purchased online or in-store.
Yes, you may be able to find products on Coach Outlet that are no longer available on the official Coach website due to being from a previous season or overstocked items.
Overview of Coach Outlet complaint handling
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Coach Outlet Contacts
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Coach Outlet phone numbers+1 (800) 307-0040+1 (800) 307-0040Click up if you have successfully reached Coach Outlet by calling +1 (800) 307-0040 phone number 0 0 users reported that they have successfully reached Coach Outlet by calling +1 (800) 307-0040 phone number Click down if you have unsuccessfully reached Coach Outlet by calling +1 (800) 307-0040 phone number 0 0 users reported that they have UNsuccessfully reached Coach Outlet by calling +1 (800) 307-0040 phone number+1 (888) 262-6224+1 (888) 262-6224Click up if you have successfully reached Coach Outlet by calling +1 (888) 262-6224 phone number 0 0 users reported that they have successfully reached Coach Outlet by calling +1 (888) 262-6224 phone number Click down if you have unsuccessfully reached Coach Outlet by calling +1 (888) 262-6224 phone number 0 0 users reported that they have UNsuccessfully reached Coach Outlet by calling +1 (888) 262-6224 phone number+1 (800) 444-3611+1 (800) 444-3611Click up if you have successfully reached Coach Outlet by calling +1 (800) 444-3611 phone number 0 0 users reported that they have successfully reached Coach Outlet by calling +1 (800) 444-3611 phone number Click down if you have unsuccessfully reached Coach Outlet by calling +1 (800) 444-3611 phone number 0 0 users reported that they have UNsuccessfully reached Coach Outlet by calling +1 (800) 444-3611 phone number+1 (719) 455-7857+1 (719) 455-7857Click up if you have successfully reached Coach Outlet by calling +1 (719) 455-7857 phone number 0 0 users reported that they have successfully reached Coach Outlet by calling +1 (719) 455-7857 phone number Click down if you have unsuccessfully reached Coach Outlet by calling +1 (719) 455-7857 phone number 0 0 users reported that they have UNsuccessfully reached Coach Outlet by calling +1 (719) 455-7857 phone numberText
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Coach Outlet emailscustomerservice@coachoutlet.com82%Confidence score: 82%Customer servicecoachoutlet@coachoutlet.com77%Confidence score: 77%Customer service
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Coach Outlet address515 S. Flower Street, Suite 4400 Los Angeles, California 90071, United States
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Coach Outlet social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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BAD BAD BAD EXPERIENCE!
all the Coach factory websites are fake. If you have ordered and paid, contact your credit card or bank immediately to submit fraud
contact you bank immediately or your credit card immediately