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Baylor College of Medicine Complaints 3

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5:32 pm EDT

Baylor College of Medicine Scheduled appointment/co-payment

I was scheduled for cataract surgery March 2022, but was cancelled for August 9, 2022 and a co-payment of $120.00 was made. On August 8, 2022 in the evening, the registration department called and stated a payment of $120.00 needed to be paid before the surgery because the previous payment was refunded by mail on August 3, 2022. Needless to say the surgery was cancelled. Why was the payment refunded on August 3, 2022 when the surgery was scheduled for August 9, 2022? Again registration called Friday evening August 12, 2022 which was going into the weekend and said I needed to get a referral from my PCP for the appointment on Monday, August 15, 2022. Referrals were previous made both by my PCP and the cardiologist. This is just acceptable. Two appointments cancelled in a week.

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3:25 pm EDT
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Baylor College of Medicine Dr. Yochai Birnbaum

A couple of months ago, I received a referral from my GP, Dr. Mathew Yang, for a cardiologist, Dr. Yochai Birnbaum. I want to review Dr. Birnbaum, but his "team" has broken and rescheduled my appointment four times! No apology. No attempt to work with my schedule was offered; it's all about them, and the patient is a non-entity. Probably the most arrogant and rude staff I've ever encountered at a doctor's office, and that is saying a lot in these post-Covid days. I would personally fund an etiquette class for the impolite and unprofessional person that called me with that ever-so-smug take-it-or-leave-it attitude. My GP is a highly competent, caring and dedicated physician, but my wretched experience with the disorganized rabble from Birnbaum's office has left me wondering about Baylor. The fourth appointment attempt was penciled in for August 29, which I declined. I'll find another cardiologist that can take the time to see me. I cannot overstate the rudeness of Dr. Birnbaum's "schedulers."

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4:07 am EST
Resolved
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Dr. M Bowes Hamill is an absolute disrespectful, arrogant, rude doctor. He does not care about his patients time and if your appointment is at noon you will be lucky to be seen by this greedy evil punk by 3. To top that off you will get no apology from this entitled self-serving man. He only values his pocketbook, his time, and what he feels might affect...

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Overview of Baylor College of Medicine complaint handling

Baylor College of Medicine reviews first appeared on Complaints Board on Feb 12, 2014. The latest review Scheduled appointment/co-payment was posted on Aug 13, 2022. The latest complaint Dr. Bowes Hamill was resolved on Feb 12, 2014. Baylor College of Medicine has an average consumer rating of 2 stars from 3 reviews. Baylor College of Medicine has resolved 1 complaints.
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  1. Baylor College of Medicine Contacts

  2. Baylor College of Medicine phone numbers
    (713) 798-4842
    (713) 798-4842
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    (713) 798-1199
    (713) 798-1199
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  3. Baylor College of Medicine emails
  4. Baylor College of Medicine address
    One Baylor Plaza, Houston, Texas, 77030, United States
  5. Baylor College of Medicine social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
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