Cohen's Fashion Optical
Reviews and Complaints

Bought a pair of glasses 1 200 dollars a lot of money thinking being scratch free ect good purchase went to cohens optical this week to see could they resolve my issue not realizing till i got there my warranty had expired last day of December. 2022. Ask could they make exceptions with my warranty. Hi e me big discount staff vey helpgy and nice being goi g there drcades. staff excellent any spoke to manager i ly give me 35 percent discount. Very very f disappointed because been and my family extended family only go there i reallywant to continue to go there can’t afford it. Manger said 900dollars lowrst price for complete new glasses and frames. Was hoping coperate could do something. As i said hoping fir my warranty to still be honored. Or major discount for this pury would go as far as me paying 300 dolly ir less should be send reminders when warranty alwamost it anyway hopefully this issue can be resu so i can still be a cohens customer. A speedy reply woujld be appreciated bein my supposed glassesmeant to be. Scratch free. Hopyy to resolve this as i have been a a id customer of cohens a long long time thank you very much have a great day margaret mc aliney

I was told that my insurance only covered 20% for the lenses but upon verifying my benefits, it should been covered 100% or $25 copay for polycarbonate lenses. I was deceptively misinformed and overcharged. The lenses were billed at $289 minus the 20% they claimed was covered. However that particular charge should’ve been 0 or $25 worst case scenario. I reached out to the business and they refused to adjust the bill or provide a refund. I still need the glasses but I want to be refunded for the amount I overpaid. Their billing practices are very deceiving and almost verging on fraudulent. Please help me reach an amicable resolution.

I can into 2856 3rd Ave 10455 to get an eye exam to get glasses for the first time. After my exam I didn't receive my prescription. I also picked out some glasses that was over 600 dollars where I found the brand website for way less. The women Employee told me about an plan where I pay for 3 months for 750 I was thinking that don't sound right. I was with my 2 year old daughter so I couldn't really go into full detail about it. yes I did sign the agreement where acima they pay for it and I pay it off for 3 months. But when I saw the lease agreement it says 750 dollars that is way to much even 650. Acima has a return policy where you are able to return your glasses. With full refund. I don't even have the glasses in my possession so I was like ok ill just call and cancel my lease. When I called they told me the Manager is not in and she will call me back which never happened. I called her she answer and says we have your glasses. I told her I want to cancel the lease it to much to pay. She said I can't return them. I told her I dont even have the glasses and my lease says I can cancel at anytime. She still said no I can't return them. That they don't do returns. I explained again that's not what my lease says. She said cohen don't do returns when I read the return policy for cohen its says I have 30 days. I know I have been scammed. She was brushing me off just kept saying no. I have a signed agreement that says I can return if I'm not satisfied. Very poor service. I will not be picking up the glasses. I want my lease to be canceled asap. The service there is beyond bad. I read so many reviews with the same kind of complaint. Why do they think they can just treat people in any type of way. No returns is a lie. I have the papers to prove that I can. I want my account to be taken off this lease and resolve. I know this is commission base that's why they doing this. But its about customer satisfaction not over charging and then saying no returns. This is crazy I want to speak with someone higher up. I will not pick up the glasses. I don't want no parts if dealing with that location. I want to ask for my prescription but from the reviews I hear that they be putting incorrect info on purpose. Can someone please contact me to resolve this matter. Thank you

I had a appointment today at Cohen"s Optical, It was for 4 PM. I decided to call about 9:30 AM to tell them with the upcoming storm. She told me she understood and told me to come in. I got there About 10:30 AM. I waited 3 hrs. This was about 1:30. She then told me its gonna be a little while longer. She said why dont you go do some shopping and when you come back will take you. So I left for a hour and a half. came back Mind you my originally appt. was at 4 PM. I waited another hour and a half. I dont know what I was thinking... She said your next. I waited.. and waited and left about 3 PM. when I got home, She called to tell me they were ready for me. This was 3:30 PM. WTF. I dont understand why she tole me to come in. I was very cool about the whole thing but I just had enought. I will never go back there again. The worst company I ever saw. Horrible. There walkins are horrible. There useless.

Tested my eyes I bought two pair of eye glasses reading and sunlight. When I went to pick up eye glasses I cannot see with either of them. Blur vision I told the manager I cannot see with the eye glasses and I do not want it. I told him to have it cancelled. He never did the bank paid him $1, 900.00. He never returned the check he took the check and cash it. Now the bank keep hunting me for the money something that I do not have, I went to cohen on several occassion I spoke to the manager and he told me to sue the bank, the bank told me he who received the check for $1, 900.00. Please help I cannot afford to pay for eye glasses I cannot see and the manager do not want to refund the check he wants me to pay.

Below is my review in 2019. As suggested by the below Cohen agent, Ms. Chrissy. S, I emailed her right away and then a couple more times afterwards, but in vain.

Again, to this date, September 19, 2021, I still have NOT received the balance due, about $420, that Cohen owns me from the court case I won against Cohen in 2013. Yes, 2013, Eight years ago!

My review in 2019:
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I won a small claims court judgement in 2013 against Cohen's Fashion Optical for $943. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... and Cohen's still owns me the balance as of to date, 9.23.2019.
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Response from the owner a year ago
Dear "Best Buy Max",
We would love an opportunity to speak with you further regarding your review. Please contact me directly [protected]@cohens.bz I look forward to speaking with you.

Kindest Regards,
Chrissy .S.
Cohen's Fashion Optical Customer Service
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I did eye exam there, they seem very nice. Then I ordered contact lens from them afterwards. However, I still haven't received my contact lens after a month. No emails or calls from them. I called every week to check, but they kept saying "I will call you back" but never called me back. They only entertained you when you sound angry over the phone. A month no contact lens and no respond from them. So incompetent service.

I called the cohens valley stream store to have them check when I last received my contacts. Alyssia was very rude. She was talking to another employee while I was on the call with her and wasn't even listening to what I was saying. Alyssia then proceeded by telling me to call back and when I asked her when she said in 20 min or so. This was my second time calling the store today and the first time I was told they would call me back and they didn't. I called back after 4 hours and I'm still told to call back. This is absolutely absurd. Alyssia has a nasty attitude and does not know how to speak to customers. Because of her I will never be using cohens services.

I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943 regarding their poor service located at 2933 Broadway, Manhattan, NY 10025, Morningside Heights Branch. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... but in vain. Cohen's still owns me the balance as of to date, 9.23.2019.

This place is horrible when it comes to customer service this place is horrible when it comes to providing information to the policy I am a first-time Cohens customer they did not let me know about the nonrefundable they excepted my money which was $500 cash didn't tell me that they were no refunds they did not give me back my money and then they were lying to me about giving me a receipt also they said that the receipt wasn't in the tray Everybody is on vacation no one can help you with anything that's what I was told they said you are not getting your money back they kept on repeating that and not trying to fix the issue also Cartier frames there is no sale on Cartier products at all they were trying to give me the Cartier frames for 350 and work out a deal with me they are liars

I purchased Cohen Insurance for eyeglass frames on 9-4-18. I have the broken glasses and tried to get them replaced. The store manager still wants me to pay for 50% of cost. This is not acceptable! The Lenses I purchased from this store are still good, I just need the frames replaced, this is why I purchased the insurance. One piece is missing because glasses broke in school and that is why manager refused to honor agreement. He is stating the Manufacturer wont replace, but I bought frames and insurance, not a Manufacturer Warranty. Please provide my proof that insurance is no good with piece missing or replace frames quickly. Steven Guerreri [protected]

I had an appointment with doctor at 11:30 and wasn't seen until 12:45. To add insult to injury it took three hours with frames since there was only one sales person. When glasses came in they were all dirty and one had a cracked lens. I was told that they would send for new lenses and would get them in two days... we called after the two Days and was told When the new lenses came in they were also cracked. First and foremost why aren't lenses checked prior to giving them to customer and cleaned? Why are you purchasing lenses from a place that send cracked lenses? My time is precious and have been inconvenienced multiple times. I asked several times to speak to manager which fell on deaf ears given the excuse he went on vacation, another excuse was he was out for family issues. I asked for corporate phone number and they claimed they had none.Please look into this matter. Thank you,
Mr.A. Regalbuto
Patchogue, NY store
Tonystef @optonline.net

I had a exam and got glasses from you people. After I received them they didn't seem right, the sales person said since they are progressive glasses the will take time getting use to. I wore them for two weeks, my vision was blurry and I couldn't read, I brought them back and told them my complaints, they told me that they were the right ones, that my eyes wouldn't be 20/20, I said also looks like a cobweb looks like it's going through my right lenses he said it's the light reflection. He told me I should go to a optimist which I did, he gave me a prescription for them, which was totally different from the one you people did. So I waited almost two weeks to get my glasses, which I had to call since no one ever told me they were in. I went to go get them the woman just handed them to me and walked away, not one person asked me how do they fit or can see better, nothing, not a word so I walked out and I tried them at home, worse then before, I just don't understand it. I spent enough getting them so I could see and nope it's worse